ZipRecruiter

Log In

1

Customer Success Program Manager Jobs in Amherst, MA

LiquidPiston

Program Manager

Suffield, CT · On-site

Program Manager - Engine Development This role is fully onsite in Bloomfield, CT, five days per ... This role sits at the intersection of engineering, operations, and customer engagement, ensuring ...

LiquidPiston, Inc.

Program Manager

Suffield, CT · On-site

Program Manager - Engine Development This role is fully onsite in Bloomfield, CT, five days per ... This role sits at the intersection of engineering, operations, and customer engagement, ensuring ...

Matter Health

Property Success Manager

Springfield, MA · Remote

$75K - $80K/yr

This role is ideal for someone with an account management, customer success, community engagement, hospitality, or property management background who enjoys building relationships, solving problems ...

Lifepoint Health

Manager, Clinical Program

Holyoke, MA

$76K - $102K/yr

... of customer satisfaction. Manager ensures programs are compliant with all laws, rules and ... We believe that success is achieved through talented people. We want to create places where ...

next page

Showing results 1-20

All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Amherst, MA

Customer Success Program Manager information

See Amherst, MA salary details

$32K

$81.8K

$137.9K

How much do customer success program manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for customer success program manager in Amherst, MA is $81,807.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,600.00 and $97,500.00 per year, depending on experience, location, and employer.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What is a typical CSM salary?

A Customer Success Program Manager (CSM) typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher salaries, often supplemented with bonuses or incentives. Strong communication skills and familiarity with customer relationship management (CRM) tools are valuable in this role.

Is being a CSM stressful?

Customer Success Program Managers often face stress due to managing client relationships, meeting retention targets, and handling escalations. The role requires strong communication, problem-solving skills, and the ability to prioritize tasks in a fast-paced environment, which can contribute to work-related stress.

Will AI replace CSM?

AI cannot fully replace Customer Success Program Managers, as their role involves building relationships, understanding customer needs, and providing personalized support that AI tools currently cannot replicate. Instead, AI is used to automate routine tasks, analyze data, and enhance decision-making, allowing CSMs to focus on strategic and relationship-driven activities. Success in this role often requires strong communication skills, industry knowledge, and the ability to adapt to evolving customer requirements.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What job categories do people searching Customer Success Program Manager jobs in Amherst, MA look for? The top searched job categories for Customer Success Program Manager jobs in Amherst, MA are:
What cities near Amherst, MA are hiring for Customer Success Program Manager jobs? Cities near Amherst, MA with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Program Manager

Program Manager

LiquidPiston

Suffield, CT • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Program Manager - Engine Development
This role is fully onsite in Bloomfield, CT, five days per week. The company will be relocating to Suffield, CT later in 2026.
About LiquidPiston:
LiquidPiston is an advanced propulsion company developing a new class of high-efficiency rotary engines based on a patented X-engine architecture. Focused on delivering compact, lightweight, and fuel-efficient power solutions, LiquidPiston is redefining internal combustion technology for applications ranging from aerospace and defense to commercial and industrial markets. As the company transitions from R&D to commercialization, it offers a unique opportunity to work on breakthrough technology that challenges conventional engine design.
About the Role:
LiquidPiston is seeking a highly driven Program Manager to lead and execute complex development programs focused on bringing a breakthrough rotary diesel engine to production. This role sits at the intersection of engineering, operations, and customer engagement, ensuring programs are delivered on time, within budget, and aligned with business objectives.
The ideal candidate will thrive in a fast-paced R&D environment, balancing hands-on program execution with cross-functional coordination. This individual will play a critical role in scaling development efforts as the company transitions toward commercialization.
Key Responsibilities:
  • Lead end-to-end program execution from concept through production, ensuring delivery on schedule, within scope, and on budget
  • Develop and manage detailed project plans, including timelines, milestones, resource allocation, and cost tracking
  • Serve as the primary point of contact for clients, managing communication, expectations, and long-term relationships throughout the project lifecycle
  • Collaborate closely with Chief Engineers and Technical Program Leads to define program scope, objectives, and deliverables
  • Coordinate cross-functional teams across engineering, manufacturing, procurement, testing, and quality to ensure alignment and execution
  • Monitor program progress, identify risks and issues, and implement mitigation strategies to maintain timelines and deliverables
  • Track and report program performance to internal leadership and external stakeholders
  • Manage key program elements including client interactions, on-site coordination, cybersecurity considerations, intellectual property matters, and invoicing
  • Lead requirements management activities, including creation and maintenance of requirements matrices
  • Organize and facilitate regular program reviews, driving continuous improvement and corrective actions where needed
  • Build and maintain strong relationships with external suppliers and vendors to ensure timely delivery of materials and components
  • Support testing and validation efforts, ensuring compliance with applicable standards and regulations
  • Contribute to the continuous improvement of engineering processes, workflows, and program execution strategies
  • Stay current with emerging technologies and industry trends, incorporating innovative approaches into program development
  • Provide leadership and mentorship to project teams, fostering a collaborative and results-driven environment
  • Support senior leadership with additional operational initiatives as needed
Qualifications:
  • Bachelor’s degree in Engineering or a related technical field (Mechanical, Aerospace, or similar preferred)
  • 5+ years of experience in program or project management within engineering, product development, or R&D environments
  • Experience managing complex, cross-functional technical programs from concept through production
  • Strong understanding of product development processes, preferably within engines, powertrain, or similar hardware systems
  • Proven ability to manage schedules, budgets, and deliverables in a fast-paced environment
  • Excellent communication and stakeholder management skills, with experience interfacing directly with customers
  • Experience with risk management, requirements management, and program reporting tools
  • Highly organized, detail-oriented, and able to manage multiple priorities simultaneously
Benefits & Perks:
  • Flexible PTO: We value work-life balance and encourage time to rest and recharge.
  • Health & Wellness: Comprehensive medical and voluntary dental, and vision coverage - you choose what works best for you. 
  • Equity Participation: Permanent employees receive RSUs (Restricted Stock Units).
  • 401(k) Match: We offer a 401k w/100% matching up to 3% of your salary and then 50% of contributions between 3-5%
  • Career Growth: Ongoing training, mentorship, and learning opportunities to accelerate your growth.
Our Culture:
At LiquidPiston, we embrace challenges, move fast, and celebrate curiosity. Our team thrives on collaboration, creativity, and perseverance. We understand that innovation involves risk and we’re not afraid to fail as we move forward.
Equal Opportunity Employer:
LiquidPiston, Inc. is proud to be an Equal Opportunity Employer. Qualified applicants will not be discriminated against, and receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, or protected veteran status or disability.
All offers of employment at LiquidPiston are contingent upon successful completion of a pre-employment background check and drug screening.

Powered by JazzHR

4evXaPN6Uc