Calumet City, IL · On-site
$50K/yr
The Customer Success Manager is responsible for increasing customer retention, strengthening ... This position serves as the primary link between customers, branch operations, service, parts, and ...
Calumet City, IL · On-site
$50K/yr
The Customer Success Manager is responsible for increasing customer retention, strengthening ... This position serves as the primary link between customers, branch operations, service, parts, and ...
Calumet City, IL · On-site
$50K/yr
The Customer Success Manager is responsible for increasing customer retention, strengthening ... This position serves as the primary link between customers, branch operations, service, parts, and ...
Calumet City, IL · On-site
$50K/yr
The Customer Success Manager is responsible for increasing customer retention, strengthening ... This position serves as the primary link between customers, branch operations, service, parts, and ...
Calumet City, IL · On-site
$50K/yr
The Customer Success Manager is responsible for increasing customer retention, strengthening ... This position serves as the primary link between customers, branch operations, service, parts, and ...
Calumet City, IL · On-site
$50K/yr
The Customer Success Manager is responsible for increasing customer retention, strengthening ... This position serves as the primary link between customers, branch operations, service, parts, and ...
Calumet City, IL · On-site
$50K/yr
The Customer Success Manager is responsible for increasing customer retention, strengthening ... This position serves as the primary link between customers, branch operations, service, parts, and ...
Calumet City, IL · On-site
$50K/yr
The Customer Success Manager is responsible for increasing customer retention, strengthening ... This position serves as the primary link between customers, branch operations, service, parts, and ...
Calumet City, IL · On-site
$50K/yr
The Customer Success Manager is responsible for increasing customer retention, strengthening ... This position serves as the primary link between customers, branch operations, service, parts, and ...
Calumet City, IL · On-site
$50K/yr
The Customer Success Manager is responsible for increasing customer retention, strengthening ... This position serves as the primary link between customers, branch operations, service, parts, and ...
We are hiring a Customer Success - Team Manager. To support Canonical's growth, we are expanding ... We consider our Customer Success operations an exceptional tool to sustain revenue retention and ...
Quick apply
We are hiring a Customer Success - Team Manager. To support Canonical's growth, we are expanding ... We consider our Customer Success operations an exceptional tool to sustain revenue retention and ...
Chicago, IL · On-site
$70 - $90/hr
The Purpose The Customer Success Manager (CSM) is responsible for ensuring the smooth operational ... Acting as the strategic operational partner to Account Management, this role manages day‑to‑day ...
Chicago, IL · On-site
$70 - $90/hr
The Purpose The Customer Success Manager (CSM) is responsible for ensuring the smooth operational ... Acting as the strategic operational partner to Account Management, this role manages day‑to‑day ...
Chicago, IL · On-site
The Customer Success Manager (CSM) is responsible for ensuring the smooth operational performance ... Acting as the strategic operational partner to Account Management, this role manages day-to-day ...
Chicago, IL · On-site
The Customer Success Manager (CSM) is responsible for ensuring the smooth operational performance ... Acting as the strategic operational partner to Account Management, this role manages day-to-day ...
Chicago, IL · On-site
The Customer Success Manager (CSM) is responsible for ensuring the smooth operational performance ... Acting as the strategic operational partner to Account Management, this role manages day-to-day ...
Chicago, IL · On-site
The Customer Success Manager (CSM) is responsible for ensuring the smooth operational performance ... Acting as the strategic operational partner to Account Management, this role manages day-to-day ...
Chicago, IL · On-site
$146 - $235/hr
What you'll do The GTM CS Strategy & Operations Manager proactively plans and delivers critical ... Present insights on key customer success metrics to other stakeholders with a view to assisting ...
Chicago, IL · On-site
$146 - $235/hr
What you'll do The GTM CS Strategy & Operations Manager proactively plans and delivers critical ... Present insights on key customer success metrics to other stakeholders with a view to assisting ...
What you'll do The GTM CS Strategy & Operations Manager proactively plans and delivers critical ... Present insights on key customer success metrics to other stakeholders with a view to assisting ...
What you'll do The GTM CS Strategy & Operations Manager proactively plans and delivers critical ... Present insights on key customer success metrics to other stakeholders with a view to assisting ...
Chicago, IL · On-site
Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales, Marketing, Product, Operations, and Customer Delivery, the Customer Success Manager serves as a ...
Chicago, IL · On-site
Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales, Marketing, Product, Operations, and Customer Delivery, the Customer Success Manager serves as a ...
Chicago, IL · On-site
About this role As Manager, Customer Success for Okta's Scale CS Team, you will lead a team earlier ... Close relationship with CS Operation and Digital Success, to grow the long-term success of the ...
Chicago, IL · On-site
About this role As Manager, Customer Success for Okta's Scale CS Team, you will lead a team earlier ... Close relationship with CS Operation and Digital Success, to grow the long-term success of the ...
Chicago, IL · On-site
About this role As Manager, Customer Success for Okta's Scale CS Team, you will lead a team earlier ... Close relationship with CS Operation and Digital Success, to grow the long-term success of the ...
Chicago, IL · On-site
About this role As Manager, Customer Success for Okta's Scale CS Team, you will lead a team earlier ... Close relationship with CS Operation and Digital Success, to grow the long-term success of the ...
Chicago, IL · On-site +1
The Customer Success Manager will act as the primary advocate for customers, guiding them along ... Drive adoption of AI and best practices to enhance customer engagement, improve operational ...
New
Quick apply
Chicago, IL · On-site +1
The Customer Success Manager will act as the primary advocate for customers, guiding them along ... Drive adoption of AI and best practices to enhance customer engagement, improve operational ...
New
Chicago, IL · On-site
$90 - $140/hr
We are now scaling to $1M+ ARR and looking for a founding team to join us on the adventure The Role We are looking for a Founding Customer Success Manager to join our team as one of our first key ...
Chicago, IL · On-site
$90 - $140/hr
We are now scaling to $1M+ ARR and looking for a founding team to join us on the adventure The Role We are looking for a Founding Customer Success Manager to join our team as one of our first key ...
Chicago, IL · Remote
$3.5K - $7.0K/mo
Customer Success Manager (CSM) - Remote Location: Remote -- US, UK or Canada (native-level American ... Collaborate with internal teams (marketing, fulfillment, operations) to meet client goals. * Track ...
Quick apply
Chicago, IL · Remote
$3.5K - $7.0K/mo
Customer Success Manager (CSM) - Remote Location: Remote -- US, UK or Canada (native-level American ... Collaborate with internal teams (marketing, fulfillment, operations) to meet client goals. * Track ...
Chicago, IL · Remote
$3.5K - $7.0K/mo
Customer Success Manager (CSM) - Remote Location: Remote - US, UK or Canada (native-level American ... Collaborate with internal teams (marketing, fulfillment, operations) to meet client goals. * Track ...
Chicago, IL · Remote
$3.5K - $7.0K/mo
Customer Success Manager (CSM) - Remote Location: Remote - US, UK or Canada (native-level American ... Collaborate with internal teams (marketing, fulfillment, operations) to meet client goals. * Track ...
Chicago, IL · On-site +1
$3.5K - $7.0K/mo
Customer Success Manager (CSM) - Remote Location: Remote - US, UK or Canada (native-level American ... Collaborate with internal teams (marketing, fulfillment, operations) to meet client goals. * Track ...
Chicago, IL · On-site +1
$3.5K - $7.0K/mo
Customer Success Manager (CSM) - Remote Location: Remote - US, UK or Canada (native-level American ... Collaborate with internal teams (marketing, fulfillment, operations) to meet client goals. * Track ...
Lisle, IL · On-site
$120K - $150K/yr
The Customer Success Manager operates across functions and partners closely with Sales, Program Management, Customer Service, Engineering, and Plant Operations to ensure reliable delivery and ...
Lisle, IL · On-site
$120K - $150K/yr
The Customer Success Manager operates across functions and partners closely with Sales, Program Management, Customer Service, Engineering, and Plant Operations to ensure reliable delivery and ...
$44K - $52.2K
3% of jobs
$52.2K - $60.4K
0% of jobs
$60.4K - $68.5K
3% of jobs
$68.5K - $76.7K
2% of jobs
$76.7K - $84.9K
2% of jobs
$84.9K - $93.1K
3% of jobs
$93.1K - $101.3K
1% of jobs
$101.3K - $109.4K
1% of jobs
$109.4K - $117.6K
0% of jobs
$117.6K - $125.8K
1% of jobs
$126.6K is the 25th percentile. Wages below this are outliers.
$125.8K - $134K
83% of jobs
$44K
$122.3K
$134K
| Aspect | Customer Success Operations Manager | Customer Success Specialist |
|---|---|---|
| Credentials | Typically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpful | Often entry-level; customer success or communication certifications beneficial |
| Work Environment | Focuses on process optimization, data analysis, and cross-department collaboration | Engages directly with customers, providing support and onboarding |
| Employer & Industry Usage | Used in SaaS, tech, and service industries to streamline customer success functions | Common across various industries for customer support roles |
The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.
For Customer Success Operations Manager jobs in Bolingbrook, IL, the most frequently searched job titles are:
The top searched job categories for Customer Success Operations Manager jobs in Bolingbrook, IL are:
Cities near Bolingbrook, IL with the most Customer Success Operations Manager job openings:
$50K/yr
Full-time
Posted 9 days ago
Our Material Handling Group is currently looking for a full-time Customer Success Manager for our Calumet City, IL branch. The expected annual salary for this position is $50,000 plus commissions.
The Customer Success Manager is responsible for increasing customer retention, strengthening customer relationships, driving service and parts revenue growth, identifying business opportunities, and improving the overall customer experience within the assigned territory. This position serves as the primary link between customers, branch operations, service, parts, and the Territorial Sales Representative.
Customer Success & Retention
Serve as the primary customer advocate. Maintain regular communication with customers. Build relationships with stakeholders and decision-makers. Conduct customer business reviews. Identify risks to customer satisfaction and retention. Support onboarding of new customers and promote long-term customer loyalty.
Customer Service & Account Management
Obtain customer purchase orders for service and parts work. Open new customer accounts. Maintain accurate customer records and contact information. Address customer concerns professionally. Communicate pricing updates and coordinate customer requests with branch personnel.
Service Business Development
Identify opportunities to grow service and parts business within existing and prospective accounts. Research businesses that may benefit from Alta offerings. Re-engage inactive customers. Identify opportunities for service agreements, PM programs, repairs, inspections, operator training, rentals, parts sales, fleet optimization and safety programs. Support branch growth through proactive customer engagement and territory development.
Quote Follow-Up & Revenue Generation
Follow up on outstanding quotations. Obtain customer feedback on repairs and maintenance recommendations. Convert quotations into purchase orders and scheduled work where possible. Assist in driving service agreement and PM program renewals.
Customer Intelligence & Market Development
Identify key customer relationships and decision-makers. Maintain customer intelligence. Track customer organizational changes and market opportunities. Provide customer insights and qualified opportunities to the Territorial Sales Representative.
Cross-Functional Coordination
Act as liaison between customers and branch operations. Coordinate with Service, Parts, and Branch Management. Escalate concerns appropriately and ensure resolution. Communicate customer needs, opportunities, and concerns to leadership.
Performance Monitoring & Analytics
Monitor service activity, PM compliance, and customer engagement. Maintain CRM records. Track retention and growth metrics. Provide actionable customer insights.
Qualifications
Strong communication, organizational, and relationship-building skills. Self-motivated and customer focused. Experience in customer success, operations, service, account management, business development, or industrial equipment industries preferred.
Success Measures
Customer retention, customer satisfaction, customer engagement, business reviews completed, new opportunities identified, inactive accounts reactivated, service and parts revenue growth, quote-to-purchase-order conversion, PM program growth, service agreement renewals, and quality of customer intelligence.
Position Purpose
Protect and expand existing customer relationships, increase customer retention, improve service and parts revenue, support branch growth initiatives, and ensure customers receive exceptional value and service.
