... customer success and company growth What You'll Do * Convert leads and opportunities into profitable sales while delivering exceptional customer service. * Partner with Account Managers and Key ...
... customer success and company growth What You'll Do * Convert leads and opportunities into profitable sales while delivering exceptional customer service. * Partner with Account Managers and Key ...
... customer success and company growth What You'll Do * Convert leads and opportunities into profitable sales while delivering exceptional customer service. * Partner with Account Managers and Key ...
... customer success and company growth What You'll Do * Convert leads and opportunities into profitable sales while delivering exceptional customer service. * Partner with Account Managers and Key ...
Sales Business Development Representative
Seymour, IL · On-site +1
... customer success and company growth What You'll Do * Convert leads and opportunities into profitable sales while delivering exceptional customer service. * Partner with Account Managers and Key ...
Sales Business Development Representative
Seymour, IL · On-site +1
... customer success and company growth What You'll Do * Convert leads and opportunities into profitable sales while delivering exceptional customer service. * Partner with Account Managers and Key ...
Customer Care Supervisor
Decatur, IL · On-site
... success of the department. The Customer Care Supervisor's focus is supervising a team of customer ... as directed by senior management. * Evaluates and maintains departmental metrics and KPI ...
Quick apply
Customer Care Supervisor
Decatur, IL · On-site
... success of the department. The Customer Care Supervisor's focus is supervising a team of customer ... as directed by senior management. * Evaluates and maintains departmental metrics and KPI ...
... customer success and company growth What You'll Do * Convert leads and opportunities into profitable sales while delivering exceptional customer service. * Partner with Account Managers and Key ...
... customer success and company growth What You'll Do * Convert leads and opportunities into profitable sales while delivering exceptional customer service. * Partner with Account Managers and Key ...
Account Manager - State Farm Agent Team Member
Clinton, IL · On-site
$45K - $65K/yr
As an Account Manager for Jason Frantz - State Farm Agent, you are vital to our daily business operations and customers' success. You help grow our agency through meaningful customer relations and ...
Quick apply
Account Manager - State Farm Agent Team Member
Clinton, IL · On-site
$45K - $65K/yr
As an Account Manager for Jason Frantz - State Farm Agent, you are vital to our daily business operations and customers' success. You help grow our agency through meaningful customer relations and ...
Lead clear and consistent communication with internal departments relative to customer success, opportunity details, development processes and other customer information. Manages contract lifecycles ...
Lead clear and consistent communication with internal departments relative to customer success, opportunity details, development processes and other customer information. Manages contract lifecycles ...
Lead clear and consistent communication with internal departments relative to customer success, opportunity details, development processes and other customer information. Manages contract lifecycles ...
Lead clear and consistent communication with internal departments relative to customer success, opportunity details, development processes and other customer information. Manages contract lifecycles ...
Lead clear and consistent communication with internal departments relative to customer success, opportunity details, development processes and other customer information. Manages contract lifecycles ...
Lead clear and consistent communication with internal departments relative to customer success, opportunity details, development processes and other customer information. Manages contract lifecycles ...
Customer Service Representative
Seymour, IL · On-site
$15 - $20.25/hr
... process management skills with a track record of people development. * Demonstrated success ... Customer Service
Customer Service Representative
Seymour, IL · On-site
$15 - $20.25/hr
... process management skills with a track record of people development. * Demonstrated success ... Customer Service
Inside Sales Representative
Seymour, IL · On-site
... customer success. What youll be doing * Drive a high conversion rate of opportunities within ... Manage and maintain a healthy opportunity pipeline in the company CRM while adhering to Pipeline ...
Inside Sales Representative
Seymour, IL · On-site
... customer success. What youll be doing * Drive a high conversion rate of opportunities within ... Manage and maintain a healthy opportunity pipeline in the company CRM while adhering to Pipeline ...
B2B Sales Representative
Seymour, IL · On-site
... customer success. What youll be doing * Drive a high conversion rate of opportunities within ... Manage and maintain a healthy opportunity pipeline in the company CRM while adhering to Pipeline ...
B2B Sales Representative
Seymour, IL · On-site
... customer success. What youll be doing * Drive a high conversion rate of opportunities within ... Manage and maintain a healthy opportunity pipeline in the company CRM while adhering to Pipeline ...
... customer success. What youll be doing * Drive a high conversion rate of opportunities within ... Manage and maintain a healthy opportunity pipeline in the company CRM while adhering to Pipeline ...
... customer success. What youll be doing * Drive a high conversion rate of opportunities within ... Manage and maintain a healthy opportunity pipeline in the company CRM while adhering to Pipeline ...
... customer success. What youll be doing * Drive a high conversion rate of opportunities within ... Manage and maintain a healthy opportunity pipeline in the company CRM while adhering to Pipeline ...
... customer success. What youll be doing * Drive a high conversion rate of opportunities within ... Manage and maintain a healthy opportunity pipeline in the company CRM while adhering to Pipeline ...
Outside Sales Representative - Denver, CO
Decatur, IL · On-site
$75K - $85K/yr
Lead clear and consistent communication with internal departments relative to customer success, opportunity details, development processes and other customer information. 17. Manages contract ...
Outside Sales Representative - Denver, CO
Decatur, IL · On-site
$75K - $85K/yr
Lead clear and consistent communication with internal departments relative to customer success, opportunity details, development processes and other customer information. 17. Manages contract ...
Account Manager
Decatur, IL · On-site +1
Work cross functionally to ensure customer performance goals are met ABOUT YOU Essential to do the role: * Experienced strategic account management/relationship management * Record of success in ...
Account Manager
Decatur, IL · On-site +1
Work cross functionally to ensure customer performance goals are met ABOUT YOU Essential to do the role: * Experienced strategic account management/relationship management * Record of success in ...
Customer Service Representative
Seymour, IL · On-site
$15 - $20.25/hr
In this role, you will partner closely with account management, respond to customer needs, prepare negotiated quotes and special pricing, and make outbound calls that help reactivate customers ...
Customer Service Representative
Seymour, IL · On-site
$15 - $20.25/hr
In this role, you will partner closely with account management, respond to customer needs, prepare negotiated quotes and special pricing, and make outbound calls that help reactivate customers ...
Customer Service Representative
Seymour, IL · On-site
$15 - $20.25/hr
In this role, you will partner closely with account management, respond to customer needs, prepare negotiated quotes and special pricing, and make outbound calls that help reactivate customers ...
Customer Service Representative
Seymour, IL · On-site
$15 - $20.25/hr
In this role, you will partner closely with account management, respond to customer needs, prepare negotiated quotes and special pricing, and make outbound calls that help reactivate customers ...
Customer Service Representative
Seymour, IL · On-site
$22.75 - $27/hr
Build and manage a consistent pipeline across education and commercial segments * Present pricing, programs, and solutions tailored to customer needs * Establish early customer relationships and ...
Customer Service Representative
Seymour, IL · On-site
$22.75 - $27/hr
Build and manage a consistent pipeline across education and commercial segments * Present pricing, programs, and solutions tailored to customer needs * Establish early customer relationships and ...
Customer Service Representative
Seymour, IL · On-site
$15 - $20.25/hr
Manage inbound and assigned sales opportunities across multiple lead channels, including web inquiries, customer chats, phone leads, and internally generated leads. * Manageopportunitypipeline ...
Customer Service Representative
Seymour, IL · On-site
$15 - $20.25/hr
Manage inbound and assigned sales opportunities across multiple lead channels, including web inquiries, customer chats, phone leads, and internally generated leads. * Manageopportunitypipeline ...
Customer Success Manager information
See Decatur, IL salary details
$31.5K - $41K
4% of jobs
$41K - $50.5K
10% of jobs
$57.1K is the 25th percentile. Wages below this are outliers.
$50.5K - $60K
16% of jobs
$60K - $69.4K
15% of jobs
The median wage is $73.1K / yr.
$69.4K - $78.9K
14% of jobs
$78.9K - $88.4K
14% of jobs
$91K is the 75th percentile. Wages above this are outliers.
$88.4K - $97.9K
10% of jobs
$97.9K - $107.4K
10% of jobs
$107.4K - $116.8K
4% of jobs
$116.8K - $126.3K
2% of jobs
$126.3K - $135.8K
2% of jobs
$31.5K
$80.6K
$135.8K
How much do customer success manager jobs pay per year?
As of Sep 5, 2026, the average yearly pay for customer success manager in Decatur, IL is $80,570.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,700.00 and $96,000.00 per year, depending on experience, location, and employer.
What does a customer success manager do?
A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.
What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?
To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
How does a customer success manager typically collaborate with other departments to improve the client experience?
Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.
What is the difference between Customer Success Manager vs Account Manager?
| Aspect | Customer Success Manager | Account Manager |
|---|---|---|
| Primary Focus | Customer retention and success | Sales growth and account expansion |
| Work Environment | Proactively supports customers post-sale | Manages ongoing client relationships and renewals |
| Required Skills | Customer service, communication, problem-solving | Sales, negotiation, relationship management |
| Industry Usage | Tech, SaaS, software companies | Consulting, marketing, sales sectors |
While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.
More about Customer Success Manager jobs
What job categories do people searching Customer Success Manager jobs in Decatur, IL look for?
The top searched job categories for Customer Success Manager jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Customer Success Manager jobs?
Cities near Decatur, IL with the most Customer Success Manager job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
This job post has expired today. Applications are no longer accepted.
Staples rating
5.8
Based on 641 frontline employees who took The Breakroom Quiz
433rd of 739 rated retailers
Job description
Staples is business to business. Youre what binds us together.
At Quill, we make it easy for businesses to get the products they need to succeed. We help organizations of all sizes simplify purchasing while delivering an outstanding customer experience.
We're looking for motivated, sales-driven professional who enjoy building relationships, solving customer challenges, and closing business. As a Category Inside Sales Specialist, Technology, you'll work with existing and prospective customers, uncover opportunities, recommend solutions, and help drive revenue growth. If you're competitive, goal-oriented, and energized by earning incentives for your success, this role offers an exciting opportunity to build your sales career with a trusted industry leader.
Why Join Quill?
- Competitive base salary plus uncapped incentive opportunity
- Established brand with a strong reputation and loyal customer base
- Career development and growth opportunities within sales
- Collaborative team environment with ongoing coaching and support
- Opportunity to make a direct impact on customer success and company growth
What You'll Do
- Convert leads and opportunities into profitable sales while delivering exceptional customer service.
- Partner with Account Managers and Key Account Managers to support high-value customer accounts and strategic projects.
- Manage inbound and outbound opportunities across multiple lead channels, including web, chat, and sales-generated leads.
- Build relationships with customers to identify needs and recommend tailored solutions.
- Maintain a healthy sales pipeline and accurately track opportunities within CRM systems.
- Collaborate with cross-functional partners including sales teams, merchants, and vendors to deliver customer solutions.
- Increase customer spend and share of wallet through consultative selling and trusted advisor relationships.
- Consistently achieve or exceed sales, revenue, and margin goals.
What You Bring
- A competitive spirit and passion for achieving results.
- Strong communication, negotiation, and relationship-building skills.
- Confidence engaging customers and influencing purchasing decisions.
- Ability to thrive in a fast-paced, performance-driven environment.
- Strong organizational and time management skills.
- Resilience, persistence, and a positive attitude when facing challenges.
- Customer-focused mindset with a commitment to delivering value.
- Desire to learn, grow, and contribute to team success.
Basic Qualifications
- Minimum 1 year of sales, business development, customer service, or related experience.
- Strong verbal and written communication skills.
- Proven ability to influence, present, and engage customers effectively.
- Self-motivated with a track record of meeting goals.
- High School Diploma or GED.
Prefered Qualifications
- Experience selling or supporting technology products and solutions.
- Knowledge of technology products, specifications, and workplace solutions.
What We Offer
- Competitive base pay plus incentive opportunity
- 112 hours of PTO
- 7 paid holidays plus 1 floating holiday
- 401(k) with company match
- Medical, dental, vision, and wellness programs
- Associate-led Business Resource Groups
- Employee discounts across Staples and retail offerings
-
Professional development and career advancement opportunities
The salary rangerepresentsthe expected compensation for this role at the time of posting. The specificbasepay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.Some roles may also be eligible for overtime pay,in accordance withfederal and state requirements.
#LI-JR1
At Staples, inclusion is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers expectations through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. Required
Preferred
Job Industries
- Sales & Marketing
About Staples
Sourced by ZipRecruiter
Staples is the country's largest operator of office supplies superstores, offering a vast selection of products at low prices, primarily to small business owners. The company has a strong online presence and operates over 994 stores in the U.S. and 40 warehouses/fulfillment centers. The company was founded by Leo Kahn and Thomas G. Stemberg, and opened its first store in Brighton, Massachusetts on May 1, 1986. By 1996, it had reached the Fortune 500, and later acquired the office supplies company Quill Corporation. Staples provides office and school supplies, office furnishings, electronics, software, snack and beauty products, as well as offering printing and technological services. The company has a strong commitment to innovation and customer service.
Industry
Retail
Company size
10,000+ Employees
Headquarters location
Framingham, MA, US