Customer Success Manager Jobs in Springfield, IL

Make an impact with NTT DATA

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Your Day at NTT DATA

NTT DATA is seeking a highly motivated and results-driven Senior Client Manager to join our growing sales organization. As a quota-carrying sales professional, you will be responsible for managing and expanding a portfolio of strategic accounts within the Commercial Services, Retail, and Hospitality sectors .

In this role, you will serve as a trusted advisor to clients, driving revenue growth through customer retention, account expansion, renewals, and new business opportunities. You will leverage your industry expertise and consultative sales approach to understand client objectives, identify business challenges, and position NTT DATA's portfolio of services and solutions to deliver measurable business outcomes.

The ideal candidate is experienced in building executive-level relationships, navigating complex sales cycles, and collaborating across internal teams and strategic partners to drive long-term customer success.

This position requires up to 50% travel to support client meetings, business development activities, industry events, and relationship-building efforts across the assigned territory.

In this role you will:

• Own and manage a portfolio of strategic accounts within the Commercial Services, Retail, and Hospitality industries.

• Drive revenue growth through account expansion, cross-selling, upselling, and renewals.

• Identify and pursue new business opportunities generated through Business Development Representatives, Lead Generation teams, and personal prospecting efforts.

• Develop trusted advisor relationships with key client stakeholders, including executive decision-makers.

• Understand customer business priorities and align NTT DATA solutions to address operational, technology, and growth objectives.

• Proactively manage account health, minimize churn risk, and maximize customer retention.

• Build and execute strategic account plans that support client goals and drive long-term revenue growth.

• Collaborate with internal teams, solution specialists, partners, and vendors to develop and deliver customer solutions.

• Maintain an accurate sales pipeline, forecasts, account plans, and opportunity records using Salesforce and other sales enablement tools.

• Drive customer satisfaction throughout the entire client lifecycle.

• Monitor industry trends, market conditions, and competitive activity to identify new opportunities within assigned accounts.

• Ensure compliance with governance, financial, and organizational policies while effectively managing business risk.

• Travel up to 50% to meet with customers, prospects, partners, and internal stakeholders.

This role is perfect for you if you:

Business & Sales Acumen

• Strong consultative selling skills with the ability to connect business challenges to technology and professional services solutions.

• Proven ability to develop strategic account plans and execute sales strategies that exceed revenue objectives.

• Strong financial and business acumen with the ability to engage in outcome-based conversations with customers.

Client Relationship Management

• Demonstrated success building and managing executive-level relationships.

• Ability to influence multiple stakeholders and navigate complex organizational structures.

• Strong communication, presentation, negotiation, and relationship-building skills.

Solution Selling Expertise

• Knowledge of IT services, digital transformation, cloud, managed services, consulting, and professional services offerings.

• Ability to articulate business value and align solutions to customer needs and desired outcomes.

• Understanding of current market trends and business challenges impacting Commercial Services, Retail, and Hospitality organizations.

Required Qualifications

• Bachelor's degree in Business, Sales, Marketing, or a related field, or equivalent professional experience.

• Relevant vendor or industry certifications are a plus.

• Experience using Salesforce.com or a comparable CRM platform.

Required Experience

• 7+ years of experience in client management, strategic account management, business development, or quota-carrying sales roles.

• Proven success driving revenue growth, account expansion, renewals, and customer retention.

• Experience selling technology, consulting, managed services, professional services, or digital transformation solutions.

• Experience managing accounts within the Commercial Services, Retail, and/or Hospitality industries preferred.

• Demonstrated ability to lead complex sales opportunities involving multiple stakeholders.

• Proven ability to collaborate cross-functionally to deliver customer-focused solutions and business outcomes.

• Strong track record of building long-term client relationships and driving customer success.

• Ability and willingness to travel up to 50%.

Why NTT DATA in 2026?

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this remote role is $115K-$213K. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

Workplace type :

Remote Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us (global.careers@nttdata.com) .