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Customer Success Manager Remote Jobs in Decatur, IL

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Remote Insurance Agent

Decatur, IL · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

InsuraTec

Sales Representative (Remote)

Decatur, IL · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Lincoln, IL · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

ADM

Senior Director Sales NA Food - Remote

Decatur, IL · On-site +1

$174K - $289K/yr

... customer needs. The specialty ingredients business is helping to fuel the long term success of ADM ... management in SalesforceImpactful negotiatorStrong decision making capabilities with a focus on ...

Primient

Account Manager

Decatur, IL · On-site +1

Work cross functionally to ensure customer performance goals are met ABOUT YOU Essential to do the role: * Experienced strategic account management/relationship management * Record of success in ...

Humana

Manager, Care Management

Decatur, IL · Remote

Continuously improve customer satisfaction through effective program monitoring to achieve timely ... This is a remote position that requires travel. * Travel: 50 - 75% field-based interactions ...

Humana

Manager, Care Management

Decatur, IL · Remote

Continuously improve customer satisfaction through effective program monitoring to achieve timely ... This is a remote position that requires travel. * Travel: 50 - 75% field-based interactions ...

Humana

Manager, Care Management

Decatur, IL · Remote

Continuously improve customer satisfaction through effective program monitoring to achieve timely ... This is a remote position that requires travel. * Travel: 50 - 75% field-based interactions ...

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Customer Success Manager Remote information

See Decatur, IL salary details

$31.5K

$80.6K

$135.8K

How much do customer success manager remote jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer success manager remote in Decatur, IL is $80,570.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,700.00 and $96,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
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What are popular job titles related to Customer Success Manager Remote jobs in Decatur, IL? For Customer Success Manager Remote jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Remote jobs in Decatur, IL look for? The top searched job categories for Customer Success Manager Remote jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Customer Success Manager Remote jobs? Cities near Decatur, IL with the most Customer Success Manager Remote job openings:
Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Decatur, IL as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $80,570 per year, or $38.7 per hour.

Regional Sales Manager

Matheson Tri-Gas, Inc.

Decatur, IL • Remote

Full-time

Re-posted 21 days ago

Matheson rating

8.0

Company rating: 8.0 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

31st of 86 rated oil and gas companies

Job description

JOB SUMMARY

Matheson Tri-Gas, Inc. doing business as Continental Carbonic Products "CCP", is seeking a Regional Sales Manager to join our team.

Responsible for all day to day management of Outside Sales Representatives and their activities related to business growth. The position is also responsible for customer service, which includes maintaining current customers as well as developing new customers in conjunction with the individual's sales team. Collaborate with business development, marketing and geographic sales teams to identify prospects for sales of company's product offerings. Qualify prospects based on preliminary assessment of financial viability, technical solutions, and competitive landscape. Collaborate with internal resources to develop capital expenditures and sales budgets. Achieve objectives for sales and gross profit within assigned geographic area of responsibility. This position reports to Vice President of Sales. 


Territory: Home office based in a particular geography (To be updated by the Hiring Manager)



Essential Functions

Essential Function

1.    Maintain high level of personal safety performance and regulatory compliance.

2.    Drive profitable growth of the territory business.

3.    Maintain up-to date Matheson Sales Model System for team.

4.    Manage relationships and profitability at existing accounts.

5.    Manage pricing and contract administration.

6.    Lead contract renewal efforts.

7.    Support collection efforts.

8.    Interface & coordinate external customers with internal functional groups during installation, modification, service, and removal phase of projects.

9.    Provide expert input to business development and marketing plans.

10.  Prepare and submit accurate and timely reports.

11.  Effectively manage travel expenses and meet individualized training requirements.

12.  Comply with company policies in safety, quality, general, administrative, etc.

13.  Coordinate and manage communication and support between Customer and CCP.

14.  Report sales activity timely to upper management as required.

15.  Identify cross-selling opportunities and hand-off to other team members.

16.  Support collections process as required.

17.  Value based selling skill set.

18.  Price attainment initiatives.

19.  Travel and frequent overnight stays as required to be successful.

20.  Cultivate customer relationships by developing a deep knowledge of customer's business and establishing a consultative relationship.

21.  Drive profitable growth of the business by working with the commercial regions, product management and contract administration.

22.  Promote "add-on" offerings from Matheson during the business process.

23.  Lead clear and consistent communication with internal departments relative to customer success, opportunity details, development processes and other customer information.

24.  Supports customer activities, new business acquisition, contract negotiations and customer service requirements.

25.  Approves opportunities, contact data and professional sales calls in CRM (SFDC/Dynamics).

26.  Keeps current with industry insights, monitors competition by gathering current marketplace data.

27.  Submit complete business packages to contract administration group for processing.


Required for All Jobs

Performs other duties as assigned

Complies with all policies and standards


What Matheson employees say

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