Customer Success Manager
Dover, DE · On-site
Kforce has a client that is seeking a Customer Success Manager in Dover, DE. What You'll Do: * Design and run a train-the-trainer program that equips customer facilitators to deliver Company ...
Customer Success Manager
Dover, DE · On-site
Kforce has a client that is seeking a Customer Success Manager in Dover, DE. What You'll Do: * Design and run a train-the-trainer program that equips customer facilitators to deliver Company ...
Customer Success Director
Wilmington, DE · On-site +1
$120K - $150K/yr
Description Customer Success Director Strategic Accounts | PBM Contract Advisory Wilmington ... Experience managing large, complex accounts, ideally including public sector clients and ...
Customer Success Director
Wilmington, DE · On-site +1
$120K - $150K/yr
Description Customer Success Director Strategic Accounts | PBM Contract Advisory Wilmington ... Experience managing large, complex accounts, ideally including public sector clients and ...
Customer Success Associate
$36K - $61K/yr
CT Corporation is the global leader of legal entity management, corporate compliance and due ... As a Customer Success Associate, you will build upon your foundational skills to support and manage ...
Customer Success Associate
$36K - $61K/yr
CT Corporation is the global leader of legal entity management, corporate compliance and due ... As a Customer Success Associate, you will build upon your foundational skills to support and manage ...
Customer Success Associate
Wilmington, DE · On-site
$36K - $61K/yr
CT Corporation is the global leader of legal entity management, corporate compliance and due ... As a Customer Success Associate, you will build upon your foundational skills to support and manage ...
Customer Success Associate
Wilmington, DE · On-site
$36K - $61K/yr
CT Corporation is the global leader of legal entity management, corporate compliance and due ... As a Customer Success Associate, you will build upon your foundational skills to support and manage ...
Customer Success Associate
Wilmington, DE · On-site
$36K - $61K/yr
CT Corporation is the global leader of legal entity management, corporate compliance and due ... As a Customer Success Associate, you will build upon your foundational skills to support and manage ...
Customer Success Associate
Wilmington, DE · On-site
$36K - $61K/yr
CT Corporation is the global leader of legal entity management, corporate compliance and due ... As a Customer Success Associate, you will build upon your foundational skills to support and manage ...
Customer Success Associate
$36K - $61K/yr
CT Corporation is the global leader of legal entity management, corporate compliance and due ... As a Customer Success Associate, you will build upon your foundational skills to support and manage ...
Customer Success Associate
$36K - $61K/yr
CT Corporation is the global leader of legal entity management, corporate compliance and due ... As a Customer Success Associate, you will build upon your foundational skills to support and manage ...
Brand Protection Success Manager Wilmington, DE or Gaithersburg, MD Hybrid Work Model (3 days ... Work closely with customers to build strong relationships with decision makers * Work closely with ...
Brand Protection Success Manager Wilmington, DE or Gaithersburg, MD Hybrid Work Model (3 days ... Work closely with customers to build strong relationships with decision makers * Work closely with ...
Brand Protection Success Manager Wilmington, DE or Gaithersburg, MD Hybrid Work Model (3 days ... Work closely with customers to build strong relationships with decision makers * Work closely with ...
Brand Protection Success Manager Wilmington, DE or Gaithersburg, MD Hybrid Work Model (3 days ... Work closely with customers to build strong relationships with decision makers * Work closely with ...
Senior Client Success Manager The Senior Client Success Manager will be responsible for managing a ... A genuine passion for improving healthcare outcomes and a relentless focus on the customer ...
Senior Client Success Manager The Senior Client Success Manager will be responsible for managing a ... A genuine passion for improving healthcare outcomes and a relentless focus on the customer ...
Handle post-sale account management, fostering growth through great customer service. Qualifications * Excellent written and verbal communication skills with a strong connection to customer success.
Quick apply
Handle post-sale account management, fostering growth through great customer service. Qualifications * Excellent written and verbal communication skills with a strong connection to customer success.
Summary The Senior Client Success Manager, (4C), will be responsible for managing a portfolio of ... A genuine passion for improving healthcare outcomes and a relentless focus on the customer ...
Summary The Senior Client Success Manager, (4C), will be responsible for managing a portfolio of ... A genuine passion for improving healthcare outcomes and a relentless focus on the customer ...
Salary: Summary The Senior Client Success Manager, (4C), will be responsible for managing a ... A genuine passion for improving healthcare outcomes and a relentless focus on the customer ...
Quick apply
Salary: Summary The Senior Client Success Manager, (4C), will be responsible for managing a ... A genuine passion for improving healthcare outcomes and a relentless focus on the customer ...
Summary The Senior Client Success Manager, (4C), will be responsible for managing a portfolio of ... A genuine passion for improving healthcare outcomes and a relentless focus on the customer ...
Summary The Senior Client Success Manager, (4C), will be responsible for managing a portfolio of ... A genuine passion for improving healthcare outcomes and a relentless focus on the customer ...
Be Seen First
Maintain accurate CRM notes and follow-up schedules. * Ensure every prospective member receives ... What Success Looks Like You don't need to know everything about nutrition on day one--we'll teach ...
New
Quick apply
Be Seen First
Maintain accurate CRM notes and follow-up schedules. * Ensure every prospective member receives ... What Success Looks Like You don't need to know everything about nutrition on day one--we'll teach ...
New
Be Seen First
Maintain accurate CRM notes and follow-up schedules. * Ensure every prospective member receives ... What Success Looks Like You don't need to know everything about nutrition on day one--we'll teach ...
New
Quick apply
Be Seen First
Maintain accurate CRM notes and follow-up schedules. * Ensure every prospective member receives ... What Success Looks Like You don't need to know everything about nutrition on day one--we'll teach ...
New
Customer Marketing Manager
Wilmington, DE · On-site
$107K - $188K/yr
This role sits at the intersection of marketing, customer success, and sales, ensuring customers ... Manage customer-focused events such as events, conferences, webinars, user groups, and community ...
Customer Marketing Manager
Wilmington, DE · On-site
$107K - $188K/yr
This role sits at the intersection of marketing, customer success, and sales, ensuring customers ... Manage customer-focused events such as events, conferences, webinars, user groups, and community ...
Customer Marketing Manager
$107K - $188K/yr
This role sits at the intersection of marketing, customer success, and sales, ensuring customers ... Manage customer-focused events such as events, conferences, webinars, user groups, and community ...
Customer Marketing Manager
$107K - $188K/yr
This role sits at the intersection of marketing, customer success, and sales, ensuring customers ... Manage customer-focused events such as events, conferences, webinars, user groups, and community ...
Customer Marketing Manager
$107K - $188K/yr
This role sits at the intersection of marketing, customer success, and sales, ensuring customers ... Manage customer-focused events such as events, conferences, webinars, user groups, and community ...
Customer Marketing Manager
$107K - $188K/yr
This role sits at the intersection of marketing, customer success, and sales, ensuring customers ... Manage customer-focused events such as events, conferences, webinars, user groups, and community ...
Installation Success Coordinator
Wilmington, DE · On-site
$28.27 - $44.17/hr
The Install Success Coordinator's (ISC) primary responsibility is to manage all facets of the customers instrument installation services, from site preparation to confirming that the customer is ...
Installation Success Coordinator
Wilmington, DE · On-site
$28.27 - $44.17/hr
The Install Success Coordinator's (ISC) primary responsibility is to manage all facets of the customers instrument installation services, from site preparation to confirming that the customer is ...
Installation Success Coordinator
Wilmington, DE · On-site
$28.27 - $44.17/hr
The Install Success Coordinator's (ISC) primary responsibility is to manage all facets of the customers instrumentinstallation services, from site preparation to confirming that the customer is ...
Installation Success Coordinator
Wilmington, DE · On-site
$28.27 - $44.17/hr
The Install Success Coordinator's (ISC) primary responsibility is to manage all facets of the customers instrumentinstallation services, from site preparation to confirming that the customer is ...
Customer Success Manager Govtech information
What is a Customer Success Manager in Govtech?
A Customer Success Manager (CSM) in Govtech is responsible for ensuring that government clients effectively adopt and benefit from technology solutions provided by their company. They act as the main point of contact between the tech provider and public sector clients, helping to onboard users, resolve issues, and maximize the value gained from the product or service. Their role is crucial in building long-term relationships, driving client satisfaction, and enabling digital transformation within government organizations.
What are the key skills and qualifications needed to thrive as a Customer Success Manager in Govtech, and why are they important?
To thrive as a Customer Success Manager in Govtech, you need a strong understanding of government processes, client relationship management, and SaaS solutions, typically supported by a degree in business, public administration, or a related field. Familiarity with CRM software like Salesforce, customer analytics tools, and government procurement systems is highly valuable. Exceptional communication, problem-solving, and stakeholder management skills help build trust and ensure client satisfaction. These capabilities are crucial for driving product adoption, maximizing client retention, and navigating the unique challenges of government clients.
How does a Customer Success Manager in Govtech typically collaborate with government clients and internal teams to ensure project success?
As a Customer Success Manager in the Govtech sector, you will regularly liaise with government stakeholders to understand their unique needs, regulatory requirements, and project goals. You’ll serve as the main point of contact, coordinating with product, engineering, and support teams to tailor solutions, manage expectations, and resolve issues promptly. Success in this role often requires strong communication skills, patience, and the ability to navigate complex approval processes. Building trust with clients and fostering a collaborative internal environment are key to delivering value and ensuring long-term satisfaction.
What is the difference between Customer Success Manager Govtech vs Customer Support Specialist Govtech?
| Aspect | Customer Success Manager Govtech | Customer Support Specialist Govtech |
|---|---|---|
| Primary Focus | Building long-term client relationships and ensuring product adoption | Providing technical support and resolving user issues |
| Required Skills | Customer relationship management, communication, strategic planning | Technical troubleshooting, product knowledge, problem-solving |
| Work Environment | Proactive engagement with clients, account management | Reactive support, helpdesk or support center |
| Industry Usage | Used in government technology projects to retain clients | Used to assist users with technical problems in govtech products |
The main difference is that Customer Success Managers Govtech focus on fostering ongoing relationships and ensuring clients derive value from products, while Customer Support Specialists Govtech handle immediate technical issues. Both roles are essential in the govtech industry but serve different functions in client engagement and support.
What are popular job titles related to Customer Success Manager Govtech jobs in Delaware? For Customer Success Manager Govtech jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Govtech jobs in Delaware look for? The top searched job categories for Customer Success Manager Govtech jobs in Delaware are:
- Evening Customer Success Manager Edtech
- Customer Success Manager
- Remote Senior Customer Success Manager
- Urgently Hiring Senior Customer Success Manager
- Work From Home Customer Success Associate
- Success Manager
- Remote Strategic Partnership Manager
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What cities in Delaware are hiring for Customer Success Manager Govtech jobs? Cities in Delaware with the most Customer Success Manager Govtech job openings:
Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted 4 days ago
Job description
RESPONSIBILITIES:
Kforce has a client that is seeking a Customer Success Manager in Dover, DE.
What You'll Do:
* Design and run a train-the-trainer program that equips customer facilitators to deliver Company simulations independently and well
* Build and own our product-led growth (PLG) motion - defining activation and adoption metrics, in-product prompts and nudges, and self-serve pathways that drive expansion without requiring a sales-led touch
* Design and run a facilitator onboarding experience built directly into the product, so new facilitators can ramp themselves with minimal manual enablement
* Partner closely with Product on roadmap input, in-product UX for onboarding and adoption, and feedback loops from customers and facilitators
* Own customer onboarding - from kickoff through first value - for new accounts, ensuring a fast, consistent path to activation
* Expand and grow existing accounts, identifying opportunities for deeper adoption, additional use cases, and upsell, and owning renewal and expansion outcomes
REQUIREMENTS:
* 7+ years in customer success, account management, or a related customer-facing role at a B2B SaaS company, including experience owning a book of business
* Direct experience building or scaling a product-led growth motion - you understand activation, adoption, and self-serve expansion, not just sales-led account management
* Experience designing and delivering train-the-trainer or facilitator enablement programs; Comfort standing in front of a room (virtual or in-person) and teaching others to teach
* A track record of working closely and effectively with Product - translating customer and facilitator needs into product requirements, and shipping in-product experiences (not just decks and playbooks)
* Experience in HR tech, L&D, or enterprise learning platforms is a strong plus, given Company's customer base of HR and L&D leaders
* Comfort with ambiguity and a build-from-scratch mandate - this role is being defined as much as it's being filled
* Excellent written and verbal communication; Based in the United States
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client that is seeking a Customer Success Manager in Dover, DE.
What You'll Do:
* Design and run a train-the-trainer program that equips customer facilitators to deliver Company simulations independently and well
* Build and own our product-led growth (PLG) motion - defining activation and adoption metrics, in-product prompts and nudges, and self-serve pathways that drive expansion without requiring a sales-led touch
* Design and run a facilitator onboarding experience built directly into the product, so new facilitators can ramp themselves with minimal manual enablement
* Partner closely with Product on roadmap input, in-product UX for onboarding and adoption, and feedback loops from customers and facilitators
* Own customer onboarding - from kickoff through first value - for new accounts, ensuring a fast, consistent path to activation
* Expand and grow existing accounts, identifying opportunities for deeper adoption, additional use cases, and upsell, and owning renewal and expansion outcomes
REQUIREMENTS:
* 7+ years in customer success, account management, or a related customer-facing role at a B2B SaaS company, including experience owning a book of business
* Direct experience building or scaling a product-led growth motion - you understand activation, adoption, and self-serve expansion, not just sales-led account management
* Experience designing and delivering train-the-trainer or facilitator enablement programs; Comfort standing in front of a room (virtual or in-person) and teaching others to teach
* A track record of working closely and effectively with Product - translating customer and facilitator needs into product requirements, and shipping in-product experiences (not just decks and playbooks)
* Experience in HR tech, L&D, or enterprise learning platforms is a strong plus, given Company's customer base of HR and L&D leaders
* Comfort with ambiguity and a build-from-scratch mandate - this role is being defined as much as it's being filled
* Excellent written and verbal communication; Based in the United States
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.