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Customer Success Manager Jobs in Decatur, IL (NOW HIRING)

REMINGTON SEEDS LLC

Location Manager

Lincoln, IL · On-site

The Location Manager focuses on all aspects of business success including customer satisfaction, fiscal responsibility, process efficiency, employee safety, and employee development. Other ...

REMINGTON SEEDS LLC

Location Manager

Lincoln, IL

The Location Manager focuses on all aspects of business success including customer satisfaction, fiscal responsibility, process efficiency, employee safety, and employee development. Other ...

Remington Seeds LLC

Location Manager

Lincoln, IL · On-site

The Location Manager focuses on all aspects of business success including customer satisfaction, fiscal responsibility, process efficiency, employee safety, and employee development. Other ...

REMINGTON SEEDS LLC

Location Manager

Lincoln, IL · On-site

The Location Manager focuses on all aspects of business success including customer satisfaction, fiscal responsibility, process efficiency, employee safety, and employee development. Other ...

Mach 1 Stores

GENERAL MANAGER

Clinton, IL · On-site

$75K/yr

General Manager at Mach 1 Convenience StoreLocation: Clinton, IllinoisAnnual Salary: $75,000Join ... success. Our commitment to outstanding customer service and creating a lively workplace culture ...

Citi Trends

Assistant Manager

Decatur, IL · On-site

Our success is driven by strong store leadership, a commitment to customer experience, and a passion for developing talent from within. Position Summary As an Assistant Store Manager, you play a key ...

Citi Trends

Assistant Manager

Decatur, IL · On-site

Our success is driven by strong store leadership, a commitment to customer experience, and a passion for developing talent from within. Position Summary As an Assistant Store Manager, you play a key ...

Jimmy John's

Assistant Manager

Lincoln, IL · On-site

Manages the enterprise (the Company's Jimmy John's restaurant) to ensure outstanding customer ... up for success. Ensures that every customer receives world-class customer service. Routes ...

Circle K

Customer Service Representative

Decatur, IL · On-site

$15.50 - $21/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Jimmy John's

Assistant Manager

Lincoln, IL · On-site

Manages the enterprise (the Company's Jimmy John's restaurant) to ensure outstanding customer ... up for success. Ensures that every customer receives world-class customer service. Routes ...

Circle K

Customer Service Representative

Forsyth, IL · On-site

$14.50 - $19.75/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Decatur, IL · On-site

$15.50 - $21/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Decatur, IL · On-site

$15.50 - $21/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Decatur, IL · On-site

$15.50 - $21/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

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Showing results 41-60

All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Decatur, IL

Customer Success Manager information

See Decatur, IL salary details

$31.5K

$80.6K

$135.8K

How much do customer success manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer success manager in Decatur, IL is $80,570.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,700.00 and $96,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a customer success manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and identifying upsell opportunities, often using CRM tools. The role requires excellent communication skills and a customer-focused approach to promote retention and satisfaction.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What are the most commonly searched types of Customer Success jobs in Decatur, IL? The most popular types of Customer Success jobs in Decatur, IL are:
What are popular job titles related to Customer Success Manager jobs in Decatur, IL? For Customer Success Manager jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager jobs in Decatur, IL look for? The top searched job categories for Customer Success Manager jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Customer Success Manager jobs? Cities near Decatur, IL with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Decatur, IL as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $80,570 per year, or $38.7 per hour.

Location Manager

REMINGTON SEEDS LLC

Lincoln, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Remington Seeds rating

7.9

Company rating: 7.9 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

Description:

The Location Manager acts as the “owner” of the location and has responsibility for all activities that occur within the location. The Location Manager focuses on all aspects of business success including customer satisfaction, fiscal responsibility, process efficiency, employee safety, and employee development. Other responsibilities include, but are not limited to, the following:

  • Hire, train, and supervise all employees at the location.
  • Conduct annual review with all employees.
  • Providing a safe work environment for all employees through complete implementation of company safety programs.
  • Ensuring complete customer satisfaction for seed produced, processed, or distributed from their location.
  • Maximizing production of seed that meets all quality specifications.
  • Implementation of the ISO Quality Management System, as it applies to the location and responsibility as the location ISO Management Representative.
  • Communicating overall business and location strategy to location employees.
  • Ensuring adequate staffing of location processes to meet customer and business needs.
  • Developing the annual location budget and monitoring spending throughout the production year.
  • Evaluate location capacity vs. needs and recommends capital improvements.
  • Initiating problem solving to improve location performance as needs arise.
Requirements:
  • A 4-year college degree in Agriculture preferred but no mandatory
  • Agricultural background is beneficial
  • Computer skills required, advanced skills preferred
  • Understanding of seed production or minimum of four years of related experience
  • Excellent communications skills with positive attitude
  • Employee team building skills
  • Attentive to detail and accuracy
  • Well organized


About Remington Seeds

Founded in 1984, Remington Seeds is a leader in seed production and one of the world’s largest third-party producers of corn, soybeans, wheat, sorghum, and sunflowers. With over 30 state-of-the-art facilities, including locations in California, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Nebraska, North Dakota, Ohio, and Texas, and trusted grower partnerships across the U.S. and abroad, we provide complete seed services backed by innovation, strict quality standards, and a customer-first approach.


Our Culture

At Remington Seeds, our culture is at the heart of everything we do. We believe that culture is our strategy, and we are proud to foster an environment built on respect, treating employees like family, and maintaining a customer-first mindset. Guided by our core business principles of Safety, Respect, Sustainability, Customer Service, and Efficiency—we strive to create a workplace where employees can thrive, grow, and feel valued every day.


Benefits

We offer competitive benefits, including PTO, paid holidays, medical/dental/vision coverage, life and disability insurance, 401(k) with company match, profit sharing, and ongoing learning opportunities.


Remington Seeds is an equal opportunity employer.

What Remington Seeds employees say

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