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Customer Success Program Manager Jobs in Acton, MA

CodeRabbit

Scaled Success Program Manager

Boston, MA · On-site

$125K - $250K/yr

Role Overview As a Scaled Success Program Manager at CodeRabbit, you will partner with engineering ... This is a high-impact, customer-facing role at the intersection of AI, software engineering ...

Layer Health

Customer Success Manager

Boston, MA · On-site

$140K - $160K/yr

Help build internal processes and playbooks as we scale the function What you'll need: * 3-5 years of healthcare-focused experience in Customer Success, Program Management, or a client-facing ...

Tufin

Customer Success Manager - US

Boston, MA · On-site +1

Manage a portfolio of enterprise customer accounts participating in the Guided Success program. * Drive each customer's Adoption Plan together with their management, Tufin champions and stakeholders ...

Anthropic

Customer Success Programs Manager

Boston, MA · On-site

As a Success Programs Manager , you'll own a portfolio of those programs and flex across whatever ... Instrument every program with consumption, product telemetry, and qualitative signals. Know which ...

Nexthink

Inside Customer Success Manager

Boston, MA · On-site

Support our Digital Customer Success Program cohort with Office Hours and ad-hoc assistance as ... Also open to Account Managers and Business Development Representatives looking to move into ...

Nexthink

Inside Customer Success Manager

Boston, MA · On-site

Support our Digital Customer Success Program cohort with Office Hours and ad-hoc assistance as ... Also open to Account Managers and Business Development Representatives looking to move into ...

Nexthink

Inside Customer Success Manager

Boston, MA · On-site

Support our Digital Customer Success Program cohort with Office Hours and ad-hoc assistance as ... Also open to Account Managers and Business Development Representatives looking to move into ...

Nexthink

Inside Customer Success Manager

Boston, MA · On-site

Inside Customer Success Manager This role is to support the growth of the Nexthink business ... Support our Digital Customer Success Program cohort with Office Hours and ad-hoc assistance as ...

Veriforce

Customer Success Manager

Burlington, MA · On-site

$120K - $140K/yr

Customer Success Manager Department: Operations Employment Type: Permanent Location: Burlington ... Lead successful onboarding and implementation programs. Manage onboarding timelines and coordinate ...

Alcumus

Customer Success Manager

Burlington, MA · On-site

Customer Success Manager Highwire, a Veriforce company, is the Contractor Success Platform for ... Lead successful onboarding and implementation programs. Manage onboarding timelines and coordinate ...

New

Black Kite

Customer Success Manager

Boston, MA · On-site

$90K - $110K/yr

Customer Success Manager Black Kite is seeking a dynamic Customer Success professional responsible ... Compensation at Black Kite is more than just base pay -- we offer a total rewards program that ...

StarTech.com

Customer Success Manager

Boston, MA

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

EverQuote

Manager, Customer Success

Cambridge, MA

Manager, Customer Success Location: Cambridge, MA / Hybrid (This role requires working in-office 3 ... EverQuote's Accelerated Growth Program (AGP) is our premier partnership tier for established ...

New

EverQuote

Manager, Customer Success

Cambridge, MA · On-site

Manager, Customer Success Location: Cambridge, MA / Hybrid (This role requires working in-office 3 ... EverQuote's Accelerated Growth Program (AGP) is our premier partnership tier for established ...

New

Nasuni

Customer Success Manager

Boston, MA · Hybrid

Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About Nasuni ... You will lead strategic engagement programs, Executive Value Reviews, adoption initiatives, and ...

Nasuni

Customer Success Manager

Boston, MA · On-site

Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About Nasuni ... You will lead strategic engagement programs, Executive Value Reviews, adoption initiatives, and ...

EverQuote

Manager, Customer Success

Cambridge, MA · On-site

Manager, Customer Success Location: Cambridge, MA / Hybrid (This role requires working in-office 3 ... EverQuote's Accelerated Growth Program (AGP) is our premier partnership tier for established ...

New

Black Kite

Customer Success Manager

Boston, MA · On-site

$90K - $110K/yr

... risk management programs in an increasingly complex digital environment. Our work has earned ... THE OPPORTUNITY Black Kite is seeking a dynamic Customer Success professional responsible for ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Acton, MA

Customer Success Program Manager information

See Acton, MA salary details

$35.8K

$91.5K

$154.1K

How much do customer success program manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer success program manager in Acton, MA is $91,453.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $109,000.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What job categories do people searching Customer Success Program Manager jobs in Acton, MA look for? The top searched job categories for Customer Success Program Manager jobs in Acton, MA are:
What cities near Acton, MA are hiring for Customer Success Program Manager jobs? Cities near Acton, MA with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Acton, MA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $91,453 per year, or $44 per hour.

Scaled Success Program Manager

CodeRabbit

Boston, MA • On-site

$125K - $250K/yr

Full-time

Re-posted 15 days ago

Job description

About CodeRabbit
CodeRabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems. Our primary goal is to create the next generation of Gen AI-driven code reviewers: a symbiotic partnership between humans and advanced algorithms that significantly outperforms individual engineers. We combine language models with human ingenuity to push the boundaries of software development efficiency and quality.
Role Overview
As a Scaled Success Program Manager at CodeRabbit, you will partner with engineering leaders and developers to help them fully realize the power of our AI-assisted code review and developer productivity platform. You will act as both a strategic advisor and a technical advocate, ensuring every customer achieves measurable improvements in velocity, code quality, and developer experience.
This is a high-impact, customer-facing role at the intersection of AI, software engineering, developer relations, and success management. You will drive adoption, guide customers through digital transformation initiatives, and help engineering teams translate data and insights into tangible productivity gains.
Key Responsibilities
  1. Create, launch, and optimize customer programs (e.g., email nurturing campaigns, in-app guides, webinar programs) that drive product value and success at scale.
  2. Develop methods and analytics to monitor customer health scores, usage trends, and engagement metrics to identify risks or opportunities for growth.
  3. Drive sustained platform adoption and scaled customer success through proactive engagement, digital campaigns, and strategic check-ins.
  4. Deliver engaging enablement sessions, workshops, and scaled success programs to ensure ongoing customer value realization.
  5. Understand engineering goals, processes, and KPIs for scaled customers - from code review efficiency to pull request throughput to quality metrics.
  6. Collaborate with GTM and Product Management colleagues to drive renewals and account expansion through clear success narratives and data-backed outcomes.
  7. Serve as the voice of the scaled customer across GTM, Product Management, and Engineering teams to ensure user needs inform company priorities.
  8. Provide structured feedback to improve user experience, documentation, and onboarding workflows.
  9. Partner with Marketing to contribute customer stories, success metrics, and thought leadership around developer productivity.
  10. Identify efficiency gaps and implement automation to streamline customer-facing and internal processes.

Qualifications
Great candidates often have these qualifications:
  1. 5+ years in Customer Success, Developer Relations, or Technical Account Management within a SaaS or developer tools company.
  2. Strong technical foundation - comfortable discussing CI/CD pipelines, version control (GitHub, GitLab), and software engineering metrics.
  3. Familiarity with AI tools and their application in modern software engineering workflows.
  4. Excellent communication and relationship-building skills; able to speak fluently to both engineers and executives.
  5. Data-driven mindset - capable of turning platform analytics into strategic recommendations.

Our Values
  1. Collaborative Humans: Prioritizing collective intelligence
  2. Fearless Innovators: Turning obstacles into growth opportunities
  3. Persistent Passionate Developers: Thriving on complex, long-term challenges
  4. Impact-Driven Creators: Crafting intuitive tools for developers
  5. Rapid Learners and Un-learners: Adapting quickly in our fast-paced technological world

What We Offer
  1. Work on cutting-edge technology with real-world impact
  2. Collaborative and innovative environment
  3. Competitive salary, equity, and benefits
  4. Professional development opportunities

To apply, please submit your resume. CodeRabbit is an equal opportunity employer, committed to diversity and inclusion.
Pay range for this role is $125k-250k. Actual salary will be based on job-related skills, experience, and location.

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