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Customer Success Manager Jobs in Springfield, IL

Kong

Commercial Account Executive

Springfield, IL · Remote

$180K - $240K/yr

Collaborate with internal teams, including product, marketing, and customer success, to ensure a ... Monitor and manage sales activities and results, accurately forecasting opportunities and keeping ...

Owens Corning

Sr Area Sales Manager

Springfield, IL · On-site

$79K - $109K/yr

Demonstrated success managing the full sales cycle, including prospecting, relationship management, and closing opportunities. * Experience developing and executing territory or customer strategies ...

Owens Corning

Sr Area Sales Manager

Springfield, IL · Remote

$79K - $109K/yr

Demonstrated success managing the full sales cycle, including prospecting, relationship management, and closing opportunities. * Experience developing and executing territory or customer strategies ...

Habegger

Customer Service Representative

Springfield, IL

$17 - $22/hr

... success that we do, so we offer a culture of growth, great pay, and awesome benefits. A DAY IN THE ... While serving customers in the showroom, you confidently promote sales, monthly specials, and ...

Habegger

Customer Service Representative

Springfield, IL

$17 - $22/hr

... success that we do, so we offer a culture of growth, great pay, and awesome benefits. A DAY IN THE ... While serving customers in the showroom, you confidently promote sales, monthly specials, and ...

Ruler Foods

CUSTOMER SVC/SHIFT LEADER

Springfield, IL · On-site

Must be able to oversee the total store operations in absence of Store Manager and Store Managers ... That's why we strive to provide the ingredients you need to create your own recipe for success at ...

Towerloan

Customer Service Representative

Springfield, IL · On-site

$15.75 - $21.50/hr

Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We would love to have you here! At Tower Loan, our Customer Service ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Springfield, IL

Customer Success Manager information

See Springfield, IL salary details

$32.2K

$82.3K

$138.8K

How much do customer success manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for customer success manager in Springfield, IL is $82,326.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $98,100.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand regions can earn over $120,000, often with bonuses and benefits included.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a Customer Success Manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and promoting product adoption. CSMs often use customer relationship management (CRM) tools and require strong communication and problem-solving skills.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What do you do as a Customer Success Manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, address issues, and identify opportunities for account growth, often using customer relationship management (CRM) tools. The role requires communication skills, product knowledge, and a focus on customer satisfaction to reduce churn and promote loyalty.

What Do Customer Success Managers Do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

Do CSMs make good money?

Customer Success Managers typically earn a competitive salary that varies by industry, experience, and location. According to industry data, the average base salary ranges from $60,000 to $100,000 annually, with potential bonuses and commissions increasing total compensation. Strong communication skills and familiarity with customer relationship management (CRM) tools can enhance earning potential.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What jobs pay 500,000 a year in the US?

In the US, high-paying roles such as senior executive positions (e.g., CEOs, CFOs), specialized medical professionals (e.g., surgeons, anesthesiologists), and successful entrepreneurs can earn $500,000 or more annually. Customer Success Managers typically do not reach this level of compensation unless they hold executive or highly specialized roles with bonuses and stock options.

Will AI replace CSM?

AI cannot fully replace Customer Success Managers (CSMs), as their role involves building relationships, understanding customer needs, and providing personalized support that requires emotional intelligence and complex problem-solving. AI tools can assist CSMs by automating routine tasks and analyzing data, allowing them to focus on strategic and relationship-driven activities. The role of a CSM is expected to evolve with AI, emphasizing skills in communication, empathy, and strategic thinking.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What are the most commonly searched types of Customer Success jobs in Springfield, IL? The most popular types of Customer Success jobs in Springfield, IL are:
What are popular job titles related to Customer Success Manager jobs in Springfield, IL? For Customer Success Manager jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager jobs in Springfield, IL look for? The top searched job categories for Customer Success Manager jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Customer Success Manager jobs? Cities near Springfield, IL with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Springfield, IL as of July 2026, with employment types broken down into 75% Full Time, 23% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $82,326 per year, or $39.6 per hour.
Commercial Account Executive

Commercial Account Executive

Kong

Springfield, IL • Remote

$180K - $240K/yr

Full-time

Posted 6 days ago

Job description

Are you ready to unlock intelligence?

If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

About the role:

We are seeking a committed Commercial Sales Executive with a successful background in sales and account management, ideally within open source or similar enterprise software environments. In this role, you will be a key driver of our growth strategy, directly impacting the stability and expansion of our recurring revenue. This position is ideal for a sales professional who has experience in landing new clients, retaining existing customers, and driving account expansion for early-stage enterprise products in a dynamic, entrepreneurial setting.

What You’ll Be Doing:

  • Develop and execute sales strategies to target commercial customers, focusing on building and maintaining a robust pipeline that drives long-term growth.

  • Own the entire sales cycle, from prospecting and initial outreach to contract negotiations and closing deals, while consistently meeting or exceeding revenue targets.

  • Collaborate with internal teams, including product, marketing, and customer success, to ensure a seamless sales experience and alignment on customer needs.

  • Identify customer pain points and align our solutions to address these, delivering customized product demos and presentations tailored to their specific business needs.

  • Build and nurture relationships with C-level executives and key decision-makers within target accounts, establishing yourself as a trusted advisor and ensuring customer satisfaction and retention.

  • Lead account planning efforts by researching potential customers, understanding industry trends, and developing strategies to win new business and grow existing accounts.

  • Monitor and manage sales activities and results, accurately forecasting opportunities and keeping detailed records of interactions and progress in CRM systems.

  • Stay updated on industry trends, competitor offerings, and market changes to position our product effectively and maintain a competitive edge.

  • Contribute to business growth initiatives, providing feedback to product and marketing teams to influence product development and go-to-market strategies.

  • Represent Kong with professionalism, acting as a brand ambassador at industry events, conferences, and customer meetings.

What You’ll Bring:

  • 5+ years of experience in commercial sales (<1k employees), with a proven track record of closing complex deals in a SaaS, cloud, or enterprise software environment.

  • Demonstrated success in selling to small to medium enterprises, particularly to senior-level executives and across multiple departments.

  • Strong consultative selling skills, with the ability to understand customer needs and present compelling solutions that drive business outcomes.

  • Excellent communication and negotiation skills, capable of managing high-stakes conversations and building lasting relationships with stakeholders.

  • A results-driven mindset, with a passion for meeting and exceeding sales goals and revenue targets.

  • Experience working with CRM platforms (e.g., Salesforce) and leveraging data to forecast accurately and track sales metrics.

  • Knowledge of open-source software, APIs, or infrastructure software is highly advantageous.

  • Ability to thrive in a fast-paced, entrepreneurial environment, taking ownership of your sales territory and adapting to changing market dynamics.

  • Analytical and strategic thinking, with a knack for identifying business growth opportunities and devising plans to capitalize on them.


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About Kong:

Kong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era. Trusted by the Fortune 500 and startups alike, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. For more information, visit www.konghq.com.

Compensation Range: $180K - $240K