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Customer Success Manager Jobs in Elgin, IL (NOW HIRING)

Renterra

Customer Success Manager

Chicago, IL · On-site

Customer Success Manager (CSM) As a Customer Success Manager (CSM) at Renterra, you will own the customer journey from pre-onboarding through long-term success. Your primary responsibility is to get ...

Letter AI

Customer Success Manager

Chicago, IL · On-site

Customer Success Manager Letter AI is the world's first unified revenue acceleration platform powered natively by generative AI. Our platform empowers sales teams at customers like Lenovo and ...

Trivium

Customer Success Manager

Chicago, IL · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote -- US, UK or Canada (native-level American English - mandatory) Salary: $3,500-$7,000 per month, based on experience Employment Type ...

Trivium

Customer Success Manager

Chicago, IL · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote - US, UK or Canada (native-level American English - mandatory) Salary: $3,500-$7,000 per month, based on experience Employment Type: Full-Time ...

Meltwater

Customer Success Manager

Chicago, IL · On-site

$80K - $107K/yr

Customer Success Manager What We're Looking For: Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our ...

Wolters Kluwer

Customer Success Manager

Chicago, IL · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Deerfield, IL · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Chicago, IL

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Riverwoods, IL · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

CodeHS

Customer Success Manager

Chicago, IL · On-site

$64K - $78K/yr

Customer Success Manager CodeHS is looking for a Customer Success Manager to help manage school implementations and onboarding. You will get a chance to work closely with educators and schools to ...

Wolters Kluwer

Customer Success Manager

Chicago, IL · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

MARKT-PILOT GmbH

Customer Success Manager

Chicago, IL · On-site

Customer Success Manager MARKT-PILOT is a high-growth SaaS company helping industrial machinery manufacturers (OEMs) price smarter. Our pricing performance platform unifies market intelligence ...

Wolters Kluwer

Customer Success Manager

Chicago, IL

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Trivium

Customer Success Manager

Chicago, IL · On-site +1

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote - US, UK or Canada (native-level American English - mandatory) Salary: $3,500-$7,000 per month, based on experience Employment Type: Full-Time ...

Reveal USA

Customer Success Manager

Chicago, IL · On-site

$87K - $103K/yr

Customer Success Manager Reports To: Director of Customer Success Location: Chicago Job Overview The Customer Success Manager is responsible for helping customers obtain the most value from Reveal ...

Reveal

Customer Success Manager

Chicago, IL · On-site

$87K - $103K/yr

Customer Success Manager Reports To: Director of Customer Success Location: Chicago Job Overview The Customer Success Manager is responsible for helping customers obtain the most value from Reveal ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Elgin, IL

Customer Success Manager information

See Elgin, IL salary details

$32.1K

$82.1K

$138.4K

How much do customer success manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for customer success manager in Elgin, IL is $82,110.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,800.00 and $97,900.00 per year, depending on experience, location, and employer.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs

What are the most commonly searched types of Customer Success jobs in Elgin, IL?

The most popular types of Customer Success jobs in Elgin, IL are:

What job categories do people searching Customer Success Manager jobs in Elgin, IL look for?

The top searched job categories for Customer Success Manager jobs in Elgin, IL are:

What cities near Elgin, IL are hiring for Customer Success Manager jobs?

Cities near Elgin, IL with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Elgin, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $82,110 per year, or $39.5 per hour.

Customer Success Manager

Renterra

Chicago, IL • On-site

Other

Medical, Dental, Vision, PTO

Re-posted 5 days ago

Job description

Customer Success Manager (CSM)

As a Customer Success Manager (CSM) at Renterra, you will own the customer journey from pre-onboarding through long-term success. Your primary responsibility is to get customers up and running successfully, ensuring they are properly set up, trained, and confident using Renterra in their day-to-day operations.

You will partner closely with customers during implementation and training, then continue to manage the relationship post–go-live to drive adoption, retention, and growth. This role blends onboarding, enablement, relationship management, and proactive support, and is central to delivering an exceptional customer experience. This is a Chicago-based, hybrid role.

Pre-Onboarding, Setup & Go-Live
  • Partner with customers immediately post-sale to guide them through pre-onboarding and implementation
  • Lead system setup and configuration alongside customers, ensuring Renterra is tailored to their business workflows
  • Conduct live training sessions to educate customers on core functionality and best practices
  • Ensure customers successfully go live and feel confident using Renterra in their daily operations
  • Identify risks early in the onboarding process and proactively address them
  • Occasionally assist with in-person, onsite implementations when necessary
Ongoing Customer Success & Support
  • Own long-term relationships for a portfolio of customers and serve as their primary point of contact
  • Proactively monitor customer usage, engagement, and health indicators
  • Lead ongoing check-ins and success reviews with customers
  • Respond to customer questions and coordinate with support, product, and engineering as needed
  • Advocate for customers internally while setting clear expectations
Retention, Growth & Feedback
  • Manage renewals and work to maximize retention and long-term value
  • Identify opportunities for expansion and execute upsells through additional products, features, or increased usage
  • Gather and synthesize customer feedback to inform product improvements and roadmap decisions
  • Partner closely with product and engineering teams to represent the voice of the customer
Qualifications
  • 3+ years of experience in Customer Success, Implementation, Onboarding, or Account Management at a SaaS company
  • Strong experience leading customer onboarding, setup, training, and go-live processes
  • Excellent communication and presentation skills
  • Proven ability to manage multiple customers and projects simultaneously
  • Comfortable balancing customer success with commercial outcomes, including renewals, upsells, and cross-sells
  • Comfortable working in a fast-paced, startup environment
  • Strong problem-solving skills and a customer-first mindset
  • Experience with SMB customers is a plus
  • Familiarity with the equipment rental, construction, or asset-heavy industries is a plus, but not required
  • Must be based in the Chicago area and able to work from the office in a hybrid capacity
What We Offer
  • Competitive salary and equity
  • Health, dental, and vision insurance
  • Flexible PTO policy
  • A supportive, customer-first team culture
  • Direct ownership over customer outcomes from day one
  • Opportunities for growth as the Customer Success organization scales

This is an opportunity to play a high-impact, end-to-end role in helping customers successfully adopt a modern rental software platform. If you enjoy onboarding customers, teaching software, building long-term relationships, and being hands-on with customers from day one, we'd love to hear from you.

Renterra is an Equal Opportunity Employer.

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