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Success Manager Jobs in Delaware (NOW HIRING)

Truveris

Customer Success Director

Wilmington, DE · On-site +1

$120K - $150K/yr

Description Customer Success Director Strategic Accounts | PBM Contract Advisory Wilmington ... Experience managing large, complex accounts, ideally including public sector clients and ...

Wolters Kluwer

Customer Success Associate

Wilmington, DE

$36.80K - $61.70K/yr

Businesses and law firms around the world trust CT Corporation to manage their most critical business and legal compliance responsibilities. As a Customer Success Associate, you will build upon your ...

Wolters Kluwer

Customer Success Associate

Wilmington, DE

$36.80K - $61.70K/yr

CT Corporation is the global leader of legal entity management, corporate compliance and due ... As a Customer Success Associate, you will build upon your foundational skills to support and manage ...

Wolters Kluwer

Customer Success Associate

Wilmington, DE · On-site

$36.80K - $61.70K/yr

CT Corporation is the global leader of legal entity management, corporate compliance and due ... As a Customer Success Associate, you will build upon your foundational skills to support and manage ...

Wolters Kluwer

Customer Success Associate

Wilmington, DE

$36.80K - $61.70K/yr

CT Corporation is the global leader of legal entity management, corporate compliance and due ... As a Customer Success Associate, you will build upon your foundational skills to support and manage ...

Wolters Kluwer

Customer Success Associate

Wilmington, DE · On-site

$37.70K - $63.20K/yr

As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring ...

Wolters Kluwer

Customer Success Associate

Wilmington, DE · On-site

$37.70K - $63.20K/yr

As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring ...

Wolters Kluwer

Customer Success Associate

Wilmington, DE · On-site

$37.70K - $63.20K/yr

As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring ...

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See Delaware salary details

$32.5K

$83.1K

$140.1K

How much do success manager jobs pay per year?

As of May 29, 2026, the average yearly pay for success manager in Delaware is $83,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,600.00 and $99,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Success Manager, and why are they important?

To thrive as a Success Manager, you need strong relationship management, customer service acumen, and a solid understanding of the product or service, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, data analysis tools, and project management systems is typically required. Outstanding communication, problem-solving, and proactive listening skills help you build trust and anticipate client needs. These abilities are crucial for ensuring client satisfaction, driving retention, and fostering long-term business growth.

How does a Success Manager typically collaborate with cross-functional teams to support client outcomes?

Success Managers regularly work with departments like Sales, Product, and Support to ensure clients achieve their desired outcomes with the company's products or services. This often involves coordinating onboarding processes, communicating client feedback to product teams, and working alongside support to resolve any issues that arise. Effective collaboration helps build lasting client relationships and drives continuous improvement. Success Managers also participate in regular meetings with these teams to align on goals and share insights, making teamwork a core part of the role.

What are Success Managers?

Success Managers, often called Customer Success Managers (CSMs), are professionals who work to ensure that customers achieve their desired outcomes when using a company's products or services. They build strong relationships with clients, provide onboarding and training, and act as the main point of contact for resolving issues and gathering feedback. Success Managers also help identify opportunities for customers to gain more value and may work with sales or support teams to improve the overall customer experience. Their main goal is to drive customer satisfaction, retention, and long-term loyalty.
What are popular job titles related to Success Manager jobs in Delaware? For Success Manager jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Success Manager jobs in Delaware look for? The top searched job categories for Success Manager jobs in Delaware are:
Success Manager jobs near you
Brand Protection Success Manager

Brand Protection Success Manager

CSC (Corporation Service Company)

Wilmington, DE • Hybrid

Full-time

PTO

Posted 2 days ago

Job description

Brand Protection Success Manager

Wilmington, DE or Gaithersburg, MD

Hybrid Work Model (3 days onsite/2 days remote- Wilmington, Delaware Office)

Monday-Friday, 8:00am-5:00pm 

As a Brand Protection Success Manager, you'll work with some of the largest and most prominent brands, ensuring we deliver a dynamic, results-driven program that goes beyond their goals. In doing so, you'll leverage cutting-edge tools and a global support network to provide daily value, establish a smooth customer journey, and supply both near-term solutions and long-range strategies. By maintaining efficiency and effectiveness, you'll secure our customers' success and build lasting relationships.

Organization & People:

  • Primary point of contact for large Brand Protection, Anti-Fraud, and Enforcement customers
  • Responsible for day-to-day tactical coordination and support
  • Responsible for tactical and strategic review meetings, coordinating internally to provide strategic advice and service direction
  • Work closely with customers to build strong relationships with decision makers
  • Work closely with customers to ensure the service continues to meet contractual requirements and is delivered on time
  • Work closely with the customers and internal teams to identify and allow the business to execute on upselling and cross sell opportunities

Planning & Reporting:

  • Assist the Strategic Account Manager with service renewal
  • Assist leaders with the efficient and effective deployment of resources
  • Accountable for coordinating in-service projects with customers and internal teams

Risk, Issue, Actions and Decision Management:

  • Responsible for service issue escalation, tracking and ownership
  • Responsible for monitoring inter-departmental, service-related actions and following up as required

Change Control:

  • Monitor and review tools and process utilized and recommend changes as appropriate
  • Stay informed on industry developments and emerging trends, ensuring up-to-date knowledge to provide valuable insights and recommendations

What technical skills, experience and qualifications do you need?

  • Excellent knowledge of Brand Protection, Anti-Fraud, Enforcement services, techniques, and IP legislation
  • Experience in a customer-facing role, preferably as a Senior Analyst, IP Advisor or Strategic Account Manager
  • Proven ability to analyze complex data sets, extract meaningful insights, and effectively interpret results to support decision-making.
  • Experienced and strong influencer who can manage expectations and leverage collaboration from Senior Management Teams on the customer side whilst coordinating internal teams across different departments (Operational, Commercial, Technical and Legal)
  • Highly effective written and verbal communication skills; must be able to speak English clearly; must be able to concisely explain business problems or solutions both in writing and verbally
  • Ability to retain objectivity and the understanding of a problem or situation

#LI-CS1

#LI-Hybrid

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers. 

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

At CSC, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations.

CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions.
  • CSC is a great place to work with smart and dedicated people.
  • We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work.
  • We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
  • Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
  • CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
  • As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

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