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Customer Success Operations Manager Jobs in Tennessee

Revance

Customer Success Specialist

Nashville, TN · On-site +1

$26.50/hr

As a Customer Success Specialist you will be responsible for the success of our customers. This ... Act as a liaison by managing both incoming and outgoing calls, emails or live chat support.

Revance

Customer Success Specialist

Nashville, TN · On-site +1

$26.50/hr

As a Customer Success Specialist you will be responsible for the success of our customers. This ... Act as a liaison by managing both incoming and outgoing calls, emails or live chat support.

DHL

Operations Manager (Operations Manager II)

Memphis, TN · On-site

$72K - $85K/yr

... overall success of DHL Supply Chain. This position offers a unique opportunity to make a ... Engage in a strong partnership with customers, proactively taking measures to address any concerns ...

DHL

Operations Manager (Operations Manager II)

Memphis, TN · On-site

$72K - $85K/yr

... overall success of DHL Supply Chain. This position offers a unique opportunity to make a ... Engage in a strong partnership with customers, proactively taking measures to address any concerns ...

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All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Tennessee

Customer Success Operations Manager information

See Tennessee salary details

$40.4K

$112.3K

$123K

How much do customer success operations manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer success operations manager in Tennessee is $112,252.00, according to ZipRecruiter salary data. Most workers in this role earn between $121,600.00 and $121,600.00 per year, depending on experience, location, and employer.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What are the most commonly searched types of Customer Success Operations jobs in Tennessee?

The most popular types of Customer Success Operations jobs in Tennessee are:

What are popular job titles related to Customer Success Operations Manager jobs in Tennessee?

For Customer Success Operations Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Manager jobs in Tennessee look for?

The top searched job categories for Customer Success Operations Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Customer Success Operations Manager jobs?

Cities in Tennessee with the most Customer Success Operations Manager job openings:

Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Tennessee as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $112,252 per year, or $54 per hour.

Representative, Customer Success

Pilot Company

Knoxville, TN • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 24 days ago

Key responsibilities

  • Provide exemplary service to wholesale and DEF customers by developing and maintaining relationships, solving issues, and handling inquiries.

  • Collaborate with sales team members to identify customer needs, pain points, and business opportunities.

  • Manage and own the onboarding of customers within CRM, including creating and maintaining account, pricing, and contractual details.

Pilot Company rating

6.2

Company rating: 6.2 out of 10

Based on 538 frontline employees who took The Breakroom Quiz

322nd of 740 rated retailers

Job description

Company Description
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
Job Description
The purpose of this position is to manage the day-to-day relationships with our wholesale customers and to deliver a frictionless customer experience that enables our marketers to be commercially focused.
  1. Provide exemplary service to wholesale and DEF customers by developing and maintaining relationships over the phone, solving issues as they arise and handling customer inquiries
  2. Collaborate with the sales team members you support to identify customer needs, pain points, and business opportunities
  3. Manage and own the onboarding of customers within CRM. This includes but is not limited to the creation of and continual upkeep of account, pricing, and contractual level detail.
  4. Communicate key updates and information to customers
  5. Manage the customer feedback process so we can proactively understand their views on our business and service levels
  6. Provide account level analysis and trend reporting for marketers and leadership
  7. Plan and execute customer check-ins and Quarterly Business Reviews with select customers to ensure customer success
  8. Develop a strong internal network and leverage cross-functional capabilities to effectively respond to customer needs
  9. Model behaviors that support the company's common purpose; ensure customers and team members are supported at the highest level
  10. Ensure all activities are in compliance with rules, regulations, policies, and procedures.
  11. Complete other duties as assigned

Qualifications
  • High school diploma or equivalent certificate required
  • Bachelor's degree or a minimum of two years' experience in sales support preferred
  • Intermediate Microsoft Office skills
  • Intermediate skills with a CRM (preferred Salesforce), PRS leads, and other company software preferred
  • Ability to gain knowledge of fuel and rack marketing industry
  • Ability to gain knowledge of company products and offerings
  • Ability to prioritize, multitask and manage multiple projects successfully in a fast-paced and dynamic environment
  • Strong organizational skills with attention to detail
  • Professional demeanor with communicating in person, email, or phone
  • Excellent written and verbal communication skills
  • Ability to communicate and interact effectively with various levels of the organization to negotiate, problem solve, complete projects, and influence decision making
  • Ability to influence others and provide excellent customer service
  • Self-motivated with ability to work both independently and within teams in order to establish and meet deadlines, goals, and objectives
  • Strong time management skills
  • Ability to quickly learn new technology and use technology in all areas related to the role
  • Travel required less than 5%
  • General office work requiring sitting or standing for long periods of time

Additional Information
  • Nation-wide Medical Plan/Dental/Vision
  • Employee Fuel Discount
  • 401(k) and Flexible Spending Accounts
  • Adoption Assistance
  • Tuition Reimbursement
  • Onsite Gym
  • Weekly Pay

What Pilot Company employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Pilot Company logo

About Pilot Company

Sourced by ZipRecruiter

Pilot Flying J is an American-based company situated in Knoxville, TN, USA. Founded in 1958, it falls under the travel-center industry, providing comprehensive services to professional drivers, recreational travelers, and road users. Pilot Flying J offers amenities such as refueling facilities, convenience stores, fast-food restaurants, and trucking supplies services, positioning itself as a crucial part of America's interstate highway system.

Industry

Gasoline stations, petroleum and petroleum products wholesalers and retail

Company size

10,000+ Employees

Headquarters location

Knoxville, TN, US

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