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Customer Success Program Manager Jobs in Alexander City, AL

Tower Loan

Manager Trainee

Auburn, AL · On-site

Our full-time Manager Development Program is designed to provide our Manager Trainees with the ... Become proficient in customer service, sales, marketing, finance, and operations. * Develop ...

Towerloan

Manager Trainee

Auburn, AL · On-site

Our full-time Manager Development Program is designed to provide our Manager Trainees with the ... Become proficient in customer service, sales, marketing, finance, and operations. * Develop ...

Taco Bell

Restaurant General Manager

Wetumpka, AL · On-site

$48K - $66K/yr

Franchisees are independent business owners who set their own wage and benefit programs that can ... The overall success of your day, week, month, and year is ultimately in your hands. You identify ...

Taco Bell

Restaurant General Manager

Auburn, AL · On-site

$46K - $64K/yr

Franchisees are independent business owners who set their own wage and benefit programs that can ... The overall success of your day, week, month, and year is ultimately in your hands. You identify ...

Taco Bell

Restaurant General Manager

Sylacauga, AL · On-site

$44K - $60K/yr

Franchisees are independent business owners who set their own wage and benefit programs that can ... The overall success of your day, week, month, and year is ultimately in your hands. You identify ...

Taco Bell

Restaurant General Manager

Auburn, AL · On-site

$44K - $61K/yr

Franchisees are independent business owners who set their own wage and benefit programs that can ... The overall success of your day, week, month, and year is ultimately in your hands. You identify ...

Taco Bell

Restaurant General Manager

Auburn, AL · On-site

$46K - $64K/yr

Franchisees are independent business owners who set their own wage and benefit programs that can ... The overall success of your day, week, month, and year is ultimately in your hands. You identify ...

Taco Bell

Restaurant General Manager

Tallassee, AL · On-site

$45K - $62K/yr

Franchisees are independent business owners who set their own wage and benefit programs that can ... The overall success of your day, week, month, and year is ultimately in your hands. You identify ...

Taco Bell

Restaurant General Manager

Alexander City, AL · On-site

$46K - $63K/yr

Franchisees are independent business owners who set their own wage and benefit programs that can ... The overall success of your day, week, month, and year is ultimately in your hands. You identify ...

Taco Bell

Restaurant General Manager

Auburn, AL · On-site

$44K - $61K/yr

Franchisees are independent business owners who set their own wage and benefit programs that can ... The overall success of your day, week, month, and year is ultimately in your hands. You identify ...

Amteck, LLC

Project Manager

Auburn, AL · On-site

... success, client satisfaction, and team development. If you're a proven construction leader with ... Build and maintain strong client relationships while ensuring exceptional customer service * Manage ...

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Showing results 41-60

All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Alexander City, AL

Customer Success Program Manager information

See Alexander City, AL salary details

$28.7K

$73.4K

$123.7K

How much do customer success program manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for customer success program manager in Alexander City, AL is $73,419.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,600.00 and $87,500.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What job categories do people searching Customer Success Program Manager jobs in Alexander City, AL look for?

The top searched job categories for Customer Success Program Manager jobs in Alexander City, AL are:

What cities near Alexander City, AL are hiring for Customer Success Program Manager jobs?

Cities near Alexander City, AL with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Alexander City, AL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $73,419 per year, or $35.3 per hour.

Strategic Initiative Manager - Product and Technology

neptune technologies

Tallassee, AL • On-site

Full-time

Re-posted 7 days ago

Job description

Position Summary 

The Strategic Initiative Manager provides comprehensive oversight of enterprise initiatives, ensuring strategic alignment and tracking progress through regular reviews and executive reporting. This role coordinates across all business functions to resolve resource conflicts and interdependencies while managing risks and capacity constraints. Key responsibilities include facilitating stakeholder communication, validating value realization through measurable outcomes, and driving continuous improvement across initiative delivery processes. 

Objectives 

  • Drive company strategy, align teams, and deliver on multiple interconnected operations projects to achieve strategic organizational objectives. 
  • Work to initiate successful programs that drive strategic benefits and organizational growth through effective resource allocation and strategic planning. 
  • Define and oversee a list of dependent projects needed to reach the program's overall goals, ensuring proper coordination and interdependency management. 
  • Enlist teams, implement strategies, and measure return on investment through comprehensive benefits realization tracking and performance metrics. 
  • Act as liaison between various departments, facilitating cross-team collaboration and understanding to ensure seamless program execution. 
  • Organize and track projects, proactively manage risks, manage project escalations, prioritize tasks, and meet specific business objectives within defined timelines and budgets. 
  • Develop and maintain strategic roadmaps that outline objectives, timelines, and key deliverables aligned with organizational goals. 
  • Facilitate stakeholder communication and engagement across all organizational levels, ensuring consistent alignment with strategic initiatives. 
  • Monitor and evaluate program performance, implementing continuous improvement processes based on lessons learned and best practices. 

Requirements 

Education/Experience: 

  • Typically requires a bachelor's degree (or international equivalent) and 5+ 
    years of relevant experience. 

Skills:  

  • Experience with product and technology management. 
  • Product and technology development. 
  • Strategic planning and business acumen with ability to align programs with organizational objectives and market insights. 
  • Program and project management expertise including coordination of multiple interconnected projects and resource allocation. 
  • Cross-functional leadership and stakeholder management skills with ability to influence without direct authority. 
  • Executive communication and presentation skills for regular reporting and strategic discussions. 
  • Risk management and mitigation capabilities with experience in proactive issue identification and resolution. 
  • Data analysis and performance tracking skills for measuring ROI, benefits realization, and program effectiveness. 
  • Financial management and budget oversight experience for program cost control and resource optimization. 
  • Change management and organizational development skills to drive transformation initiatives. 
  • Analytical and problem-solving abilities for complex business challenges and strategic decision-making. 

Preferred Qualifications: 

  • Master of Business Administration (MBA) or advanced degree in Business, Management, Strategy, Technology, or related field. 
  • Program Management Professional (PgMP) certification or similar. 
  • 7 or more years of relevant work experience in program management, strategic planning, or business operations. 
  • Experience with strategic management frameworks and methodologies (SWOT analysis, competitive analysis, strategic roadmapping, scenario planning, etc.). 
  • Cross-functional leadership experience in technology, utilities, or similar complex operational environments. 
  • Experience with enterprise transformation initiatives and large-scale organizational change. 
  • Background in managing programs with multiple stakeholders and competing priorities. 

Location: 

  • Duluth, Georgia; May be required to travel to one of our manufacturing/customer locations up to 40% of the time when necessary. 

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