... operations and customers' success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our ...
... operations and customers' success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our ...
Collaborate with a forward-thinking team committed to innovation and customer success. * Gain ... Provide technical training and operational guidance to customers on machine operation and ...
Collaborate with a forward-thinking team committed to innovation and customer success. * Gain ... Provide technical training and operational guidance to customers on machine operation and ...
Customer Relations Representative - State Farm Agent Team Member
Laurel, DE · On-site
$30K - $50K/yr
As an Customer Relations Representative - State Farm Agent Team Member for Joshua Bailey - State Farm Agent, you are vital to our daily business operations and customers' success. You grow our agency ...
Customer Relations Representative - State Farm Agent Team Member
Laurel, DE · On-site
$30K - $50K/yr
As an Customer Relations Representative - State Farm Agent Team Member for Joshua Bailey - State Farm Agent, you are vital to our daily business operations and customers' success. You grow our agency ...
Trust Operations Associate
Greenville, DE · On-site
... success . What You'll Be Doing The Trust Operations Associate will process a wide variety of transactions. The Associate must be aware of impacts on customer statements while processing. This role ...
Trust Operations Associate
Greenville, DE · On-site
... success . What You'll Be Doing The Trust Operations Associate will process a wide variety of transactions. The Associate must be aware of impacts on customer statements while processing. This role ...
... success . What You'll Be Doing The Trust Operations Associate will process a wide variety of transactions. The Associate must be aware of impacts on customer statements while processing. This role ...
... success . What You'll Be Doing The Trust Operations Associate will process a wide variety of transactions. The Associate must be aware of impacts on customer statements while processing. This role ...
... success . The Trust Operations Associate will process a wide variety of transactions. The Associate must be aware of impacts on customer statements while processing. This role will work with the ...
... success . The Trust Operations Associate will process a wide variety of transactions. The Associate must be aware of impacts on customer statements while processing. This role will work with the ...
Operations Leader
Millville, DE · On-site
We bring our unique superpowers and champion authenticity in everyone to drive success. About Petco ... Address customer questions and resolve concerns promptly and professionally. * Model Petco ...
Operations Leader
Millville, DE · On-site
We bring our unique superpowers and champion authenticity in everyone to drive success. About Petco ... Address customer questions and resolve concerns promptly and professionally. * Model Petco ...
We bring our unique superpowers and champion authenticity in everyone to drive success. About Petco ... Address customer questions and resolve concerns promptly and professionally. * Model Petco ...
We bring our unique superpowers and champion authenticity in everyone to drive success. About Petco ... Address customer questions and resolve concerns promptly and professionally. * Model Petco ...
... for success in this fast-paced role. A day in the life as an Operations Associate... * Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy ...
... for success in this fast-paced role. A day in the life as an Operations Associate... * Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy ...
... operations, and market challenges, to guide client strategy and translate product features into ... A genuine passion for improving healthcare outcomes and a relentless focus on the customer ...
... operations, and market challenges, to guide client strategy and translate product features into ... A genuine passion for improving healthcare outcomes and a relentless focus on the customer ...
Operations Specialist
Laurel, DE · On-site
$20/hr
... customers about service issues as needed, and communicating with employees about scheduling and ... achieve success with integrity. The company, through its subsidiaries, provides collection ...
Operations Specialist
Laurel, DE · On-site
$20/hr
... customers about service issues as needed, and communicating with employees about scheduling and ... achieve success with integrity. The company, through its subsidiaries, provides collection ...
Senior Client Success Manager
Wilmington, DE · On-site
... operations, and market challenges, to guide client strategy and translate product features into ... A genuine passion for improving healthcare outcomes and a relentless focus on the customer ...
Senior Client Success Manager
Wilmington, DE · On-site
... operations, and market challenges, to guide client strategy and translate product features into ... A genuine passion for improving healthcare outcomes and a relentless focus on the customer ...
Senior Client Success Manager
Wilmington, DE · On-site
... operations, and market challenges, to guide client strategy and translate product features into ... A genuine passion for improving healthcare outcomes and a relentless focus on the customer ...
Quick apply
Senior Client Success Manager
Wilmington, DE · On-site
... operations, and market challenges, to guide client strategy and translate product features into ... A genuine passion for improving healthcare outcomes and a relentless focus on the customer ...
... customers about service issues as needed, and communicating with employees about scheduling and ... achieve success with integrity. The company, through its subsidiaries, provides collection ...
... customers about service issues as needed, and communicating with employees about scheduling and ... achieve success with integrity. The company, through its subsidiaries, provides collection ...
... customers about service issues as needed, and communicating with employees about scheduling and ... achieve success with integrity. The company, through its subsidiaries, provides collection ...
... customers about service issues as needed, and communicating with employees about scheduling and ... achieve success with integrity. The company, through its subsidiaries, provides collection ...
Operations Specialist
Laurel, DE · On-site
$20/hr
... customers about service issues as needed, and communicating with employees about scheduling and ... achieve success with integrity. The company, through its subsidiaries, provides collection ...
Operations Specialist
Laurel, DE · On-site
$20/hr
... customers about service issues as needed, and communicating with employees about scheduling and ... achieve success with integrity. The company, through its subsidiaries, provides collection ...
... and customer service operations (originations, servicing, and collections). This role is ... Demonstrated success improving reporting clarity, consistency, and adoption * Strong balance of ...
Quick apply
... and customer service operations (originations, servicing, and collections). This role is ... Demonstrated success improving reporting clarity, consistency, and adoption * Strong balance of ...
Operations Manager 1
New Castle, DE · On-site
$65K - $70K/yr
Our unwavering commitment to excellence, customer satisfaction, and safety has established BWT ... their success. Position Overview The Operations Manager oversees all warehouse operations ...
Operations Manager 1
New Castle, DE · On-site
$65K - $70K/yr
Our unwavering commitment to excellence, customer satisfaction, and safety has established BWT ... their success. Position Overview The Operations Manager oversees all warehouse operations ...
Deposit, Product Operations Partner
Newark, DE · Hybrid
$130K - $161K/yr
... of customer impacting events Contribute to building a more proactive risk and control environment within product operations Success Profile The ideal candidate brings a strong combination of ...
Deposit, Product Operations Partner
Newark, DE · Hybrid
$130K - $161K/yr
... of customer impacting events Contribute to building a more proactive risk and control environment within product operations Success Profile The ideal candidate brings a strong combination of ...
Operations Manager 1
New Castle, DE · On-site
$65K - $70K/yr
Our unwavering commitment to excellence, customer satisfaction, and safety has established BWT ... their success. Position Overview The Operations Manager oversees all warehouse operations ...
Operations Manager 1
New Castle, DE · On-site
$65K - $70K/yr
Our unwavering commitment to excellence, customer satisfaction, and safety has established BWT ... their success. Position Overview The Operations Manager oversees all warehouse operations ...
Customer Success Operations information
See Delaware salary details
$32.5K - $42.3K
4% of jobs
$42.3K - $52.1K
10% of jobs
$58.9K is the 25th percentile. Wages below this are outliers.
$52.1K - $61.9K
16% of jobs
$61.9K - $71.7K
15% of jobs
The median wage is $75.4K / yr.
$71.7K - $81.4K
14% of jobs
$81.4K - $91.2K
14% of jobs
$93.9K is the 75th percentile. Wages above this are outliers.
$91.2K - $101K
10% of jobs
$101K - $110.8K
10% of jobs
$110.8K - $120.6K
4% of jobs
$120.6K - $130.3K
2% of jobs
$130.3K - $140.1K
2% of jobs
$32.5K
$83.1K
$140.1K
How much do customer success operations jobs pay per year?
As of Jun 17, 2026, the average yearly pay for customer success operations in Delaware is $83,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,600.00 and $99,100.00 per year, depending on experience, location, and employer.
How does a Customer Success Operations professional typically collaborate with Customer Success Managers and other teams?
Customer Success Operations professionals play a key role in supporting Customer Success Managers (CSMs) by optimizing processes, managing data, and ensuring the right tools are in place. They regularly collaborate with CSMs to analyze customer health metrics, identify areas for improvement, and streamline workflows. Additionally, they work closely with Sales, Product, and IT teams to align on customer feedback, enhance onboarding processes, and implement technology solutions that improve the customer experience. This cross-functional collaboration helps drive customer retention and operational efficiency.
What is the difference between Customer Success Operations vs Customer Support Specialist?
| Aspect | Customer Success Operations | Customer Support Specialist |
|---|---|---|
| Primary Focus | Optimizing customer success processes, data analysis, and strategy | Handling customer inquiries, troubleshooting, and issue resolution |
| Required Skills | Data analysis, process improvement, CRM tools | Communication, problem-solving, technical troubleshooting |
| Work Environment | Cross-functional teams, strategic planning | Customer service centers, support tickets |
| Common Industry Usage | Tech, SaaS, subscription services | Tech, retail, service industries |
Customer Success Operations focuses on improving customer retention and success strategies through data and process optimization, while Customer Support Specialists handle direct customer issues and technical support. Both roles are essential but serve different functions within customer experience management.
What is the customer success operations role?
Customer Success Operations is a role focused on optimizing the processes, tools, and data that support customer success teams. It involves managing customer data, implementing CRM systems, and analyzing metrics to improve customer retention and satisfaction. Professionals in this role often work closely with sales, support, and product teams to streamline workflows and enhance overall customer experience.
How much do CSMS usually make?
Customer Success Managers (CSMs) in customer success operations typically earn between $60,000 and $100,000 annually, depending on experience, location, and company size. Senior or specialized roles can pay higher, often exceeding $120,000 with bonuses and benefits included.
Is being a CSM stressful?
Customer Success Managers (CSMs) often experience stress due to managing client relationships, meeting retention targets, and handling escalations. The role requires strong communication, problem-solving skills, and the ability to prioritize tasks in a fast-paced environment, which can contribute to workload pressure.
What are the key skills and qualifications needed to thrive as a Customer Success Operations professional, and why are they important?
To thrive as a Customer Success Operations professional, you need strong analytical skills, business acumen, and experience with customer success processes, often supported by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce, data analysis tools, and success platforms such as Gainsight is typically required. Outstanding communication, problem-solving abilities, and cross-functional collaboration skills help individuals excel in this role. These competencies are crucial for streamlining customer journeys, driving retention, and enabling customer success teams to deliver exceptional service.
What is Customer Success Operations?
Customer Success Operations, often abbreviated as CS Ops, is a specialized role that supports customer success teams by optimizing processes, managing data, implementing technology, and developing strategies to improve customer outcomes. CS Ops professionals ensure that customer success managers have the tools, insights, and workflows needed to engage customers effectively and drive retention and growth. They often work on analytics, process design, and cross-functional projects to streamline the customer journey. By enabling efficiency and scalability, Customer Success Operations helps organizations deliver consistent and high-quality customer experiences.
How much does a CSM get paid?
Customer Success Managers (CSMs) typically earn a median annual salary ranging from $60,000 to $100,000, depending on experience, location, and industry. Senior or specialized CSMs with certifications or technical skills can earn higher salaries, often exceeding $120,000. Compensation may also include bonuses and benefits based on performance and company size.
What cities in Delaware are hiring for Customer Success Operations jobs? Cities in Delaware with the most Customer Success Operations job openings:
Customer Relations Representative - State Farm Agent Team Member
Joshua Bailey - State Farm AgentLaurel, DE
$30K - $50K/yr
Other
PTO
Posted 14 days ago
Job description
Customer Relations Representative - State Farm Agent Team Member
As an Customer Relations Representative - State Farm Agent Team Member for Joshua Bailey - State Farm Agent, you are vital to our daily business operations and customers' success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
Benefits:
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
Responsibilities:
- Establish customer relationships and follow up with customers, as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
- Promote successful and long-lasting customer relations.
Qualifications:
- Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
- Experience managing client relationships is preferred
- Interest in marketing products and services based on customer needs
- Excellent communication skills - written, verbal, and listening
- Dedicated to customer service
- Able to anticipate customer needs
- Able to effectively relate to a customer
Compensation: $30,000.00 - $50,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Laurel, DE and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.