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Customer Success Program Manager Jobs in Boston, MA

NGE Sports

Customer Success Manager

Boston, MA · On-site

The Customer Success Manager will be a key member of MagicOrange's Customer Success team, reporting directly to the VP, Customer Success. The role is responsible for leading multiple client ...

MagicOrange

Customer Success Manager

Dedham, MA · On-site

The Customer Success Manager will be a key member of MagicOrange's Customer Success team, reporting directly to the VP, Customer Success. The role is responsible for leading multiple client ...

OutSystems

Customer Success Manager

Boston, MA · On-site +1

$100K - $118K/yr

Here's what a successful Customer Success Manager at OutSystems looks like: * Manages a list of our ... Track record of consistently delivering projects, driving successful technical programs, and ...

Monaire

Customer Success Manager

Somerville, MA · On-site

ROLE OVERVIEW Monaire is seeking an Enterprise Customer Success Manager to own the post-sale success of our largest and most strategic customers. This role is responsible for customer retention ...

Threat Stack by F5

Customer Success Manager

Boston, MA · On-site

Customer Success Manager Threat Stack is in the exciting business of protecting the cloud-based businesses and applications you use every day. Do you use apps to get things done in your day-to-day ...

Veracode

Customer Success Manager

Burlington, MA

The Customer Success Manager (CSM) is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI ...

Informa TechTarget

Customer Success Manager

Auburndale, MA · On-site

$64K - $71K/yr

Customer Success Manager Do you want to develop your career and make an impact in the fast-growth ... Recognition for great work, with global awards and kudos programs * As an international company ...

Adaptive

Customer Success Manager

Boston, MA · On-site

Customer Success Manager As a Customer Success Manager at Adaptive, you'll be the primary advocate, technical partner, and growth driver for our customers from Day 1 onward. Reporting to the Manager ...

InvoiceCloud

Customer Success Manager

Boston, MA

Job Details The Customer Success Manager builds strong, strategic partnerships with a defined group ... adoption programs, and identify opportunities for product expansion. Success requires advanced ...

Safety-Care by QBS

Customer Success Manager

Foxboro, MA · On-site

$70K - $80K/yr

The Customer Success Manager ensures clients stay on track with certification, training timelines, and program requirements while serving as a dependable point of contact for ongoing needs. What You ...

OneScreen

Customer Success Manager

Boston, MA · On-site

$80K - $110K/yr

About the Role Reporting to the Director of Customer Success, the Customer Success Manager plays a critical role in making our strategic customers successful, deepening those relationships, and ...

Mass General Brigham

BWH SUCCESS Program

Boston, MA · On-site

$17.71 - $25.28/hr

Job Summary The SUCCESS Program is a 3-month paid employment program designed to provide ... customer service, time management, and multi-tasking skills Education High School Diploma or ...

Informa

Customer Success Manager

Newton, MA · On-site

$64K - $71K/yr

Specifically, Customer Success Managers are responsible for providing strategic direction and ... Recognition for great work, with global awards and kudos programs * As an international company ...

Guardz

Customer Success Manager

Boston, MA · On-site

Requirements: * 3+ years in Customer Success, Account Management, or a related post-sales role in B2B SaaS. * Experience managing a high-velocity, full-lifecycle customer base across low-touch ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Boston, MA

Customer Success Program Manager information

See Boston, MA salary details

$35.3K

$90.2K

$152.1K

How much do customer success program manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for customer success program manager in Boston, MA is $90,241.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,600.00 and $107,600.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What are popular job titles related to Customer Success Program Manager jobs in Boston, MA?

For Customer Success Program Manager jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Customer Success Program Manager jobs in Boston, MA look for?

The top searched job categories for Customer Success Program Manager jobs in Boston, MA are:

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Cities near Boston, MA with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $90,241 per year, or $43.4 per hour.

Customer Success Manager

Dedham, MA • On-site

Magic Orange Pty Limited
See more jobs at Magic Orange Pty Limitedexternal

Contractor

Re-posted 9 days ago

Job description

MagicOrange is a globally recognized leader in the IT Financial Management Software market, as acknowledged by Gartner and Forrester. With customers and a strong presence on four continents, we are a Software as a Service (SaaS) provider in a high growth phase. Our mission is to empower individuals and organizations, making them more valuable through our innovative software solutions.
Location - "Boston or NYC Metro Area (Hybrid) - Remote considered for strong candidates"
Term - 6-month contract, with potential for hire.
Position Summary:
The Customer Success Manager will be a key member of MagicOrange's Customer Success team, reporting directly to the VP, Customer Success. The role is responsible for leading multiple client implementations within the financial services sector, including banking, insurance, and asset management. This role combines deep technical expertise in cost accounting and IT Financial Management (ITFM) with strong consulting skills, allowing the incumbent to guide clients through complex transformations, provide strategic insights, and deliver measurable business value.
The Customer Success Manager will act as a trusted advisor to senior stakeholders, performing advanced data analysis to uncover cost and value insights, presenting recommendations, and ensuring clients achieve maximum ROI from the MagicOrange platform. The role requires managing multiple clients simultaneously, mentoring junior consultants, and collaborating across teams to drive adoption, client satisfaction, and long-term success.
This is a high-impact, client-facing role where success is measured not only by project delivery but by the ability to foster trusted relationships, demonstrate analytical insight, and contribute to the growth and capability of the Customer Success team.
Key Responsibilities:
Client Delivery and Implementation
  • Lead end-to-end client implementations, ensuring projects are delivered on time, on budget, and to the highest standard.
  • Manage multiple client accounts simultaneously, balancing priorities and delivering consistent, high-quality outcomes across all engagements.
  • Apply strategic thinking, project leadership, and advanced analytical skills to guide clients through large-scale ITFM/TBM transformations.
  • Support post-implementation activities, ensuring clients achieve ongoing business value and ROI from the solution.

Data Analysis and Value Insights
  • Perform detailed data analysis to provide insights into IT costs, consumption, and value, enabling clients to make informed, strategic decisions.
  • Develop and present financial and operational dashboards, reports, and recommendations that demonstrate measurable business impact.
  • Continuously gather client feedback to inform product improvements, service offerings, and best practices.

Stakeholder Engagement and Advisory
  • Engage senior stakeholders, understand their business drivers, and align solutions to deliver tangible value.
  • Act as a trusted advisor, proactively identifying opportunities to drive client success and adoption of the MagicOrange platform.
  • Serve as a point of escalation for complex client issues, providing strategic guidance and problem resolution.

Team Collaboration and Mentorship
  • Collaborate closely with the Customer Success team to track client progress, escalate issues, and provide actionable insights.
  • Mentor and coach junior consultants, contributing to the growth of the team's delivery capability.
  • Facilitate workshops, trainings, and knowledge transfer sessions to empower client teams.

Skills and Requirements:
Qualifications
  • A relevant tertiary qualification in Finance, Accounting, Business, IT, or a related field.
  • A professional accounting or finance qualification (e.g. CIMA, ACCA, CA) is advantageous but not essential.
  • Several years of relevant experience in a consulting, customer success, or client-facing delivery role, ideally within financial services or a SaaS environment.

Essential Skills
  • Strong technical knowledge of cost accounting principles and IT Financial Management (ITFM) or Technology Business Management (TBM) frameworks.
  • Proven consulting skills, with the ability to lead client-facing engagements and manage complex transformation projects.
  • Advanced data analysis capability, with the ability to translate complex data sets into clear, actionable business insights.
  • Strong stakeholder management skills, with experience engaging senior leaders across finance, IT, and operations.
  • Excellent communication and presentation skills, able to convey technical findings to both technical and non-technical audiences.
  • Strong organisational skills, with the ability to manage multiple concurrent client engagements without compromising quality.

Desirable Skills
  • Experience within financial services (banking, insurance, or asset management).
  • Prior experience with ITFM, TBM, or cost transparency platforms.
  • A collaborative, coaching mindset, with a genuine interest in developing junior team members.
  • Comfortable working across time zones and cultures, given MagicOrange's global client base.

Tools and Systems
  • The MagicOrange platform (subject matter expertise expected).
  • Data analysis and reporting tools, e.g. Excel, Power BI, or similar.
  • Collaboration and project delivery tools, e.g. Microsoft Teams, Jira, or similar.
  • CRM and customer success platforms, e.g. HubSpot, Salesforce, or similar.

What we offer:
  • Strong entrepreneurial spirit. The ability to make an impact and see the rewards of your efforts.
  • Ongoing training on the latest technologies to aid automation for accountants.
  • Be part of a high growth industry and product.
  • A challenging career in an innovative company.
  • Opportunity to influence, working in an open climate, close to decision makers at large blue-chip enterprise with the possibility to make a difference.
  • A competitive remuneration package, with flexible pension options.

Join us at MagicOrange and help shape the future of IT Financial Management and FinOps Software by ensuring our customers achieve the highest levels of satisfaction and success.
MagicOrange is an equal opportunity employer, committed to promoting diversity and inclusion in the workplace. We value and appreciate the diverse contributions and perspectives of all our employees.

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