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Customer Success Manager Jobs in Springfield, IL

OPEX Corporation

Be Seen First

Field Service Technician

Springfield, IL · On-site

$25 - $27/hr

Interact with management as well as other personnel to analyze and correct any equipment ... ensuring customer success. OPEX Corporation is more than a manufacturer of machines. We ...

Habegger

Customer Service Representative

Springfield, IL · On-site

$17 - $22/hr

... success that we do, so we offer a culture of growth, great pay, and awesome benefits. A DAY IN THE ... While serving customers in the showroom, you confidently promote sales, monthly specials, and ...

Sharecare

Lead Customer Service Rep

Springfield, IL · On-site

Under the supervision of the Customer Service Manager, the?Customer Service - Escalations team ... success.?? * Displaying sound judgment and critical thinking skills.? * Excellent verbal and ...

Gerber Collision & Glass

General Manager

Springfield, IL · On-site

$90K/yr

The General Manager will promote and maintain the highest quality standards of professionalism in serving all customers, and the General Manager plays a pivotal role in the success of the customer ...

The Boyd Group

General Manager

Springfield, IL · On-site

$90K - $120K/yr

The General Manager will promote and maintain the highest quality standards of professionalism in serving all customers, and the General Manager plays a pivotal role in the success of the customer ...

Tower Loan

Customer Service Representative

Springfield, IL · On-site

$15.75 - $21.50/hr

Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We would love to have you here! At Tower Loan, our Customer Service ...

The Boyd Group

General Manager

Springfield, IL · On-site

$90K/yr

The General Manager will promote and maintain the highest quality standards of professionalism in serving all customers, and the General Manager plays a pivotal role in the success of the customer ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Springfield, IL

Customer Success Manager information

See Springfield, IL salary details

$32.2K

$82.3K

$138.8K

How much do customer success manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer success manager in Springfield, IL is $82,326.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $98,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a customer success manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and identifying upsell opportunities, often using CRM tools. The role requires excellent communication skills and a customer-focused approach to promote retention and satisfaction.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What are the most commonly searched types of Customer Success jobs in Springfield, IL? The most popular types of Customer Success jobs in Springfield, IL are:
What are popular job titles related to Customer Success Manager jobs in Springfield, IL? For Customer Success Manager jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager jobs in Springfield, IL look for? The top searched job categories for Customer Success Manager jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Customer Success Manager jobs? Cities near Springfield, IL with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Springfield, IL as of July 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $82,326 per year, or $39.6 per hour.

Field Service Technician

OPEX Corporation

Springfield, IL • On-site

$25 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

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OPEX Corporation rating

8.1

Company rating: 8.1 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

152nd of 487 rated machine equipment manufacturers

Job description

OPEX Corporation is seeking a full-time Field Service Technician to maintain and repair advanced automation equipment at customer sites. This role is ideal for a hands-on technician who enjoys troubleshooting, working independently, and delivering high-quality customer service.


Responsibilities

  • This position is responsible for the day to day maintenance, troubleshooting and repair of mail opening, document scanning and/or material handling equipment
  • Installing and setting up new equipment
  • Diagnose mechanical and electrical issues by working directly with customers and evaluating system performance
  • Keeping the customer informed as repairs are made and answer any question that may arise.
  • Interact with management as well as other personnel to analyze and correct any equipment performance issues.
  • Completing and submitting weekly online timecards, expense reports and field service reports
  • Other duties as assigned


Qualifications

  • Associate degree in Electronics and/or equivalent hands-on job experience.
  • Must have excellent customer service skills.
  • Possessing a driver’s license, insurance and a reliable vehicle.
  • Ability to lift at least 25 pounds independently.
  • Ability to maneuver a job site, including tight spaces in around our equipment.
  • Valid Driver’s License and vehicle for daily use.


Physical/Work Environment

  • Work is performed in both office and warehouse environments
  • Frequent driving and travel throughout the workday
  • Ability to lift and move equipment parts
  • Frequent bending, kneeling, reaching, and working in tight spaces


Company Overview

At OPEX, we are Next Generation Automation. Our Field Service Technicians are critical to delivering innovative automation solutions and ensuring customer success.


OPEX Corporation is more than a manufacturer of machines. We continuously reimagine technology to power the future for our customers.


With an innovative approach, we engineer unique automated solutions that support our customers so they can solve the most pressing business challenges for both today and tomorrow. Our scalable Warehouse, Document, and Mail Automation solutions improve workflow, accelerate change, and drive efficiencies in infrastructure.


We are a family-owned business and operated organization with more than 1200 committed employees who innovate, manufacture, install, and service products that are helping transform industry every day. We listen to our customers, respect each other, and work together to help reimagine the future through automated solutions.


Benefits:

Benefits include, but are not limited to:

· Full medical, dental and vision with low employee contribution rates

· Paid holidays and PTO allowance

· 401k with matching and profit sharing

· Basic life insurance, short term and long-term disability

· Tuition reimbursement available


OPEX Corporation is an Equal Opportunity/Affirmative Action Employer, without regard to race, color, religion, sex, national origin, age, disability, and protected veteran status.

Company Description

OPEX Corporation is a recognized global technology leader in high-speed mailroom automation, document imaging, and warehouse automation equipment.

What OPEX Corporation employees say

Pay

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