Customer Success Manager Jobs in Decatur, IL (NOW HIRING)

Nippon Sanso Matheson doing business as Continental Carbonic Products, is seeking an Outside Sales Representative to join our team. The Outside Sales Representative "OSR" is responsible for all sales and growth aspects of the dry ice business in their assigned territory. The OSR works cross functionally with our branches and production to supply dry ice safely and reliably to all of our customers. We are looking for highly motivated Sales Professional with the ability to sell value who understands that results do not just happen. The position is also responsible for customer service, which includes maintaining current customers as well as developing new customers while working closely with the other regions in the US and across our business entities.
POSITION ACCOUNTABILITIES
Meet and exceed corporate objectives for safety and profitable growth within assigned territory.
Use computer software to obtain, place and log outbound calls to new business prospects.
Prepare and submit accurate and timely reports.
Effectively manage travel expenses and meet individualized training requirements.
Comply with company policies in safety, administration and quality.
Prepare quotes, bids and contracts for signature.
Cultivate customer relationships by developing a deep knowledge of customer's business and establishing a consultative relationship.
Negotiate new and existing renewal agreements with the customer.
Drive profitable growth of the business by working with the commercial regions, product management and contract administration.
Portfolio manage by gaining feedback from different groups in the organization.
Coordinate communication and support between our customers and prospects from Nippon Sanso Matheson.
Provide first line product and application support to customers and prospects.
Assist in accounts receivable as necessary.
Promote "add-on" offerings from Nippon Sanso Matheson during the business process.
Partner with internal resources to accomplish growth objectives.
Lead clear and consistent communication with internal departments relative to customer success, opportunity details, development processes and other customer information.
Manages contract lifecycles (price reviews, quarterly business reviews and volume reviews).
Supports customer activities, new business acquisition, contract negotiations and customer service requirements.
Maintains opportunities, contact data and professional sales calls in CRM (SFDC/Dynamics).
Keeps current with industry insights, monitors competition by gathering current marketplace data.
Identifies cross-selling opportunities and leads the hand-off to other team members.
Submit complete business packages to contract administration group for processing.
Other duties as assigned.

Annual Salary: $75,000 to $95,000 DOE.

Language Skills
Ability to speak effectively, present information and respond to questions before groups of customers, clients, managers or employees of organization.
Ability to write routine reports and correspondence.
Ability to respond to common inquiries or complaints from customers, employees, regulatory agencies, or members of the business community.
Mathematical Skills
Ability to apply basic concepts of algebra and geometry such as fractions, percentages, ratios, volume and proportions to practical situations.
Reasoning Ability
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to work in a Matrix environment.

QUALIFICATIONS
6+ years of professional sales experience with demonstrated high performance and proficiency.
1-3 years of experience in Dry Ice/Co2 products, B2C Accounts, protein processing and packaging, and third-party logistic accounts
Knowledge, Skills and Abilities
Proficient computer software skills with programs such Microsoft Word, Excel, PowerPoint, and Outlook.
Hands on understanding of industrial gas products, production, distribution applications, and associated equipment.
Working knowledge of Six Sigma and lean manufacturing practices.
Training in Safety and Compliance (OSHA, DOT, EPA, and FDA).
Excellent communication and writing skills.
Licenses and Certifications
Valid State Driver's license
Nippon Sanso Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Qualified applicants will receive consideration for employment without regard to their race, color, Religion, national origin, sex, protected veteran status, or disability EOE AA M/F/VET/Disability