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Customer Success Manager Remote Jobs in Decatur, IL

Core RM

Decatur, IL · On-site +1

$40K/mo

... and increase customer loyalty. • Collaborate with your District Manager to identify new ... What you'll bring • Proven success in B2B sales, preferably in SaaS, fintech, or merchant ...

Tax Associate

Clintonia, IL · Remote

$21 - $26/hr

At InsCipher, our commitment to our customers is what drives us. Ours is a culture of innovation ... Manage multiple priorities in a high-volume position, deliver timely and accurate work products ...

Showing results 21-26

Customer Success Manager Remote information

See Decatur, IL salary details

$31.5K

$80.6K

$135.8K

How much do customer success manager remote jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer success manager remote in Decatur, IL is $80,570.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,700.00 and $96,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
What are popular job titles related to Customer Success Manager Remote jobs in Decatur, IL? For Customer Success Manager Remote jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Remote jobs in Decatur, IL look for? The top searched job categories for Customer Success Manager Remote jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Customer Success Manager Remote jobs? Cities near Decatur, IL with the most Customer Success Manager Remote job openings:
Infographic showing various Customer Success Manager Remote job openings in Decatur, IL as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $80,570 per year, or $38.7 per hour.

$40K/mo

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago


Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Ready to take your career Global?
Make your mark at one of the biggest names in payments. We're looking for a B2B Outside Sales Representative to join our ever-evolving Genuis® team and help shape the future of global commerce.
What you'll own
• Drive sales for Genius® and other Global Payments solutions to small and mid-sized businesses across restaurant, retail, and service industries.
• Own and manage a consistent pipeline through field prospecting, digital outreach,and local networking.
• Deliver consultative, value-based presentations both in-person and virtually to demonstrate how Genius® helps businesses streamline payments, improve operations, and increase customer loyalty.
• Collaborate with your District Manager to identify new opportunities, set appointments, and close sales within a short cycle.
• Maintain accurate pipeline and activity tracking in Atlas and Salesforce, including call notes, follow-ups, and client communications.
What you'll bring
• Proven success in B2B sales, preferably in SaaS, fintech, or merchant services. (minimum of one year of B2B or B2C Outside Sales experience)
• Strong communication, presentation, and negotiation skills-comfortable building relationships and selling both face to face and virtually.
• High energy, self-motivated, results driven, with a competitive spirit and a team-oriented mind set
• Professional presence and genuine ability to connect with business owners and earn trust quickly.
• Comfortable spending 75% of the time in the field with a valid driver's license
• Must live within 2 hours of the job posting location.
It's a bonus if you have
• A proven ability to upsell and cross-sell existing merchants on new features, software add-ons, and hardware upgrades.
• Experience working with the restaurant or retail industries is a plus.
• Two full years of B2B Outside Sales experience.
About the team
Our inclusive and global team wins together every day. We're proud to have the best minds in the industry, who can learn from as your career grows. -its unmatched, Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer
Globalpayers think like a client, act like an owner, and win as one team. We're curious and innovative- always finding a better way to deliver impact. We empower each other to make decisions and it's our passion that drives excellence in everything we set out to do.
Does this sound like you? then you sound like a Globalpayer. Apply now to take your career global.
Benefits
Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/
Diversity and EEO Statements
Global Payments is an organization that stands against racism, intolerance and injustice in all its forms - one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.
Global Payments is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
#LI- Remote
Compensation
Ready to grow your career and your paycheck? Here's the breakdown
• Base Salary pay is $40K+
• Monthly Commission
• Residual Income: Keep earning monthly from the accounts you build
• Annual On-Target Earnings (OTE): $90k-120 plus
• Your total compensation will depend on your skills, performance, and territory.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com.