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Customer Success Manager Jobs in Decatur, IL (NOW HIRING)

Staples, Inc.

Customer Service Representative

Seymour, IL · On-site +1

$15 - $20.25/hr

Manage an established book of business through consistent pipeline discipline, account planning ... Educate customers on Quill products, programs, consolidation opportunities, and value-added ...

Staples, Inc.

Customer Service Representative

Seymour, IL · On-site

$15 - $20.25/hr

As a Key Account Manager (Education), you are responsible for teaming with category experts where necessary to grow accounts and better serve our customers. This includes leveraging internal partners ...

The Animal Hospital

CSR

Lincoln, IL · On-site

$15 - $17.50/hr

Customer Service Representative (CSR) - Veterinary Location: Lincoln, IL 62656 Position Overview We ... Schedule appointments and manage the clinic's calendar efficiently. * Answer client inquiries ...

Staples, Inc.

Customer Service Representative

Seymour, IL · On-site

$22.75 - $27/hr

Maintain accurate CRM records and pipeline activity * Collaborate with Account Managers and internal sales teams What you bring to the table: * Motivation to hit goals and earn commission * Curious ...

CareVet

CSR

Lincoln, IL · On-site

$15 - $17.50/hr

Customer Service Representative (CSR) - VeterinaryLocation: Lincoln, IL 62656Position Overview We ... Schedule appointments and manage the clinic's calendar efficiently. * Answer client inquiries ...

kirbyrisk

Customer Service Representative

Decatur, IL · On-site

$15.50 - $21/hr

Warehousing and Inventory Management * Driving and Deliveries * Vendor and Customer Communications * Order Entry and Product Support Every day is an opportunity to make a difference for our customers ...

kirbyrisk

Customer Service Representative

Decatur, IL

$15.50 - $21/hr

Warehousing and Inventory Management * Driving and Deliveries * Vendor and Customer Communications * Order Entry and Product Support Every day is an opportunity to make a difference for our customers ...

Temco Logistics

DFS General Manager- Chicago

Decatur, IL · On-site

As a product of our reoccurring success, Temco Logistics is now partnering with The Home Depot to ... Manager must be able respond to all customer complaints, delivery inquires, and escalations with ...

New

Domino's Pizza

Customer Service Rep

Decatur, IL · On-site

$15.50 - $21/hr

Manage multiple tasks simultaneously in a fast-paced setting * Maintain up-to-date knowledge of company policies, products, and services * Document customer interactions and update records in the ...

Kirby Risk

Customer Service Representative

Decatur, IL · On-site

$19 - $22/hr

Warehousing and Inventory Management * Driving and Deliveries * Vendor and Customer Communications * Order Entry and Product Support Every day is an opportunity to make a difference for our customers ...

Domino's

Customer Service Rep

Decatur, IL · On-site

$15.50 - $21/hr

Manage multiple tasks simultaneously in a fast-paced setting * Maintain up-to-date knowledge of company policies, products, and services * Document customer interactions and update records in the ...

Consociate Health

Customer Care Representative

Decatur, IL · On-site

$18 - $19/hr

The Customer Care Representative reports directly to the Customer Care Supervisor and Client Services Manager. This position is generally the first touch with our new clients and members, responding ...

Consociate Health

Customer Care Representative

Decatur, IL · On-site

$18 - $19/hr

The Customer Care Representative reports directly to the Customer Care Supervisor and Client Services Manager. This position is generally the first touch with our new clients and members, responding ...

Consociate Health

Customer Care Representative

Decatur, IL · On-site

$15.50 - $21/hr

The Customer Care Representative reports directly to the Customer Care Supervisor and Client Services Manager. This position is generally the first touch with our new clients and members, responding ...

U-Haul

Customer Service Representative

Decatur, IL · On-site

$15 - $18/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

U-Haul

Customer Service Representative

Decatur, IL · On-site

$15 - $18/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

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Showing results 41-60

All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Decatur, IL

Customer Success Manager information

See Decatur, IL salary details

$31.5K

$80.6K

$135.8K

How much do customer success manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer success manager in Decatur, IL is $80,570.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,700.00 and $96,000.00 per year, depending on experience, location, and employer.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs

What job categories do people searching Customer Success Manager jobs in Decatur, IL look for?

The top searched job categories for Customer Success Manager jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Customer Success Manager jobs?

Cities near Decatur, IL with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Decatur, IL as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $80,570 per year, or $38.7 per hour.

Customer Care Agent - Relocate to Warroad, MN

Marvin

Decatur, IL • On-site

$23 - $29/hr

Full-time

Medical, Retirement

Re-posted 20 days ago

Job description

Job Overview:

Are you energized by solving problems, building trust and relationships with customers?  As a Customer Care Agent at Marvin, you’ll be the go-to expert for our dealers and customers seeking support. You’ll guide users through product questions, warranty concerns, and system navigation - all while delivering a seamless and empathetic experience. This role is central to Marvin’s customer experience strategy and offers the opportunity to make a meaningful impact every day. Plus, receive a $1,500 sign-on bonus when you join our team!    

This job is located in Warroad, MN.  If you need to relocate for this role, Marvin has a variety of benefit offerings to support your move.

Highlights of your role:
  • Serve as the primary contact for customer inquiries across phone, email, and chat, ensuring timely and accurate support.
  • Educate dealer partners on Marvin’s Order Management software, products and warranty processes through virtual or in-person training.
  • Own customer interactions from start to resolution, offering solutions that align with Marvin’s policies and service standards.
  • Support onboarding for new dealers and partners, facilitating account setup and initial training.
You're a good fit if you have (or if you can):
  • 2+ years in a customer-facing role.
  • Experience using CRM systems like Salesforce to manage customer interactions.
  • A track record of resolving customer issues efficiently while maintaining strong relationships.
  • Proven team collaboration skills.
  • Comfort mentoring others and sharing expertise across teams.
Also want to make sure you have:
  • Familiarity with building materials, construction, or manufacturing industries.
  • Ability to learn Marvin’s systems and apply product knowledge to customer solutions.
  • Strong organizational and project management skills.
  • Associate degree or higher preferred, or equivalent experience.
We invite you to See Yourself at Marvin:

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.

Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

  • $300 annual wellbeing account to spend on what helps you feel happy + healthy
  • Better Living Day! (a paid day off to go have some fun)
  • Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
  • Giving at Marvin – participate in organized volunteer opportunities
  • Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

Marvin is an Equal Opportunity Employer:

Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at CareerSupport@marvin.com.

Compensation: $23.00 - $29.00 per hour, pay based on experience

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