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Customer Success Engineer Jobs in Dallas, TX (NOW HIRING)

Nokia

Optical Customer Success Engineer

Coppell, TX · On-site

$126K - $285K/yr

At Nokia, our Optical Customer Success Engineers (CSEs) are based right in the same country as our customers, so they're always close at hand to provide expert support. CSEs are true subject matter ...

Nokia

Optical Customer Success Engineer

Coppell, TX · On-site

At Nokia, our Optical Customer Success Engineers (CSEs) are based right in the same country as our customers, so they're always close at hand to provide expert support. CSEs are true subject matter ...

Altruist

Senior Customer Success Engineer

Dallas, TX · On-site

$103K - $142K/yr

The opportunity We're hiring a Senior Customer Success Engineer to sit at the intersection of AI innovation and customer operations. This isn't a traditional engineering role - it's a mission ...

Altruist

Senior Customer Success Engineer

Dallas, TX · Hybrid

$54.75 - $70.50/hr

The opportunity We're hiring a Senior Customer Success Engineer to sit at the intersection of AI innovation and customer operations. This isn't a traditional engineering role - it's a mission ...

Kofile Inc.

Customer Success Manager

Dallas, TX · On-site +1

The role collaborates closely with Sales, Product Management, Engineering, Professional Services, Support, and Customer Operations teams to drive measurable customer success and long-term recurring ...

Kofile Inc.

Customer Success Manager

Dallas, TX

The role collaborates closely with Sales, Product Management, Engineering, Professional Services, Support, and Customer Operations teams to drive measurable customer success and long-term recurring ...

Altium Limited

Customer Success Manager

Frisco, TX · On-site

The Customer Success Manager (CSM) is responsible for helping Microvellum and INNERGY Engineering customers realize the full value of their investment. Acting as a trusted advisor, the CSM builds ...

Cyberbit

Customer Success Manager

Dallas, TX · On-site

Cyberbit Range deploys real-world attacks using reverse-engineered malware onto a virtual corporate ... The Customer Success Manager is responsible for building and maintaining strong relationships ...

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Customer Success Engineer information

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How much do customer success engineer jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer success engineer in Dallas, TX is $24.06, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $25.10 per hour, depending on experience, location, and employer.

What is a customer success engineer?

Customer Success Engineers (CSEs) are professionals who help clients maximize the value of a company's technical products or services. They combine technical expertise with strong communication skills to assist customers in onboarding, troubleshooting, and achieving their business goals using the product. CSEs often act as a bridge between customers and internal teams, ensuring customer needs are understood and addressed. Their role may also involve training, support, and proactive outreach to promote customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a customer success engineer?

To thrive as a Customer Success Engineer, you need a solid understanding of technical troubleshooting, product expertise, and a background in computer science or related fields. Familiarity with CRM software, ticketing systems, and APIs, as well as certifications in relevant technologies, are typically required. Excellent communication, problem-solving, and relationship-building skills help you support customers effectively and advocate for their needs. These skills and qualities are crucial for ensuring customer satisfaction, retention, and the seamless adoption of technical solutions.

How does a customer success engineer typically collaborate with other teams within a company?

Customer Success Engineers frequently work cross-functionally, partnering closely with sales, product management, and support teams to ensure a seamless customer experience. They often act as a technical bridge, relaying customer feedback and technical requirements to product teams, and assisting sales with product demonstrations or proof-of-concept integrations. This collaborative environment encourages ongoing communication and problem-solving, making it essential for Customer Success Engineers to be proactive team players who can translate complex technical information for different audiences.

What is the difference between Customer Success Engineer vs Technical Support Engineer?

AspectCustomer Success EngineerTechnical Support Engineer
CredentialsTypically requires a degree in computer science, engineering, or related field; certifications like CS or cloud certifications are commonOften requires similar technical degrees or certifications; focus on troubleshooting skills
Work EnvironmentProactively engages with clients to ensure product adoption and success, often in SaaS companiesResponds to client issues, troubleshooting technical problems, usually in a support or helpdesk setting
Employer & IndustryUsed in SaaS, cloud services, and software companies focusing on customer retentionCommon in IT, software, and hardware companies providing technical assistance

While both roles require technical knowledge and customer interaction, Customer Success Engineers focus on proactive client engagement and product adoption, whereas Technical Support Engineers primarily handle reactive troubleshooting and issue resolution.

What are the most commonly searched types of Customer Success Engineer jobs in Dallas, TX?

The most popular types of Customer Success Engineer jobs in Dallas, TX are:

What are popular job titles related to Customer Success Engineer jobs in Dallas, TX?

For Customer Success Engineer jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Customer Success Engineer jobs in Dallas, TX look for?

The top searched job categories for Customer Success Engineer jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Customer Success Engineer jobs?

Cities near Dallas, TX with the most Customer Success Engineer job openings:

Customer Success Engineer jobs near you
Infographic showing various Customer Success Engineer job openings in Dallas, TX as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $50,039 per year, or $24.1 per hour.

Optical Customer Success Engineer

Nokia

Coppell, TX • On-site

$126K - $285K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 19 days ago

Nokia rating

7.9

Company rating: 7.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

30th of 101 rated telecommunications companies

Job description


At Nokia, our Optical Customer Success Engineers (CSEs) are based right in the same country as our customers, so they're always close at hand to provide expert support. CSEs are true subject matter experts and are an essential piece of Nokia being able to provide top-tier Technical Support services. CSEs act as proactive advisors, offering recommendations and helping to implement customer-approved action plans. CSEs are responsible for quickly identifying and resolving any technical issues by working closely with our Constant Care Team. CSEs provide our customers with a dedicated, highly technical resource who the customer can rely on for all their technical support issues and needs. If you're passionate about helping customers and have a strong technical background, the CSE role might be the perfect fit for you!
Responsibilities
  • Thoughtfully cultivate and foster customer relationships, developing an in-depth understanding of the customer at both company and individual levels, including operational, engineering, and management personnel.
  • Serve as the single point of contact and liaison between customer and Infinera services and support.
  • Responsible for the facilitation of "White Glove" Customer Service and Support Delivery
  • Become the customers "Voice", including real time capture of feedback, customer performance metrics, representing and advocating for assigned customer within Infinera.
  • Document and operationalize a methodical and proactive customer specific play book comprised of a customer journey map, a success and communication plan, a customer specific de-escalation process and a methodical pre-defined/scheduled engagement plan.
  • Identify, track, and facilitate continuous improvement for key customer metrics, eliminating risk of churn or customer dis-satisfaction.
  • Develop custom reporting for customer programs including services performance, product quality, overall customer health.
  • Drive customer growth leveraged by proven & documented positive customer outcomes.
  • Onboard new customer personnel ensuring a thorough understanding of the pre-defined journey, product and features, introduction of key Infinera personnel, and collaborative finalization of the play book.
  • Partner with engineering, PLM, and presales teams during New Product/Services Introduction to provide programmatic level support, ensuring a smooth transition to professional services and services and support. Work with pre-production teams to assist customer in early Time To Value (TTV) and optimal Product / Feature adoption.

Qualifications
You have:
  • 7+ years past experience with Customer Success and support, in the networking industry and possess a strong knowledge of Long-haul, Metro, Access and Mobile technologies. Experience supporting content providers is a plus.
  • Ideal candidate must be self-motivated, and goal oriented with a proven track record in White Glove delivery of services and support and customer onboarding.
  • Experience with Salesforce CRM, including ability to create internal and customer facing reports and graphs.
  • The candidate must also be comfortable in the dynamic atmosphere of a technical sales organization. Must possess persuasive communication skills and be able to communicate professionally in written responses to emails, customer inquiries, and when submitting reports to the customer, both at operational and engineering levels
  • A B.S. level degree preferred, however candidates with demonstrable technical & customer service depth will also be considered. Professional certification in Customer Success a plus

DCN2025
About Us
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world.
Learn more about life at Nokia.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
About the Team
Some of our benefits in US:
  • Corporate Retirement Savings Plan
  • Health and dental benefits
  • Short-term disability, and long-term disability
  • Life insurance, and AD&D - Company paid 2x base pay
  • Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
  • Paid time off for holidays and Vacation
  • Employee Stock Purchase Plan
  • Tuition Assistance Plan
  • Adoption assistance
  • Employee Assistance Program/Work Life Resource Program

The above benefits exclude students.
Disclaimer for US/Canada
Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role.
All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.

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