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Customer Success Associate Jobs in Iowa (NOW HIRING)

SAP

Who You'll Become The Customer Success Manager (CSM ) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction ...

SAP

What You'll Do As a Solution Advisor within the SAP Next Gen - Academy for Customer Success, you will be responsible to:  * Successfully complete a 10-month program that strengthens the foundation ...

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Customer Success Associate information

See Iowa salary details

$17.4K

$49.8K

$87.4K

How much do customer success associate jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer success associate in Iowa is $49,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,700.00 and $61,500.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Iowa? The most popular types of Customer Success jobs in Iowa are:
What are popular job titles related to Customer Success Associate jobs in Iowa? For Customer Success Associate jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate jobs in Iowa look for? The top searched job categories for Customer Success Associate jobs in Iowa are:
What cities in Iowa are hiring for Customer Success Associate jobs? Cities in Iowa with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Iowa as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $49,773 per year, or $23.9 per hour.

Customer Success Representative - Print

Marco Technologies LLC

Bondurant, IA

Full-time

Posted 25 days ago

Marco Technologies rating

7.3

Company rating: 7.3 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

117th of 223 rated it services

Job description

POSITION SUMMARY/OBJECTIVE

The Customer Success Representative is responsible for delivering unparalleled customer service by consistently exceeding expectations and building strong and lasting relationships through open communication, reliability and a customer-centric approach. You will provide prompt and efficient assistance to meet the ever-evolving needs of Marco's valued customers and employees.

ESSENTIAL FUNCTIONS

Handle and prioritize incoming client calls, emails and correspondence efficiently, assessing the urgency and severity of issues to set priorities. Record and assign tasks accordingly.

Provide prompt and detailed communications to internal and external clients.

Review accounts for upsell and cross-sell opportunities and escalate as necessary.

Provide initial troubleshooting support for systems and applications to identify and resolve malfunctions or operational issues, potentially preventing the need for further escalation.

Maintain contact center expectations.

Verify and maintain client contact and database information.

Function collaboratively as part of a fast-paced, client-orientated team.

Develop and support best practices and operational procedures to create efficiencies.

Accurately maintain and comply with documentation and administrative procedures in a timely basis to include time entry process.

Uphold business ethics by supporting Marco's vision, mission and values.

Exemplify the Gold Standard Experience through every interaction.

Attend required company and departmental meetings.

Act in accordance with Marco policies and procedures as set forth in the employee handbook.

Perform other related duties as assigned.

QUALIFICATIONS

Education and Experience

High School diploma and two years of relevant experience or an associate degree; or equivalent combination of education and experience.

0-3 years of experience in Customer Service or a related field preferred.

REQUIRED SKILLS

1. Natural aptitude for outcome-based reasoning.

2. Demonstrate excellent verbal and written communication skills with internal and external customers.

3. Self-starter, ability to plan and implement sales strategy with limited supervision.

4. Ability to thrive in a competitive, goal-driven environment.

5. Excellent organizational and time management skills with the ability to maintain accurate and detailed records of sales activity.

6. Ability to prioritize responsibilities and operate with changing priorities.

7. Demonstrate ability to work effectively and professional with all types of people and situations.

8. Demonstrate strong attention to detail to ensure accuracy and quality.

9. Strong desire to help others achieve success, anticipate needs and take initiative to ensure positive sales outcomes.

10. Proficient with business collaboration tools including Microsoft Office Suite, CRM and company specific programs.

What Marco Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

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