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Customer Success Operations Jobs in Delaware (NOW HIRING)

Athenago

Hubspot Analyst

Wilmington, DE

Strong understanding of go-to-market operations across Sales, Marketing, and Customer Success. * Experience with RevOps best practices: funnel management, attribution, segmentation, lead management ...

Athena LLC

Strong understanding of go-to-market operations across Sales, Marketing, and Customer Success. * Experience with RevOps best practices: funnel management, attribution, segmentation, lead management ...

AstraZeneca

Chief Delivery Officer

Wilmington, DE · On-site

Oversee customer success across the full post-sale lifecycle in partnership with Customer Success ... Experience driving operational transformation - materially improving delivery capacity, reducing ...

AutoZone

MANAGER IN TRAINING

Middletown, DE · On-site

Customer Service while executing store operations with excellence. Under the Store Manager ... to maximize success. * Operations Training - Complete management skills training, learning key ...

Clariant

$95K - $127K/yr

... and customer success, driving both technical excellence and commercial wins throughout the sales ... operations, and troubleshooting while leveraging Clariant's advanced proprietary design programs ...

AutoZone

MANAGER IN TRAINING

Millsboro, DE · On-site

Customer Service while executing store operations with excellence. Under the Store Manager ... to maximize success. * Operations Training - Complete management skills training, learning key ...

Heirloom

DoD SkillBridge Intern- REMOTE

Wilmington, DE · On-site +1

$14.50 - $19.50/hr

Fulfillment Operations * Project Management * Customer Success Details * Apply in your final year of active duty, even with pending command approval. * Receive a training plan customized to your ...

Heirloom Cloud

DoD SkillBridge Intern- REMOTE

Wilmington, DE · Remote

$14.50 - $19.50/hr

Fulfillment Operations * Project Management * Customer Success Details * Apply in your final year of active duty, even with pending command approval. * Receive a training plan customized to your ...

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All JobsCustomer Success Operations JobsCustomer Success Operations Jobs in Delaware

Customer Success Operations information

See Delaware salary details

$32.5K

$83.1K

$140.1K

How much do customer success operations jobs pay per year?

As of Jun 8, 2026, the average yearly pay for customer success operations in Delaware is $83,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,600.00 and $99,100.00 per year, depending on experience, location, and employer.

How does a Customer Success Operations professional typically collaborate with Customer Success Managers and other teams?

Customer Success Operations professionals play a key role in supporting Customer Success Managers (CSMs) by optimizing processes, managing data, and ensuring the right tools are in place. They regularly collaborate with CSMs to analyze customer health metrics, identify areas for improvement, and streamline workflows. Additionally, they work closely with Sales, Product, and IT teams to align on customer feedback, enhance onboarding processes, and implement technology solutions that improve the customer experience. This cross-functional collaboration helps drive customer retention and operational efficiency.

What is the difference between Customer Success Operations vs Customer Support Specialist?

AspectCustomer Success OperationsCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and strategyHandling customer inquiries, troubleshooting, and issue resolution
Required SkillsData analysis, process improvement, CRM toolsCommunication, problem-solving, technical troubleshooting
Work EnvironmentCross-functional teams, strategic planningCustomer service centers, support tickets
Common Industry UsageTech, SaaS, subscription servicesTech, retail, service industries

Customer Success Operations focuses on improving customer retention and success strategies through data and process optimization, while Customer Support Specialists handle direct customer issues and technical support. Both roles are essential but serve different functions within customer experience management.

What are the key skills and qualifications needed to thrive as a Customer Success Operations professional, and why are they important?

To thrive as a Customer Success Operations professional, you need strong analytical skills, business acumen, and experience with customer success processes, often supported by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce, data analysis tools, and success platforms such as Gainsight is typically required. Outstanding communication, problem-solving abilities, and cross-functional collaboration skills help individuals excel in this role. These competencies are crucial for streamlining customer journeys, driving retention, and enabling customer success teams to deliver exceptional service.

What is Customer Success Operations?

Customer Success Operations, often abbreviated as CS Ops, is a specialized role that supports customer success teams by optimizing processes, managing data, implementing technology, and developing strategies to improve customer outcomes. CS Ops professionals ensure that customer success managers have the tools, insights, and workflows needed to engage customers effectively and drive retention and growth. They often work on analytics, process design, and cross-functional projects to streamline the customer journey. By enabling efficiency and scalability, Customer Success Operations helps organizations deliver consistent and high-quality customer experiences.
What cities in Delaware are hiring for Customer Success Operations jobs? Cities in Delaware with the most Customer Success Operations job openings:
Customer Success Operations jobs near you
Infographic showing various Customer Success Operations job openings in Delaware as of May 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,136 per year, or $40 per hour.
Digital Operations Collaboration Associate- Customer Experience (CX ) Transformation Team

Digital Operations Collaboration Associate- Customer Experience (CX ) Transformation Team

JPMorgan Chase & Co.

Wilmington, DE • On-site

Full-time

Medical, Retirement

Posted 6 days ago

JPMorgan Chase & Co. rating

8.1

Company rating: 8.1 out of 10

Based on 468 frontline employees who took The Breakroom Quiz

46th of 141 rated banks

Job description

Job Description
Join a center-led Customer Experience (CX ) transformation team shaping omni-channel experiences by identifying friction, aligning partners, and scaling what works. Bring an interest in communications, analytics and Artificial Intelligence (AL) -enabled ways of working to help accelerate smarter, more seamless customer journeys.
As a Digital Operations Collaboration Associate within the CX transformation team, you will support driving omni-channel initiatives that integrate digital solutions with Consumer & Community Banking (CCB) Operations. You will play a key role in enhancing customer experiences, improving operational efficiencies, and supporting the development of industry-leading customer journeys. Also you will be collaborating with cross-functional teams, tracking key success metrics, and internal communications across the organization.
Job responsibilities
  • Assist in developing and executing strategies to integrate digital solutions with CCB Operations, focusing on reducing friction and enhancing customer journeys
  • Identify and support AI-enabled use cases (e.g., content drafting/summarization, insight generation, workflow automation) that improve operational effectiveness and stakeholder communications
  • Work closely with various teams to identify, prioritize, and operationalize initiatives that drive efficiency and improve customer experience
  • Coordinate regular communication updates to key stakeholders and partner teams
  • Prepare and deliver executive-level presentations and reports that communicate key insights, project updates, and strategic recommendations to senior leadership
  • Track, analyze, and report on key success metrics, providing actionable insights to inform strategic decisions
  • Champion a culture of innovation, collaboration, and data-driven decision-making within the team and across partner groups

Required qualifications, capabilities and skills
  • 2+ years of experience in digital operations, strategy, marketing, communications, or a related field
  • Strong analytical and problem-solving skills, with the ability to translate data into actionable insights
  • Excellent written and verbal communication skills, with experience developing marketing materials and executive presentations
  • Proven ability to collaborate effectively in a matrixed organization and manage multiple projects simultaneously
  • High attention to detail and organizational skills
  • High School Diploma/GED

Preferred qualifications, capabilities, and skills
  • Experience in financial services or a similar industry
  • Experience supporting or presenting to executive leadership
  • Experience leveraging AI tools to improve productivity and quality of deliverables (e.g., Microsoft 365 Copilot; internal assistants; agentic/automation approaches) including prompt writing, iterative refinement, and quality/accuracy checks

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

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