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Customer Success Manager Jobs in Springfield, IL

Owens Corning

Sr Area Sales Manager

Springfield, IL · On-site

$79K - $109K/yr

Demonstrated success managing the full sales cycle, including prospecting, relationship management, and closing opportunities. * Experience developing and executing territory or customer strategies ...

Owens Corning

Sr Area Sales Manager

Springfield, IL · Remote

$79K - $109K/yr

Demonstrated success managing the full sales cycle, including prospecting, relationship management, and closing opportunities. * Experience developing and executing territory or customer strategies ...

Waste Management

Operations Manager

Springfield, IL · On-site

$71K - $104K/yr

... our success. We commit to taking care of each other, our customers, our communities and the ... WM is more than just managing waste. We're industry leaders helping people and organizations ...

Waste Management

Operations Manager

Springfield, IL · On-site

$71K - $104K/yr

... our success. We commit to taking care of each other, our customers, our communities and the ... WM is more than just managing waste. We're industry leaders helping people and organizations ...

Waste Management

Operations Manager

Springfield, IL · On-site

$71K - $104K/yr

... our success. We commit to taking care of each other, our customers, our communities and the ... WM is more than just managing waste. We're industry leaders helping people and organizations ...

Waste Management

Operations Manager

Springfield, IL · On-site

$71K - $104K/yr

... our success. We commit to taking care of each other, our customers, our communities and the ... WM is more than just managing waste. We're industry leaders helping people and organizations ...

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Customer Success Manager information

See Springfield, IL salary details

$32.2K

$82.3K

$138.8K

How much do customer success manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for customer success manager in Springfield, IL is $82,326.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $98,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What Do Customer Success Managers Do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What are the most commonly searched types of Customer Success jobs in Springfield, IL? The most popular types of Customer Success jobs in Springfield, IL are:
What are popular job titles related to Customer Success Manager jobs in Springfield, IL? For Customer Success Manager jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager jobs in Springfield, IL look for? The top searched job categories for Customer Success Manager jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Customer Success Manager jobs? Cities near Springfield, IL with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Springfield, IL as of June 2026, with employment types broken down into 81% Full Time, 15% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,326 per year, or $39.6 per hour.

Account Manager - State Farm Agent Team Member

Mark Cortesi - State Farm Agent

Springfield, IL • On-site

$45K - $65K/yr

Full-time

Life, Retirement, PTO

Posted 6 days ago

Job description

Benefits:
  • Salary Plus Commission/Bonuses
  • Group Life Insurance Benefits
  • Simple IRA
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development

ROLE DESCRIPTION:
As Account Manager - State Farm Agent Team Member for Mark Cortesi - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
  • Develop and maintain customer relationships to drive retention and growth.
  • Conduct policy reviews and provide recommendations to customers.
  • Oversee the resolution of complex customer issues.
  • Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.
QUALIFICATIONS:
  • Experience in insurance sales or account management preferred.
  • Leadership and interpersonal skills.
  • Proven track record of meeting sales targets.
  • Willingness to engage in sales conversations.