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Customer Success Manager Remote Jobs in Decatur, GA

SiteCare

Client Success Advisor

Atlanta, GA · On-site +1

Role Summary The Client Success Advisor owns the ongoing relationship for a portfolio of clients ... Strong remote communication skills. Able to build trust and manage relationships without in-person ...

SiteCare

Client Success Advisor

Atlanta, GA · Remote

Role Summary The Client Success Advisor owns the ongoing relationship for a portfolio of clients ... Strong remote communication skills. Able to build trust and manage relationships without in-person ...

StubHub

Head of Global Customer Success

Atlanta, GA · On-site +1

Hybrid (3 days in office/2 days remote) - Atlanta, GA What You'll Do: * Leadership & Team ... Drive change management efforts to ensure successful adoption of AI tools and new ways of working ...

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Customer Success Manager Remote information

See Decatur, GA salary details

$31.7K

$81.1K

$136.7K

How much do customer success manager remote jobs pay per year?

As of May 29, 2026, the average yearly pay for customer success manager remote in Decatur, GA is $81,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $96,700.00 per year, depending on experience, location, and employer.

How to Become a Remote Customer Success Manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

What are the key skills and qualifications needed to thrive as a Customer Success Manager (Remote), and why are they important?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

How do Customer Success Managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.

What is a Customer Success Manager (Remote)?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.
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What job categories do people searching Customer Success Manager Remote jobs in Decatur, GA look for? The top searched job categories for Customer Success Manager Remote jobs in Decatur, GA are:
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Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Decatur, GA as of May 2026, with employment types broken down into 1% As Needed, 93% Full Time, 4% Part Time, 1% Temporary, and 1% Contract. Highlights an 46% Physical, 8% Hybrid, and 46% Remote job distribution, with an average salary of $81,098 per year, or $39 per hour.

Director of Customer Success

7Mindsets Academy LLC

Roswell, GA • On-site, Remote

Full-time

Posted 2 days ago

Job description

About 7 Mindsets
Founded in 2009, 7 Mindsets is the only highly researched education company offering mindsets-based learning solutions proven to drive happier, healthier, and more successful outcomes for educators and students. These comprehensive PreK-12 programs include a digital curriculum in English and Spanish, professional learning, adult SEL, progress monitoring, and assessments to ensure educators can easily and effectively deliver 7 Mindsets in their classrooms. Proven to improve student engagement, behavior, and academic success, 7 Mindsets has been implemented with more than 5 million students and educators in urban, suburban, and rural districts in all 50 states.
Role Overview
As the Director of Customer Success, you will lead a team dedicated to delivering exceptional customer experiences, with a focus on empowering educators and ensuring long-term, transformative relationships with school partners. Reporting directly to the Chief Revenue Officer, this vital member of the GTM Leadership team will involve driving initiatives that help schools maximize the impact of our 7 Mindsets program, fostering meaningful connections, and creating lasting positive outcomes in students' lives. You will collaborate across teams to align customer success strategies with organizational goals, ensuring a focus on growth, well-being, and resiliency through mindset-based professional development and support.
Responsibilities
Customer Success Strategy:
Develop and implement a comprehensive strategy aimed at increasing product adoption, customer satisfaction, and retention within K-12 institutions, with a focus on transforming school culture through the 7 Mindsets framework. Your efforts will ensure that schools can deeply integrate the principles of the 7 Mindsets, ultimately empowering students to develop resilience, emotional intelligence, and growth mindsets.
Team Leadership:
Mentor, upskill and guide a high-performing Customer Success team, encouraging growth and fostering a positive environment where the principles of the 7 Mindsets-such as "Everything is Possible" and "100% Accountable"-are lived out in daily interactions. Your leadership will inspire your team to build strong, trust-based relationships with school and district partners.
Engagement Process Curation:
Create and maintain service coverage model and calendaring system, using technology to ensure world-class delivery to our customers. Monitor customer contacts, health, and progression go ensure usage and retention rates meet and/or exceed our company KPIs.
Professional Development Programs:
Partner with the sales, product, and marketing teams to design and implement impactful, mindset-based professional development programs for educators, ensuring they can effectively integrate the 7 Mindsets and our portfolio of solutions into their classrooms. By focusing on teacher empowerment, you'll help educators cultivate optimism, resilience, and meaningful connections with their students.
Customer Retention:
Foster strong, long-term relationships with school districts, ensuring high renewal rates and satisfaction. Your approach will emphasize continuous improvement and deep engagement, helping schools realize the full potential of the 7 Mindsets to create emotionally supportive and academically enriching environments.
Data-Driven Insights:
Leverage our CRM to track customer feedback, satisfaction, usage data, and the program's measurable impact on students' academic and emotional outcomes to refine customer success processes. By leveraging data on resilience, behavior improvements, and academic performance, you will continuously improve service delivery and customer engagement.
Cross-Functional Collaboration:
Work closely with Sales, Customer Support, Product, and Support teams to ensure a seamless customer experience. Align strategies with the broader organizational goal of integrating the 7 Mindsets into school systems, resulting in transformative outcomes for students and educators.
Stakeholder Management:
Serve as the primary evangelist for 7 Mindsets client-base, addressing their unique needs with tailored mindset-based solutions. You will act as a trusted advisor, helping stakeholders use the 7 Mindsets to build resilient, connected school communities.
Qualifications
  • Educational Background: Bachelor's degree in Education, Business, or a related field is required. A Master's degree is preferred.
  • Professional Experience: Minimum of 10+ years in management roles, within education, services or customer success.
  • Sector Expertise: Experience working in the education sector, particularly within K-12 institutions, with a focus on teaching & learning/ professional development using programs in the well-being space.
  • Leadership Skills: Proven track record of leading teams of >15 direct reports, to success by inspiring collaboration, fostering positive relationships, and driving continuous improvement.
  • Passion for Mindset-Based Approach: A deep passion for student well-being and positivity with the ability to parlay that to build lasting, positive relationships with school partners.
  • Technical Skills: Familiarity with customer success platforms (e.g., Salesforce), Microsoft office and strong analytical skills to use technologically-derived data effectively in decision-making and service improvement.
  • Communication and Collaboration: Exceptional interpersonal and communication skills, with a focus on fostering strong cross-functional collaboration and a customer-centric mindset.
  • Occasional travel is required, but position is primarily virtual.

Our Values
7 Mindsets strives to measurably improve the lives of students, educators, and the community, empowering all individuals to lead their ultimate lives. At the center of 7 Mindsets' mission and work is empowering students, educators, and communities to lead their best lives. As 7 Mindsets empowerees, we strive to live these mindsets each day, celebrate those who embody them, and reward those whose values-focused actions and behaviors serve as inspiration for others. Learn more about our core values and the robust benefits we offer at https://7mindsets.com/careers/

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