Customer Success Engineer Jobs in Texas (NOW HIRING)

Our client, a leading cybersecurity company, is seeking a Customer Success Engineer – SASE.

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Title: Customer Success Engineer

Location: Plano, TX

Duration: 12 months (08/03/2026 – 07/30/2027)

Pay Range: $26/hr. on W2

Job Description:

Provide day-to-day technical guidance and customer success support to enterprise customers implementing cloud security and Secure Access Service Edge (SASE) solutions across the LATAM region.

Work closely with Customer Success, Engineering, Product, and Security teams to support solution deployments, troubleshoot networking and security issues, accelerate product adoption, and ensure customers achieve their security and business objectives. Assist customers with cloud security integrations, governance best practices, and technical strategy while serving as a trusted technical advisor throughout the customer lifecycle.

This role supports a fast-paced cybersecurity environment focused on enterprise networking, cloud security, customer success, and technical consulting. The ideal candidate will be highly technical, customer-focused, and capable of managing multiple priorities while working with cross-functional teams.

Job Functions:

• Serve as the primary technical contact for enterprise customers throughout implementation, deployment, and adoption of SASE solutions.
• Guide customers through cloud security integrations and best practices for networking and security operations.
• Troubleshoot complex networking, authentication, and cloud security issues while coordinating resolutions with engineering teams.
• Build strong relationships with customer stakeholders, including security architects, infrastructure teams, and executive leadership.
• Identify technical risks, recommend mitigation strategies, and support customers in achieving their business and security objectives.
• Advocate for customer needs by providing product feedback and contributing to continuous service improvements.
• Conduct technical reviews, customer workshops, onboarding sessions, and business review meetings.
• Maintain accurate documentation of customer environments, technical issues, and implementation progress.
• Collaborate with Customer Success, Product, Engineering, and Account teams to ensure successful customer outcomes.
• Support occasional travel within the LATAM region and provide after-hours technical assistance when required.

Skills/Abilities:

• Strong networking and cybersecurity knowledge, including routing, firewalls, VPNs, TCP/IP, SSL/IPSEC, and authentication protocols.
• Understanding of SASE architecture and cloud security technologies.
• Experience with Linux administration; Bash and Python scripting are a plus.
• Excellent troubleshooting, analytical, and problem-solving abilities.
• Strong customer-facing communication and consulting skills.
• Ability to explain complex technical concepts to both technical and executive audiences.
• Strong organizational skills with the ability to manage multiple customer engagements simultaneously.

Experience:

3–5+ years of professional experience in customer success engineering, technical support, network engineering, cybersecurity, cloud networking, or related technical roles supporting enterprise customers.

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Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Applicant Privacy Disclosure

We collect personal information from applicants during the recruiting, pre-offer, and offer process.

During the recruiting, pre-offer process and offer process, we may collect the following categories of personal information:

1. Identifiers, such as name, address, and email address.
2. Professional and Employment-Related Information, such as resume, work history, education, and qualifications.
3. Information Voluntarily Provided by You in connection with the recruiting and pre-offer process.
4. Sensitive Personal Information, where legally permitted and necessary, such as Social Security number and date of birth.

Personal information is collected and used for the following business purposes: evaluating qualifications and eligibility for employment; communication regarding the recruitment and application process; verifying eligibility for employment; and complying with applicable legal, regulatory, and contractual obligations.

Personal information is collected and used only as necessary, and we are committed to data minimization, privacy, and providing equal employment opportunities. We are an international organization, and personal information may be accessed or processed by authorized personnel or service providers located outside the United States, subject to appropriate safeguards. We restrict use and access to personal information to authorized personnel and service providers with confidentiality and data security obligations. We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure.

For information about our privacy practices, please review our Privacy Policy at: https://prideglobal.com/privacy-policy

If you do not consent to the collection of such personal information, please advise us immediately in writing at datasecurity@prideglobal.com

Equal Employment Opportunity

[Hiring Entity Name] is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

[Hiring Entity Name] is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.