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Customer Success Operations Manager Jobs in Quincy, IL

HOMEBANK

Branch Operations Manager

Palmyra, MO · On-site

$60 - $80/hr

Participate in daily CSR duties and responsibilities * Has 3 years of experience in the CSR role, or completed in‑house training for this role * Supervise and oversee branch CSR staff * Oversee ...

HOMEBANK

Branch Operations Manager

Palmyra, MO · On-site

Participate in daily CSR duties and responsibilities * Has 3 years of experience in the CSR role, or completed in-house training for this role * Supervise and oversee branch CSR staff * Oversee ...

HOMEBANK

Branch Operations Manager

Palmyra, MO · On-site

Participate in daily CSR duties and responsibilities * Has 3 years of experience in the CSR role, or completed in-house training for this role * Supervise and oversee branch CSR staff * Oversee ...

Republic Services

Operations Clerk

Quincy, IL · On-site

$15 - $20.30/hr

Reports any safety or customer service related issues to supervisor or manager immediately. * Maintains and processes operations information, such as vehicle maintenance, accounting and route sheets.

Republic Services

Operations Clerk

Quincy, IL · On-site

$15 - $20.30/hr

Reports any safety or customer service related issues to supervisor or manager immediately. * Maintains and processes operations information, such as vehicle maintenance, accounting and route sheets.

Walmart

Pharmacy Operations Team Lead

Hannibal, MO · On-site

$22 - $35/hr

Mid-Shift, Closing Location Walmart Supercenter #609 3650 STARDUST DR, HANNIBAL, MO, 63401, US Job Overview Pharmacy associates focus on the needs of our customers as they entrust us with their ...

Republic Services

Operations Clerk

Quincy, IL

$15 - $20.30/hr

Reports any safety or customer service related issues to supervisor or manager immediately. * Maintains and processes operations information, such as vehicle maintenance, accounting and route sheets.

Walgreens

Emerging Store Manager

Quincy, IL · On-site

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Walgreens

Emerging Store Manager

Quincy, IL · On-site

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

T-Mobile

Retail Associate Manager

Quincy, IL · On-site

$57K - $100K/yr

Success is measured by team achievement of sales targets, customer satisfaction, and operational ... Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining ...

T-Mobile USA, Inc.

Retail Associate Manager

Quincy, IL

$57K - $100K/yr

Success is measured by team achievement of sales targets, customer satisfaction, and operational ... Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining ...

T-Mobile

Retail Associate Manager

Quincy, IL · On-site

$57K - $100K/yr

Success is measured by team achievement of sales targets, customer satisfaction, and operational ... Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining ...

T-Mobile USA, Inc.

Retail Associate Manager

Quincy, IL

$57K - $100K/yr

Success is measured by team achievement of sales targets, customer satisfaction, and operational ... Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining ...

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All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Quincy, IL

Customer Success Operations Manager information

See Quincy, IL salary details

$44.4K

$123.5K

$135.3K

How much do customer success operations manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer success operations manager in Quincy, IL is $123,501.00, according to ZipRecruiter salary data. Most workers in this role earn between $133,800.00 and $133,800.00 per year, depending on experience, location, and employer.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What job categories do people searching Customer Success Operations Manager jobs in Quincy, IL look for?

The top searched job categories for Customer Success Operations Manager jobs in Quincy, IL are:

What cities near Quincy, IL are hiring for Customer Success Operations Manager jobs?

Cities near Quincy, IL with the most Customer Success Operations Manager job openings:

Customer Success Operations Manager jobs near you

Branch Operations Manager

HOMEBANK

Palmyra, MO • On-site

$60 - $80/hr

Other

PTO

Re-posted 29 days ago

Job description

Job Details
  • Level: Management
  • Job Location: HB PAL - PALMYRA, MO 63461
  • Position Type: Full Time
  • Education Level: Bachelors
  • Job Shift: Day
  • Job Category: Banking
Duties & Responsibilities – Branch Operations
  • Participate in daily CSR duties and responsibilities
  • Has 3 years of experience in the CSR role, or completed in‑house training for this role
  • Supervise and oversee branch CSR staff
  • Oversee branch cash vaults and overall balancing
  • Coordinate and participate in interviews for Branch CSR staff
  • Assist in training of new hires and ensure completion of the training program in a timely manner
  • Establish performance objectives and conduct reviews for assigned staff
  • Ensure employee development by coaching and counseling as needed
  • Oversee branch CSR scheduling
  • Communicate any problems, differences or potential losses to SVP of Operations
  • Lead by example to promote an in‑branch sales environment, ie: cross‑selling products and services to current customers
  • Partner with CBP, lender, or business banker in the market to explore external growth opportunities
  • Communication with CBP in the market to ensure branch coverage for all areas, including lending, business banking, and operations
  • Communicate with CBP and building maintenance crew about any building issues or routine upkeep
  • Exude professionalism inside and outside the bank, during and after bank hours
  • Involvement in strategic growth plans for their branch and market
  • Keep informed of new programs, services, and accounts offered by bank
  • Active community involvement in the market
  • All duties and responsibilities as the -In Branch Business Banker
Duties & Responsibilities – In‑Lobby Business Banking Representative
  • Ability to understand and provide basic demonstrations for business banking products, including but not limited to Checking & Money Market Accounts, Remote Deposit Capture, & Business Credit Cards
  • Ability to learn basic working knowledge of ancillary products offered: Cash Management – ACH Origination, Cash Management – Positive Pay, Cash Management – Wire Transfer Requests, Remote Deposit Capture, Merchant Processing, Business Credit Cards, Payroll Cards, Sweeps, Business Bill Pay
  • Assume responsibility and work with Business Banker in market to take on oversight of discovery bar(s) in the market
  • Ability to learn and understand different document requirements for different business entities
  • Ability to assist Business customers with new accounts, maintenance of existing accounts or closing accounts and submit information to Business Banking Processing for completion
  • Centralized Processing Model:
    • Collect CIP worksheets and Entity documents by using and completing the Due Diligence forms for each entity type
    • Submit information to bbprocessing@myhomebank.bank or by using CRM Case Management
    • Processing will prepare documents (Resolution, Signature Card, Reg GG, Beneficial Owner) for review
    • AVP of Business & Digital, AVP of Business Sales, VP of Business Banking, CBP of Northeast MO or CFO will review entity documents
    • Processing will print to location needed for customer signature
  • Communicate to customer and other Business Banking staff in the market when documents are ready and at signing remember to introduce Business Banking Associate, Officer or Treasury Management Officer in market
  • If the customer doesn’t come in to sign the day the paperwork is prepped, make sure documents are stored in the Business Banking pending location in your market
  • Assume responsibility of in lobby Business Banking sales when Business Banking Associate, Officer or Treasury Management Officer is not available
  • Assist Business Banking Associate, Officer or Treasury Management Officer with market specific research
  • Ability to have open lines of communication with Business Banker, Business Banking Processors & Lenders
  • Answer inquiries from banking departments and customers to provide necessary information and customer service in a clear and timely manner
  • Reset passwords for Internet Banking customers
  • Assist with continual training & education for operations staff for business banking products
  • PTO Requests will be communicated to both direct and indirect supervisors
  • Willingness to assist customers with a ‘Can Do’ attitude
  • Communicate any problems, differences or potential losses to supervisor
  • Perform other related duties required or assigned
Qualifications
  • Bachelor Degree in Business, Accounting, or Finance or equivalent experience required
  • 5 years banking experience with 3 years of supervision experience with proven ability to lead and direct employees
  • Strong communications (written and verbal), customer skills, & interpersonal skills
  • Maintain a working knowledge of banking laws and regulations and internal policies and procedures related to the job
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