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Customer Success Operations Analyst Jobs in Delaware

CSC

Customer Success Manager

Wilmington, DE · On-site

Customer Success Manager (West Coast) Hybrid Work Model (3 days onsite, 2 days remote)Location ... Provide clients with strategic insights, analytics and recommendations regarding their assets ...

OneMain Financial

Operations Analyst

Wilmington, DE · Hybrid

As a OneMain Operations Analyst, you will be involved in decisions on controlling business risks ... This position requires outstanding customer service and provides an excellent opportunity for ...

Wolters Kluwer

Customer Success Associate

Wilmington, DE

$36K - $61K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... Monitor and analyze customer performance and engagement data. * Provide intermediate-level training ...

Wolters Kluwer

Customer Success Manager

Dover, DE · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... operational issues. * Experience with data analysis and providing consulting services. * Exhibit a ...

Wolters Kluwer

Customer Success Manager

Dover, DE · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... operational issues. * Experience with data analysis and providing consulting services. * Exhibit a ...

Wolters Kluwer

Customer Success Manager

Wilmington, DE · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... operational issues. * Experience with data analysis and providing consulting services. * Exhibit a ...

Wolters Kluwer

Customer Success Manager

Wilmington, DE · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... operational issues. * Experience with data analysis and providing consulting services. * Exhibit a ...

Wolters Kluwer

Customer Success Associate

Wilmington, DE · On-site

$36K - $61K/yr

Customer Success Associate CT Corporation is the global leader of legal entity management ... Monitor and analyze customer performance and engagement data. * Provide intermediate-level training ...

Wolters Kluwer

Customer Success Associate

Wilmington, DE

$36K - $61K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... Monitor and analyze customer performance and engagement data. * Provide intermediate-level training ...

Wolters Kluwer

Customer Success Associate

Wilmington, DE · On-site

$36K - $61K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... Monitor and analyze customer performance and engagement data. * Provide intermediate-level training ...

Wolters Kluwer

Customer Success Manager

Dover, DE · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... operational issues. * Experience with data analysis and providing consulting services. * Exhibit a ...

Wolters Kluwer

Customer Success Manager

Dover, DE · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... operational issues. * Experience with data analysis and providing consulting services. * Exhibit a ...

Wolters Kluwer

Customer Success Manager

Wilmington, DE · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... operational issues. * Experience with data analysis and providing consulting services. * Exhibit a ...

SHI GmbH

Customer Success Manager - VMware

Dover, DE · On-site

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding ... Can analyze financial and operational data to make informed decisions. * Emotional Intelligence:

Truveris

Customer Success Director

Wilmington, DE · On-site +1

$120K - $150K/yr

Description Customer Success Director Strategic Accounts | PBM Contract Advisory Wilmington ... Own the development and quality assurance of client-facing materials and analyses, ensuring clarity ...

Cleo

Customer Success Manager

Dover, DE · On-site

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts ... Leverage AI-powered tools and workflows to enhance customer analysis, communication efficiency, and ...

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All JobsCustomer Success Operations Analyst JobsCustomer Success Operations Analyst Jobs in Delaware

Customer Success Operations Analyst information

See Delaware salary details

$14

$33

$56

How much do customer success operations analyst jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for customer success operations analyst in Delaware is $33.78, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $40.43 per hour, depending on experience, location, and employer.

What is a customer success operations analyst?

Customer Success Operations Analysts are professionals who support customer success teams by optimizing processes, analyzing data, and implementing tools to improve customer experience and retention. They work behind the scenes to ensure that the customer success team operates efficiently, using insights from data to identify trends and areas for improvement. Their responsibilities may include creating reports, managing customer success software, and developing strategies to enhance customer satisfaction and loyalty. By bridging the gap between data analysis and customer-facing teams, they help drive overall company growth.

How does a customer success operations analyst typically collaborate with customer success managers and other departments?

A Customer Success Operations Analyst works closely with Customer Success Managers (CSMs) to streamline processes, analyze customer data, and provide actionable insights that help improve customer satisfaction and retention. Analysts often serve as a bridge between CSMs and departments like Sales, Product, and Marketing by sharing data-driven recommendations and helping to implement scalable solutions. Collaboration usually involves regular meetings, reporting on key metrics, and supporting the adoption of new tools or workflows. This cross-functional teamwork ensures that customer success strategies are aligned with broader business goals and that teams are equipped with the information needed to deliver outstanding customer experiences.

What are the key skills and qualifications needed to thrive as a customer success operations analyst, and why are they important?

To thrive as a Customer Success Operations Analyst, you need strong analytical skills, experience with data management, and a background in business or related fields. Familiarity with customer relationship management (CRM) systems, data visualization tools like Tableau, and proficiency in Excel or SQL are typically required. Excellent communication, problem-solving, and collaboration skills help you work effectively with cross-functional teams and translate data insights into actionable strategies. These abilities are crucial for optimizing customer success processes, driving retention, and supporting data-driven decision-making.

What is the difference between Customer Success Operations Analyst vs Customer Support Specialist?

AspectCustomer Success Operations AnalystCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and operational efficiencyHandling customer inquiries, troubleshooting, and providing support
Required SkillsData analysis, CRM tools, process improvementCommunication, problem-solving, product knowledge
Work EnvironmentCross-functional teams, data-driven tasks, strategic planningCustomer-facing, support centers, direct interaction with clients
Common CertificationsCRM certifications, data analysis coursesCustomer service certifications, product training

The Customer Success Operations Analyst focuses on improving customer success strategies through data analysis and operational improvements, while the Customer Support Specialist primarily handles direct customer interactions and troubleshooting. Both roles are essential in customer-centric companies but differ in scope and responsibilities.

What are popular job titles related to Customer Success Operations Analyst jobs in Delaware?

For Customer Success Operations Analyst jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Analyst jobs in Delaware look for?

The top searched job categories for Customer Success Operations Analyst jobs in Delaware are:

What cities in Delaware are hiring for Customer Success Operations Analyst jobs?

Cities in Delaware with the most Customer Success Operations Analyst job openings:

Customer Success Operations Analyst jobs near you
Infographic showing various Customer Success Operations Analyst job openings in Delaware as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $70,270 per year, or $33.8 per hour.

Success Strategy and Business Operations Senior Associate

Wilmington, DE • On-site

Relativity
See more jobs at Relativityexternal

$100K - $150K/yr

Other

Posted 5 days ago

Job description

Posting Type

Hybrid/Remote

Job Overview

Relativity's Success Operations team drives strategy, planning, and business operations for the company's post-sale Customer Success organization, Relativity Success. We are trusted thought and execution partners to department leadership, working closely with them to shape and deliver the strategies that drive value for our customers and internal teams. Within Success Operations, the Strategic Execution team governs how the department operates - sequencing priorities, owning the planning cycle, and advising leadership.
As part of this team, the Senior Strategy & Business Operations Associate will act as a business partner to the teams across Relativity Success, keeping Strategic Execution close to what's happening on the ground. Reporting to the Manager, Strategic Execution, you'll build the relationships and gather the intelligence that - combined with the department's operational data - become a single, decision-ready operating picture that leadership uses to prioritize work across teams, people capacity, AI and technology efforts, make trade-off calls, and report value to executives. You'll act as both a strategic thought partner and a hands-on operator who helps turn strategy into grounded decisions - a role for someone who is both a credible relationship-builder and a rigorous analyst, energized by building a capability rather than inheriting one.

Job Description and Requirements

Core duties of the role

  • Serve as a strategic thought partnerto Success leadership, supporting the planning, alignment, and execution of the department'soperating rhythm.

  • Partner with teams across Relativity Successto understandwhat'shappening on the ground andchannel thatintelligence into Strategic Execution's prioritization and reportingcapabilities.

  • Support prioritization for cross-team work, helping assess dependencies, surface conflicts, and keep sequencing decisions groundedto ensure it all leads towards the department's goals and priorities.

  • Stay close to in-flight work across the departmentthrough the relevant cross-team forums, so prioritization and reporting reflect a complete picture.

  • Recommend action, not just report it- surface cross-team dependencies, risks, and AI-maturity signals with a proposed course of action attached, not just the finding.

  • Contribute to executive reporting and annual planningwith current intelligence on adoption, cross-team dynamics, and where the organization is heading.

Qualifications

  • 3-5 years of experience in strategy, business operations, management consulting, or customer success operations, ideally within a SaaS or technology environment.

  • Abalance of relationship-building and analytical rigor: you build trusted relationships with and influence senior leaders whodon'treport to you, and you turn quantitative measurement and qualitative intelligence into a coherent, actionable picture. Candidatesweightedheavily to one side are notthe fit.

  • A track recordof owning consequential decisions in ambiguous, fast-moving situations, and of standing up new processes or capabilities where none existed before.

  • Proven ability to manage a heavy, competing workload with disciplined prioritization, and the intellectual honesty to name trade-offs directly and say what leadership needs to hear.

  • An exceptional communicator across formats - written, verbal, and executive-facing - with experience using tools such as Gainsight, Salesforce, and Tableau and practical fluency in AI-enabled operations.

  • Bonus:SaaS, legal tech, or e-discovery experience; or exposure to AI adoption or transformation programs.

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$100,000 and $150,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills:

Business Operations, Change Management, Consulting, Cross-Functional Teamwork, Operational Excellence, Process Improvements, Project Management, Risk Management, Strategic Planning, Strategy Development

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