Customer Success Manager
Dover, DE · On-site
Kforce has a client that is seeking a Customer Success Manager in Dover, DE. What You'll Do: * Design and run a train-the-trainer program that equips customer facilitators to deliver Company ...
Customer Success Manager
Dover, DE · On-site
Kforce has a client that is seeking a Customer Success Manager in Dover, DE. What You'll Do: * Design and run a train-the-trainer program that equips customer facilitators to deliver Company ...
The Customer Success Manager requires a self-motivated, problem-solving healthcare professional who wants to learn and be challenged in a fast paced, team-oriented environment. The Customer Success ...
New
The Customer Success Manager requires a self-motivated, problem-solving healthcare professional who wants to learn and be challenged in a fast paced, team-oriented environment. The Customer Success ...
New
Customer Success Director
Wilmington, DE · On-site +1
$120K - $150K/yr
Description Customer Success Director Strategic Accounts | PBM Contract Advisory Wilmington ... Experience managing large, complex accounts, ideally including public sector clients and ...
Customer Success Director
Wilmington, DE · On-site +1
$120K - $150K/yr
Description Customer Success Director Strategic Accounts | PBM Contract Advisory Wilmington ... Experience managing large, complex accounts, ideally including public sector clients and ...
Customer Success Associate
$36K - $61K/yr
CT Corporation is the global leader of legal entity management, corporate compliance and due ... As a Customer Success Associate, you will build upon your foundational skills to support and manage ...
Customer Success Associate
$36K - $61K/yr
CT Corporation is the global leader of legal entity management, corporate compliance and due ... As a Customer Success Associate, you will build upon your foundational skills to support and manage ...
Customer Success Associate
Wilmington, DE · On-site
$36K - $61K/yr
CT Corporation is the global leader of legal entity management, corporate compliance and due ... As a Customer Success Associate, you will build upon your foundational skills to support and manage ...
Customer Success Associate
Wilmington, DE · On-site
$36K - $61K/yr
CT Corporation is the global leader of legal entity management, corporate compliance and due ... As a Customer Success Associate, you will build upon your foundational skills to support and manage ...
Customer Success Associate
$36K - $61K/yr
CT Corporation is the global leader of legal entity management, corporate compliance and due ... As a Customer Success Associate, you will build upon your foundational skills to support and manage ...
Customer Success Associate
$36K - $61K/yr
CT Corporation is the global leader of legal entity management, corporate compliance and due ... As a Customer Success Associate, you will build upon your foundational skills to support and manage ...
Customer Success Associate
Wilmington, DE · On-site
$36K - $61K/yr
CT Corporation is the global leader of legal entity management, corporate compliance and due ... As a Customer Success Associate, you will build upon your foundational skills to support and manage ...
Customer Success Associate
Wilmington, DE · On-site
$36K - $61K/yr
CT Corporation is the global leader of legal entity management, corporate compliance and due ... As a Customer Success Associate, you will build upon your foundational skills to support and manage ...
Brand Protection Success Manager Wilmington, DE or Gaithersburg, MD Hybrid Work Model (3 days ... Work closely with customers to build strong relationships with decision makers * Work closely with ...
Brand Protection Success Manager Wilmington, DE or Gaithersburg, MD Hybrid Work Model (3 days ... Work closely with customers to build strong relationships with decision makers * Work closely with ...
Brand Protection Success Manager Wilmington, DE or Gaithersburg, MD Hybrid Work Model (3 days ... Work closely with customers to build strong relationships with decision makers * Work closely with ...
Brand Protection Success Manager Wilmington, DE or Gaithersburg, MD Hybrid Work Model (3 days ... Work closely with customers to build strong relationships with decision makers * Work closely with ...
Handle post-sale account management, fostering growth through great customer service. Qualifications * Excellent written and verbal communication skills with a strong connection to customer success.
Quick apply
Handle post-sale account management, fostering growth through great customer service. Qualifications * Excellent written and verbal communication skills with a strong connection to customer success.
Salary: Summary The Senior Client Success Manager, (4C), will be responsible for managing a ... A genuine passion for improving healthcare outcomes and a relentless focus on the customer ...
Quick apply
Salary: Summary The Senior Client Success Manager, (4C), will be responsible for managing a ... A genuine passion for improving healthcare outcomes and a relentless focus on the customer ...
Summary The Senior Client Success Manager, (4C), will be responsible for managing a portfolio of ... A genuine passion for improving healthcare outcomes and a relentless focus on the customer ...
Summary The Senior Client Success Manager, (4C), will be responsible for managing a portfolio of ... A genuine passion for improving healthcare outcomes and a relentless focus on the customer ...
Summary The Senior Client Success Manager, (4C), will be responsible for managing a portfolio of ... A genuine passion for improving healthcare outcomes and a relentless focus on the customer ...
Summary The Senior Client Success Manager, (4C), will be responsible for managing a portfolio of ... A genuine passion for improving healthcare outcomes and a relentless focus on the customer ...
Customer Marketing Manager
$107K - $188K/yr
This role sits at the intersection of marketing, customer success, and sales, ensuring customers ... Manage customer-focused events such as events, conferences, webinars, user groups, and community ...
Customer Marketing Manager
$107K - $188K/yr
This role sits at the intersection of marketing, customer success, and sales, ensuring customers ... Manage customer-focused events such as events, conferences, webinars, user groups, and community ...
Customer Marketing Manager
Wilmington, DE · On-site
$107K - $188K/yr
This role sits at the intersection of marketing, customer success, and sales, ensuring customers ... Manage customer-focused events such as events, conferences, webinars, user groups, and community ...
Customer Marketing Manager
Wilmington, DE · On-site
$107K - $188K/yr
This role sits at the intersection of marketing, customer success, and sales, ensuring customers ... Manage customer-focused events such as events, conferences, webinars, user groups, and community ...
Customer Marketing Manager
Wilmington, DE · On-site
$107K - $188K/yr
This role sits at the intersection of marketing, customer success, and sales, ensuring customers ... Manage customer-focused events such as events, conferences, webinars, user groups, and community ...
Customer Marketing Manager
Wilmington, DE · On-site
$107K - $188K/yr
This role sits at the intersection of marketing, customer success, and sales, ensuring customers ... Manage customer-focused events such as events, conferences, webinars, user groups, and community ...
Installation Success Coordinator
Wilmington, DE · On-site
$28.27 - $44.17/hr
The Install Success Coordinator's (ISC) primary responsibility is to manage all facets of the customers instrument installation services, from site preparation to confirming that the customer is ...
Installation Success Coordinator
Wilmington, DE · On-site
$28.27 - $44.17/hr
The Install Success Coordinator's (ISC) primary responsibility is to manage all facets of the customers instrument installation services, from site preparation to confirming that the customer is ...
Installation Success Coordinator
$28.27 - $44.17/hr
The Install Success Coordinator's (ISC) primary responsibility is to manage all facets of the customers instrumentinstallation services, from site preparation to confirming that the customer is ...
Installation Success Coordinator
$28.27 - $44.17/hr
The Install Success Coordinator's (ISC) primary responsibility is to manage all facets of the customers instrumentinstallation services, from site preparation to confirming that the customer is ...
This role is highly customer-facing and combines account management, inside sales, and customer success. The successful candidate will proactively engage customers through outbound phone calls and ...
This role is highly customer-facing and combines account management, inside sales, and customer success. The successful candidate will proactively engage customers through outbound phone calls and ...
... success frameworks the function operates by, and hold the senior relationships that determine whether customers renew, expand, and advocate. This is not a steady-state management role. The team, the ...
... success frameworks the function operates by, and hold the senior relationships that determine whether customers renew, expand, and advocate. This is not a steady-state management role. The team, the ...
Customer Success Manager Edtech information
What does a typical day look like for a Customer Success Manager in the Edtech industry?
A typical day for a Customer Success Manager in Edtech involves onboarding new users, conducting training sessions or webinars, and responding to customer inquiries or concerns. You’ll proactively check in with schools, educators, or administrators to ensure they are successfully adopting the platform, while also monitoring usage data to identify opportunities for improvement. Collaboration with product, sales, and technical support teams is common, as you’ll help relay user feedback or escalate complex issues. This role is dynamic and combines client-facing work with strategic problem-solving to drive user satisfaction and platform engagement.
What is a Customer Success Manager Edtech job?
A Customer Success Manager (CSM) in Edtech ensures that schools, educators, or institutions maximize the value of the company's educational technology products. They build strong relationships with clients, provide onboarding and training, address concerns, and help drive product adoption. The role involves proactive support, usage monitoring, and collaborating with internal teams to enhance customer satisfaction. Ultimately, their goal is to ensure long-term customer retention and success with the platform.
What are the key skills and qualifications needed to thrive in the Customer Success Manager Edtech position, and why are they important?
To thrive as a Customer Success Manager Edtech, you typically need experience in customer relationship management, education technology platforms, and a bachelor’s degree in a relevant field such as education, business, or communications. Familiarity with CRM software (like Salesforce or HubSpot), learning management systems (LMS), and analytics tools is often required. Excellent problem-solving, communication, and interpersonal skills help you build trust with clients and guide them toward success. These capabilities ensure you can help educational institutions or users maximize their value from the platform, leading to greater satisfaction and retention.
What are popular job titles related to Customer Success Manager Edtech jobs in Delaware? For Customer Success Manager Edtech jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Edtech jobs in Delaware look for? The top searched job categories for Customer Success Manager Edtech jobs in Delaware are:
- Shopify Customer Success Manager
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What cities in Delaware are hiring for Customer Success Manager Edtech jobs? Cities in Delaware with the most Customer Success Manager Edtech job openings:
Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted 4 days ago
Job description
RESPONSIBILITIES:
Kforce has a client that is seeking a Customer Success Manager in Dover, DE.
What You'll Do:
* Design and run a train-the-trainer program that equips customer facilitators to deliver Company simulations independently and well
* Build and own our product-led growth (PLG) motion - defining activation and adoption metrics, in-product prompts and nudges, and self-serve pathways that drive expansion without requiring a sales-led touch
* Design and run a facilitator onboarding experience built directly into the product, so new facilitators can ramp themselves with minimal manual enablement
* Partner closely with Product on roadmap input, in-product UX for onboarding and adoption, and feedback loops from customers and facilitators
* Own customer onboarding - from kickoff through first value - for new accounts, ensuring a fast, consistent path to activation
* Expand and grow existing accounts, identifying opportunities for deeper adoption, additional use cases, and upsell, and owning renewal and expansion outcomes
REQUIREMENTS:
* 7+ years in customer success, account management, or a related customer-facing role at a B2B SaaS company, including experience owning a book of business
* Direct experience building or scaling a product-led growth motion - you understand activation, adoption, and self-serve expansion, not just sales-led account management
* Experience designing and delivering train-the-trainer or facilitator enablement programs; Comfort standing in front of a room (virtual or in-person) and teaching others to teach
* A track record of working closely and effectively with Product - translating customer and facilitator needs into product requirements, and shipping in-product experiences (not just decks and playbooks)
* Experience in HR tech, L&D, or enterprise learning platforms is a strong plus, given Company's customer base of HR and L&D leaders
* Comfort with ambiguity and a build-from-scratch mandate - this role is being defined as much as it's being filled
* Excellent written and verbal communication; Based in the United States
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client that is seeking a Customer Success Manager in Dover, DE.
What You'll Do:
* Design and run a train-the-trainer program that equips customer facilitators to deliver Company simulations independently and well
* Build and own our product-led growth (PLG) motion - defining activation and adoption metrics, in-product prompts and nudges, and self-serve pathways that drive expansion without requiring a sales-led touch
* Design and run a facilitator onboarding experience built directly into the product, so new facilitators can ramp themselves with minimal manual enablement
* Partner closely with Product on roadmap input, in-product UX for onboarding and adoption, and feedback loops from customers and facilitators
* Own customer onboarding - from kickoff through first value - for new accounts, ensuring a fast, consistent path to activation
* Expand and grow existing accounts, identifying opportunities for deeper adoption, additional use cases, and upsell, and owning renewal and expansion outcomes
REQUIREMENTS:
* 7+ years in customer success, account management, or a related customer-facing role at a B2B SaaS company, including experience owning a book of business
* Direct experience building or scaling a product-led growth motion - you understand activation, adoption, and self-serve expansion, not just sales-led account management
* Experience designing and delivering train-the-trainer or facilitator enablement programs; Comfort standing in front of a room (virtual or in-person) and teaching others to teach
* A track record of working closely and effectively with Product - translating customer and facilitator needs into product requirements, and shipping in-product experiences (not just decks and playbooks)
* Experience in HR tech, L&D, or enterprise learning platforms is a strong plus, given Company's customer base of HR and L&D leaders
* Comfort with ambiguity and a build-from-scratch mandate - this role is being defined as much as it's being filled
* Excellent written and verbal communication; Based in the United States
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.