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Success Manager Jobs in Delaware (NOW HIRING)

Truveris

Customer Success Director

Wilmington, DE · On-site +1

$120K - $150K/yr

Description Customer Success Director Strategic Accounts | PBM Contract Advisory Wilmington ... Experience managing large, complex accounts, ideally including public sector clients and ...

Owens Community College

$51K - $57K/yr

Earn & Learn Success Coach Essential Functions: * Provide proactive academic, personal, and career ... Excellent organizational and project management skills to oversee program operations and compliance.

Wolters Kluwer

Customer Success Associate

Wilmington, DE · On-site

$36K - $61K/yr

CT Corporation is the global leader of legal entity management, corporate compliance and due ... As a Customer Success Associate, you will build upon your foundational skills to support and manage ...

McQuade Organization

Responsibilities Are you passionate about helping people succeed while delivering exceptional service experiences? We're looking for motivated individuals to join our growing team as Customer Success ...

McQuade Organization

Responsibilities Are you passionate about helping people succeed while delivering exceptional service experiences? We're looking for motivated individuals to join our growing team as Customer Success ...

McQuade Organization

Responsibilities Are you passionate about helping people succeed while delivering exceptional service experiences? We're looking for motivated individuals to join our growing team as Customer Success ...

McQuade Organization

Responsibilities Are you passionate about helping people succeed while delivering exceptional service experiences? We're looking for motivated individuals to join our growing team as Customer Success ...

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Success Manager information

See Delaware salary details

$32.5K

$83.1K

$140.1K

How much do success manager jobs pay per year?

As of Jul 25, 2026, the average yearly pay for success manager in Delaware is $83,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,600.00 and $99,100.00 per year, depending on experience, location, and employer.

Will AI replace CSM?

AI is unlikely to fully replace Success Managers (CSMs), as their role involves complex interpersonal skills, strategic thinking, and personalized customer engagement that AI cannot replicate. Instead, AI tools are increasingly used to automate routine tasks, analyze data, and support CSMs in delivering better service. Success Managers who adapt by integrating AI and developing soft skills will remain valuable in customer success roles.

What jobs pay 500,000 a year in the US?

Success Managers in high-level corporate or executive roles can earn $500,000 or more annually, especially with bonuses, stock options, or profit sharing. Such compensation typically requires extensive experience, leadership skills, and often involves working in industries like technology, finance, or consulting at senior levels.

How does a Success Manager typically collaborate with cross-functional teams to support client outcomes?

Success Managers regularly work with departments like Sales, Product, and Support to ensure clients achieve their desired outcomes with the company's products or services. This often involves coordinating onboarding processes, communicating client feedback to product teams, and working alongside support to resolve any issues that arise. Effective collaboration helps build lasting client relationships and drives continuous improvement. Success Managers also participate in regular meetings with these teams to align on goals and share insights, making teamwork a core part of the role.

What does a success manager do?

A success manager is responsible for ensuring clients or customers achieve their desired outcomes with a company's products or services. They build relationships, provide support, and coordinate with internal teams to address client needs, often using tools like CRM software. Success managers typically monitor client satisfaction and work proactively to prevent issues and promote retention.

What are the key skills and qualifications needed to thrive as a Success Manager, and why are they important?

To thrive as a Success Manager, you need strong relationship management, customer service acumen, and a solid understanding of the product or service, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, data analysis tools, and project management systems is typically required. Outstanding communication, problem-solving, and proactive listening skills help you build trust and anticipate client needs. These abilities are crucial for ensuring client satisfaction, driving retention, and fostering long-term business growth.

What are Success Managers?

Success Managers, often called Customer Success Managers (CSMs), are professionals who work to ensure that customers achieve their desired outcomes when using a company's products or services. They build strong relationships with clients, provide onboarding and training, and act as the main point of contact for resolving issues and gathering feedback. Success Managers also help identify opportunities for customers to gain more value and may work with sales or support teams to improve the overall customer experience. Their main goal is to drive customer satisfaction, retention, and long-term loyalty.

What is a typical CSM salary?

A Success Manager (CSM) salary varies depending on experience, location, and industry, but typically ranges from $60,000 to $100,000 annually in the United States. Senior or enterprise-level CSMs can earn over $120,000 with bonuses and benefits. Strong communication skills and familiarity with customer relationship management (CRM) tools are often required.
What are popular job titles related to Success Manager jobs in Delaware? For Success Manager jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Success Manager jobs in Delaware look for? The top searched job categories for Success Manager jobs in Delaware are:
What cities in Delaware are hiring for Success Manager jobs? Cities in Delaware with the most Success Manager job openings:
Success Manager jobs near you
Infographic showing various Success Manager job openings in Delaware as of July 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $83,136 per year, or $40 per hour.
Customer Success Manager

Customer Success Manager

Kforce Technology Staffing

Dover, DE • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

RESPONSIBILITIES:
Kforce has a client that is seeking a Customer Success Manager in Dover, DE.
What You'll Do:
* Design and run a train-the-trainer program that equips customer facilitators to deliver Company simulations independently and well
* Build and own our product-led growth (PLG) motion - defining activation and adoption metrics, in-product prompts and nudges, and self-serve pathways that drive expansion without requiring a sales-led touch
* Design and run a facilitator onboarding experience built directly into the product, so new facilitators can ramp themselves with minimal manual enablement
* Partner closely with Product on roadmap input, in-product UX for onboarding and adoption, and feedback loops from customers and facilitators
* Own customer onboarding - from kickoff through first value - for new accounts, ensuring a fast, consistent path to activation
* Expand and grow existing accounts, identifying opportunities for deeper adoption, additional use cases, and upsell, and owning renewal and expansion outcomes
REQUIREMENTS:
* 7+ years in customer success, account management, or a related customer-facing role at a B2B SaaS company, including experience owning a book of business
* Direct experience building or scaling a product-led growth motion - you understand activation, adoption, and self-serve expansion, not just sales-led account management
* Experience designing and delivering train-the-trainer or facilitator enablement programs; Comfort standing in front of a room (virtual or in-person) and teaching others to teach
* A track record of working closely and effectively with Product - translating customer and facilitator needs into product requirements, and shipping in-product experiences (not just decks and playbooks)
* Experience in HR tech, L&D, or enterprise learning platforms is a strong plus, given Company's customer base of HR and L&D leaders
* Comfort with ambiguity and a build-from-scratch mandate - this role is being defined as much as it's being filled
* Excellent written and verbal communication; Based in the United States
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

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