ZipRecruiter

Log In

1

Customer Success Operations Manager Jobs in Raleigh, NC

Railinc

Manager, Customer Success

Cary, NC · On-site

The Manager maintains a deep understanding of customer needs, internal systems, and service ... Provide strategic oversight of Customer Success operations, including support delivery, process ...

Railinc

Manager, Customer Success

Cary, NC

The Manager maintains a deep understanding of customer needs, internal systems, and service ... Provide strategic oversight of Customer Success operations, including support delivery, process ...

Clever Devices

Customer Success Manager

Apex, NC

The Customer Success Manager will apply knowledge, experience, interpersonal skills, and ... They will work with the operations team to forecast vehicle & solution deployment, develop ...

Clever Devices Ltd.

Customer Success Manager

Apex, NC · On-site

$90K - $130K/yr

The Customer Success Manager will apply knowledge, experience, interpersonal skills and ... They will work with the operations team to forecast vehicle & solution deployment, develop ...

Global Relay

Customer Success Manager

Raleigh, NC

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a ... both operational and executive stakeholders * Own renewal strategy and drive gross revenue ...

MaintainX

Customer Success Manager

Raleigh, NC

$150/day

Customer Success Manager MaintainX is the world's leading AI-powered maintenance and asset ... Our mission is to deliver one platform for maintenance, repair & operations teams to keep the ...

Global Relay

Customer Success Manager

Raleigh, NC · On-site

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a ... both operational and executive stakeholders * Own renewal strategy and drive gross revenue ...

MaintainX

Customer Success Manager

Raleigh, NC

$150/day

Job Summary As a Customer Success Manager (CSM) at MaintainX, you'll be a strategic partner to our ... Our mission is to deliver one platform for maintenance, repair & operations teams to keep the ...

MaintainX

Customer Success Manager

Raleigh, NC · On-site

$150/day

Job Summary As a Customer Success Manager (CSM) at MaintainX, you'll be a strategic partner to our ... Our mission is to deliver one platform for maintenance, repair & operations teams to keep the ...

Global Relay

Customer Success Manager

Raleigh, NC

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a ... both operational and executive stakeholders * Own renewal strategy and drive gross revenue ...

Canals

Customer Success Manager

Raleigh, NC · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals ... or operational efficiency in complex business systems. Why Join Canals * Real-world impact: your ...

Global Relay

Customer Success Manager

Apex, NC · On-site

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a ... both operational and executive stakeholders * Own renewal strategy and drive gross revenue ...

Safety Plus, Inc.

Customer Success Manager

Raleigh, NC · Remote

$60K - $70K/yr

We're looking for an experienced Customer Success Manager to join in helping to build and scale our Customer Success function. In this role, you'll engage with Safety Plus customers at every level of ...

Tanium

Customer Success Manager

Durham, NC · On-site +1

The Customer Success Manager is critical to helping customers receive value from their investment in Tanium and to ensure Tanium maintains its enviable base of high value, loyal customers that rely ...

ServiceTrade

Customer Success Manager

Durham, NC

We're looking for a Customer Success Manager who's excited to make an impact. In this role, you ... With more than a decade of innovation and 1500 customers, ServiceTrade streamlines operations from ...

Datavant

Customer Success Manager

Raleigh, NC · Remote

This person will report directly to the Director of Customer Success. As a CSM, you will manage a portfolio of enterprise clients, build and maintain strong relationships, and ensure our clients are ...

Tanium

Customer Success Manager

Durham, NC · Hybrid

The Customer Success Manager is critical to helping customers receive value from their investment in Tanium and to ensure Tanium maintains its enviable base of high value, loyal customers that rely ...

Tanium

Customer Success Manager

Durham, NC · Hybrid

The Customer Success Manager is critical to helping customers receive value from their investment in Tanium and to ensure Tanium maintains its enviable base of high value, loyal customers that rely ...

next page

Showing results 1-20

People also search for

All JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Raleigh, NC

Customer Success Operations Manager information

See Raleigh, NC salary details

$43.3K

$120.2K

$131.7K

How much do customer success operations manager jobs pay per year?

As of Jun 1, 2026, the average yearly pay for customer success operations manager in Raleigh, NC is $120,218.00, according to ZipRecruiter salary data. Most workers in this role earn between $130,300.00 and $130,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Operations Manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

How does a Customer Success Operations Manager typically collaborate with Customer Success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.

What is a Customer Success Operations Manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Customer Success Operations Manager jobs in Raleigh, NC? For Customer Success Operations Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations Manager jobs in Raleigh, NC look for? The top searched job categories for Customer Success Operations Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Success Operations Manager jobs? Cities near Raleigh, NC with the most Customer Success Operations Manager job openings:
Customer Success Operations Manager jobs near you
Manager, Customer Success

Manager, Customer Success

Railinc

Cary, NC • On-site

Full-time

Posted 27 days ago

Job description

Location: Cary, NC (onsite presence is required)
The position combines leadership of a technical support team with ownership-level influence over support systems, including the development of AI capabilities, knowledge management, and operational reporting. The Manager maintains a deep understanding of customer needs, internal systems, and service performance, enabling continuous improvement and alignment with organizational objectives.
Job Accountability/Responsibilities:
Essential Functions - Overview:
  • Provide strategic oversight of Customer Success operations, including support delivery, process design, and continuous improvement initiatives.
  • Serve as a primary subject matter expert for Zendesk within the organization, supporting configuration, optimization, and expansion of platform capabilities.
  • Lead implementation and ongoing development of AI-driven support solutions across all Zendesk channels.
  • Establish and monitor key performance indicators (KPIs) to evaluate team performance, service quality, and operational efficiency.
  • Drive adoption and effective use of support tools and processes across the organization.

Essential Functions - People Management:
  • Lead and develop a team of Customer Success Specialists and Technical Business Analysts (up to 11 direct reports), ensuring strong performance, engagement, and growth.
  • Provide ongoing coaching, feedback, and career development support to team members.
  • Lead hiring efforts, including job description development, resume screening, and conducting phone and on-site interviews.
  • Coordinate onboarding and training programs to ensure team readiness and consistency in support delivery.
  • Reinforce organizational priorities and customer-centric principles across the team.

Essential Functions - Service and Support:
  • Oversee daily support operations to ensure timely, accurate, and professional resolution of customer inquiries.
  • Review and analyze support cases to identify trends, escalation risks, and opportunities for process improvement.
  • Own Incident Management scheduling and coordination, including administration of PagerDuty and support for critical case response.
  • Provide 24/7 escalation support for high-impact customer issues and service disruptions.
  • Design and implement process improvements to increase efficiency, reduce resolution time, and enhance customer experience.
  • Maintain and evolve support documentation, training materials, and operational procedures to reflect best practices.
  • Support pre-release and post-launch activities, including testing coordination and team readiness.

Essential Functions - Account Management:
  • Act as a voice of the customer by translating support insights and feedback into actionable improvements across the organization.
  • Support relationships with key stakeholders by ensuring consistent, high-quality service delivery.
  • Communicate customer trends, risks, and opportunities to internal teams, including Product and Leadership.
  • Assist with alignment on service expectations and delivery for key accounts as needed.

Key Measures:
  • Customer Satisfaction (CSAT) and survey performance.
  • Service Level Agreement (SLA) compliance.
  • Reduction in average time to resolution and escalation rates.
  • Adoption and effective utilization of Zendesk across the organization.
  • Performance and impact of AI-driven support (e.g., automated resolution rate).
  • Operational efficiency improvements, including cost to serve.
  • Team performance, hiring success, and employee development outcomes.

Non-Essential Functions:
  • Serve as a flexible resource within Customer Success, supporting additional initiatives as needed.
  • Provide guidance to interns or contract resources when applicable.
  • Support advanced configuration and optimization within Zendesk, including workflows, automations, and reporting.
  • Lead development and maintenance of the external Help Center, including knowledge base content creation and structure.
  • Contribute to cross-functional initiatives, including pre-implementation processes and internal planning discussions.
  • Assist with business continuity, disaster recovery planning, and coordination of related activities.
  • Additional duties as required.

Knowledge, Skills, abilities/minimum requirements/competencies:
  • Strong management skills and successful at developing staff.
  • Must work effectively within the department and across departments.
  • Ability to communicate at all levels of an organization.
  • Manage critical product and/or customer situations to successful conclusion.
  • Ability to handle multiple activities in a deadline-oriented environment, manage priorities, and always remain professional.
  • Demonstrated experience delivering excellent customer service to external customers.
  • Strong technical foundation including knowledge and understanding of leveraging technology for business needs, an understanding of software application concepts and architecture.

Education, experience, certification/training:
  • Bachelor's degree required (in business administration, transportation/logistics, or IT a plus).
  • 5 years' work experience in a related support environment.
  • 3+ years' experience leading teams; proven ability to lead effectively or equivalent experience.
  • Experience hiring/interviewing job candidates.

Values:
  • Results: We deliver on our promises to create value for the freight rail industry through talented people, good ideas, business leadership and great technology.
  • Collaboration: We collaborate with our teams and our customers to get the job done, respecting individual ideas and contributions, and moving forward in pursuit of shared goals.
  • Service: We serve the changing needs of our customers and our industry to enhance the value they bring to our community, the environment, and our economy.

Physical Requirements:
  • Sedentary work: Assignment involves sitting at workstation (desk) most of the time (up to 8 hours) with only occasional walking and/or standing.
  • Keyboarding: Primarily using fingers for typing.
  • Talking: Expressing or communicating verbally through use of spoken words (accurately conveying detailed or important spoken instructions to others).
  • Hearing: Ability to receive detailed information through oral communication and to make discriminations in sound.
  • Visual: Through close visual acuity, required to perform activities such as: preparing and analyzing data and figures; transcribing; viewing computer terminal; extensive reading (with or without correction).
  • Environment: Because the requirements of this position require frequent, often informal collaboration with other Railinc colleagues and external stakeholders, and to maximize the development of the skills and responsibilities essential for this position, Railinc expects that the work required of this role be performed predominantly in the office consistent with Railinc's in-the-office work policies, as communicated by Human Resources and/or Senior Management. Any individual variations on in-the-office work policies will be reviewed by Human Resources on a case-by-case basis. As work is performed predominantly within an office setting, there is no substantial exposure to adverse environmental conditions (i.e., extreme heat, cold, noise, etc.).

Disclaimer:
The preceding job description has been designed to indicate the general nature and level of work to be performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The company reserves the right to change, modify and/or delete aspects of this position as needed at any time.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply