Customer Success Program Manager Jobs in Amherst, MA

Company:

Boeing Global Services, Distribution Business, is looking for a dynamic Program Management Manager to join our team in Enfield, CT.

Position Responsibilities:

• Accountable for the overall profitability and performance of assigned program(s).

• Enhancement of existing and implementation of new programs.

• Maintain and create a professional yet personalized relationship with assigned customers.

• Accountable for continuous improvement in customer program management tools and processes.

• End-to-end program lifecycle management (planning, execution, monitoring, and closure)

• Collaborate with and influence cross-functional internal leaders regarding customer specific strategy, execution and customer relationship management.

• Responsible for consistent management and administration of contractual obligations.

• Responsible for all recoveries and remedies for programs adhering to contractual commitments.

• Risk management and mitigation strategies

• Supports the coordination and clarifies analysis with business partners to validate results and determine scope to meet long range business goals.

• Integrates the implementation of the Program Management Practices.

• Daily RAIL management & execution

• Facilitates the resolution of program issues, developing solutions to complex problems that require ingenuity and innovation.

• Provides in depth analysis; identify lessons learned, provides historical reports to incorporate into future project plans Collects, organizes and provides data according to established processes within the management system to maintain status of programs, customer and supplier commitments and compliance.

• Ensures follow up action for issue resolution

• Provides coaching and guidance to teammates, fostering a collaborative and growth environment, performs 1 on 1.

• Subject matter expert in program management.

• Program reviews with external and internal senior leadership.

• Approvals for CR/Rebills and RMAs.

• Creation of Get to Green Plans

• Provide KPI metrics reports.

• Supports Customer on Site Business Reviews.

• Leading cross-functional teams through high-stress recovery situations

• Performs other duties and responsibilities as assigned or required.

To be considered for this position you will be required to complete an assessment as part of the selection process. Failure to complete the assessment will remove you from consideration.

Basic Qualifications (Required Skills and Experience)

• Candidates must have at least one year of experience in leadership role (team leader, temp manager, large scale cross functional project/program management, or format manager experience) OR have completed the Boeing internal course "Exploring Leadership."

• 10 + years of experience in programs or accounts management

• 2+ years' experience engaging in senior level communication including presentation development and report outs

• 3+ years' experience working with internal and external customers

• 2+ years' experience establishing, management and reporting of metrics.

• Ability and willingness to travel domestically & internationally up to 50% of the time

• Experience with standard Microsoft Office Applications

This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. 120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Preferred Qualifications (Desired Skills and Experience)

• Bachelor's Degree - Business Administration or Engineering or Related Field of Study (master's degree preferred) or equivalent work experience.

• 2+ years of supervisory experience

• Excellent written and verbal communication skills

• Previous experience in the aerospace industry/fasteners, preferred

• Project Management Professional (PMP) Certification

• Experience with Power BI tool

• Ability to work in a fast-paced environment working on multiple competing priorities, and holding other functions accountable to plan

• Excellent customer service and problem-solving skills serving as escalation point of contact

• SAP experience preferred

Drug Free Workplace:

Boeingis a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.

Conflict of Interest: Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process.

Total Rewards & Pay Transparency:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $112,000.00 - $160,000.00

Language Requirements:

Education:

Relocation:

Export Control Requirement:

Safety Sensitive:

Security Clearance:

Visa Sponsorship:

Contingent Upon Award Program

Shift:

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