ZipRecruiter

Log In

1

Customer Success Program Manager Jobs in Crestview, FL

Berriehill Research

Senior Program Manager 1

Shalimar, FL · On-site

$95K - $96K/yr

You will be the primary face for both internal and external customers requiring briefing, material ... Employees contributions not only add to the company's success, but also their own through the ...

Astrion

Senior FSRM Program Manager

FL · On-site

$105K - $106K/yr

Overview SENIOR FSRM PROGRAM MANAGER LOCATION: Eglin AFB, FL JOB STATUS: Full-time CLEARANCE ... Work closely w/CE Project Managers and Range Engineers, multiple customers, and other CE Liaisons

Astrion

Program Management Analyst

Shalimar, FL · On-site

$75K - $95K/yr

Astrion is seeking a Program Management Analyst to support program execution, contract deliverables, and program administration in a government customer environment. The Program Management Analyst ...

next page

Showing results 1-20

All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Crestview, FL

Customer Success Program Manager information

See Crestview, FL salary details

$27.5K

$70.2K

$118.3K

How much do customer success program manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for customer success program manager in Crestview, FL is $70,210.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,300.00 and $83,700.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What are popular job titles related to Customer Success Program Manager jobs in Crestview, FL?

For Customer Success Program Manager jobs in Crestview, FL, the most frequently searched job titles are:

What job categories do people searching Customer Success Program Manager jobs in Crestview, FL look for?

The top searched job categories for Customer Success Program Manager jobs in Crestview, FL are:

What cities near Crestview, FL are hiring for Customer Success Program Manager jobs?

Cities near Crestview, FL with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Crestview, FL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $70,210 per year, or $33.8 per hour.

Senior Program Manager

Odyssey Systems Consulting Group, Ltd.

Eglin Air Force Base, FL • On-site

$105K - $106K/yr

Full-time

Re-posted 29 days ago

Job description

Odyssey has an exciting opportunity for a Senior Acquisition Program Management Professional supporting the Air Force Life Cycle Management Center Disruptive Futures Division (AFLCMC/EBZ) at Eglin AFB, Florida. This position provides acquisition and program management support across the full life cycle of air armament and conventional munitions systems, enabling rapid, data-driven decision making in support of mission-critical programs.  

Our Program Managers support the government with planning, researching, analyzing and assessing the effectiveness, efficiency, and productivity of weapons systems and associated equipment acquisitions (development, production and deployment), and formulate plans and recommend strategies to meet cost, schedule, and performance objectives. 


Duties may include, but are not limited to:

  • Provide acquisition program management support across all phases of the DoD acquisition lifecycle (Materiel Solution Analysis through Operations & Support)
  • Advise Government Program Managers on program execution, acquisition strategy, and risk management
  • Develop, review, and coordinate acquisition documentation such as:
    • Acquisition Strategy (AS)
    • Systems Engineering Plan (SEP)
    • Test and Evaluation Master Plan (TEMP)
    • Life Cycle Sustainment Plan (LCSP)
    • Statement of Work (SOW), Statement of Objectives (SOO), and Contract Data Requirements Lists (CDRLs)
  • Monitor and evaluate program cost, schedule, and performance using metrics and Earned Value Management (EVM)
  • Identify, assess, and mitigate program risks; maintain and manage risk registers
  • Lead or support Integrated Product Teams (IPTs), milestone reviews, and technical reviews (e.g., SRR, PDR, CDR)
  • Support source selection activities, including proposal evaluation and contract modifications
  • Coordinate across engineering, logistics, test, and financial stakeholders to ensure integrated program execution
  • Prepare and deliver briefings, status reports, and decision support materials to senior leadership
  • Support Foreign Military Sales (FMS) and international armaments cooperation efforts, as applicable

Minimum Required Qualifications:

Citizenship: Must be a US Citizen

Clearance: Current Top Secret

Education and experience:

  • Bachelor’s degree and 25 years of relevant experience; OR Master’s degree and 15 years of relevant experience
  • Program management experience preferably within a DoD acquisition or other regulated environment 

Preferred Qualifications

  • PMP (Project Management Professional
  • DAWIA Level II or III in Program Management or equivalent
  • Experience supporting AFLCMC, SAF/AQ, or equivalent Air Force acquisition organizations
  • Experience with armament systems (air-to-air, air-to-surface munitions, missiles, or related systems)
  • Experience supporting Foreign Military Sales (FMS) programs
  • Strong knowledge of DoD acquisition lifecycle processes and DoDI 5000 series
  • Experience developing and reviewing acquisition documentation (AS, SEP, TEMP, LCSP, etc.)
  • Experience with Earned Value Management (EVM) analysis and reporting
  • Experience with risk management and mitigation planning
  • Familiarity with scheduling tools (e.g., MS Project, Primavera)
  • Understanding of requirements development and JCIDS processes (ICD, CDD, CPD)

Additionally, the successful candidate will demonstrate the following:

  • Ability to operate independently as a senior adviser to government leadership
  • Strong leadership and team coordination across cross-functional environments
  • Excellent written and verbal communication skills
  • Ability to manage multiple priorities in a fast-paced, mission-driven environment
  • Strategic thinking and complex problem-solving abilities

Additional Information

Location: Eglin AFB, FL

Travel: Travel may be required per the customer's discretion.

Work Environment: Onsite

9/80 work schedule option may be available


Odyssey is a world-class technical, engineering, and integration company serving the warfighting ecosystem with airborne integration, ISR, C2, and warfighter readiness capabilities. Odyssey meets the military’s operational needs by integrating layered defense systems from equipment, technology, and services to data, information, and business operations. We streamline defense acquisition and sustainment, engineering the technical battlefield with domain-specific proficiency to ensure lethality. Odyssey is dedicated to excellent contract execution, peak organizational performance, and fostering a workplace built on employee care.

Odyssey is proud to live out our core values of commitment, ambition, and respect in our work and communities through OdysseyCares, a philanthropic group focused on giving back through direct donations, an employer match program, and volunteering events.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


Apply