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Customer Success Program Manager Jobs in Mobile, AL

Trident Maritime Systems - Heavy Equipment Group

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Program Manager

Pascagoula, MS · On-site

$90K - $119K/yr

PROGRAM MANAGER- Gulf Coast Region Customer Leadership | Program Execution | Business Growth At ... prime customers and complex contractual requirements. * Demonstrated success leading cross ...

kgs

Program Manager

Mobile, AL · Hybrid

... customer in Mobile, AL. This position is for a Future New Business Opportunity. We offer ... We ensure long-term success with a continuous improvement approach while balancing the collective ...

Junior Achievement of Alabama

Program Manager

Mobile, AL · On-site

$22 - $25/hr

Empowering young people to own their economic success ® Junior Achievement of Alabama's purpose is ... The Program Manager leads the implementation and expansion of JA programs in the Mobile and Baldwin ...

Junior Achievement of Alabama

Program Manager

Mobile, AL · On-site

$22 - $25/hr

Empowering young people to own their economic success ® Junior Achievement of Alabama's purpose is ... The Program Manager leads the implementation and expansion of JA programs in the Mobile and Baldwin ...

Junior Achievement of Alabama

Program Manager

Mobile, AL · On-site

$22 - $25/hr

Empowering young people to own their economic success ® Junior Achievement of Alabama's purpose is ... The Program Manager leads the implementation and expansion of JA programs in the Mobile and Baldwin ...

kgs

Program Manager

Mobile, AL · Hybrid

... customer in Mobile, AL. This position is for a Future New Business Opportunity. We offer ... We ensure long-term success with a continuous improvement approach while balancing the collective ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Mobile, AL

Customer Success Program Manager information

See Mobile, AL salary details

$32.3K

$82.4K

$138.9K

How much do customer success program manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for customer success program manager in Mobile, AL is $82,427.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $98,200.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What are popular job titles related to Customer Success Program Manager jobs in Mobile, AL?

For Customer Success Program Manager jobs in Mobile, AL, the most frequently searched job titles are:

What job categories do people searching Customer Success Program Manager jobs in Mobile, AL look for?

The top searched job categories for Customer Success Program Manager jobs in Mobile, AL are:

What cities near Mobile, AL are hiring for Customer Success Program Manager jobs?

Cities near Mobile, AL with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Mobile, AL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $82,427 per year, or $39.6 per hour.

Travel Customer Success Coordinator

Hope's Global Getaways

Fairhope, AL • On-site

$17 - $22.25/hr

Other

Re-posted 18 days ago

Job description

About the job Travel Customer Success Coordinator
Position Overview
Our growing remote team is looking for customer-focused individuals who enjoy helping others, coordinating details, and creating positive travel experiences. As a Travel Customer Success Coordinator, you'll work closely with clients throughout their travel journey, providing support, answering questions, and helping ensure every trip is planned with care and attention to detail.
This opportunity is ideal for individuals who enjoy communication, problem-solving, and building strong client relationships while working in a flexible remote environment.
Key Responsibilities

  • Support clients throughout the vacation planning and booking process
  • Gather information about traveler preferences, interests, and travel objectives
  • Research destinations, resorts, hotels, cruises, excursions, and transportation options
  • Recommend travel experiences that align with client needs and expectations
  • Assist with reservations, itinerary coordination, and trip organization
  • Provide travelers with confirmations, schedules, travel documents, and important updates
  • Help manage itinerary revisions, travel changes, and special accommodations
  • Track upcoming departures and help ensure arrangements are finalized accurately
  • Maintain organized client records and communication history within company systems
  • Participate in training programs, supplier education, and professional development activities
Benefits & Advantages
  • 100% remote position
  • Flexible scheduling opportunities
  • Comprehensive onboarding and training program
  • Ongoing mentorship and support from experienced team members
  • Professional growth and advancement opportunities
  • Performance-based incentives and recognition
  • Travel-related discounts and exclusive industry perks
  • Positive and collaborative virtual work environment
  • Access to ongoing learning and educational resources
Qualifications
  • Excellent verbal and written communication skills
  • Strong relationship-building and customer support abilities
  • Effective organizational and multitasking skills
  • Ability to manage multiple client interactions with attention to detail
  • Comfortable using online systems, booking platforms, and digital communication tools
  • Professional, proactive, and service-oriented mindset
  • Self-motivated with the ability to work independently
  • Reliable internet connection and basic computer proficiency
  • Must be at least 18 years of age
  • Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or other approved regions
Ideal Candidate Profile
Candidates who excel in this role often:
  • Enjoy helping others create meaningful travel experiences
  • Build trust through friendly and professional communication
  • Stay organized while balancing multiple responsibilities
  • Adapt easily to changing schedules and client requests
  • Take ownership of tasks and follow through consistently
  • Have an interest in travel, tourism, hospitality, customer success, client relations, or remote professional opportunities

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