Customer Success Program Manager Jobs in Amherst, MA

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: Senior Manager, Program Management- Submarine Imaging Systems

Job Code: 38767

Job Location: Northampton, MA.

Schedule: 9/80- Employees work 9 out of every 14 days - totaling 80 hours worked, and have every other Friday off

Job Description:

The Senior Manager of Program Management for Maritime's Imaging Systems (IS) business will manage a large dynamic P&L. Key functions will include managing all aspects of portfolio performance, including cost, technical, and schedule milestones, coordinating with functional offices to ensure program compliance, leading program proposal efforts, and managing reporting requirements. A background with experience leading development programs with cross-functional teams is preferred for this position. The ideal candidate will deliver cutting-edge imaging and submarine system capabilities to customers across various contract types. This is an exciting leadership role and a fantastic chance to collaborate with an exceptional team!

Essential Functions:

• Manage, lead and coordinate cross functional program teams to deliver on schedule, within scope and on budget.
• Manage full project lifecycle in line with contractual requirements and company standards.
• Develop and maintain integrated project schedules and budgets via EVM processes.
• Monitor and mitigate project risks and opportunities, able to adapt strategies in a dynamic international environment.
• Serve as the primary stakeholder interface, including communication with internal leadership, international customers, suppliers, and other partners.
• Ensure compliance with local laws, regulations, export controls (e.g., ITAR/EAR), and contractual obligations across regions.
• Drive cultural awareness, communication and collaboration across multiple time zones and diverse work cultures.
• Support business development activities, including proposals change control, and negotiations when relevant.
• Acts as primary customer contact for program activities, leading program review sessions with customer to discuss cost, schedule, and technical performance.
• Manages the work of employees assigned to the program from technical, manufacturing and administrative areas.

Qualifications:

• Bachelor's Degree and minimum 12 years of prior relevant experience. Graduate Degree and a minimum of 10 years of prior related experience. In lieu of a degree, minimum of 16 years of prior related experience.
• Experience leading a highly visible and fast paced portfolio, reporting directly to Program Director
• Requires knowledge leading a portfolio with reportable Earned Value.
• Experience with development, transition to production, and low rate production programs.
• Active US Secret Security Clearance.

Preferred Additional Skills:

• Prior experience as a Program Manager to international customer and / or major prime contractor
• Strong interpersonal, EQ, and communication skills
• Undersea systems experience
• PMP Certification
• Experience with ITAR/EAR.

In compliance with pay transparency requirements, the salary range for this role in Colorado State, Hawaii, Illinois, Maryland, Minnesota, Vermont and New York State is $133K-$247K. For California, New Jersey, Massachusetts, Washington D.C., Maryland Greater Washington D.C. area, the city of Denver, Washington State and New York City, the salary range for this role is $153-$284K. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.

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L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

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