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Customer Success Operations Manager Jobs in Tennessee

GlassHouse

Sr. Customer Success Manager

Franklin, TN · On-site

In this role, we are looking for an experienced, commercially minded Senior Customer Success Manager to own a book of business from post-onboarding through renewal. You are the relationship owner for ...

ACA Group

Customer Success Specialist

Chattanooga, TN · On-site

Our clients include large institutional investors such as investment advisors, asset managers ... operations. ACA is an equal opportunity employer that values diversity. We conduct our business ...

ACA Group

Customer Success Specialist

Chattanooga, TN · Hybrid

Our clients include large institutional investors such as investment advisors, asset managers ... operations. What we commit to ACA is an equal opportunity employer that values diversity. We ...

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Showing results 21-40

All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Tennessee

Customer Success Operations Manager information

See Tennessee salary details

$40.4K

$112.3K

$123K

How much do customer success operations manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer success operations manager in Tennessee is $112,252.00, according to ZipRecruiter salary data. Most workers in this role earn between $121,600.00 and $121,600.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.

What are the most commonly searched types of Customer Success Operations jobs in Tennessee?

The most popular types of Customer Success Operations jobs in Tennessee are:

What are popular job titles related to Customer Success Operations Manager jobs in Tennessee?

For Customer Success Operations Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Manager jobs in Tennessee look for?

The top searched job categories for Customer Success Operations Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Customer Success Operations Manager jobs?

Cities in Tennessee with the most Customer Success Operations Manager job openings:

Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Tennessee as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $112,252 per year, or $54 per hour.

Sr. Customer Success Manager

GlassHouse

Franklin, TN • On-site

Full-time

Posted 13 days ago

Job description

At GlassHouse, our mission is to create more profitable home service businesses. We think it's ridiculous that home service businesses have to pay the "Google tax" just to grow. We believe the best home service businesses thrive by turning their existing customers' neighbors into loyal clients, not by burning through cash on big tech platforms like Google or Angi.
We are looking for people to join our team who believe in our mission and align with how we want to build an exceptional business.
In this role, we are looking for an experienced, commercially minded Senior Customer Success Manager to own a book of business from post-onboarding through renewal. You are the relationship owner for your accounts, and you own their outcomes: are they running outbound consistently, are they getting leads, and are they going to renew and grow with us?
The ideal candidate has carried a book of accounts before, is comfortable being measured on retention and expansion, and can have a direct, honest conversation with an owner or GM about what is and isn't working. You find the at-risk account before it churns and the growth opportunity before we ask for it.
Company Values:
  • Excellence in Everything - We hold a high bar for our work, our standards, and our outcomes.
  • Team before Me - We put the mission and others before ourselves.
  • Honesty is the ONLY Policy - We speak with transparency and bring strong perspectives, shared respectfully.

Working Style:
  • You want to be part of 'building your own career' - You'll have an opportunity to create your career path here and design your 'dream job' (the story isn't written yet).
  • We WANT to work hard - we find work fulfilling and work to integrate our work as part of our lives.
  • You are a lifelong learner - Come here and learn about the home service industry, teach your coworkers new skills, try new things, and help invent the future.
  • We LOVE winning - Our success comes from helping our customers win. We celebrate our customers' success and the wins of our team members.
  • We are on a mission that you believe in - Helping transform the way home services find customers and grow their businesses is a BIG goal. Are you in?
  • We push ourselves and each other to grow and improve - We want to be 'pleased but never satisfied' - there's always room to grow and another mountain to climb.
  • Commitment to your career - We are committed to the career growth and success of our teams. We want to help each of them reach their career goals, even those that might take them outside of our company (eventually).

Role & Goal:
  • Own a book of business - you are the named owner for a portfolio of accounts and accountable for their retention, health, and growth
  • Own your renewal numbers: gross retention, net revenue retention, and logo churn
  • Identify and close expansion opportunities (credits, locations, seats, products) in partnership with Sales
  • Run a proactive account cadence set by tier: check-ins, business reviews, and success planning tied to each customer's goals and expected ROI
  • Own account health - monitor usage, credit balances, campaign activity, and lead volume, and act on the early indicators of churn instead of waiting for a cancellation request
  • Keep accounts in motion - launched, sending, and generating leads, and re-engage the ones that have gone quiet
  • Coach the business, not just the software - bring outbound best practices, list strategy, and messaging guidance so customers get results, not just logins
  • Identify blockers, escalate accordingly, and drive them to resolution cross-functionally
  • Document the customer's journey completely in our CRM, including account plans, health, risk, and next steps
  • Work cross-functionally to deliver product feedback, feature requests, and bugs
  • Mentor fellow CSMs and Onboarding Representatives, and help build the playbooks our team runs on
  • Our success comes from our customers' success. You are measured on items like:
    • Gross retention, net revenue retention, and logo churn
    • Expansion revenue
    • Adoption and activity (accounts actively sending, credit utilization, leads generated)
    • Account coverage and CRM hygiene
  • Client support is during our customers' business hours and generally from 8am-5pm Central Time
  • Remote Work with Hybrid Opportunity - We are a remote team with a hybrid office structure for Nashville area team members.
  • As an early-stage company, roles may change and expand over time. You will have an opportunity to participate in lots of new initiatives and projects.
  • Attend and engage during 1-2 annual team meetings in Nashville, TN. These are generally 2-3 days, including travel.

About You:
  • Must have:
    • Mission and value alignment
    • 4+ years in Customer Success, Account Management, or a similar customer-facing role, including experience owning a book of business in a software and/or service business
    • A track record on retention, renewals, and expansion - you've carried a number, not just a queue
    • You've been in a 'teaching' role - any setting where you have had to train, teach, and coach other people
    • Comfortable talking business outcomes with owners and GMs, including the hard conversations about results and expectations, and you can do it with positivity/honesty
    • Highly organized and self-directed - you can manage a large portfolio and turn account data into a prioritized action list without being told who to call next
    • Comfortable working in a camera-on organization and leading virtual meetings, business reviews, and training sessions
    • You're very computer-competent and can handle software tools b/c you've used them before (maybe not our specific stack, but you're not afraid of technology)
    • Ability to travel to company off-site meetings 2 times per year. These are usually 2 days in Nashville, TN.
    • We require individuals to live in Mountain, Central, or Eastern time zones.
  • Nice to have:
    • Home service, franchise, real estate, and/or outbound sales background - This helps with understanding our customers
    • Familiar with home service software like CRMs, FSMs or other sales platforms, and outbound tools like ZoomInfo, Outreach, Salesloft, Apollo, Salesforce, HubSpot, etc.
    • You've helped a start-up go from zero to one with their CS motions
    • Familiar with our tech stack (HubSpot, Google Suite, Slack, Zoom) and other relevant CS and customer support products.
    • Early-stage start-up experience

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