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Customer Success Associate Jobs in Ames, IA (NOW HIRING)

Jobtailor

Customer Success Manager

Ankeny, IA · On-site

$70 - $100/hr

Track and report on customer success metrics, risks, and opportunities * Prepare customer status updates and executive summaries as needed * Occasional travel may be required for customer meetings or ...

Genesys

Sr. Customer Success Manager

Nevada, IA

Senior Customer Success Manager United States- WEST Role Overview: Drive measurable customer value across a portfolio of strategic enterprise accounts by helping organizations maximize adoption ...

Harris

Deal Desk Contracts Administrator

Nevada, IA · On-site +1

Prepare and audit closed-won documentation for onboarding, billing, and customer-success handoff; verify final documents match the approved deal What we're looking for: * Associate degree or bachelor ...

New

Harris

Deal Desk Contracts Administrator

Nevada, IA · On-site +1

Prepare and audit closed-won documentation for onboarding, billing, and customer-success handoff; verify final documents match the approved deal What we're looking for: * Associate degree or bachelor ...

New

Home Depot

Customer Service/Sales

Ankeny, IA · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Ankeny, IA · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

CSAA

Insurance Service Associate - Remote

Nevada, IA · Remote

$13.50 - $18.75/hr

Step into a role where you can contribute to our shared success through meaningful work. Hablas ... What would make us excited about you? * 1 - 2 years of prior sales and customer service experience ...

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Customer Success Associate information

See Ames, IA salary details

$18.1K

$51.8K

$91K

How much do customer success associate jobs pay per year?

As of Aug 30, 2026, the average yearly pay for customer success associate in Ames, IA is $51,835.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,200.00 and $64,100.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Ames, IA?

The most popular types of Customer Success jobs in Ames, IA are:

What job categories do people searching Customer Success Associate jobs in Ames, IA look for?

The top searched job categories for Customer Success Associate jobs in Ames, IA are:

What cities near Ames, IA are hiring for Customer Success Associate jobs?

Cities near Ames, IA with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Ames, IA as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $51,835 per year, or $24.9 per hour.

Customer Success Manager

Ankeny, IA • On-site

Jobtailor
See more jobs at Jobtailorexternal

$70 - $100/hr

Other

Posted 12 days ago

Job description

Responsibilities
  • Build and maintain strong, long-term relationships with customers
  • Serve as a primary point of contact for assigned accounts
  • Conduct operational check-ins, business process reviews, and drive escalated issues to resolution
  • Develop a deep understanding of customer goals, challenges, and operational needs
  • Monitor customer health metrics and proactively address risks
  • Identify opportunities to improve customer satisfaction and retention
  • Reduce customer churn through proactive engagement and issue resolution
  • Manage implementation of new and incremental services for aligned clients
  • Ensure smooth transitions to ongoing support teams
  • Help customers understand best practices and operational workflows
  • Act as an escalation point for customer concerns and service issues
  • Collaborate with internal departments to resolve customer challenges quickly and effectively
  • Advocate internally for customer needs and process improvements
  • Maintain accurate customer records and engagement activity within CRM systems
  • Track and report on customer success metrics, risks, and opportunities
  • Prepare customer status updates and executive summaries as needed
  • Occasional travel may be required for customer meetings or company events
Requirements
  • Bachelor’s degree (or equivalent experience) in Business, Communications, Healthcare Administration, Marketing, or related field preferred
  • 3+ years’ experience in customer success, account management, client services, or related roles
  • Strong relationship-building, communication, and presentation skills
  • Excellent organizational and project management abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Experience using CRM platforms such as Salesforce, HubSpot, or similar systems
  • Strong problem-solving, systems process, business process, and conflict-resolution skills
  • Strong skills in strategic thinking, adaptability and resilience
  • Data-driven decision making ability
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