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Customer Success Operations Jobs in Delaware (NOW HIRING)

Mission Lane

Operations Senior Manager, AI

Wilmington, DE · On-site +1

$136K - $162K/yr

That's the work of the Operations Senior Manager, AI. The impact you'll make: You'll have the scope ... Your success will be measured on outcomes that matter, including cost, quality, and customer ...

Agilent

Scheduling Success Coordinator

Wilmington, DE · Hybrid

$28.27 - $44.17/hr

As a Scheduling Success Coordinator , you will be the driving force behind enhancing the ... customer service commitments. You will handle daily operations within a specific geography ...

Agilent

Scheduling Success Coordinator

Wilmington, DE · On-site

$28.27 - $44.17/hr

As a Scheduling Success Coordinator , you will be the driving force behind enhancing the ... customer service commitments. You will handle daily operations within a specific geography ...

Agilent

Scheduling Success Coordinator

Wilmington, DE · Hybrid

$28.27 - $44.17/hr

As a Scheduling Success Coordinator , you will be the driving force behind enhancing the ... customer service commitments. You will handle daily operations within a specific geography ...

Agilent

Scheduling Success Coordinator

Wilmington, DE · On-site

$28.27 - $44.17/hr

As a Scheduling Success Coordinator , you will be the driving force behind enhancing the ... customer service commitments. You will handle daily operations within a specific geography ...

Burlington

Operations/Service Manager II

Wilmington, DE · On-site

$20 - $26.65/hr

... are critical to success? Are you an expert multitasker who would thrive in a high-energy ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

Royal Farms

Customer Service Associate

Newark, DE · On-site

$15 - $19/hr

... focused operations. This includes food service preparation, point-of-sale transactions ... Success Factors * Customer Focus - Consistently delivers friendly, attentive, and accurate service ...

Royal Farms

Customer Service Associate

Seaford, DE · On-site

$15 - $19/hr

... focused operations. This includes food service preparation, point-of-sale transactions ... Success Factors * Customer Focus - Consistently delivers friendly, attentive, and accurate service ...

Royal Farms

Customer Service Associate

Dover, DE · On-site

$15 - $19/hr

... focused operations. This includes food service preparation, point-of-sale transactions ... Success Factors * Customer Focus - Consistently delivers friendly, attentive, and accurate service ...

Royal Farms

Customer Service Associate

Georgetown, DE · On-site

$15 - $19/hr

... focused operations. This includes food service preparation, point-of-sale transactions ... Success Factors * Customer Focus - Consistently delivers friendly, attentive, and accurate service ...

Royal Farms

Customer Service Associate

Bridgeville, DE · On-site

$15 - $19/hr

... focused operations. This includes food service preparation, point-of-sale transactions ... Success Factors * Customer Focus - Consistently delivers friendly, attentive, and accurate service ...

Royal Farms

Customer Service Associate

Selbyville, DE · On-site

$15 - $19/hr

... focused operations. This includes food service preparation, point-of-sale transactions ... Success Factors * Customer Focus - Consistently delivers friendly, attentive, and accurate service ...

Royal Farms

Customer Service Associate

Newark, DE · On-site

$15 - $19/hr

... focused operations. This includes food service preparation, point-of-sale transactions ... Success Factors * Customer Focus - Consistently delivers friendly, attentive, and accurate service ...

Royal Farms

Customer Service Associate

Laurel, DE · On-site

$15 - $19/hr

... focused operations. This includes food service preparation, point-of-sale transactions ... Success Factors * Customer Focus - Consistently delivers friendly, attentive, and accurate service ...

Royal Farms

Customer Service Associate

Fenwick Island, DE · On-site

$17 - $19/hr

... focused operations. This includes food service preparation, point-of-sale transactions ... Success Factors * Customer Focus - Consistently delivers friendly, attentive, and accurate service ...

Royal Farms

Customer Service Associate

Ocean View, DE · On-site

$17 - $19/hr

... focused operations. This includes food service preparation, point-of-sale transactions ... Success Factors * Customer Focus - Consistently delivers friendly, attentive, and accurate service ...

Royal Farms

Customer Service Associate

Selbyville, DE · On-site

$17 - $19/hr

... focused operations. This includes food service preparation, point-of-sale transactions ... Success Factors * Customer Focus - Consistently delivers friendly, attentive, and accurate service ...

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Showing results 41-60

All JobsCustomer Success Operations JobsCustomer Success Operations Jobs in Delaware

Customer Success Operations information

See Delaware salary details

$32.5K

$83.1K

$140.1K

How much do customer success operations jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer success operations in Delaware is $83,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,600.00 and $99,100.00 per year, depending on experience, location, and employer.

How does a customer success operations professional typically collaborate with customer success managers and other teams?

Customer Success Operations professionals play a key role in supporting Customer Success Managers (CSMs) by optimizing processes, managing data, and ensuring the right tools are in place. They regularly collaborate with CSMs to analyze customer health metrics, identify areas for improvement, and streamline workflows. Additionally, they work closely with Sales, Product, and IT teams to align on customer feedback, enhance onboarding processes, and implement technology solutions that improve the customer experience. This cross-functional collaboration helps drive customer retention and operational efficiency.

What is the difference between Customer Success Operations vs Customer Support Specialist?

AspectCustomer Success OperationsCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and strategyHandling customer inquiries, troubleshooting, and issue resolution
Required SkillsData analysis, process improvement, CRM toolsCommunication, problem-solving, technical troubleshooting
Work EnvironmentCross-functional teams, strategic planningCustomer service centers, support tickets
Common Industry UsageTech, SaaS, subscription servicesTech, retail, service industries

Customer Success Operations focuses on improving customer retention and success strategies through data and process optimization, while Customer Support Specialists handle direct customer issues and technical support. Both roles are essential but serve different functions within customer experience management.

What are the key skills and qualifications needed to thrive as a customer success operations professional, and why are they important?

To thrive as a Customer Success Operations professional, you need strong analytical skills, business acumen, and experience with customer success processes, often supported by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce, data analysis tools, and success platforms such as Gainsight is typically required. Outstanding communication, problem-solving abilities, and cross-functional collaboration skills help individuals excel in this role. These competencies are crucial for streamlining customer journeys, driving retention, and enabling customer success teams to deliver exceptional service.

What is customer success operations?

Customer Success Operations, often abbreviated as CS Ops, is a specialized role that supports customer success teams by optimizing processes, managing data, implementing technology, and developing strategies to improve customer outcomes. CS Ops professionals ensure that customer success managers have the tools, insights, and workflows needed to engage customers effectively and drive retention and growth. They often work on analytics, process design, and cross-functional projects to streamline the customer journey. By enabling efficiency and scalability, Customer Success Operations helps organizations deliver consistent and high-quality customer experiences.
What are popular job titles related to Customer Success Operations jobs in Delaware? For Customer Success Operations jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations jobs in Delaware look for? The top searched job categories for Customer Success Operations jobs in Delaware are:
What cities in Delaware are hiring for Customer Success Operations jobs? Cities in Delaware with the most Customer Success Operations job openings:
Customer Success Operations jobs near you
Infographic showing various Customer Success Operations job openings in Delaware as of July 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $83,136 per year, or $40 per hour.

Operations Senior Manager, AI

Mission Lane

Wilmington, DE • On-site, Remote

$136K - $162K/yr

Full-time

Re-posted 5 days ago

Job description

Mission Lane is combining the power of data, technology, and exceptional service to pave a clear way forward for millions of people on the path to financial success. By attracting top talent and leveraging cutting-edge technology, we're enabling people to unlock real financial progress. Sound like a mission you can get behind?

We're looking for an Operations Senior Manager, AI to own Mission Lane's operations AI agenda from strategy through execution, in a newly created role reporting to the Sr. Director of Operations.

Every time a Mission Lane customer interacts with our contact center, they're in the middle of something. It could be a question they need answered, something to resolve, or a next step they're working toward. Getting the right information quickly keeps them moving, and how well our contact center operations run determines how consistently that happens. AI is central to how we keep improving that experience for our customers. That's the work of the Operations Senior Manager, AI.

The impact you'll make:

You'll have the scope and autonomy to develop and deliver an AI Operations strategy from the ground up: identifying problems where meaningful AI solutions exist, sizing the problems within the Mission Lane context, evaluating vendors, making the business cases, sequencing the work. You'll work with cross-functional teams across Product, Engineering, vendors, and Operations to execute it.

Your success will be measured on outcomes that matter, including cost, quality, and customer experience. What matters most in year one, though, is getting the agenda right, building the cross-functional trust to move it forward, and establishing the governance needed to maintain and continuously improve the AI use cases.

You'll thrive in this role if:

  • You've worked inside an operations function and understand what happens when a change creates second-order problems no one anticipated. You plan for that.
  • You own the intent, not just the workstream. You're here to decide what the AI agenda should accomplish, not just coordinate the people doing the work.
  • You don't need a complete map to move. This path is genuinely new, and that's what's exciting about it.
  • You know how to hold cross-functional teams accountable without formal authority.
  • You're curious about what AI can actually do in an operational context, and that curiosity shows up in how you work.

Minimum Qualifications:

  • 5+ years of program or project management experience
  • 5+ years of operations leadership, including contact center or customer operations
  • Strong foundation in strategy development with a track record of driving results through cross-functional teams in ambiguous environments
  • Structured, data-driven problem solver with a bias for action
  • Comfortable owning an agenda without a playbook and earning executive trust through the work
  • Ability to travel approximately four times a year for two to five days at a time

Preferred Qualifications:

  • Experience implementing or overseeing AI or automation tools in an operations context
  • Background in financial services or consumer-facing products
  • Genuine curiosity about what AI can do in an operational context and optimism about the work of figuring it out

Compensation:

Annual full-time starting base salary range: $136,000 - $162,000

This role is eligible for additional compensation in the forms of participation in our annual incentive and equity programs.

Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role. Mission Lane also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, a monthly wellness stipend, health/dental/vision insurance options, disability coverage, paid parental leave, flexible spending account (for childcare and healthcare), life insurance, and a remote-first work environment.

About Mission Lane:

Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia.

It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn't have access to a clear line of credit. Most traditional credit card companies either overlook or overcharge this group because they have less-than-perfect credit scores or no scores at all. We decided this just wouldn't do.

In partnership with our sponsor banks, we offer credit cards under the Mission Lane brand name, with better, clearer terms, and a more refined customer experience than the alternatives available to people working hard to improve their credit. To date, over four million consumers have chosen Mission Lane, earning high customer ratings on Credit Karma for its market segment and industry leading Net Promoter scores.

Mission Lane has cumulatively raised over $600 million of equity from leading investors, including Invus Opportunities, QED Investors, LL Funds, funds affiliated with Oaktree Capital Management, and other leading investors.

Our commitment to a workplace built on respect and dignity is guided by our core value of Unity. We believe that everyone plays a vital role in our shared purpose, and we actively cultivate an environment where all individuals have the opportunity to do their best work. By fostering a culture of empathy and collaboration, we create a strong sense of belonging and support for every team member.

Mission Lane is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status.

Mission Lane provides reasonable accommodations to applicants who need them for medical or religious reasons, as required by law. Applicants can initiate an accommodation request by contacting peopleexperience@missionlane.com.

Mission Lane is not sponsoring new applicant employment authorization and please, no third-party recruiters.

Application Integrity:

Our cardholders trust us with their financial well-being, and this trust starts with the integrity of the people on our team. We're looking for team members who share our dedication to transparency and truth. Please verify that the information in your application is accurate and complete.

Providing any information to Mission Lane that is not completely truthful at any point during the application or hiring process may result in removal from the hiring process, disqualification from future opportunities, withdrawal of an offer or other sanctions for candidates and, in addition for employees, disciplinary action, up to and including termination of employment.