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Customer Success Liaison Jobs (NOW HIRING)

Encore Village

Resident Success Liaison

Schaumburg, IL · On-site

$70K/yr

Under the direction and delegation of the Director of Resident Success, the Resident Success Liaison helps ensure residents, families, guests, and staff receive timely support, exceptional customer ...

Advocate Aurora Health

Client Success Liaison

Rome, GA

$26.55 - $39.85/hr

Department: 10654 Atrium Health Floyd Medical Center - Work Campus Care Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: This is a Full-time role ...

Advocate Aurora Health

Client Success Liaison

Rome, GA · On-site

$26.55 - $39.85/hr

Department: 10654 Atrium Health Floyd Medical Center - Work Campus Care Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: This is a Full-time role ...

MeBe

Family Success Liaison

Fresno, CA · Remote

MeBe is seeking a highly motivated, high-energy Family Success Lead. In this sales & account ... Experience working within a CRM system (Zoho, Salesforce, or similar) to track pipeline, document ...

LocalWork

Customer Success Specialist

Chandler, AZ · On-site

$55K - $70K/yr

Our Customer Success Specialist plays a pivotal role in enhancing our client's experiences and ... Act as a liaison between the customer and various teams, including Sales and Technical Support, to ...

BetterCloud

Customer Success Manager

New York, NY

BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team ... Act as the liaison between the customer and other teams at BetterCloud to prioritize issues, elicit ...

Cyxtera

Customer Success Manager

Irvine, CA · Hybrid

Act as a liaison between product management and the customer with a focus on communicating the Centersquare roadmap * Develop success plans for customers that outline their critical success factors ...

Cyxtera

Customer Success Manager

Lewis Center, OH · Hybrid

Act as a liaison between product management and the customer with a focus on communicating the Centersquare roadmap * Develop success plans for customers that outline their critical success factors ...

Cyxtera

Customer Success Manager

Tukwila, WA · Hybrid

Act as a liaison between product management and the customer with a focus on communicating the Centersquare roadmap * Develop success plans for customers that outline their critical success factors ...

Dascena

Customer Success Specialist

Oakland, CA · On-site

Act as a liaison between our engineers and clients * Conduct post-launch case studies and reviews * Address client issues that surface post-launch * Ensure customer success long term Qualifications

Cyxtera

Customer Success Manager

Coppell, TX · Hybrid

Act as a liaison between product management and the customer with a focus on communicating the Centersquare roadmap * Develop success plans for customers that outline their critical success factors ...

Dascena

Customer Success Specialist

Oakland, CA · On-site

Act as a liaison between our engineers and clients * Conduct post-launch case studies and reviews * Address client issues that surface post-launch * Ensure customer success long term Qualifications

HESCO

Customer Success Manager

Rocky Hill, CT

$60K - $70K/yr

Description As a Customer Success Manager, you will serve as a strategic partner to customers who ... Serve as a liaison between customers, internal teams, and Vendors for order-related activities Data ...

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All JobsCustomer Success Liaison Jobs

Customer Success Liaison information

See salary details

$32.5K

$83.1K

$140K

How much do customer success liaison jobs pay per year?

As of Aug 3, 2026, the average yearly pay for customer success liaison in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Liaison vs Customer Support Specialist?

AspectCustomer Success LiaisonCustomer Support Specialist
Primary FocusBuilding long-term relationships and ensuring customer successHandling technical issues and resolving customer inquiries
Work EnvironmentProactive engagement, account managementReactive support, troubleshooting
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Common Industry UsageSoftware, SaaS, tech companiesTech support, customer service centers

While both roles involve customer interaction, the Customer Success Liaison focuses on proactive relationship management and ensuring customer satisfaction over time, whereas the Customer Support Specialist primarily addresses immediate technical issues and inquiries. Understanding these differences helps organizations assign the right roles for customer retention and support.

More about Customer Success Liaison jobs
What cities are hiring for Customer Success Liaison jobs? Cities with the most Customer Success Liaison job openings:
What states have the most Customer Success Liaison jobs? States with the most job openings for Customer Success Liaison jobs include:
What job categories do people searching Customer Success Liaison jobs look for? The top searched job categories for Customer Success Liaison jobs are:
Customer Success Liaison jobs near you
Infographic showing various Customer Success Liaison job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Bi-Lingual Customer Success Liaison

Industrial Sorting Services

Cincinnati, OH

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Bi-Lingual Customer Success Liaison
Position Summary
We are seeking a customer-focused, relationship driven Customer Success Liaison to serve as the primary representative between ISS and our customers' Quality organizations. This role is responsible for building strong, lasting partnerships with customer quality teams, maintaining consistent communication, and ensuring exceptional service delivery at locations where ISS provides third-party QA/QC support.
The Customer Success Liaison serves as the voice of the customer within ISS while also representing ISS as a trusted partner. This individual proactively identifies customer needs, resolves concerns, and works closely with Operations and Quality teams to ensure customer expectations are consistently exceeded. Success in this role is built on developing strong relationships, maintaining a visible presence with customers, and identifying opportunities to expand existing partnerships as new projects and needs arise.
Customer Relationship Management
  • Serve as the primary point of contact for assigned customer Quality teams.
  • Build and maintain trusted relationships through regular site visits and ongoing communication.
  • Develop a deep understanding of each customer's quality standards, priorities, and future needs.
  • Act as the liaison between customer stakeholders and internal ISS teams to ensure alignment and responsiveness.
  • Foster long-term partnerships by delivering exceptional service and consistently following through on customer commitments.
Business Growth amp; Customer Success
  • Monitor customer satisfaction and proactively resolve concerns before they impact the relationship.
  • Identify upcoming projects, changing customer needs, and opportunities for ISS to provide additional services.
  • Partner with Operations, Quality, and Sales to support account growth and customer retention.
  • Represent ISS professionally while strengthening relationships that contribute to long-term business success.
What You Bring (Required Qualifications)
  • Minimum 1 year of recent recruiting experience.
  • Proficiency in English and Spanish
  • Excellent communication and relationship-building skills.
  • Experience in customer success, account management, client services, staffing, quality services, or a related field preferred.
  • Highly effective organizational and planning skills, with the ability to manage multiple projects, shifting priorities, and tight deadlines
  • Analytical mindset with experience interpreting data and performance metrics.
  • Ability to collaborate effectively across multiple departments.
  • Strong problem-solving skills and a proactive approach to customer service.
  • Proficiency with Microsoft Office and CRM platforms.
  • Strong written and verbal communication skills, with the ability to clearly direct teams and professionally interact with customers and management.
Physical Requirements
  • Ability to pass a near-vision assessment
  • Stand for extended periods on various surfaces
  • Frequent bending and repetitive hand movements
  • Lift up to 50 lbs. regularly (occasionally more)
Compensation amp; Benefits
  • Benefits: Medical, Dental, Vision, Life Insurance, Short-Term Disability
  • Retirement: 401(k) plan
  • Paid Time Off: Competitive policy

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