Customer Success Program Manager Jobs in Crestview, FL

Position Description & Qualifications
Serco is seeking an experienced Acquisition & Program Management (PM) Professionalto support Department of Defense and Federal Government customers managing complex acquisition portfolios and mission-critical programs. The successful candidate will provide senior-level acquisition, program management, strategic planning, budget formulation, source selection, and requirements-development expertise supporting programs throughout the acquisition lifecycle.
The ideal candidate possesses extensive experience leading large-scale defense acquisition programs, developing acquisition strategies, supporting major source selections, guiding senior executives through Program Objective Memorandum (POM) and PPBE activities, and overseeing development, production, fielding, and sustainment of advanced weapon systems and national security capabilities. This role supports Program Executive Offices (PEOs), Program Management Offices (PMOs), Headquarters organizations, and senior government decision-makers.
In this role, you will:
Acquisition & Program Management

• Serve as a senior acquisition and program management advisor supporting government acquisition organizations.
• Support execution of DoD acquisition programs from concept development through sustainment and disposal.
• Develop acquisition strategies, acquisition plans, program baselines, and milestone documentation.
• Support ACAT I, ACAT II, ACAT III, rapid acquisition, urgent operational need (UON), and special access programs.
• Lead Integrated Product Teams (IPTs) and coordinate program activities across engineering, contracting, logistics, test, security, financial management, and operational communities.
• Evaluate cost, schedule, and performance metrics and provide recommendations to government leadership.
• Develop program execution roadmaps, risk mitigation strategies, and long-range modernization plans.

Strategic Planning & Requirements Development

• Lead or support Analyses of Alternatives (AoAs), capability assessments, mission analyses, and concept development efforts.
• Develop requirement recommendations supporting future force modernization initiatives.
• Support technology transition activities, rapid prototyping efforts, and innovation initiatives.
• Analyze operational requirements and translate them into executable acquisition strategies.

Budgeting, PPBE & Financial Management

• Support Program Objective Memorandum (POM), Planning Programming Budgeting and Execution (PPBE), Congressional Budget Justification, and Future Years Defense Program (FYDP) activities.
• Perform investment analysis and resource allocation assessments.
• Develop funding recommendations and program affordability analyses.
• Support preparation of senior-level budget briefings and funding decision packages.

Contracting & Source Selection

• Support competitive acquisitions and source selections.
• Develop acquisition strategies and procurement approaches.
• Participate in proposal evaluations, comparative analyses, technical reviews, and contract award activities.
• Support contract execution, performance management, and acquisition oversight activities.

Executive Engagement

• Prepare and deliver executive-level briefings, decision memoranda, and strategic communications.
• Support engagements with Flag Officers, General Officers, Senior Executive Service personnel, and other senior government stakeholders.
• Facilitate program reviews, acquisition boards, milestone reviews, and strategic planning events.

To be successful in this role, you will have:

• Active Top Secret/SCI security clearance
  • U.S Citizenship required
• A Master's degree in Business, Engineering, Science, Management, Acquisition, Public Administration, or related field
• Minimum of 15 years of acquisition and/or program management experience supporting DoD or Federal Government programs
• Experience supporting major defense acquisition programs valued at $100M or greater
• Demonstrated knowledge of the Defense Acquisition System and DoD 5000-series guidance
• Experience supporting requirements generation, acquisition strategy development, and program execution
• Experience supporting source selections and contract award activities
• Experience with PPBE, POM development, budget formulation, and resource management
• Experience managing cross-functional teams and stakeholder coordination efforts
• Strong written and oral communication skills
• Ability to travel up to 25% as required

Additional desired experience and skills:

• Master's Degree in Leadership, Program Management, Business Administration, Engineering, Systems Engineering, or related discipline
• DAWIA Program Management Advanced Certification (formerly Level III)
• Graduate Certificate in Project Management
• Experience supporting Headquarters Air Force, Office of the Secretary of Defense, AFLCMC, AFMC, Air Staff, PEO organizations, or equivalent acquisition organizations
• Experience supporting highly classified programs, Special Access Programs (SAP), and Sensitive Compartmented Information (SCI) environments
• Experience supporting international acquisition programs, technology release activities, and foreign military initiatives
• Experience leading Analyses of Alternatives (AoAs) and capability-based assessments
• Experience supporting rapid acquisition and urgent operational need programs

Knowledge, Skills & Abilities
The successful candidate will demonstrate expertise in:

• Defense Acquisition System
• Program Management
• ACAT I-III Program Execution
• PPBE and POM Development
• Source Selection and Contract Management
• Risk Management
• Systems Engineering Integration
• Cost Estimation and Affordability Analysis
• Executive Communications
• Strategic Planning
• Requirements Development
• Technology Transition
• Production and Sustainment Planning
• Foreign Disclosure and International Programs
• Cross-Functional Team Leadership

Desired Candidate Profile
The ideal candidate is a former senior military acquisition officer, defense civilian, or industry professional with experience leading billion-dollar acquisition programs, managing highly classified portfolios, directing source selections, developing acquisition strategies, and supporting senior-level budget and resource decision-making. Experience supporting Air Force weapons programs, PEO organizations, Pentagon-level planning activities, and major modernization initiatives is highly desirable.
Key Performance Indicators (KPIs)

• Successful delivery of acquisition program support within cost, schedule, and performance objectives.
• Quality and timeliness of acquisition documentation and milestone products.
• Effective support of source selection and procurement activities.
• Customer satisfaction and mission impact.
• Successful execution of PPBE and budget planning activities.
• Reduction of acquisition risks and program execution issues.
• Timely completion of executive briefings and decision-support products.
• Successful implementation of process improvement initiatives.
• Effective leadership of integrated product teams and stakeholder coordination efforts.

Why Join Serco?
At Serco, you will support some of the nation's most critical defense and national security missions while working alongside industry-leading acquisition professionals, engineers, analysts, logisticians, and military experts. Our acquisition professionals directly influence the development, fielding, and sustainment of next-generation capabilities supporting the Department of Defense and Combatant Commands worldwide.
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Pay Transparency
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.