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Customer Success Program Manager Jobs in Mobile, AL

Safety Plus

Customer Success Manager

Mobile, AL · On-site

Our commitment to customer-first solutions, continuous innovation, and data-driven safety programs ... We're looking for an experienced Customer Success Manager to join in helping to build and scale our ...

Safety Plus, Inc.

Customer Success Manager

Mobile, AL · On-site

$60K - $70K/yr

Our commitment to customer-first solutions, continuous innovation, and data-driven safety programs ... We're looking for an experienced Customer Success Manager to join in helping to build and scale our ...

Apply Early

kgs

Program Manager

Mobile, AL · Hybrid

... customer in Mobile, AL. This position is for a Future New Business Opportunity. We offer ... We ensure long-term success with a continuous improvement approach while balancing the collective ...

kgs

Program Manager

Mobile, AL · Hybrid

... customer in Mobile, AL. This position is for a Future New Business Opportunity. We offer ... We ensure long-term success with a continuous improvement approach while balancing the collective ...

kgs

Program Manager

Mobile, AL · Hybrid

... customer in Mobile, AL. This position is for a Future New Business Opportunity. We offer ... We ensure long-term success with a continuous improvement approach while balancing the collective ...

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Showing results 1-20

All JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Mobile, AL

Customer Success Program Manager information

See Mobile, AL salary details

$26.7K

$68.3K

$115.1K

How much do customer success program manager jobs pay per year?

As of Jul 3, 2026, the average yearly pay for customer success program manager in Mobile, AL is $68,271.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,900.00 and $81,400.00 per year, depending on experience, location, and employer.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What is a typical CSM salary?

A Customer Success Program Manager (CSM) typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher salaries, often supplemented with bonuses or incentives. Strong communication skills and familiarity with customer relationship management (CRM) tools are valuable in this role.

Is being a CSM stressful?

Customer Success Program Managers often face stress due to managing client relationships, meeting retention targets, and handling escalations. The role requires strong communication, problem-solving skills, and the ability to prioritize tasks in a fast-paced environment, which can contribute to work-related stress.

Will AI replace CSM?

AI cannot fully replace Customer Success Program Managers, as their role involves building relationships, understanding customer needs, and providing personalized support that AI tools currently cannot replicate. Instead, AI is used to automate routine tasks, analyze data, and enhance decision-making, allowing CSMs to focus on strategic and relationship-driven activities. Success in this role often requires strong communication skills, industry knowledge, and the ability to adapt to evolving customer requirements.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What job categories do people searching Customer Success Program Manager jobs in Mobile, AL look for? The top searched job categories for Customer Success Program Manager jobs in Mobile, AL are:
What cities near Mobile, AL are hiring for Customer Success Program Manager jobs? Cities near Mobile, AL with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Mobile, AL as of June 2026, with employment types broken down into 100% Full Time. Highlights an 68% In-person, and 32% Remote job distribution, with an average salary of $68,271 per year, or $32.8 per hour.
Customer Success Manager

Customer Success Manager

Safety Plus

Mobile, AL • On-site

Other

Posted 21 days ago

Job description

Company Overview
At Safety Plus Inc., we believe worker safety is a basic human right. We empower businesses with innovative SaaS technology and technology-enabled safety services, ensuring every worker returns home safely. Our mission is to simplify modern safety and transform how organizations protect their people-because failure is not an option.
As the trusted leader in safety management, we are redefining workplace safety through advanced real-time insights, automation, and expert consulting. Our commitment to customer-first solutions, continuous innovation, and data-driven safety programs enables our customers to reduce risk, increase compliance, and build a stronger safety culture.
Why Choose Safety Plus Inc?
If you are looking for a rewarding career where you can make a real impact, Safety Plus Inc. is the place for you. Join us in our mission to create safer workplaces and protect lives.

  • Innovative Technology: Our proprietary software revolutionizes safety management, providing our clients with real-time insights and solutions.
  • Expert Consulting Services: Our team of experienced safety consultants are industry leaders, providing customized solutions to meet each client's unique needs.
  • Impactful Work: Join a team that is making a difference every day, creating safer environments for workers across industries.
  • Professional Growth: We are committed to the growth and development of our employees, offering continuous learning opportunities and career advancement.
Position Overview
Are you passionate about delivering exceptional customer outcomes and driving business success? As a key member of our Customer Success team, you'll play a pivotal role in shaping the future of our company. We're looking for an experienced Customer Success Manager to join in helping to build and scale our Customer Success function.
In this role, you'll engage with Safety Plus customers at every level of their organization. From managing the entire customer lifecycle to driving adoption, growth, health, governance, and retention, you'll be instrumental in ensuring our customers thrive.
Key Responsibilities
Client Relationship Management
  • Serve as the primary point of contact for a portfolio of clients.
  • Build and maintain strong client relationships to ensure satisfaction and long-term partnership.
  • Ensure clients feel supported, valued, and confident in Safety Plus services.
Service Coordination & Client Support
  • Work closely with consulting teams to ensure client needs are addressed in a timely and effective manner.
  • Monitor and manage client service delivery to ensure expectations are met or exceeded.
  • Maintain accurate documentation of all client communications and interactions within internal systems.
Product Expertise
  • Develop expert knowledge of proprietary software platform and related services.
  • Stay current on product updates and new features to effectively support customer needs.
  • Assist clients in configuring systems and workflows to align with their safety management requirements.
Internal Collaboration
  • Partner with internal teams including sales, consulting, and marketing to ensure a consistent customer experience.
  • Provide updates to senior leadership on client portfolio status and identify any issues or concerns requiring attention.
Revenue Growth & Opportunity Identification
  • Proactively identify opportunities to upsell or cross-sell additional services.
  • Support revenue growth by strengthening client relationships and expanding engagement.
Qualifications
  • Bachelor's degree in business, marketing, or a related field.
  • 2+ years of experience in account management or customer service, ideally in a SaaS or technology-driven environment.
  • Proven ability to build and nurture strong professional relationships with clients, stakeholders, and team members.
  • Excellent communication skills: Strong written, verbal, and interpersonal skills, with high emotional intelligence and the ability to manage client expectations.
  • Detail-oriented and organized: Demonstrated ability to manage multiple clients simultaneously while maintaining a high level of attention to detail.
  • Proactive problem-solver: Capable of processing information quickly, developing on-the-fly solutions, and thinking critically to meet client needs.
  • Familiarity with task management and CRM tools, with the ability to learn new systems quickly.
Preferred Qualifications
  • Experience in the safety industry or a strong interest in workplace safety management.

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