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Customer Success Operations Analyst Jobs in Delaware

Wolters Kluwer

Customer Success Associate

Wilmington, DE

$36.80K - $61.70K/yr

Customer Success Associate We are currently seeking dynamic Customer Success Associates to join our ... Monitor and analyze customer performance and engagement data. * Provide intermediate-level training ...

Wolters Kluwer

Customer Success Associate

Wilmington, DE

$36.80K - $61.70K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... Monitor and analyze customer performance and engagement data. * Provide intermediate-level training ...

Truveris

Customer Success Director

Wilmington, DE · On-site +1

$120K - $150K/yr

Description Customer Success Director Strategic Accounts | PBM Contract Advisory Wilmington ... Own the development and quality assurance of client-facing materials and analyses, ensuring clarity ...

Wolters Kluwer

Customer Success Associate

Wilmington, DE

$36.80K - $61.70K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... Monitor and analyze customer performance and engagement data. * Provide intermediate-level training ...

Wolters Kluwer N.V.

Customer Success Associate

Wilmington, DE · On-site

$36.80K - $61.70K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... Monitor and analyze customer performance and engagement data. * Provide intermediate-level training ...

Wolters Kluwer

Customer Success Associate

Wilmington, DE

$36.80K - $61.70K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... Monitor and analyze customer performance and engagement data. * Provide intermediate-level training ...

Wolters Kluwer

Customer Success Associate

Wilmington, DE · On-site

$37.70K - $63.20K/yr

As a Customer Success Associate, you will build upon your foundational skills to support and manage ... Monitor and analyze customer performance and engagement data. Provide intermediate-level training ...

Wolters Kluwer

Customer Success Associate

Wilmington, DE · On-site

$37.70K - $63.20K/yr

As a Customer Success Associate, you will build upon your foundational skills to support and manage ... Monitor and analyze customer performance and engagement data. Provide intermediate-level training ...

Wolters Kluwer

Customer Success Associate

Wilmington, DE · On-site

$37.70K - $63.20K/yr

As a Customer Success Associate, you will build upon your foundational skills to support and manage ... Monitor and analyze customer performance and engagement data. Provide intermediate-level training ...

FocusKPI

Marketing Operations Analyst

Milford, DE

As a Marketing Operations Analyst on the Marketing Operations & Technology team, you'll help share ... customer data platform (CDP). The ideal candidate is innately curious and passionate about ...

FocusKPI

Marketing Operations Analyst

Dover, DE

As a Marketing Operations Analyst on the Marketing Operations & Technology team, you'll help share ... customer data platform (CDP). The ideal candidate is innately curious and passionate about ...

FocusKPI

Marketing Operations Analyst

Seaford, DE

As a Marketing Operations Analyst on the Marketing Operations & Technology team, you'll help share ... customer data platform (CDP). The ideal candidate is innately curious and passionate about ...

FocusKPI

Marketing Operations Analyst

Newark, DE

As a Marketing Operations Analyst on the Marketing Operations & Technology team, you'll help share ... customer data platform (CDP). The ideal candidate is innately curious and passionate about ...

FocusKPI

Marketing Operations Analyst

Smyrna, DE

As a Marketing Operations Analyst on the Marketing Operations & Technology team, you'll help share ... customer data platform (CDP). The ideal candidate is innately curious and passionate about ...

Cayuse Holdings

Cisco Data Analyst Level 1

Dover, DE · On-site

$30 - $32.77/hr

Proven experience in Sales, Service and/or Customer Success operations with strong empathy for stakeholders and customers Project management, data analysis and reporting with related toolset ...

JPMorgan Chase & Co

Data Operations Analyst

Newark, DE · On-site

As a Data Operations Analyst within the Client Reporting and Reference Data organization, you will ... to our success. We are an equal opportunity employer and place a high value on diversity and ...

New

JPMorgan Chase & Co.

Data Operations Analyst

Newark, DE · On-site

As a Data Operations Analyst within the Client Reporting and Reference Data organization, you will ... to our success. We are an equal opportunity employer and place a high value on diversity and ...

New

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Customer Success Operations Analyst information

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$14

$33

$56

How much do customer success operations analyst jobs pay per hour?

As of May 29, 2026, the average hourly pay for customer success operations analyst in Delaware is $33.78, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $40.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Operations Analyst, and why are they important?

To thrive as a Customer Success Operations Analyst, you need strong analytical skills, experience with data management, and a background in business or related fields. Familiarity with customer relationship management (CRM) systems, data visualization tools like Tableau, and proficiency in Excel or SQL are typically required. Excellent communication, problem-solving, and collaboration skills help you work effectively with cross-functional teams and translate data insights into actionable strategies. These abilities are crucial for optimizing customer success processes, driving retention, and supporting data-driven decision-making.

How does a Customer Success Operations Analyst typically collaborate with Customer Success Managers and other departments?

A Customer Success Operations Analyst works closely with Customer Success Managers (CSMs) to streamline processes, analyze customer data, and provide actionable insights that help improve customer satisfaction and retention. Analysts often serve as a bridge between CSMs and departments like Sales, Product, and Marketing by sharing data-driven recommendations and helping to implement scalable solutions. Collaboration usually involves regular meetings, reporting on key metrics, and supporting the adoption of new tools or workflows. This cross-functional teamwork ensures that customer success strategies are aligned with broader business goals and that teams are equipped with the information needed to deliver outstanding customer experiences.

What are Customer Success Operations Analysts?

Customer Success Operations Analysts are professionals who support customer success teams by optimizing processes, analyzing data, and implementing tools to improve customer experience and retention. They work behind the scenes to ensure that the customer success team operates efficiently, using insights from data to identify trends and areas for improvement. Their responsibilities may include creating reports, managing customer success software, and developing strategies to enhance customer satisfaction and loyalty. By bridging the gap between data analysis and customer-facing teams, they help drive overall company growth.

What is the difference between Customer Success Operations Analyst vs Customer Support Specialist?

AspectCustomer Success Operations AnalystCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and operational efficiencyHandling customer inquiries, troubleshooting, and providing support
Required SkillsData analysis, CRM tools, process improvementCommunication, problem-solving, product knowledge
Work EnvironmentCross-functional teams, data-driven tasks, strategic planningCustomer-facing, support centers, direct interaction with clients
Common CertificationsCRM certifications, data analysis coursesCustomer service certifications, product training

The Customer Success Operations Analyst focuses on improving customer success strategies through data analysis and operational improvements, while the Customer Support Specialist primarily handles direct customer interactions and troubleshooting. Both roles are essential in customer-centric companies but differ in scope and responsibilities.

What job categories do people searching Customer Success Operations Analyst jobs in Delaware look for? The top searched job categories for Customer Success Operations Analyst jobs in Delaware are:
Customer Success Operations Analyst jobs near you
Customer Success Associate

Customer Success Associate

Wolters Kluwer

Wilmington, DE

$36.80K - $61.70K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Wolters Kluwer rating

8.8

Company rating: 8.8 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

31st of 183 rated software companies

Job description

Customer Success Associate

We are currently seeking dynamic Customer Success Associates to join our growing teams across the country. Businesses and law firms around the world trust CT Corporation to manage their most critical business and legal compliance responsibilities. As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring customers are engaged and satisfied, acting as an essential resource for troubleshooting and enhancements.

Responsibilities:

  • Proactively support the onboarding process for new customers.
  • Address and resolve a broader range of customer inquiries and issues.
  • Assist with customer renewals and upselling opportunities.
  • Monitor and analyze customer performance and engagement data.
  • Provide intermediate-level training and guidance to customers.
  • Ensure implementation schedules, targets, and budgets are met.
  • Collaborate with internal teams on customer feedback to improve products/services.
  • Document detailed customer interactions and updates in CRM.
  • Identify potential areas for service/product improvement based on customer feedback.
  • Maintain and enhance strong client relationships.

Skills:

  • Enhanced Communication: Improved verbal and written communication capabilities.
  • Intermediate Problem-Solving: Ability to tackle a wider range of issues.
  • Analytical Skills: Basic analytical skills to track and interpret customer data.
  • Technical Proficiency: Stronger understanding of products/services.
  • Advanced CRM: More proficient use of CRM tools for streamlined customer management.
  • Customer Focus: Deepened empathy and focus on customer needs.
  • Collaboration: Enhanced team collaboration and coordination.
  • Feedback Implementation: Ability to implement customer feedback effectively.

Qualifications:

  • Bachelor's degree from an accredited college/university or equivalent B2B client service experience
  • Strongly preferred minimum of two year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry
Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$36,800.00 - $61,700.00 USD

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

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