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Customer Success Operations Manager Jobs in Chicago, IL

Koch Industries

Customer Success Manager

Lisle, IL · On-site

$120K - $150K/yr

The Customer Success Manager operates across functions and partners closely with Sales, Program Management, Customer Service, Engineering, and Plant Operations to ensure reliable delivery and ...

Melio

Customer Success Manager

Chicago, IL · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success ...

LinkedIn

Customer Success Manager

Chicago, IL · On-site

$78K/yr

... upon operational priorities, leading to full business value. * Utilize client usage and industry ... Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project ...

Wolters Kluwer

Customer Success Manager

Riverwoods, IL · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Riverwoods, IL · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Reveal

Customer Success Manager

Chicago, IL

Customer Success Manager Reports To: Director of Customer Success Location: Chicago Job Overview The Customer Success Manager is responsible for helping customers obtain the most value from Reveal ...

Wolters Kluwer

Customer Success Manager

Chicago, IL · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Chicago, IL · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Reveal

Customer Success Manager

Chicago, IL · On-site

$87K - $103K/yr

Customer Success Manager Reports To: Director of Customer Success Location: Chicago Job Overview The Customer Success Manager is responsible for helping customers obtain the most value from Reveal ...

Reveal

Customer Success Manager

Chicago, IL · On-site

$87K - $103K/yr

Customer Success Manager Reports To: Director of Customer Success Location: Chicago Job Overview The Customer Success Manager is responsible for helping customers obtain the most value from Reveal ...

viaPhoton

Customer Success Manager

Naperville, IL

$70K - $85K/yr

About the Role You'll be the connective tissue between our customers and our operations. Managing ... Customer Success Manager JD What's in it for you? * Robust health, dental, and vision coverage that ...

Wolters Kluwer

Customer Success Manager

Riverwoods, IL · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Chicago, IL · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

viaPhoton

Customer Success Manager

Chicago, IL

$70K - $85K/yr

About the Role You'll be the connective tissue between our customers and our operations. Managing ... Customer Success Manager JD What's in it for you? * Robust health, dental, and vision coverage that ...

SPINS

Customer Success Manager

Chicago, IL · On-site +1

$80K - $90K/yr

Customer Success Manager The Customer Success Manager will manage relationships and accounts with ... operational disruption. * Develop strategies to expand engagement, enable adoption and mitigate ...

SPINS

Customer Success Manager

Chicago, IL · On-site +1

$75K - $80K/yr

Customer Success Manager Summary The Customer Success Manager will be assigned a book of business according to the strategic needs of the segment. This high-impact role will handle multiple clients ...

Cargomatic

Customer Success Manager

Chicago, IL · On-site

$80K - $125K/yr

Customer Success Manager - Drayage & Supply Chain | Cargomatic Employment Type: Full-Time | On-Site ... You work with Operations on scheduling and execution, with Analytics on the reporting that tells ...

FourKites, Inc.

Customer Success Manager

Chicago, IL · On-site

$100 - $125/hr

Our innovative Customer Success Managers are integral to our Operations team. With their creative problem-solving skills, they have created "raving fans" of FourKites with all of our customers. From ...

Reveal Brainspace

Customer Success Manager

Chicago, IL · On-site

$87K - $103K/yr

Customer Success Manager Reports To: Directorof CustomerSuccess Location:Chicago Job Overview The Customer Success Manager is responsible for helping customers obtain the most value from Reveal ...

SPINS

Customer Success Manager

Chicago, IL · On-site +1

Customer Success Manager The Customer Success Manager will manage relationships and accounts with ... operational disruption. * Develop strategies to expand engagement, enable adoption and mitigate ...

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Showing results 21-40

All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Chicago, IL

Customer Success Operations Manager information

See Chicago, IL salary details

$45.8K

$127.4K

$139.6K

How much do customer success operations manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer success operations manager in Chicago, IL is $127,406.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,000.00 and $138,000.00 per year, depending on experience, location, and employer.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What are the most commonly searched types of Customer Success Operations jobs in Chicago, IL?

The most popular types of Customer Success Operations jobs in Chicago, IL are:

What are popular job titles related to Customer Success Operations Manager jobs in Chicago, IL?

For Customer Success Operations Manager jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Manager jobs in Chicago, IL look for?

The top searched job categories for Customer Success Operations Manager jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Customer Success Operations Manager jobs?

Cities near Chicago, IL with the most Customer Success Operations Manager job openings:

Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 76% Full Time, 21% Part Time, 2% Contract, and 1% Nights. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $127,406 per year, or $61.3 per hour.

Customer Success Manager

Koch Industries

Lisle, IL • On-site

$120K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Key responsibilities

  • Serve as a trusted point of contact for strategic customers.

  • Coordinate responses and actions across sales, engineering, supply chain, manufacturing, and customer service to support customer needs.

  • Monitor indicators that commitments may be at risk and surface risks early to coordinate mitigation plans.

Koch Industries rating

8.0

Company rating: 8.0 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

138th of 545 rated manufacturers

Job description

Your Job
Molex is seeking a Customer Success Manager to serve as the primary integrator between the customer and the internal Molex organization, ensuring that customer demand is translated into coordinated execution across engineering, supply chain, manufacturing, and commercial teams.
This role is responsible for protecting customer trust by anticipating risks, aligning internal teams, and ensuring commitments are met. The Customer Success Manager deeply understands both the customer's organization and Molex's internal operating systems, enabling them to proactively navigate challenges, surface risks early, and coordinate solutions before issues impact the customer experience.
The Customer Success Manager operates across functions and partners closely with Sales, Program Management, Customer Service, Engineering, and Plant Operations to ensure reliable delivery and transparent communication as Molex scales.
Location : This is an onsite role based at our headquarters in Lisle, IL.
Our Team
Molex is a leading global supplier of innovative electronic solutions that create value for our customers and society. We are committed to improving people's lives and making the world a better place.
What You Will Do
  • Serve as a trusted point of contact for strategic customers.
  • Develop deep understanding of the customer's organization, priorities, and decision processes.
  • Ensure alignment between customer expectations and Molex capabilities.
  • Navigate internal Molex systems to coordinate responses and actions across sales, engineering, supply chain, manufacturing, and customer service
  • Ensure information flows effectively across teams supporting the customer.
  • Monitor indicators that commitments may be at risk, including delivery timelines, quality issues, data accuracy, inventory availability, and response time expectations
  • Anticipate forecast needs and partner with Product Line Management to ensure customer satisfaction
  • Surface risks early and coordinate mitigation plans.
  • Ensure customer commitments are translated into clear internal actions.
  • Coordinate responses to customer requests and technical inquiries.
  • Track follow-through across internal teams.
  • Escalate issues proactively when risks emerge.
  • Ensure the right leaders and teams are engaged before issues impact the customer.
  • Maintain transparency and clear communication throughout issue resolution.
  • Ensure customers receive consistent, high-quality engagement and support.
  • Anticipate issues that could affect customer trust, including missed ship dates, quote misalignment, quality concerns, and communication gaps

Who You Are (Basic Qualifications)
  • Bachelor's degree in Business, Engineering, Communications, or a related field
  • 5+ years of experience in a customer success, technical account management, program management, or related role
  • Experience supporting complex customer accounts or programs
  • Experience in a customer-facing role
  • Experience working with cross-functional technical or operations teams
  • Experience in a manufacturing, engineering, new product development, or supply chain environment
  • Experience operating in an ambiguous, dynamic, and frequently changing work environment
  • Strong analytical and problem-solving capabilities

What Will Put You Ahead
  • Familiarity with ERP/PLM systems (SAP, Teamcenter, etc.)
  • Experience with VMI
  • Experience leveraging AI for efficiency and productivity
  • Experience supporting global customers
  • Experience working with Tier-1 hyperscale customers

For this role, we anticipate paying $120,000 - $150,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .
Who We Are
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here , aquí , or tu ).
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