ZipRecruiter

Log In

1

Customer Success Product Manager Jobs in Bothell, WA

Humanly

Customer Success Manager - SMB

Seattle, WA · On-site

The Role We're looking for a Customer Success Manager to help our SMB customers get value quickly ... You'll work closely with our Product, Support, Implementation, and Growth teams while serving as ...

SCALIS

Customer Success Manager

Seattle, WA · On-site

Own the customer journey: setup, onboarding, adoption, and long‑term success. * Capture and ... Be the voice of the user in product and engineering decisions. * Assist the contract process with ...

New

Humanly

Customer Success Manager - SMB

Bellevue, WA · Remote

The Role We're looking for a Customer Success Manager to help our SMB customers get value quickly ... You'll work closely with our Product, Support, Implementation, and Growth teams while serving as ...

Humanly

Customer Success Manager - SMB

Seattle, WA · On-site

The Role We're looking for a Customer Success Manager to help our SMB customers get value quickly ... You'll work closely with our Product, Support, Implementation, and Growth teams while serving as ...

Stripe

Customer Success Manager, Radar

Seattle, WA · On-site

Customer Success Manager for Radar Stripe is a financial infrastructure platform for businesses ... You will be the domain expert and operational backbone for Stripe's fraud and disputes product ...

Zenoti

Senior Customer Success Manager

Bellevue, WA

$90K - $100K/yr

Role Overview As a Customer Success Manager (CSM) at Zenoti, you will play a critical role in ... Product Expertise: Become a subject matter expert in Zenoti's platform, proactively exploring ...

previous page

Showing results 41-60

All JobsCustomer Success Product JobsCustomer Success Product Manager JobsCustomer Success Product Manager Jobs in Bothell, WA

Customer Success Product Manager information

See Bothell, WA salary details

$57.6K

$178.2K

$220.2K

How much do customer success product manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer success product manager in Bothell, WA is $178,197.00, according to ZipRecruiter salary data. Most workers in this role earn between $157,600.00 and $220,200.00 per year, depending on experience, location, and employer.

What is a customer success product manager?

A Customer Success Product Manager is a professional who bridges the gap between product development and customer satisfaction. They work closely with customers to understand their needs and ensure that the product delivers value, while also collaborating with internal teams to guide product improvements. Their goal is to help customers achieve their desired outcomes using the product, leading to higher retention and satisfaction. This role combines elements of product management, customer success, and user advocacy.

How does a customer success product manager typically collaborate with customer success teams and product development teams?

A Customer Success Product Manager acts as a crucial bridge between customer success and product development teams. They gather feedback from customer-facing teams to identify recurring pain points and relay those insights to inform product enhancements. Regularly, they participate in cross-functional meetings, prioritize feature requests, and help design solutions that improve customer experience. This collaboration ensures that product updates align with customer needs and that support teams are well-equipped to assist users, ultimately driving customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a customer success product manager, and why are they important?

To thrive as a Customer Success Product Manager, you need a blend of product management expertise, customer advocacy, data analysis skills, and typically a degree in business, marketing, or a related field. Familiarity with CRM tools (like Salesforce), product analytics platforms, and customer feedback systems is commonly required. Exceptional communication, problem-solving, and relationship-building abilities distinguish top performers in this role. These skills ensure you can effectively bridge customer needs with product development, driving both customer satisfaction and business growth.

What is the difference between Customer Success Product Manager vs Customer Success Manager?

AspectCustomer Success Product ManagerCustomer Success Manager
Primary FocusAligning product features with customer needs and driving product improvementsEnsuring customer satisfaction and retention through support and relationship management
Required SkillsProduct knowledge, project management, customer feedback analysisCustomer service, communication, relationship building
Work EnvironmentCross-functional teams, product development, technical environmentCustomer support, account management, client interactions
Common UsageTech companies, SaaS providers, product-centric organizationsService industries, SaaS, enterprise solutions

The main difference is that the Customer Success Product Manager focuses on integrating customer feedback into product development, while the Customer Success Manager concentrates on maintaining customer relationships and satisfaction. Both roles are vital in SaaS and tech industries but serve different functions within customer lifecycle management.

What job categories do people searching Customer Success Product Manager jobs in Bothell, WA look for?

The top searched job categories for Customer Success Product Manager jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Customer Success Product Manager jobs?

Cities near Bothell, WA with the most Customer Success Product Manager job openings:

Customer Success Product Manager jobs near you
Infographic showing various Customer Success Product Manager job openings in Bothell, WA as of June 2026, with employment types broken down into 75% Full Time, 23% Part Time, 1% Temporary, and 1% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $178,197 per year, or $85.7 per hour.

Customer Success Manager - SMB

Humanly

Seattle, WA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

About Humanly
Humanly builds AI-native hiring software that turns recruiting from a reactive scramble into a predictable system. Built for hourly, frontline, and high-volume hiring, we don't just give teams tools - we deliver pre-vetted, ready-to-hire candidates on demand. Our AI conducts over 9,000 interviews a day for hundreds of customers, including Microsoft, Domino's, MGM Resorts, and Massage Envy.
We recently closed a $25M Series B, and we're using it to accelerate what's already working: expanding the platform, growing the team, and deepening our reach with the companies who rely on us. Headquartered in Bellevue, WA with a team that spans the globe, we're at the stage where the foundation is built, the momentum is real, and the ceiling is wherever we decide to put it.
We call ourselves Human Beans. We take ownership, move fast, and care about doing the right thing - for our customers, for candidates, and for each other. AI is core to what we build, and we're intentionally building a workplace where it's embedded in how we work too. We know the future is changing, and we're changing with it. If that's the kind of place where you do your best work, we'd love to meet you.
The Role
We're looking for a Customer Success Manager to help our SMB customers get value quickly from Humanly.
This role sits within our Customer Success team and owns a portfolio of SMB accounts. You'll be a trusted partner to customers-building relationships, helping them adopt the product, and making sure they see measurable outcomes.
This is a great fit for someone earlier in their Customer Success career, or someone transitioning from recruiting/TA/HR into Customer Success. Prior recruiting experience is helpful, but not required; we'll train you on the recruiting concepts you need to be successful.
You'll work closely with our Product, Support, Implementation, and Growth teams while serving as the primary advocate for your customers. As Humanly continues to scale, you'll have the opportunity to help shape our customer success processes, playbooks, and customer engagement best practices.
Why are we excited about this role?
Humanly is entering a new phase of growth, serving increasingly sophisticated recruiting organizations with complex hiring needs. Our customers expect more than software, they expect expertise, guidance, and partnership.
This role sits at the center of that mission.
The right person will help recruiting teams modernize how they hire, leverage AI responsibly, and achieve measurable recruiting outcomes. You'll directly influence customer retention, adoption, expansion, and product feedback while building trusted relationships with some of the most innovative talent acquisition teams in the market.
What You'll Do
Customer Relationship Management
  • Own a portfolio of SMB customer accounts and serve as their primary contact.
  • Build trusted relationships with recruiters, recruiting leaders, operations teams, and executive stakeholders.
  • Lead regular customer meetings, business reviews, and strategic planning discussions.
  • Advocate for customer needs internally across Product, Support, Engineering, and Revenue teams.
Adoption & Customer Outcomes
  • Drive adoption and utilization of Humanly's products across customer organizations.
  • Help customers establish success metrics and achieve measurable business outcomes.
  • Monitor customer health and proactively identify risks, opportunities, and engagement trends.
  • Deliver training, enablement, and change management support to ensure long-term customer success.
Strategic Consulting
  • Understand customer hiring workflows, recruiting challenges, and business objectives.
  • Analyze customer usage data and hiring performance metrics to identify optimization opportunities.
  • Prepare and deliver Quarterly Business Reviews (QBRs) and executive presentations.
  • Share recruiting best practices and industry insights that help customers improve hiring outcomes.
Retention & Growth
  • Own customer retention and renewal outcomes for your portfolio.
  • Identify cross-sell expansion opportunities and partner with our Growth team when appropriate.
  • Strengthen executive relationships that support long-term customer partnerships.
  • Gather and communicate customer feedback to influence product direction and roadmap discussions.
What You'll Bring
1-3 years of customer-facing experience (or equivalent)
  • Experience in a role where you supported customers or stakeholders and drove outcomes-Customer Success, Recruiting/Talent Acquisition, Staffing, Sales/Account Management, Implementation, Support, HR/People Ops, or a similar customer-facing function.
Interest in recruiting or HR technology (nice to have)
  • Familiarity with recruiting workflows, hiring processes, or candidate experience is great-but not required. If you're a former recruiter or TA practitioner looking to change careers, we'd love to hear from you.
Customer relationship skills
  • You can manage multiple priorities and customer conversations, communicate clearly with a range of stakeholders, and keep customers moving forward with clear next steps (we'll help you build deeper CS strategy over time).
Strong communication and presentation skills
  • You are comfortable leading executive conversations, facilitating business reviews, presenting data-driven insights, and influencing stakeholders..
Analytical mindset
  • You can interpret customer data, identify trends, and translate metrics into actionable recommendations for customers.
AI fluency in your own work
  • You're already leveraging AI tools to improve productivity, communication, research, analysis, and customer engagement-not just curious about AI, but actively using it.
Builder's mentality
  • You thrive in growing organizations and enjoy helping create processes, playbooks, and best practices. You see opportunities for improvement and take ownership of making things better.
Customer-first mindset
  • You genuinely enjoy helping customers succeed and balancing customer needs with business objectives.
Coachability and curiosity
  • You ask great questions, take feedback well, and enjoy learning new tools, products, and industry concepts.
Even Better
  • Experience working at an ATS, recruiting technology, HR technology, or staffing company.
  • Experience as a recruiter, recruiting manager, recruiting operations leader, or talent acquisition leader.
  • Experience managing SaaS renewals, customer health programs, or expansion opportunities.
  • Familiarity with CRM systems, customer success platforms, and business intelligence tools.
  • Experience supporting mid-market and enterprise customers.

Ideal Backgrounds: Recruiter/TA, Staffing, Customer Support, Implementation/Onboarding, Account Coordinator, Junior CSM, HR/People Ops, HR Tech Customer Success.
What We Offer
  • Collaborate with a diverse and passionate team dedicated to transforming the hiring landscape
  • Competitive compensation + equity
  • Company sponsored medical, dental, and vision plans for employees
  • Learning & development stipend
  • Wellness stipend
  • 401(k) program
  • 12 weeks fully paid parental leave
  • Flexible PTO
  • Recognition programs and prizes
  • Company retreats and team building events!

Apply