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Customer Success Program Manager Jobs in Amherst, MA

ServiceNet

Mental Health Site Manager

Easthampton, MA · On-site

$19.57 - $22.53/hr

Paid time off Mental Health Recovery Services (MHRS) Program Site Manager Location: Easthampton, MA ... You'll be an important part of their journey to success and happiness. Key Responsibilities:

Agilent

Community Operations Intern

Springfield, MA

$19 - $24/hr

... programs. This role is designed for individuals passionate about digital engagement, process improvement, and customer success. You will work closely with product managers, content specialists, and ...

ServiceNet

Mental Health Site Manager

Easthampton, MA · On-site

$19.57 - $22.53/hr

Paid time off Mental Health Recovery Services (MHRS) Program Site Manager Location: Easthampton, MA ... You'll be an important part of their journey to success and happiness. Key Responsibilities:

Holyoke Community College

SAMP Success Ambassador

Holyoke, MA · On-site

$14.75 - $19/hr

They will assist the professional Success Coaches with program/workshop facilitation, planning of ... Logistics & Time Management: * Work 15 hours per week during the academic year, with a minimum of 8 ...

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Customer Success Program Manager information

See Amherst, MA salary details

$32K

$81.8K

$137.9K

How much do customer success program manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for customer success program manager in Amherst, MA is $81,807.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,600.00 and $97,500.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What job categories do people searching Customer Success Program Manager jobs in Amherst, MA look for?

The top searched job categories for Customer Success Program Manager jobs in Amherst, MA are:

What cities near Amherst, MA are hiring for Customer Success Program Manager jobs?

Cities near Amherst, MA with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you

Mental Health Site Manager

Easthampton, MA • On-site

ServiceNet
See more jobs at ServiceNetexternal

$19.57 - $22.53/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 16 days ago

Key responsibilities

  • Build strong relationships with residents, support their personal goals, and promote their well-being.

  • Provide daily support to residents, including assistance with routines, medication administration, and transportation to appointments and activities.

  • Supervise and train staff, collaborate with the Program Manager, and ensure smooth operation of the program.

ServiceNet rating

7.0

Company rating: 7.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Benefits:
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off

Mental Health Recovery Services (MHRS)
Program Site Manager  
Location: Easthampton, MA
Pay: $19.57-$20.53 per hour w/ $2.00 per hour MAP differential
 
ServiceNet is seeking a compassionate, dedicated, and enthusiastic individual to join our team as a Program Site Manager.  This is more than just a job—it’s a chance to make a profound difference in the lives of individuals experiencing mental health challenges, helping them find joy and fulfillment every day.   
You will have the unique opportunity to empower people to reach their full potential.  Participate as a member of a multi-disciplinary team promoting a model of treatment for residents that is informed by the principles of person-centered planning, Contextual Rehabilitation, trauma-informed and strengths-based service provision, and the belief in, and support for, resiliency, hope and recovery. You’ll provide oversight and support, but most importantly, you’ll be someone who genuinely cares about the well-being of each resident. Every day, you’ll have the chance to help people make meaningful connections and achieve their personal goals. You’ll be an important part of their journey to success and happiness.   
 
Key Responsibilities: 
  • Build Strong Relationships: Get to know each resident personally, understand what makes them happy, and help them achieve their dreams. Support residents in building relationships with their family, friends, and community. Treat each resident with kindness, respect, and understanding, ensuring they feel valued. 
  • Provide Daily Support: Support residents with their everyday routines, such as getting ready in the morning, cooking, cleaning, and enjoying recreational activities. Administer medications as needed, ensuring residents’ health and safety. Drive residents to appointments and fun activities using ServiceNet vehicles. 
  • Stay Organized and On Track: Keep track of important information about the residents to ensure their needs are met. Monitor staff schedules and help with shift planning. Complete paperwork, write shift notes, and attend meetings and trainings to stay connected with the team. 
  • Lead and Collaborate: Work closely with the Program Manager to ensure everything runs smoothly in the home. Supervise and train staff members to make sure everyone is providing the best care possible. Collaborate with your team to create and work on goals that support each resident’s personal growth and progress. Share on-call coverage with Program Manager. 

Why You’ll Love Working Here: 
  • Make a Real Difference: You’ll help people find joy, independence, and a sense of belonging. 
  • Be Part of a Caring Team: Work alongside dedicated professionals who are passionate about making the world a better place. 
  • Personal Growth: Develop leadership and caregiving skills while contributing to something truly meaningful. 

Qualifications: 
  • Bachelor's degree and supervisory/management experience preferred.
  • High School Diploma or GED is required.
  • Valid driver’s license and acceptable motor vehicle record.
  • Excellent communication, computer, and organizational skills.
  • MAP, PABC, and CPR / First Aid Certified preferred.
  • Experience working within the Mental Health field. 

Benefits:  
  • Generous PTO (time-off) package. 
  • Comprehensive health and dental insurance plans. 
  • Life insurance and long-term disability insurance.  
  • 403(b) retirement plan. 
  • Tuition remission for eligible classes. 
  • Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance. 
  • Opportunities for career development and advancement. 
  • And much more 
About ServiceNet 
ServiceNet is a compassionate non-profit organization that helps over 8,400 individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With over 1,800 dedicated staff members, we work together to make a meaningful difference in the lives of others.   
 
Join Us. 
If you’re ready to take on a rewarding role that truly impacts lives, apply today and become a valued part of the ServiceNet team. Together, we can create brighter futures for the people we serve! 
 
Learn more about ServiceNet
https://www.servicenet.org/
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.  
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