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Customer Success Program Manager Jobs in Alexander City, AL

GKN Aerospace

Program Project Manager

Tallassee, AL · On-site

... success of the project. * Adheres to all program / project management standards and policies in ... Ability to build relationships with customers and other internal / external stakeholders.

Sherwin-Williams

Management & Sales Training Program

Auburn, AL · On-site

$41K - $46K/yr

... Store Manager position upon successful completion of the initial 8-week training. This position ... success. Job duties involve contact with customers, which may include minors; and access to cash ...

Sequel Employment Center

Internship

Tuskegee, AL · On-site

Do you want to be part ofleading a youth and young adults to personal victory and success? Program ... behavioral management problems that interfere with the child's abilityto function in the family ...

aan

Customer Accounts Manager

Sylacauga, AL · On-site

$13.50 - $15/hr

Skills for Success Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership ...

aan

Customer Accounts Manager

Sylacauga, AL · On-site

$13.50 - $15/hr

Skills for Success Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Alexander City, AL

Customer Success Program Manager information

See Alexander City, AL salary details

$28.7K

$73.4K

$123.7K

How much do customer success program manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer success program manager in Alexander City, AL is $73,419.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,600.00 and $87,500.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What job categories do people searching Customer Success Program Manager jobs in Alexander City, AL look for? The top searched job categories for Customer Success Program Manager jobs in Alexander City, AL are:
What cities near Alexander City, AL are hiring for Customer Success Program Manager jobs? Cities near Alexander City, AL with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Alexander City, AL as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $73,419 per year, or $35.3 per hour.

Program Project Manager

GKN Aerospace Careers

Tallassee, AL

Full-time

Re-posted 23 days ago

Job description

Fantastic challenges. Amazing opportunities.

GKN Aerospace is reimagining air travel: going further, faster and greener! Fuelled by great people whose expertise and creativity sets the standards in our industry, we're inspired by the opportunities to innovate and break boundaries. We're proud to play a part in protecting the world's democracies. And we're committed to putting sustainability at the centre of everything we do, opening up and protecting our planet. With over 16,000 employees across 33 manufacturing sites in 12 countries we serve over 90% of the world's aircraft and engine manufacturers and achieved sales of 3.35 bn.in 2023. There are no limits to where you can take your career.

Job Summary

GKN is seeking a Program Manager for our Alabama account. This person will manage and lead the project(s) throughout its duration. The role will take responsibility for open NPI`s ("New Product Implementation") within the Alabama Engines account and bring the products through Lifecycle gate 7.0 with close collaboration of the NPI team. The PPM reports to the Site Operations Director as part of the IPT and is a member of the Operations Management team.

Job Responsibilities
  • The Program Manager supports the execution of the Project within time, quality, budget and must comply with all contractual requirements.
  • Secure a successful transition of NPI Project's from inception through development until product is delivered to the customer.
  • The PM reports on a variety of applicable KPI's for each project such as schedule, cash flow and working capital targets.
  • Support the Program Director (PD) with improvement plans, affordability initiatives, and monitor the progress to achieve the plan.
  • Supporting the PD by defining the vision, strategy, objectives, operational plan and budget for their account to optimize productivity, producibility, cash flow, profitability and growth.
  • Ensuring deployment of the project management standards in the program team.
  • Assessing project risk through appropriate risk mitigations tools and executing them to plan.
  • The PPM has a strong relationship with other directorates and makes the required arrangements to enable the success of the project.
  • Adheres to all program / project management standards and policies in accordance with the GKN Aerospace Program Management framework and contributes to process development.
  • Responsible for planning and performance of Life Cycle Gates.
  • Take ownership of the Project Management tools in use and ensures adherence at all times.
  • Responsible for undertaking any other activity required to ensure successful delivery of the Program/Project.
Job Qualifications
  • Bachelor's degree in engineering, business or related field of study.
  • Minimum of five years of relevant business experience practicing the fundamentals of Program / Project Management, Finance and LEAN principles.
  • Must be a US Citizen to meet export control compliance requirements.

Preferred Qualifications:

  • Passion for the Aerospace industry
  • Demonstrated interpersonal, negotiation, organizational and communication skills
  • Ability to create, manage and execute a project plan.
  • Ability to build relationships with customers and other internal / external stakeholders.
  • Financial acumen.
  • Understanding of the business models within Aerospace.
  • Either completed or registered for acknowledged Program Management Certification
  • Ability to build and lead teams.
  • Operates with a sense of urgency.

We'll offer you fantastic challenges and amazing opportunities. This is your chance to be part of an organisation that has proven itself to be at the cutting edge of our industry; and is committed to pushing the boundaries even further.  And with some of the best training on offer in the industry, who knows how far you can go?

A Great Place to work needs a Great Way of Working

Everyone is welcome to apply to GKN.  We believe that we can only achieve our ambitions through a coming together of diverse minds who enjoy collaborating in an inspirational environment. Through our commitment to diversity, inclusion and belonging and by living our five powerful principles we've created a culture where everyone feels welcome to contribute.  It's a culture that won us 'The Best Workplace Culture Award'.  By embracing and celebrating what makes us unique we encourage everyone to bring their full self to work.

We're also committed to providing an accessible recruitment process, so if you require reasonable adjustments at any stage during our recruitment process please get in touch and let us know.

We are the place where human dreams, plus human endeavour, shape the future of aerospace innovation and technology. 

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