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Customer Success Program Manager Jobs in Mobile, AL

penlink

Customer Success Specialist

Mobile, AL · On-site

You'll collaborate with both internal and external senior managers to address customer needs and ... success metrics. Requirements YOUR RESPONSIBILITIES • Serve as a day-to-day contact for assigned ...

kgs

Program Manager

Mobile, AL · Hybrid

... customer in Mobile, AL. This position is for a Future New Business Opportunity. We offer ... We ensure long-term success with a continuous improvement approach while balancing the collective ...

kgs

Program Manager

Mobile, AL · Hybrid

... customer in Mobile, AL. This position is for a Future New Business Opportunity. We offer ... We ensure long-term success with a continuous improvement approach while balancing the collective ...

Junior Achievement of Alabama

Program Manager

Mobile, AL · On-site

$22 - $25/hr

Empowering young people to own their economic success ® Junior Achievement of Alabama's purpose is ... The Program Manager leads the implementation and expansion of JA programs in the Mobile and Baldwin ...

Junior Achievement of Alabama

Program Manager

Mobile, AL · On-site

$22 - $25/hr

Empowering young people to own their economic success ® Junior Achievement of Alabama's purpose is ... The Program Manager leads the implementation and expansion of JA programs in the Mobile and Baldwin ...

New

Junior Achievement of Alabama

Program Manager

Mobile, AL · On-site

$22 - $25/hr

Empowering young people to own their economic success ® Junior Achievement of Alabama's purpose is ... The Program Manager leads the implementation and expansion of JA programs in the Mobile and Baldwin ...

New

ABB

Program Leader Critical Industries

AL · Remote

... and customer success across our highest-value strategic accounts. This leader will establish and scale a world-class program management organization, setting organizational vision, fostering ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Mobile, AL

Customer Success Program Manager information

See Mobile, AL salary details

$26.7K

$68.3K

$115.1K

How much do customer success program manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer success program manager in Mobile, AL is $68,271.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,900.00 and $81,400.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What are popular job titles related to Customer Success Program Manager jobs in Mobile, AL? For Customer Success Program Manager jobs in Mobile, AL, the most frequently searched job titles are:
What job categories do people searching Customer Success Program Manager jobs in Mobile, AL look for? The top searched job categories for Customer Success Program Manager jobs in Mobile, AL are:
What cities near Mobile, AL are hiring for Customer Success Program Manager jobs? Cities near Mobile, AL with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Mobile, AL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 2% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $82,427 per year, or $39.6 per hour.

Customer Success Specialist

penlink

Mobile, AL • On-site

Full-time

Posted 25 days ago

Job description

PenLink is a technology company bringing clarity to complex data for people who need it now. We partner with law enforcement agencies across the United States, offering a software solution to manage data and aid investigators solving crimes. It sounds like a lot of data and analytics, but really, it’s about improving the world and keeping safe the places we call home.

With our get-it-done attitude and focused mission, we are growing at an unprecedented rate and are therefore seeking a Customer Success Specialist to join our Customer Success Team. The Customer Success Specialist will own the full lifecycle of client relationships, from onboarding to ongoing satisfaction and retention. In this role, you will focus on a given territory, supporting clients at all levels; serving as a trusted advisor, you will help clients maximize the value of our products while developing customer-success strategies and resources. You’ll collaborate with both internal and external senior managers to address customer needs and drive growth, while tracking and maintaining key customer-success metrics.


Requirements

YOUR RESPONSIBILITIES

• Serve as a day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices and documenting both.

• Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals

• Collaborate, problem-solve, and/or strategize with team members, including sales and training teams

• Identify risk and growth indicators for assigned accounts

• Regular travel to customer locations to conduct in-person/on-site consultations, demonstrations and briefings

• Adhering to team and company processes.

• Other duties as assigned


YOUR COMPETENCIES & EXPERIENCE

• 5+ years of experience working in law enforcement (analyst, investigator, officer, etc.) is preferred

• 3+ years of experience working with OSINT, preferably Tangles, Penlink’s primary open-source intelligence tool for law enforcement is required

• Previous experience working with PLX, Penlink’s primary digital intelligence platform for law enforcement preferred

• Ability to manage customer issues and resolve escalations

• Support complex, high-value, or marquee accounts

• Results-driven, self-starter, outstanding interpersonal abilities, attention to detail and organized

• Active team player who can quickly adapt to changing priorities and support multiple customers or initiatives simultaneously

• Proven experience utilizing law enforcement software for a variety of workflows

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