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Customer Success Operations Manager Jobs in Tennessee

Hi Rasmus

Customer Success Partner

Nashville, TN · On-site +1

$65K - $72K/yr

Customer Success Partner Department: Customer Success Employment Type: Full Time Location: United ... Proactively manage a caseload of customers across different size organizations * Support the ...

Mosai

Sales & Customer Success Trainer

Nashville, TN · On-site

$85 - $120/hr

Support Account Management teams by developing skills related to renewals, expansion opportunities, value-based conversations, and customer retention. * Train Customer Success Managers on adoption ...

Jobless

Sales & Customer Success Trainer

Nashville, TN · On-site

$80 - $120/hr

Support Account Management teams by developing skills related to renewals, expansion opportunities, value-based conversations, and customer retention. * Train Customer Success Managers on adoption ...

Mosai

Sales & Customer Success Trainer

Nashville, TN · On-site

Support Account Management teams by developing skills related to renewals, expansion opportunities, value-based conversations, and customer retention. * Train Customer Success Managers on adoption ...

ACA Group

Customer Success Specialist

Chattanooga, TN · Hybrid

Our clients include large institutional investors such as investment advisors, asset managers ... operations. What we commit to ACA is an equal opportunity employer that values diversity. We ...

Mosai

Sales & Customer Success Trainer

Nashville, TN · On-site

Support Account Management teams by developing skills related to renewals, expansion opportunities, value-based conversations, and customer retention. * Train Customer Success Managers on adoption ...

Hi Rasmus

Customer Success Partner

Nashville, TN · On-site +1

$65K - $72K/yr

Proactively manage a caseload of customers across different size organizations * Support the long term success of customers on the platform, including the expansion of clients on the platform and the ...

Supermicro

Sr. Sales Manager- Customer Success

Memphis, TN · On-site

$126K - $152K/yr

Supermicro is looking for a Sr. Customer Success Program Manager. In this role, you will be In ... Demonstrates expert operations, technical and people and/or process skills as well as customer ...

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All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Tennessee

Customer Success Operations Manager information

See Tennessee salary details

$40.4K

$112.3K

$123K

How much do customer success operations manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer success operations manager in Tennessee is $112,252.00, according to ZipRecruiter salary data. Most workers in this role earn between $121,600.00 and $121,600.00 per year, depending on experience, location, and employer.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What are the most commonly searched types of Customer Success Operations jobs in Tennessee?

The most popular types of Customer Success Operations jobs in Tennessee are:

What are popular job titles related to Customer Success Operations Manager jobs in Tennessee?

For Customer Success Operations Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Manager jobs in Tennessee look for?

The top searched job categories for Customer Success Operations Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Customer Success Operations Manager jobs?

Cities in Tennessee with the most Customer Success Operations Manager job openings:

Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Tennessee as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $112,252 per year, or $54 per hour.

Customer Success Coordinator

Innovate Manufacturing Inc

Knoxville, TN • On-site

$15 - $19.50/hr

Full-time

Re-posted 11 days ago

Key responsibilities

  • Enter customer sales orders accurately and promptly into the ERP system.

  • Generate customer invoices, assist with order fulfillment, and support documentation control activities.

  • Support the Customer Success team by maintaining accurate customer and order information and collaborating with other departments to ensure efficient business operations.

Job description

Job Type
Full-time
Description
Launch Your Career with Technical Response, Inc.
Are you a recent college graduate or early-career professional looking to build a career in business operations and customer success?
Technical Response, Inc. is seeking a motivated and detail-oriented Customer Success Coordinator to join our growing team. This entry-level position provides an excellent opportunity to develop hands-on experience supporting customers while learning purchasing, ERP systems, manufacturing operations, and business processes.
Working alongside experienced professional, you'll play an important role in delivering an outstanding customer experience while developing the skills and knowledge needed for long-term career growth within our organization.
This is an entry-level position, and recent college graduates are encouraged to apply.
If you enjoy solving problems, learning new systems, and working in a collaborative environment, we'd love to hear from you.
Position Summary
The Customer Success Coordinator supports the daily activities of the Customer Success and Business Operations teams by helping ensure customer orders are processed accurately, operational information is maintained, and business processes run efficiently. This position is responsible for entering customer sales orders, creating vendor purchase orders, generating customer invoices, maintaining ERP data, and supporting documentation control activities.
Working closely with multiple departments the Customer Success Coordinator plays an important role in delivering excellent customer service while supporting the company's operational goals.
Job Duties
  • Enter customer sales orders accurately and promptly into the ERP system.
  • Generate customer invoices and assist with the order fulfillment process.
  • Support the Customer Success team by maintaining accurate customer and order information.
  • Assist in providing timely information and support to internal teams regarding customer orders.
  • Create vendor purchase orders and maintain supporting documentation.
  • Perform ERP data entry, updates, and record maintenance to ensure data accuracy.
  • Support documentation control activities, including organizing, updating, filing, and maintaining controlled documents.
  • Maintain organized digital and physical records to support operational efficiency and audit readiness.
  • Handle confidential documents in accordance with company policies.
  • Work collaboratively with other departments to ensure efficient business operations.
  • Comply with Good Manufacturing Practices (GMPs), quality standards, and company policies.
  • Assist the Customer Success Manager and Business Operations Manager with special projects and operational initiatives.
  • Contribute to special projects and continuous improvement initiatives as assigned.

Requirements
Qualifications
Education
  • Associate's or Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, Communications, Marketing, or a related field preferred.
  • Equivalent education, relevant experience, or demonstrated ability will also be considered.

Skills & Qualifications
This is an entry-level position, and comprehensive training will be provided. Recent college graduates are encouraged to apply.
Successful candidates will demonstrate:
  • Strong organizational and time-management skills with the ability to manage multiple priorities.
  • Excellent attention to detail and accuracy.
  • Strong written and verbal communication skills.
  • A willingness to learn new software, business processes, and ERP systems.
  • Proficiency with Microsoft Office, including Excel, Outlook, PowerPoint, and Microsoft Teams.
  • The ability to work independently while collaborating effectively as part of a team.
  • Professionalism, initiative, and a positive customer-focused attitude.

Preferred, but are not required:
  • Experience with ERP software (NetSuite preferred).
  • Exposure to purchasing, order processing, manufacturing, or supply chain operations.
  • Previous internship, co-op, customer service, or administrative experience.

Position Type
  • Full-time
  • Non-exempt, hourly position
  • On-site position located in Knoxville, Tennessee
  • Standard business hours, Monday through Friday
  • Supports the Customer Success and Business Operations departments
  • Reports to the Customer Success Manager

Why Join Technical Response?
At Technical Response, Inc., we believe our people are our greatest asset. We are committed to developing talent, encouraging continuous learning, and promoting from within whenever possible.
As a Customer Success Coordinator, you'll gain hands-on experience supporting customers while developing skills in business operations, purchasing, ERP systems, and cross-functional collaboration. You'll work alongside experienced professionals who are invested in your success and have the opportunity to build a rewarding long-term career with a growing company.
We're looking for someone who is:
  • Curious and eager to learn
  • Dependable and accountable
  • Detail-oriented and organized
  • Customer-focused
  • A collaborative team player
  • Adaptable in a fast-paced environment
  • Ready to grow with our company

Apply