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Customer Success Manager Remote Jobs in Decatur, IL

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Customer Success Manager Remote information

See Decatur, IL salary details

$31.5K

$80.6K

$135.8K

How much do customer success manager remote jobs pay per year?

As of Jul 21, 2026, the average yearly pay for customer success manager remote in Decatur, IL is $80,570.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,700.00 and $96,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Manager (Remote), and why are they important?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

What is a Customer Success Manager (Remote)?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to Become a Remote Customer Success Manager

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

How do Customer Success Managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
More about Customer Success Manager Remote jobs
What are popular job titles related to Customer Success Manager Remote jobs in Decatur, IL? For Customer Success Manager Remote jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Remote jobs in Decatur, IL look for? The top searched job categories for Customer Success Manager Remote jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Customer Success Manager Remote jobs? Cities near Decatur, IL with the most Customer Success Manager Remote job openings:
Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Decatur, IL as of July 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $80,570 per year, or $38.7 per hour.
Outside Sales Representative - Home Office in the Minneapolis, MN area

Outside Sales Representative - Home Office in the Minneapolis, MN area

Continental Carbonic Products, Inc.

Decatur, IL • On-site, Remote

Full-time

Posted 22 hours ago

Job description

OutsideSales Representative
Territory:Home office based in and around the Minneapolis, MN area
Nippon Sanso Matheson is seeking an Outside Sales Representativeto join our team.
The Outside Sales Representative "OSR" is responsible for all sales and growthaspects of the dry ice business in their assigned territory. The OSR workscross functionally with our branches and production to supply dry ice safelyand reliably to all of our customers. We are looking for highly motivated SalesProfessional with the ability to sell value who understands that results do notjust happen. The position is also responsible for customer service,which includes maintaining current customers as well as developing newcustomers while working closely with the other regions in the US and across ourbusiness entities.
Position Accountabilities
Meet and exceedcorporate objectives for safety and profitable growth within assignedterritory.
Use computer software to obtain, place and log outbound calls to new businessprospects.
Prepare and submit accurate and timely reports.
Effectively manage travel expenses and meet individualized trainingrequirements.
Comply with company policies in safety, administration and quality.
Prepare quotes, bids and contracts for signature.
Cultivate customer relationships by developing a deep knowledge of customer's businessand establishing a consultative relationship.
Negotiate new and existing renewal agreements with the customer.
Drive profitable growth of the business by working with the commercial regions,product management and contract administration.
Portfolio manage by gaining feedback from different groups in the organization.
Coordinate communication and support between our customers and prospects fromNippon Sanso Matheson.
Provide first line product and application support to customers and prospects.
Assist in accounts receivable as necessary.
Promote "add-on" offerings from Nippon Sanso Matheson during the businessprocess.
Partner with internal resources to accomplish growth objectives.
Lead clear and consistent communication with internal departments relative tocustomer success, opportunity details, development processes and other customerinformation.
Manages contract lifecycles (price reviews, quarterly business reviews andvolume reviews).
Supports customer activities, new business acquisition, contract negotiationsand customer service requirements.
Maintains opportunities, contact data and professional sales calls in CRM(SFDC/Dynamics).
Keeps current with industry insights, monitors competition by gathering currentmarketplace data.
Identifies cross-selling opportunities and leads the hand-off to other teammembers.
Submit complete business packages to contract administration group forprocessing.
Other duties as assigned.
Language Skills
Ability to speak effectively, present information and respond to questionsbefore groups of customers, clients, managers or employees of organization.
Ability to write routine reports and correspondence.
Ability to respond to common inquiries or complaints from customers, employees,regulatory agencies, or members of the business community.
MathematicalSkills
Ability to apply basic concepts of algebra and geometry such as fractions,percentages, ratios, volume and proportions to practical situations.
ReasoningAbility
Ability to define problems, collect data, establish facts, and draw validconclusions.
Ability to interpret a variety of instructions furnished in written, oral,diagram, or schedule form.
Ability to work in a Matrix environment.
QUALIFICATIONS
6+ years of professional sales experience with demonstrated high performanceand proficiency.
1-3 years of experience in Dry Ice/Co2 products, B2C Accounts, proteinprocessing and packaging, and third-party logistic accounts
Knowledge, Skills and Abilities
Proficient computer software skills with programs such Microsoft Word, Excel,PowerPoint, and Outlook.
Hands on understanding of industrial gas products, production, distributionapplications, and associated equipment.
Working knowledge of Six Sigma and lean manufacturing practices.
Training in Safety and Compliance (OSHA, DOT, EPA, and FDA).
Excellent communication and writing skills.
Licenses and Certifications
Valid State Driver's license
Nippon Sanso Matheson is an Equal Opportunity Employer that complies with thelaws and regulations set forth under EEOC. Qualified applicantswill receive consideration for employment without regard to their race, color,Religion, national origin, sex, protected veteran status, or disability EOE AAM/F/VET/Disability

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