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Customer Success Manager Jobs in Decatur, IL (NOW HIRING)

Marvin

Director of Customer Service

Decatur, IL · On-site

$135K - $180K/yr

Manage and develop a team of direct reports across Customer Care and Operations Support. * Shape ... Annual profit sharing - recognizing everyone's contribution to Marvin's success * Giving at Marvin ...

Agri-Fab, Inc.

Accounts Receivable Specialist

Sullivan, IL

$19 - $25.25/hr

Partner with the Sales and Customer Success teams to resolve customer issues and collaborate on ... Promote customer goodwill through professional credit & collection management and relationship ...

Agri-Fab, Inc.

Accounts Receivable Specialist

Sullivan, IL · On-site

$18.75 - $22.50/hr

Partner with the Sales and Customer Success teams to resolve customer issues and collaborate on ... Promote customer goodwill through professional credit & collection management and relationship ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Decatur, IL

Customer Success Manager information

See Decatur, IL salary details

$31.5K

$80.6K

$135.8K

How much do customer success manager jobs pay per year?

As of Jul 21, 2026, the average yearly pay for customer success manager in Decatur, IL is $80,570.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,700.00 and $96,000.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand regions can earn over $120,000, often with bonuses and benefits included.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a Customer Success Manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and promoting product adoption. CSMs often use customer relationship management (CRM) tools and require strong communication and problem-solving skills.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What do you do as a Customer Success Manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, address issues, and identify opportunities for account growth, often using customer relationship management (CRM) tools. The role requires communication skills, product knowledge, and a focus on customer satisfaction to reduce churn and promote loyalty.

What Do Customer Success Managers Do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

Do CSMs make good money?

Customer Success Managers typically earn a competitive salary that varies by industry, experience, and location. According to industry data, the average base salary ranges from $60,000 to $100,000 annually, with potential bonuses and commissions increasing total compensation. Strong communication skills and familiarity with customer relationship management (CRM) tools can enhance earning potential.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What jobs pay 500,000 a year in the US?

In the US, high-paying roles such as senior executive positions (e.g., CEOs, CFOs), specialized medical professionals (e.g., surgeons, anesthesiologists), and successful entrepreneurs can earn $500,000 or more annually. Customer Success Managers typically do not reach this level of compensation unless they hold executive or highly specialized roles with bonuses and stock options.

Will AI replace CSM?

AI cannot fully replace Customer Success Managers (CSMs), as their role involves building relationships, understanding customer needs, and providing personalized support that requires emotional intelligence and complex problem-solving. AI tools can assist CSMs by automating routine tasks and analyzing data, allowing them to focus on strategic and relationship-driven activities. The role of a CSM is expected to evolve with AI, emphasizing skills in communication, empathy, and strategic thinking.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What are the most commonly searched types of Customer Success jobs in Decatur, IL? The most popular types of Customer Success jobs in Decatur, IL are:
What are popular job titles related to Customer Success Manager jobs in Decatur, IL? For Customer Success Manager jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager jobs in Decatur, IL look for? The top searched job categories for Customer Success Manager jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Customer Success Manager jobs? Cities near Decatur, IL with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Decatur, IL as of July 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $80,570 per year, or $38.7 per hour.
Regional Sales Manager

Regional Sales Manager

Matheson Tri-Gas, Inc.

Decatur, IL • Remote

Other

Re-posted 21 hours ago

Matheson rating

8.0

Company rating: 8.0 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

22nd of 75 rated oil and gas companies

Job description

JOB SUMMARY

Matheson Tri-Gas, Inc. doing business as Continental Carbonic Products "CCP", is seeking a Regional Sales Manager to join our team.

Responsible for all day to day management of Outside Sales Representatives and their activities related to business growth. The position is also responsible for customer service, which includes maintaining current customers as well as developing new customers in conjunction with the individual's sales team. Collaborate with business development, marketing and geographic sales teams to identify prospects for sales of company's product offerings. Qualify prospects based on preliminary assessment of financial viability, technical solutions, and competitive landscape. Collaborate with internal resources to develop capital expenditures and sales budgets. Achieve objectives for sales and gross profit within assigned geographic area of responsibility. This position reports to Vice President of Sales. 


Territory: Home office based in a particular geography (To be updated by the Hiring Manager)



Essential Functions

Essential Function

1.    Maintain high level of personal safety performance and regulatory compliance.

2.    Drive profitable growth of the territory business.

3.    Maintain up-to date Matheson Sales Model System for team.

4.    Manage relationships and profitability at existing accounts.

5.    Manage pricing and contract administration.

6.    Lead contract renewal efforts.

7.    Support collection efforts.

8.    Interface & coordinate external customers with internal functional groups during installation, modification, service, and removal phase of projects.

9.    Provide expert input to business development and marketing plans.

10.  Prepare and submit accurate and timely reports.

11.  Effectively manage travel expenses and meet individualized training requirements.

12.  Comply with company policies in safety, quality, general, administrative, etc.

13.  Coordinate and manage communication and support between Customer and CCP.

14.  Report sales activity timely to upper management as required.

15.  Identify cross-selling opportunities and hand-off to other team members.

16.  Support collections process as required.

17.  Value based selling skill set.

18.  Price attainment initiatives.

19.  Travel and frequent overnight stays as required to be successful.

20.  Cultivate customer relationships by developing a deep knowledge of customer's business and establishing a consultative relationship.

21.  Drive profitable growth of the business by working with the commercial regions, product management and contract administration.

22.  Promote "add-on" offerings from Matheson during the business process.

23.  Lead clear and consistent communication with internal departments relative to customer success, opportunity details, development processes and other customer information.

24.  Supports customer activities, new business acquisition, contract negotiations and customer service requirements.

25.  Approves opportunities, contact data and professional sales calls in CRM (SFDC/Dynamics).

26.  Keeps current with industry insights, monitors competition by gathering current marketplace data.

27.  Submit complete business packages to contract administration group for processing.


Required for All Jobs

Performs other duties as assigned

Complies with all policies and standards


What Matheson employees say

Pay

Benefits

Hours and flexibility

Workplace

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