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Customer Success Program Manager Jobs in Pelham, AL

Arcoro

Manager of Customer Success

Birmingham, AL · On-site +1

As the Manager of Customer Success, you will lead, mentor, and inspire a team of Customer Success Managers (CSMs) while owning the overall success, retention, and growth of your team's customer ...

Arcoro

Manager of Customer Success

Birmingham, AL · On-site +1

As the Manager of Customer Success, you will lead, mentor, and inspire a team of Customer Success Managers (CSMs) while owning the overall success, retention, and growth of your team's customer ...

C Spire

Customer Success Manager II

Birmingham, AL · On-site

As a Customer Success Manager, you will proactively own the technical relationship between C Spire ... Programs Complimentary Wireless Service & Device* 401k Match Teladoc Telemedicine WellBeacon ...

C Spire

Customer Success Manager II

Birmingham, AL · On-site

As a Customer Success Manager, you will proactively own the technical relationship between C Spire ... Assistance Programs • Complimentary Wireless Service & Device* • 401k Match • Teladoc ...

C Spire

Customer Success Manager II

Birmingham, AL · On-site

As a Customer Success Manager, you will proactively own the technical relationship between C Spire ... Assistance Programs • Complimentary Wireless Service & Device* • 401k Match • Teladoc ...

Accura Engineering

Program Manager

Birmingham, AL · On-site

Job Title: Program Manager Work Location: Marshall Space Flight Center (MSFC), Huntsville, AL ... Customer representatives. Duties/Responsibilities : * Receive and communicate task and project ...

Redi

Client Success Manager - Card Fraud

Birmingham, AL · Remote

Advocate for client needs internally, feeding insights into product development and roadmap What You Bring * 5+ years in client success, account management, or customer success in financial services ...

UAB NOVA RENT

PROGRAM MANAGER-SOE PROGRAMS

Birmingham, AL · On-site

$45K - $73K/yr

The University of Alabama at Birmingham (UAB) School of Engineering seeks a PROGRAM MANAGER-SOE ... Highly prefer demonstrated success working with middle school and high school students, transfer ...

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All JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Pelham, AL

Customer Success Program Manager information

See Pelham, AL salary details

$29.9K

$76.3K

$128.6K

How much do customer success program manager jobs pay per year?

As of Jul 3, 2026, the average yearly pay for customer success program manager in Pelham, AL is $76,298.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,700.00 and $90,900.00 per year, depending on experience, location, and employer.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What is a typical CSM salary?

A Customer Success Program Manager (CSM) typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher salaries, often supplemented with bonuses or incentives. Strong communication skills and familiarity with customer relationship management (CRM) tools are valuable in this role.

Is being a CSM stressful?

Customer Success Program Managers often face stress due to managing client relationships, meeting retention targets, and handling escalations. The role requires strong communication, problem-solving skills, and the ability to prioritize tasks in a fast-paced environment, which can contribute to work-related stress.

Will AI replace CSM?

AI cannot fully replace Customer Success Program Managers, as their role involves building relationships, understanding customer needs, and providing personalized support that AI tools currently cannot replicate. Instead, AI is used to automate routine tasks, analyze data, and enhance decision-making, allowing CSMs to focus on strategic and relationship-driven activities. Success in this role often requires strong communication skills, industry knowledge, and the ability to adapt to evolving customer requirements.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What job categories do people searching Customer Success Program Manager jobs in Pelham, AL look for? The top searched job categories for Customer Success Program Manager jobs in Pelham, AL are:
What cities near Pelham, AL are hiring for Customer Success Program Manager jobs? Cities near Pelham, AL with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Pelham, AL as of June 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $76,298 per year, or $36.7 per hour.
Customer Success Manager

Customer Success Manager

General Informatics

Birmingham, AL • On-site

Full-time

Medical, Retirement, PTO

Posted 7 days ago

Job description

The Customer Success Manager serves as a strategic advisor to clients, ensuring maximum value from IT services while driving client satisfaction and retention. This role combines technical knowledge, relationship management, and strategic planning to deliver exceptional client outcomes.
Key Responsibilities:
Strategic Client Management:
  • Develop and maintain client IT roadmaps aligned with business objectives and budgets
  • Lead quarterly and annual business reviews with key stakeholders
  • Monitor and optimize service delivery effectiveness
  • Identify opportunities for service expansion and improvement
  • Drive adoption of new technologies and solutions

Relationship Management:
  • Build and maintain strong relationships with client stakeholders
  • Conduct regular check-ins to ensure client satisfaction
  • Manage client expectations and communications
  • Serve as primary point of escalation for client concerns
  • Represent company at industry events and client functions

Service Delivery:
  • Oversee implementation of IT service management plans
  • Monitor service level agreements and performance metrics
  • Coordinate with technical teams on service delivery
  • Provide guidance on best practices and process improvements
  • Ensure proper documentation of client requirements

Business Development:
  • Identify and pursue expansion opportunities within accounts
  • Prepare and present service proposals and quotes
  • Collaborate with sales team on growth initiatives
  • Track and report on account metrics and KPIs
  • Drive client retention and service adoption

Required Qualifications:
  • Bachelor's degree in Business, IT, or related field (preferred)
  • 3+ years experience in customer success or account management
  • 2+ years working in IT services industry
  • Strong understanding of IT services and solutions
  • Excellent presentation and communication skills
  • Experience with client relationship management

Skills and Competencies:
  • Strategic thinking and planning
  • Strong technical aptitude
  • Executive presentation abilities
  • Project management skills
  • Financial acumen
  • Problem-solving capabilities
  • Relationship building

Technical Knowledge:
  • IT service management
  • Cloud technologies
  • Security solutions
  • Infrastructure management
  • Business applications
  • Industry best practices
  • Service delivery frameworks

Additional Responsibilities:
  • Maintain current knowledge of technology trends
  • Support marketing initiatives with client success stories
  • Participate in service development initiatives
  • Mentor junior team members
  • Consistently demonstrates "Can Do, Will Do!" attitude
  • Other duties as assigned

Success Metrics:
  • Revenue growth within accounts
  • Client retention rate
  • Customer satisfaction scores
  • Service adoption rates
  • Revenue growth within accounts
  • Project satisfaction ratings
  • Business review completion
  • Client engagement levels

Travel - some local travel to customer sites.
Predominantly operates in an office environment. Some periods of time may be spent in computer room and communications equipment spaces for installation, testing, and troubleshooting. Some work (less than 5%) requires moving and lifting of heavy networking equipment.
Must be able to perform extensive standing, driving, walking, and climbing; to lift up to 50lbs. regularly; to manipulate up to 100 lbs. with assistance, to transport and stock assigned supplies and materials; to pick-up from vendors and deliver stock and materials to customers upon request, to wear personal protective equipment. Must be able to bend, stoop, and climb to reach materials (must be able to climb a step ladder at approximately ten feet in height and to work from a lift up to twenty feet in height)
The total compensation package for this position also includes medical benefits, 401(k) eligibility, Paid Time Off, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

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