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Customer Success Program Manager Jobs in Mobile, AL

Vantage Recruiting

CRM Manager

Mobile, AL

Job Title: CRM Manager Job Type: Full-time, Direct Hire Location: Open to office locations in ... Ability to develop training programs that increase user engagement and adoption. * Strong ...

Buckle

Management Trainee Program

Mobile, AL · On-site

Work directly with Store Manager to develop sales, recruiting and leadership skills in order to ... Model, encourage and demonstrate leadership in customer service and selling skills * Consistently ...

The Buckle

Management Trainee Program

Foley, AL · On-site

Work directly with Store Manager to develop sales, recruiting and leadership skills in order to ... Model, encourage and demonstrate leadership in customer service and selling skills * Consistently ...

The Buckle

Management Trainee Program

Mobile, AL · On-site

Work directly with Store Manager to develop sales, recruiting and leadership skills in order to ... Model, encourage and demonstrate leadership in customer service and selling skills * Consistently ...

Buckle

Management Trainee Program

Foley, AL · On-site

Work directly with Store Manager to develop sales, recruiting and leadership skills in order to ... Model, encourage and demonstrate leadership in customer service and selling skills * Consistently ...

Buckle

Management Trainee Program

Mobile, AL · On-site

Work directly with Store Manager to develop sales, recruiting and leadership skills in order to ... Model, encourage and demonstrate leadership in customer service and selling skills * Consistently ...

The Buckle, Inc.

Management Trainee Program

Mobile, AL · On-site

Work directly with Store Manager to develop sales, recruiting and leadership skills in order to ... Model, encourage and demonstrate leadership in customer service and selling skills * Consistently ...

Buckle

Management Trainee Program

Foley, AL · On-site

Work directly with Store Manager to develop sales, recruiting and leadership skills in order to ... Model, encourage and demonstrate leadership in customer service and selling skills * Consistently ...

The Buckle, Inc.

Management Trainee Program

Foley, AL · On-site

Work directly with Store Manager to develop sales, recruiting and leadership skills in order to ... Model, encourage and demonstrate leadership in customer service and selling skills * Consistently ...

LifeWise Academy

Program Director

Mobile, AL · On-site

Coordinate teams to ensure classes run smoothly and safely Managing Program Operations * Oversee ... Maintain compliance with school policies and LifeWise Academy procedures What Success Looks Like

Cspire_telapex

Senior Programmatic Specialist

Mobile, AL · Remote

$115K - $115K/yr

Summary: "Customer Inspired" isn't our slogan - it's our driving force, and C Spire team members ... You will personally manage campaigns, media investments, audience strategies, and performance ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Mobile, AL

Customer Success Program Manager information

See Mobile, AL salary details

$26.7K

$68.3K

$115.1K

How much do customer success program manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer success program manager in Mobile, AL is $68,271.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,900.00 and $81,400.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What are popular job titles related to Customer Success Program Manager jobs in Mobile, AL? For Customer Success Program Manager jobs in Mobile, AL, the most frequently searched job titles are:
What job categories do people searching Customer Success Program Manager jobs in Mobile, AL look for? The top searched job categories for Customer Success Program Manager jobs in Mobile, AL are:
What cities near Mobile, AL are hiring for Customer Success Program Manager jobs? Cities near Mobile, AL with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Mobile, AL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 2% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $82,427 per year, or $39.6 per hour.

CRM Manager

Vantage Recruiting

Mobile, AL

Full-time

Posted 27 days ago

Job description

Job Title: CRM Manager
Job Type: Full-time, Direct Hire
Location: Open to office locations in Southeast: New Orleans, LA, Baton Rouge, LA, Mobile, AL, Birmingham, AL, Houston, TX, Dallas, TX
Reports to: VP, Business Development
Job Summary:
The CRM Manager is responsible for day-to-day administration, data quality, user support, reporting, and continuous improvement of the CRM platform. This role collaborates with business development, marketing, operations, IT, and data professionals to support reliable CRM usage, accurate pipeline visibility, and actionable business insights.
Responsibilities:
CRM Administration & System Optimization:
  • Serve as the primary administrator and subject matter expert for the company's CRM platform.
  • Serve as the central point of contact for CRM questions, support requests, and enhancement initiatives.
  • Monitor system performance, troubleshoot issues, and maintain optimal functionality.
  • Evaluate, test, and implement new CRM features, enhancements, and integrations.
  • Maintain system documentation, workflows, permissions, and configuration standards.
  • Manage CRM enhancement requests by gathering input from impacted teams and aligning improvements with leadership direction.
Data Management, Data Quality & System Integration:
  • Maintain CRM data integrity through clear data standards, user access management, security controls, duplicate management, and regular data quality reviews.
  • Maintain processes that support accurate, complete, and reliable customer, contact, opportunity, and pursuit data.
  • Conduct routine data checks to identify missing fields, outdated records, duplicates, inactive opportunities, and inconsistent pipeline information.
  • Work with business development and marketing teams to resolve data quality issues and reinforce consistent CRM usage.
  • Coordinate integrations between the CRM platform and other business systems, including ERP, marketing automation, and reporting tools.
  • Partner with Power BI and data specialists to support centralized reporting and analytics.
Reporting, Analytics & Business Pipeline Reviews:
  • Maintain dashboards, reports, and metrics that show opportunities, pursuits, client activity, and pipeline health
  • Analyze customer, pursuit, and pipeline data to identify trends and improve forecasting accuracy.
  • Support business pipeline reviews by validating opportunity data, summarizing movement, highlighting gaps, and identifying follow-up items.
  • Monitor key pipeline indicators, including stage progression, projected revenue, proposal activity, win/loss trends, and aging opportunities.
User Training & Support:
  • Develop and deliver CRM onboarding and training for new and existing employees.
  • Promote CRM best practices and support organization-wide adoption by working with CRM users and Super Users.
  • Create user guides, documentation, and training materials.
  • Provide ongoing support, troubleshooting, and coaching to help system users maximize system capabilities.
  • Communicate technical concepts in a clear, practical manner for employees at all levels.
Cross-Functional Collaboration & Continuous Improvement:
  • Take ownership of assigned CRM priorities while receiving direction from leadership and coordinating with stakeholders.
  • Maintain a practical CRM improvement plan focused on enhancements, reporting, process updates, and user support.
  • Work as a team player with business development, marketing, operations, IT, and data/reporting professionals to improve the system.
  • Include appropriate team members and subject matter experts so improvements reflect business needs, user feedback, and leadership guidance.
Qualifications:
  • Minimum of 5 years of CRM administration experience.
  • Experience administering Unanet (Cosential) or comparable CRM platforms preferred.
  • Cosential/Unanet certification preferred.
  • Experience within the Architecture, Engineering, and Construction (AEC) industry is preferred but not required.
  • Experience managing CRM enhancements and user adoption initiatives.
Skills:
  • Strong understanding of CRM administration, reporting, user adoption, and business process support.
  • Experience with Microsoft Office Suite and Power BI.
  • Familiarity with CRM integrations, workflow automation, data standards, and data quality practices.
  • Strong analytical skills with the ability to turn data into actionable business insights.
  • Excellent communication skills with the ability to explain technical information clearly.
  • Ability to develop training programs that increase user engagement and adoption.
  • Strong organizational and project management skills with attention to detail.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Ability to build strong cross-functional relationships.
  • Accountable, collaborative, team-oriented, and ownership-minded.
  • Experience with advanced analytics and AI-enabled CRM tools is a plus.
Education:
  • Bachelor's degree in Business Administration, Information Systems, Computer Science, Marketing, or a related field, or equivalent experience.