Customer Success Program Manager Jobs in Mobile, AL

REPORTS TO: Program Manager/Deputy Program Manager

SUPERVISES: None

AUTHORITIES / RESPONSIBILITIES:

• Develops new tracking tools, databases, and processes as necessary to promote continuous improvement and facilitate implementation

• Interfaces with earned value management systems (EVMS) personnel and understands EVMS data

• Evaluates contractual requirements and provides input on course of action to leadership

• Plans, organizes and conducts data collection necessary to determine the utilization of the company's resources; i.e. manpower, tools, equipment, facilities, space, etc.

• Analyzes cost, schedule and technical performance trends of the vessels and reports out as requested

• Has responsibility for ensuring an effective flow of information and communication is maintained between Austal management, subcontractors and customer representatives to answer action items and assist in resolution of program issues

• Assists with program risk and opportunity management

• Assists change management team in setup and tracking of contract modifications incorporated into the schedule

• Maintains internal schedule of all program contract data requirements list (CDRL) deliverables and tracks submittal of CDRLs to the customer

• Establishes user accounts in the technical solution management (TSM), Integrated Data Project Management Environment (IDPME) and other program management system. Obtains necessary documentation and make requests as needed to IT and Facilities Security departments to order personal known identifiers (PKIs) and perform background checks. Monitors accounts until established

• Monitors and reports on program status of programs

• Provides cost and schedule performance information to Project Managers

• Responsible for coordinating all CDRL deliverable activities for the Program Office

• Maintains status reports/metrics for the program

• Attends meetings as required. When attending, always be on time, prepared and interactive

• Develops presentations on program status for required internal and external briefings

• May be required to capture meeting minutes and/or action items at meetings

• Performs coordination, set-up, and conducts customer and VIP reviews, tours, and meetings

• Act as a Compliance Champion for the organization and work to promote a culture of compliance throughout the organization.

• Support business unit Tier 1 Compliance Lead in responsibilities as required.

QUALIFICATIONS / KNOWLEDGE / EXPERIENCE:

• Bachelor's Degree required in a Business related field o 4 years related experience accepted in lieu of Bachelor's Degree.

• 2+ years' related experience in manufacturing or similar industry: Related experience is defined as having experience with EVMS and/or performance metrics, tracking performance metrics for projects using Excel, data analysis, project scheduling, government contracts, project estimating

• Basic knowledge of government contracts required

• Cost account manager (CAM) experience a plus

• EVMS and/or performance metrics experience a plus

• Experience with US government and/or ship repair organizations preferred

• Program/Project Management Certification or related coursework is a plus

• Ability to do research utilizing a variety of resources

• Ability to read, analyze, and interpret contracts, contract specifications, and major equipment specifications

• Excellent communication and problem-solving skills

• Proficiency in Microsoft Word, Excel, PowerPoint and Outlook

• Ability to translate rough notes into well-organized documents and presentations

• Detail oriented and able to resolve most daily issues without specific supervisory direction

• Must be able to take initiative and follow projects through to completion

• Willingness to work irregular and sometimes lengthy work schedule

• Works well in team environment and can communicate effectively with employees at every level in the company

LIAISES WITH:

• All departments as required including, but not limited to, Legal/Contracts, Production, Production Control, Purchasing, Programs, Projects, Engineering, Warranty, Business Development, and Service

• Government personnel

ADDITIONAL GUIDELINES:

• The ability to obtain and maintain a DoD clearance may be required if deemed necessary in the scope of your position responsibilities

• Candidates must meet the following employment eligibility guidelines to be considered for employment with Austal USA:

• 18 years of age or older at time of application

• Able to provide proof of US Person Status

• No felony convictions of Theft/Deception or Violent crimes within seven years from disposition date

• No felony convictions of Drug crimes within three years from disposition date

• Willing to submit to a drug screen

• Willing to submit to a background check

Equal Employment Commitment

Any qualified individual with a disability who is having difficulty in completing an application because of incompatible technology or other disability-related application issues may contact us at the following phone number for assistance: 251-445-1932.

Austal's commitment to equal employment opportunity applies at all levels of employment, in all job titles, including the executive level, and to all employment actions, including but not limited to decisions concerning recruitment, hiring, training, and promotion.