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Customer Success Manager Edtech Jobs in Delaware

DAT Freight Solutions

Carrier Success Manager

Wilmington, DE · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

DAT.com Application Deadline: 07/31/2026 The Opportunity The Carrier Success Manager is responsible ... Customer Feedback & Voice of the Customer * Own the method and cadence for collecting and reporting ...

Wolters Kluwer

Sales Business Retention Rep

Dover, DE · On-site

$40K - $46K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Success Manager (CSM) plays a critical role in helping customers realize value from their investment in Lippincott Solutions. This role partners closely with customers and internal teams ...

Project LeanNation Middletown

Be Seen First

Member Success Specialist - Health & Wellness

Middletown, DE

Maintain accurate CRM notes and follow-up schedules. * Ensure every prospective member receives ... What Success Looks Like You don't need to know everything about nutrition on day one--we'll teach ...

Project LeanNation Middletown

Be Seen First

Member Success Specialist - Health & Wellness

Middletown, DE

Maintain accurate CRM notes and follow-up schedules. * Ensure every prospective member receives ... What Success Looks Like You don't need to know everything about nutrition on day one--we'll teach ...

Wolters Kluwer

Customer Marketing Manager

Wilmington, DE

$107K - $188K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role sits at the intersection of marketing, customer success, and sales, ensuring customers ... Manage customer-focused events such as events, conferences, webinars, user groups, and community ...

Wolters Kluwer

Customer Marketing Manager

Wilmington, DE

$107K - $188K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role sits at the intersection of marketing, customer success, and sales, ensuring customers ... Manage customer-focused events such as events, conferences, webinars, user groups, and community ...

Wolters Kluwer

Customer Marketing Manager

Wilmington, DE

$107K - $188K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role sits at the intersection of marketing, customer success, and sales, ensuring customers ... Manage customer-focused events such as events, conferences, webinars, user groups, and community ...

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Customer Success Manager Edtech information

What does a customer success manager edtech do?

A typical day for a Customer Success Manager in Edtech involves onboarding new users, conducting training sessions or webinars, and responding to customer inquiries or concerns. You’ll proactively check in with schools, educators, or administrators to ensure they are successfully adopting the platform, while also monitoring usage data to identify opportunities for improvement. Collaboration with product, sales, and technical support teams is common, as you’ll help relay user feedback or escalate complex issues. This role is dynamic and combines client-facing work with strategic problem-solving to drive user satisfaction and platform engagement.

What is a customer success manager edtech?

A Customer Success Manager (CSM) in Edtech ensures that schools, educators, or institutions maximize the value of the company's educational technology products. They build strong relationships with clients, provide onboarding and training, address concerns, and help drive product adoption. The role involves proactive support, usage monitoring, and collaborating with internal teams to enhance customer satisfaction. Ultimately, their goal is to ensure long-term customer retention and success with the platform.

What are the key skills and qualifications needed to thrive as a customer success manager edtech?

To thrive as a Customer Success Manager Edtech, you typically need experience in customer relationship management, education technology platforms, and a bachelor’s degree in a relevant field such as education, business, or communications. Familiarity with CRM software (like Salesforce or HubSpot), learning management systems (LMS), and analytics tools is often required. Excellent problem-solving, communication, and interpersonal skills help you build trust with clients and guide them toward success. These capabilities ensure you can help educational institutions or users maximize their value from the platform, leading to greater satisfaction and retention.

What are popular job titles related to Customer Success Manager Edtech jobs in Delaware?

For Customer Success Manager Edtech jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Edtech jobs in Delaware look for?

The top searched job categories for Customer Success Manager Edtech jobs in Delaware are:

What cities in Delaware are hiring for Customer Success Manager Edtech jobs?

Cities in Delaware with the most Customer Success Manager Edtech job openings:

Customer Success Manager Edtech jobs near you
Infographic showing various Customer Success Manager Edtech job openings in Delaware as of August 2026, with employment types broken down into 76% Full Time, 20% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Entry Level Customer Success Specialist

Reynolds & Reynolds Inc

Dover, DE • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Customer Service

Full Time

Position Description

As a Customer Success Specialist you will be responsible for providing high level customer support to approximately 30-50 automotive dealerships in a defined area. Functioning as a consultant, you will be responsible for providing excellent support for our products and ensuring that our customers are using the software that they purchased to their full potential. You will provide both on-site and video conference support to customers. Roughly 80% of the time you will be on-site and 20% will be video conference.

\n#LI-Remote \n

Training

Paid Training! The nature of the position requires you to successfully complete an intensive training program. Training for this role will consist of classroom instruction at our offices in Houston, TX and Dayton, OH, as well as online courses where you will receive in-depth product training and automotive industry knowledge. In addition, you will be paired with mentors across the country where you can apply your classroom knowledge in a real-world setting.

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Requirements

Bachelor\u2019s Degree or equivalent experience; Must be a self-starter with good time management skills; Strong written and verbal communication skills; Excellent customer service and organizational skills; Ability to build strong customer relationships; Must have a valid driver\u2019s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years; Ability to travel, with overnight hotel stays, up to 50% during training period (approximately 6 months). After training, must be able to travel approximately 10% of the month.; Must have reliable home internet with sufficient bandwidth for video conferencing

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Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

\n- Medical, dental, vision, life insurance, and a health savings account\n- 401(k) with up to 6% matching\n- Company car for business and personal use\n- Professional development and training\n- Promotion from within\n- Paid vacation and sick days\n- Eight paid holidays\n- Referral bonuses \nReynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer. \n

Salary:

54,000.00 - 58,000.00 / Yearly

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