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Customer Success Program Manager Jobs in Needham, MA

CodeRabbit

Scaled Success Program Manager

Boston, MA · On-site

$125K - $250K/yr

Role Overview As a Scaled Success Program Manager at CodeRabbit, you will partner with engineering ... This is a high-impact, customer-facing role at the intersection of AI, software engineering ...

Anthropic

Customer Success Programs Manager

Boston, MA · On-site

As a Success Programs Manager , you'll own a portfolio of those programs and flex across whatever ... Instrument every program with consumption, product telemetry, and qualitative signals. Know which ...

Tufin

Customer Success Manager - US

Boston, MA · On-site +1

Manage a portfolio of enterprise customer accounts participating in the Guided Success program. * Drive each customer's Adoption Plan together with their management, Tufin champions and stakeholders ...

Nasuni

Customer Success Manager

Boston, MA · Hybrid

Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About Nasuni ... You will lead strategic engagement programs, Executive Value Reviews, adoption initiatives, and ...

StarTech.com

Customer Success Manager

Boston, MA · On-site

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Black Kite

Customer Success Manager

Boston, MA · On-site

$90K - $110K/yr

... risk management programs in an increasingly complex digital environment. Our work has earned ... THE OPPORTUNITY Black Kite is seeking a dynamic Customer Success professional responsible for ...

Black Kite

Customer Success Manager

Boston, MA

$90K - $110K/yr

... risk management programs in an increasingly complex digital environment. Our work has earned ... THE OPPORTUNITY Black Kite is seeking a dynamic Customer Success professional responsible for ...

Nasuni

Customer Success Manager

Boston, MA · On-site

Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About Nasuni ... You will lead strategic engagement programs, Executive Value Reviews, adoption initiatives, and ...

Cordance

Customer Success Manager

Boston, MA

Support standardized price increase programs , ensuring clear communication and customer alignment. * Leverage CRM and Success software to manage customer metrics, including but not limited to ...

Black Kite

Customer Success Manager

Boston, MA

$90K - $110K/yr

... risk management programs in an increasingly complex digital environment. Our work has earned ... THE OPPORTUNITY Black Kite is seeking a dynamic Customer Success professional responsible for ...

Cordance

Customer Success Manager

Boston, MA · On-site +1

Support standardized price increase programs , ensuring clear communication and customer alignment. * Leverage CRM and Success software to manage customer metrics, including but not limited to ...

Azul

Customer Success Manager

Boston, MA · On-site

$165K - $180K/yr

The Customer Success Manager is integral part of our Worldwide Customer Success team at Azul. The ... What we Offer Comprehensive compensation and healthcare packages Referral Program Work-life balance ...

MongoDB

Customer Success Manager

Boston, MA

The Role As a Customer Success Manager, you are the trusted advisor helping customers navigate ... Connect customers with the right internal resources, including Marketing programs and Executive ...

Monaire

Customer Success Manager

Somerville, MA · On-site

ROLE OVERVIEW Monaire is seeking an Enterprise Customer Success Manager to own the post-sale success of our largest and most strategic customers. This role is responsible for customer retention ...

Veracode

Customer Success Manager

Burlington, MA

The Customer Success Manager (CSM) is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI ...

Yes Energy

Customer Success Manager

Boston, MA

$80K - $95K/yr

As a Customer Success Manager, you ensure that our customers experience the maximum benefit from Yes Energy's products. You will be part of the team that executes a proactive approach to providing ...

Cyxtera

Customer Success Manager

Waltham, MA · Hybrid

Customer Success activities include ongoing management and oversight of our customers: on-boarding, daily support, product adoption, advocacy, and retention resulting in long term customer ...

UpGuard

Customer Success Manager

Boston, MA · Remote

$85K - $100K/yr

As a Customer Success Manager, you'll report into a Team Manager and analyze the causes of your customer's greatest pain points and work closely to mitigate them using UpGuard technology. You will ...

SS&C

Customer Success Manager

Waltham, MA · Hybrid

Customer Success Manager Locations: NYC OR Waltham, MA locations only - Hybrid 6x a month (Hiring locally only) About the Role SS&C Intralinks provides technology solutions for the global banking ...

allego

Customer Success Manager

Waltham, MA · On-site

Allego's curious and self-driven Customer Success Managers have a direct impact on Allego's growth. As a CSM, you are ultimately responsible for the high touch, complete post-sales services lifecycle ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Needham, MA

Customer Success Program Manager information

See Needham, MA salary details

$35.4K

$90.5K

$152.5K

How much do customer success program manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for customer success program manager in Needham, MA is $90,487.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,800.00 and $107,800.00 per year, depending on experience, location, and employer.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What is a typical CSM salary?

A Customer Success Program Manager (CSM) typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher salaries, often supplemented with bonuses or incentives. Strong communication skills and familiarity with customer relationship management (CRM) tools are valuable in this role.

Is being a CSM stressful?

Customer Success Program Managers often face stress due to managing client relationships, meeting retention targets, and handling escalations. The role requires strong communication, problem-solving skills, and the ability to prioritize tasks in a fast-paced environment, which can contribute to work-related stress.

Will AI replace CSM?

AI cannot fully replace Customer Success Program Managers, as their role involves building relationships, understanding customer needs, and providing personalized support that AI tools currently cannot replicate. Instead, AI is used to automate routine tasks, analyze data, and enhance decision-making, allowing CSMs to focus on strategic and relationship-driven activities. Success in this role often requires strong communication skills, industry knowledge, and the ability to adapt to evolving customer requirements.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What job categories do people searching Customer Success Program Manager jobs in Needham, MA look for? The top searched job categories for Customer Success Program Manager jobs in Needham, MA are:
What cities near Needham, MA are hiring for Customer Success Program Manager jobs? Cities near Needham, MA with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Needham, MA as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $90,487 per year, or $43.5 per hour.

Scaled Success Program Manager

CodeRabbit

Boston, MA • On-site

$125K - $250K/yr

Full-time

Posted yesterday

Job description

About CodeRabbit
CodeRabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems. Our primary goal is to create the next generation of Gen AI-driven code reviewers: a symbiotic partnership between humans and advanced algorithms that significantly outperforms individual engineers. We combine language models with human ingenuity to push the boundaries of software development efficiency and quality.
Role Overview
As a Scaled Success Program Manager at CodeRabbit, you will partner with engineering leaders and developers to help them fully realize the power of our AI-assisted code review and developer productivity platform. You will act as both a strategic advisor and a technical advocate, ensuring every customer achieves measurable improvements in velocity, code quality, and developer experience.
This is a high-impact, customer-facing role at the intersection of AI, software engineering, developer relations, and success management. You will drive adoption, guide customers through digital transformation initiatives, and help engineering teams translate data and insights into tangible productivity gains.
Key Responsibilities
  1. Create, launch, and optimize customer programs (e.g., email nurturing campaigns, in-app guides, webinar programs) that drive product value and success at scale.
  2. Develop methods and analytics to monitor customer health scores, usage trends, and engagement metrics to identify risks or opportunities for growth.
  3. Drive sustained platform adoption and scaled customer success through proactive engagement, digital campaigns, and strategic check-ins.
  4. Deliver engaging enablement sessions, workshops, and scaled success programs to ensure ongoing customer value realization.
  5. Understand engineering goals, processes, and KPIs for scaled customers - from code review efficiency to pull request throughput to quality metrics.
  6. Collaborate with GTM and Product Management colleagues to drive renewals and account expansion through clear success narratives and data-backed outcomes.
  7. Serve as the voice of the scaled customer across GTM, Product Management, and Engineering teams to ensure user needs inform company priorities.
  8. Provide structured feedback to improve user experience, documentation, and onboarding workflows.
  9. Partner with Marketing to contribute customer stories, success metrics, and thought leadership around developer productivity.
  10. Identify efficiency gaps and implement automation to streamline customer-facing and internal processes.

Qualifications
Great candidates often have these qualifications:
  1. 5+ years in Customer Success, Developer Relations, or Technical Account Management within a SaaS or developer tools company.
  2. Strong technical foundation - comfortable discussing CI/CD pipelines, version control (GitHub, GitLab), and software engineering metrics.
  3. Familiarity with AI tools and their application in modern software engineering workflows.
  4. Excellent communication and relationship-building skills; able to speak fluently to both engineers and executives.
  5. Data-driven mindset - capable of turning platform analytics into strategic recommendations.

Our Values
  1. Collaborative Humans: Prioritizing collective intelligence
  2. Fearless Innovators: Turning obstacles into growth opportunities
  3. Persistent Passionate Developers: Thriving on complex, long-term challenges
  4. Impact-Driven Creators: Crafting intuitive tools for developers
  5. Rapid Learners and Un-learners: Adapting quickly in our fast-paced technological world

What We Offer
  1. Work on cutting-edge technology with real-world impact
  2. Collaborative and innovative environment
  3. Competitive salary, equity, and benefits
  4. Professional development opportunities

To apply, please submit your resume. CodeRabbit is an equal opportunity employer, committed to diversity and inclusion.
Pay range for this role is $125k-250k. Actual salary will be based on job-related skills, experience, and location.

Apply