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Customer Success Manager Jobs in Boca Raton, FL (NOW HIRING)

ALTO USA LLC

Customer Success Specialist

Boynton Beach, FL · Remote

$60K - $72K/yr

ALTO US is seeking a Customer Success Specialist (CSS) to join our US Operations team. The CSS is a ... This role will report to the Regional Operations Manager and/or Director of Operations. A candidate ...

PetMeds

Customer Success Specialist

Delray Beach, FL · Hybrid

Opportunity Summary: We're seeking bright and enthusiastic individuals to join our team as a Customer Success Specialist. In this role, you will serve as a trusted pet health and wellness expert and ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Boca Raton, FL

Customer Success Manager information

See Boca Raton, FL salary details

$30.8K

$78.8K

$132.9K

How much do customer success manager jobs pay per year?

As of Jun 17, 2026, the average yearly pay for customer success manager in Boca Raton, FL is $78,825.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,500.00 and $93,900.00 per year, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

A Customer Success Manager can earn $10,000 or more per month, especially in high-growth industries or with significant experience and performance bonuses. Success in this role often depends on strong communication skills, industry knowledge, and the ability to manage client relationships effectively, rather than formal degrees.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What do you do as a customer success manager?

A customer success manager (CSM) is responsible for building strong relationships with clients to ensure they are satisfied with a company's products or services. They onboard new customers, provide ongoing support, address issues, and help clients achieve their goals, often using customer relationship management (CRM) tools. CSMs aim to improve customer retention and promote product adoption through proactive communication and problem-solving.

What Do Customer Success Managers Do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What jobs pay 2000 a day?

High-paying jobs that can pay around $2,000 a day typically include specialized roles such as senior corporate executives, certain medical specialists, high-level consultants, and successful entrepreneurs. These positions often require advanced skills, extensive experience, or significant business ownership, and may involve demanding schedules or high responsibility levels.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What jobs pay $500,000 a year in the US?

In the US, high-paying roles such as senior executive positions (e.g., CEOs, CFOs), specialized surgeons, and successful entrepreneurs can earn $500,000 or more annually. Certain sales roles, investment bankers, and technology executives with significant experience and responsibilities also reach this income level, often requiring advanced skills, extensive experience, and leadership responsibilities.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What are the most commonly searched types of Customer Success jobs in Boca Raton, FL? The most popular types of Customer Success jobs in Boca Raton, FL are:
What are popular job titles related to Customer Success Manager jobs in Boca Raton, FL? For Customer Success Manager jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager jobs in Boca Raton, FL look for? The top searched job categories for Customer Success Manager jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Customer Success Manager jobs? Cities near Boca Raton, FL with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Boca Raton, FL as of June 2026, with employment types broken down into 86% Full Time, 10% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $78,825 per year, or $37.9 per hour.
MSP - Technical Customer Success Manager (On-Site)

MSP - Technical Customer Success Manager (On-Site)

Computer Business Solutions

Pompano Beach, FL • On-site

$50K - $60K/yr

Full-time

Medical, Retirement, PTO

Posted 13 days ago

Job description

Benefits:
  • 401(k)
  • Competitive salary
  • Health insurance
  • Opportunity for advancement
  • Paid time off

Overview
The Customer Success Manager (CSM) is responsible for building strong client relationships, ensuring customer satisfaction, and driving long-term retention within a Managed Service Provider (MSP) environment. This role acts as the primary point of contact for clients, aligning IT services with business goals, identifying growth opportunities, and ensuring successful service delivery.
Key Responsibilities

Client Relationship Management
  • Serve as the primary liaison between clients and the MSP
  • Build and maintain long-term relationships with key stakeholders
  • Conduct regular check-ins, business reviews (QBRs), and strategic planning sessions
  • Ensure client expectations are met or exceeded
Customer Success & Retention
  • Monitor client health, satisfaction, and engagement
  • Proactively identify risks and mitigate churn
  • Drive adoption of services, tools, and best practices
  • Advocate for the client internally
Service Delivery Alignment
  • Work closely with technical teams (Help Desk, NOC, Engineering) to ensure high-quality service delivery
  • Translate technical issues into business impact for clients
  • Ensure SLAs and KPIs are consistently met
Account Growth & Strategy
  • Identify upsell and cross-sell opportunities (cloud, security, backup, compliance, etc.)
  • Assist clients in IT budgeting and roadmap planning
  • Align MSP services with client business objectives
Issue Escalation & Resolution
  • Act as an escalation point for client concerns
  • Coordinate internally to resolve issues efficiently
  • Ensure clear communication and follow-through
Reporting & Metrics
  • Track and report on customer success metrics (CSAT, NPS, retention rates)
  • Prepare and present reports during client meetings
  • Use PSA/CRM tools to maintain accurate account records
Required Qualifications
  • 35+ years of experience in Customer Success, Account Management, or IT Service Management
  • Experience working in an MSP or IT services environment (highly preferred)
  • Strong understanding of IT infrastructure, cloud services (e.g., Microsoft 365, Azure), and cybersecurity concepts
  • Excellent communication and relationship-building skills
  • Ability to manage multiple client accounts simultaneously
Preferred Skills
  • Familiarity with PSA tools (e.g., ConnectWise, Autotask) and RMM platforms
  • Experience with QBRs and IT strategy planning
  • Strong problem-solving and conflict resolution skills
  • Sales acumen for identifying growth opportunities
  • Project coordination experience
Work Environment
  • On-Site (5 Days a week in Office) - NO REMOTE or HYBRID OPTIONS
Compensation & Benefits
  • Competitive salary (based on experience)
  • Health insurance
  • Paid time off and holidays
  • Professional development and certification support
  • 401(k) with company match (if applicable)
Why Join Us
  • Work with a collaborative and technically strong team
  • Exposure to diverse technologies and client environments
  • Opportunities for career growth within the MSP organization