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Customer Success Operations Jobs in Michigan (NOW HIRING)

Entyre Care

Customer Success Specialist

Detroit, MI · On-site

We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day ... Your focus on operational excellence will contribute to creating an exceptional experience for ...

Entyre

Customer Success Specialist

Detroit, MI · On-site

We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day ... Your focus on operational excellence will contribute to creating an exceptional experience for ...

Entyre

Customer Success Specialist

Detroit, MI · On-site

We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day ... Your focus on operational excellence will contribute to creating an exceptional experience for ...

Genesys

Background in Customer Success operations, enablement, or strategic programs * Familiarity with CX ... CCaaS, or enterprise SaaS platforms * Experience aligning Customer Success with Professional ...

Entyre Care

Customer Success Specialist

Detroit, MI · On-site

$65K - $70K/yr

We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day ... Your focus on operational excellence will contribute to creating an exceptional experience for ...

Modelon

Customer Success Manager

Ann Arbor, MI · On-site

Establish strong operational processes, SLAs, and customer success metrics * Optimize resource allocation across support, consulting, and customer engagement What we're looking for Required * 7+ ...

SWIVEL

Customer Success Manager

Grand Rapids, MI

Drives operational excellence by creating scalable processes, playbooks, and workflows that will define the future of our Customer Success organization. * Supports the Implementations team for client ...

SWBC

Customer Success Manager

Grand Rapids, MI

Drives operational excellence by creating scalable processes, playbooks, and workflows that will define the future of our Customer Success organization. * Supports the Implementations team for client ...

Swbc

Customer Success Manager

Grand Rapids, MI

Drives operational excellence by creating scalable processes, playbooks, and workflows that will define the future of our Customer Success organization. * Supports the Implementations team for client ...

A2Mac1

Customer Success Manager

Detroit, MI · On-site

Experience in project management and ideally in customer success, customer service, or customer-facing operations * Familiarity with project management tools such as Asana, Jira, Confluence, Zendesk ...

A2MAC1

Customer Success Manager

Detroit, MI · On-site

Experience in project management and ideally in customer success, customer service, or customer-facing operations * Familiarity with project management tools such as Asana, Jira, Confluence, Zendesk ...

A2MAC1

Customer Success Manager

Detroit, MI

Experience in project management and ideally in customer success, customer service, or customer-facing operations * Familiarity with project management tools such as Asana, Jira, Confluence, Zendesk ...

A2MAC1

Customer Success Manager

Detroit, MI · On-site

Experience in project management and ideally in customer success, customer service, or customer-facing operations * Familiarity with project management tools such as Asana, Jira, Confluence, Zendesk ...

Dynatrace

Customer Success Manager

Detroit, MI · On-site

$76K - $95K/yr

Your role at Dynatrace The Customer Success Manager (CSM) is responsible for preserving and growing ... s processes and best practices. * Proven expertise working with the executive level in client ...

Adecco

Customer Success Specialist

Kalamazoo, MI

$22 - $24/hr

As a Customer Success Specialist, you will assist the Customer Experience Team Lead and Manager with customer inquiries, operations, and continuous relationships with pet parents through our ...

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All JobsCustomer Success Operations JobsCustomer Success Operations Jobs in Michigan

Customer Success Operations information

See Michigan salary details

$28.3K

$72.4K

$122K

How much do customer success operations jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer success operations in Michigan is $72,398.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,900.00 and $86,300.00 per year, depending on experience, location, and employer.

How does a customer success operations professional typically collaborate with customer success managers and other teams?

Customer Success Operations professionals play a key role in supporting Customer Success Managers (CSMs) by optimizing processes, managing data, and ensuring the right tools are in place. They regularly collaborate with CSMs to analyze customer health metrics, identify areas for improvement, and streamline workflows. Additionally, they work closely with Sales, Product, and IT teams to align on customer feedback, enhance onboarding processes, and implement technology solutions that improve the customer experience. This cross-functional collaboration helps drive customer retention and operational efficiency.

What is the difference between Customer Success Operations vs Customer Support Specialist?

AspectCustomer Success OperationsCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and strategyHandling customer inquiries, troubleshooting, and issue resolution
Required SkillsData analysis, process improvement, CRM toolsCommunication, problem-solving, technical troubleshooting
Work EnvironmentCross-functional teams, strategic planningCustomer service centers, support tickets
Common Industry UsageTech, SaaS, subscription servicesTech, retail, service industries

Customer Success Operations focuses on improving customer retention and success strategies through data and process optimization, while Customer Support Specialists handle direct customer issues and technical support. Both roles are essential but serve different functions within customer experience management.

What are the key skills and qualifications needed to thrive as a customer success operations professional, and why are they important?

To thrive as a Customer Success Operations professional, you need strong analytical skills, business acumen, and experience with customer success processes, often supported by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce, data analysis tools, and success platforms such as Gainsight is typically required. Outstanding communication, problem-solving abilities, and cross-functional collaboration skills help individuals excel in this role. These competencies are crucial for streamlining customer journeys, driving retention, and enabling customer success teams to deliver exceptional service.

What is customer success operations?

Customer Success Operations, often abbreviated as CS Ops, is a specialized role that supports customer success teams by optimizing processes, managing data, implementing technology, and developing strategies to improve customer outcomes. CS Ops professionals ensure that customer success managers have the tools, insights, and workflows needed to engage customers effectively and drive retention and growth. They often work on analytics, process design, and cross-functional projects to streamline the customer journey. By enabling efficiency and scalability, Customer Success Operations helps organizations deliver consistent and high-quality customer experiences.
What are the most commonly searched types of Customer Success Operations jobs in Michigan? The most popular types of Customer Success Operations jobs in Michigan are:
What are popular job titles related to Customer Success Operations jobs in Michigan? For Customer Success Operations jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations jobs in Michigan look for? The top searched job categories for Customer Success Operations jobs in Michigan are:
What cities in Michigan are hiring for Customer Success Operations jobs? Cities in Michigan with the most Customer Success Operations job openings:
Customer Success Operations jobs near you
Infographic showing various Customer Success Operations job openings in Michigan as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $72,398 per year, or $34.8 per hour.

Customer Success Specialist

Entyre Care

Detroit, MI • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Who we are:
At Entyre Care, we believe family caregivers are heroes - and they deserve a system that treats them like it. Our mission is simple and urgent: help families care for their loved ones at home with dignity, stability, and the financial support they deserve.
We are rebuilding the long-term care experience from the ground up. That means delivering insanely great support at speed, eliminating friction for families, and operating with a level of ownership, compassion, and excellence that sets a new standard in the industry.
As one of the fastest-growing AFC providers in the country, we combine world-class clinical care with operational rigor and modern technology. Families trust us because we show up - fast, prepared, and on a mission to solve real problems. Caregivers count on us to advocate fiercely on their behalf. And state partners rely on our integrity, compliance discipline, and relentless execution.
If you want to join a team that moves with urgency, serves with heart, and refuses to settle for anything less than transformational outcomes for families, Entyre Care is the place to build your legacy.
You can learn more about us here https://entyrecare.com/
Position Overview:
We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day administrative operations of our customer success processes. In this role, you will ensure that our customers receive seamless service by maintaining accurate records, streamlining workflows, and supporting internal teams with data and insights. Your focus on operational excellence will contribute to creating an exceptional experience for caregivers and their loved ones.
Why you'll love this work:
  • Meaningful Work: Leverage your expertise to support caregivers and ensure they have the resources and confidence to care for their loved ones at home.
  • Start-up Environment: Work in a growing startup where you can create an impact -and get compensated competitively for it.
  • Team Culture: Surround yourself with compassionate and ambitious peers who care deeply, demand excellence, and take initiative.
Key Responsibilities:
  • Customer Data Management: Maintain and update customer information in our CRM system, ensuring accuracy and reliability for internal teams.
  • Process Coordination: Organize and oversee customer onboarding, renewals, and follow-up schedules to ensure timely and efficient service delivery.
  • Reporting & Insights: Generate and analyze reports on customer engagement, satisfaction, and retention metrics to inform team strategies and decision-making.
  • Documentation & Resources: Create and maintain clear, organized documentation for customer success workflows, FAQs, and support resources.
  • Task Prioritization: Manage customer requests, escalations, and follow-ups, ensuring issues are routed to the appropriate team members and resolved promptly.
  • Administrative Support: Assist in coordinating team activities, including scheduling meetings, preparing agendas, and maintaining task tracking systems.
  • Process Improvement: Identify opportunities to improve customer success operations and propose efficient solutions to optimize workflows.
  • Cross-Functional Collaboration: Work closely with sales, support, and product teams to ensure seamless communication and alignment of administrative processes.
  • Role Model: Embody Entyre Care's mission, values, and culture, acting as a role model for the team.
Qualifications:
  • Experience in administrative support, customer success, sales, or operations roles.
  • Self-motivated and proactive in identifying and solving problems.
  • Strong organizational and multitasking skills with excellent attention to detail.
  • Excellent communication skills, both written and verbal.
  • Persistence in outreach with customers and building rapport.
  • A proactive approach to problem-solving and process improvement.
  • Familiarity with customer service principles and a strong commitment to supporting internal and external stakeholders.
  • Strong organizational skills with the ability to manage multiple tasks and priorities.
  • Familiarity with Medicaid/Medicare programs preferred but not required.
  • Bilingual - fluent in Spanish or Arabic in addition to English is preferred but not required.
What We Offer
  • 401(K), Health insurance, Life insurance, Dental insurance and Vision insurance.
  • Comprehensive PTO including 11 paid holidays, paid time off (PTO), and sick leave.
  • Employee Perks: Spending discounts via SmartSpend, financial coaching via SoFi, and pet insurance discounts for any furry friends!
How We Operate:
  • "Insanely Great" for Families - Delivered Now: Relentlessly solve caregiver needs with excellence and speed.
  • Speed is King - Ruthless Focus: Eliminate distractions and execute on critical objectives with urgency.
  • Raise the Bar: Demand A-player performance and continuous improvement from yourself and your team.
  • The Speed Algorithm: Question, delete, simplify, and accelerate every process. Remove bottlenecks and friction.
  • Act Like Owners - Bold Bets, Fast Action: Take initiative, make bold decisions, and move fast to drive results for families.

The Bottom Line:
This is a high-impact, operational leadership role at the heart of a mission-driven company. If you are energized by streamlining and continuously improving processes-and want to make a difference for millions of families-join us at Entyre Care.

Apply