ZipRecruiter

Log In

2

Customer Success Associate Remote Jobs in Oregon

Steer

Manager of Scaled Customer Success

OR · Remote

About the Role As the Manager of Scaled Customer Success, you will lead our Customer Success ... We Offer * 100% remote work environment * Medical, Dental and Vision insurance within 30 days * 100 ...

Tines

Customer Success Manager II - Central

OR · Remote

$125K/yr

This is a remote position that must be based in CST. The Customer Success Manager role will play a critical part in the exciting growth trajectory of Tines. As an automation platform, the more the ...

Webflow

Senior Director, Customer Success

OR · Remote

Remote-first (United States) * Full-time * Permanent * Exempt * The cash compensation for this role ... Strengthen our customer health frameworks, forecasting processes, and success metrics. * Engage ...

Team8

Bluespine-Director of Customer Success

OR · On-site +1

Requirements * 5-8 years of experience in account management, client success, or related roles within data analytics, technology, or consulting environments. * 4 years of experience in healthcare ...

Steer

Manager of Client Success

OR · On-site +1

Reporting to the Director of Customer Success, you will be the bridge between personalized ... We Offer * 100% remote work environment * Medical, Dental and Vision insurance within 30 days * 100 ...

Cresta

AI Value Partner, Customer Analytics

OR · On-site +1

Cresta is expanding its Customer Success organization with a dedicated analytics function focused ... Work from home office stipend to help you succeed in a remote environment * Lunches and dinners ...

Public Consulting Group

Client Service Associate 1

Salem, OR · Remote

$14.50 - $20/hr

Provides excellent customer service to all clients, as measured by responsiveness and client ... success. To be successful in a remote work role at PCG, you must: * be available during your set ...

Cresta

AI Success Manager

OR · On-site +1

As an AI Success Manager, you will partner with Fortune 500 customers to translate AI capabilities ... Show up prepared (on-site or remote) with clear recommendations and practical solutions. Balance ...

Array

Enterprise Client Success Manager

OR · Remote

$150K/yr

... customers while empowering millions of consumers to achieve their financial goals. As a remote ... Enterprise Customer/Client Success Managers (ECSMs) at Array act as trusted advisors and strategic ...

Ylopo

Strategic Client Success Manager

OR · Remote

$70K - $75K/yr

Serve as a trusted advisor to a portfolio of key customers by listening to them, understanding ... fully remote. Some small amount of long distance travel may be required for training, company ...

Gainsight

Customer Advisor

OR · Remote

We're building the AI-driven future of customer success, from retention to growth! Gainsight is the ... This role is a remote role based in the United States. In this role, you'll play a key role in ...

next page

Showing results 1-20

All JobsCustomer Success Associate JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in Oregon

Customer Success Associate Remote information

See Oregon salary details

$19.6K

$56K

$98.3K

How much do customer success associate remote jobs pay per year?

As of Jun 17, 2026, the average yearly pay for customer success associate remote in Oregon is $56,027.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,200.00 and $69,300.00 per year, depending on experience, location, and employer.

What is a Customer Success Associate (Remote)?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

Do CSMS make good money?

Customer Success Managers (CSMs) in a remote role typically earn a salary that ranges from $50,000 to $90,000 annually, depending on experience, industry, and location. Many also receive performance bonuses and benefits, making the role financially rewarding for those with strong communication and problem-solving skills.

Is remote CSR a stressful job?

A remote Customer Success Associate role can involve handling customer inquiries, troubleshooting issues, and maintaining client relationships, which may lead to stress during high-volume periods or challenging interactions. However, many remote CSRs find that flexible schedules and the ability to work from home help manage stress levels, especially when supported by proper training and clear communication tools.

How does a Customer Success Associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

How to become a remote CSM?

To become a remote Customer Success Manager (CSM), candidates typically need a bachelor's degree in a relevant field, strong communication and problem-solving skills, and experience in customer service or account management. Familiarity with customer success tools like CRM software and the ability to work independently are also important. Gaining certifications such as Customer Success Manager (CSM) certification can enhance prospects.

How to make $80,000 a year working from home?

A Customer Success Associate working remotely can reach an $80,000 annual salary by gaining experience, developing strong communication and technical skills, and working for companies that offer competitive pay and performance bonuses. Advancing to senior or specialized roles, obtaining relevant certifications, and demonstrating measurable success can also increase earning potential.

What are the key skills and qualifications needed to thrive as a Customer Success Associate (Remote), and why are they important?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.
What are the most commonly searched types of Customer Success Remote jobs in Oregon? The most popular types of Customer Success Remote jobs in Oregon are:
What are popular job titles related to Customer Success Associate Remote jobs in Oregon? For Customer Success Associate Remote jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate Remote jobs in Oregon look for? The top searched job categories for Customer Success Associate Remote jobs in Oregon are:
What cities in Oregon are hiring for Customer Success Associate Remote jobs? Cities in Oregon with the most Customer Success Associate Remote job openings:
Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in Oregon as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $56,027 per year, or $26.9 per hour.
Manager of Scaled Customer Success

Manager of Scaled Customer Success

Steer

OR • Remote

Other

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

About the Role
As the Manager of Scaled Customer Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to our high-volume Scaled segments. Reporting to the Director of Customer Success, you will be the bridge between personalized relationship management and digital-first automation. Your mission is to professionalize our CS operations by building a unified "Account Health" framework that works for every customer, regardless of size. You will lead a supportive, high-trust team and provide the strategic structure needed to turn "crowdsourced" Slack knowledge into repeatable, data-driven playbooks that drive global retention.

You Are

  • You understand that an Enterprise lead needs a different "touch" than a high-volume user, and you know how to build systems for both.
  • You don't wait for a clean dashboard; you dive into the data to find the trends, churn risks, and expansion opportunities yourself.
  • You can coach a CSM through a high-stakes executive presentation one hour and help them optimize an automated email sequence the next.
  • You thrive in the "grey area." You see messy data and ambiguous processes as a puzzle to solve rather than a roadblock.


You Will

  • Segment the Strategy: Define and iterate on the engagement models for our Enterprise (high-touch) and Scaled (tech-touch) tiers to maximize efficiency.
  • Build the Health Engine: Develop a standardized Account Health Scoring system that identifies risk across the entire 1,000+ account base.
  • Operationalize the "Hive-Mind": Transition the team from informal Slack-based collaboration to a structured internal knowledge base and formal playbooks.
  • Drive Proactive Retention: Move the team away from reactive "firefighting" by using leading indicators to trigger outreach before a customer is at risk.
  • Mentor & Measure: Manage the day-to-day performance of the CS team, using clear KPIs to drive accountability and professional growth.

You Have


Must Have:

  • Leadership Experience: 2+ years of experience managing a Customer Success team (or 4+ years as a Senior/Lead CSM ready for the next step).
  • Versatile CS Background: Proven experience managing both high-touch Enterprise accounts (QBRs, multi-stakeholder navigation) and Scaled/Digital segments (automation, mass communication).
  • Analytical Proficiency: Experience using data (CRM, BI tools, or Excel) to track health, predict churn, and report on team performance.
  • Systems Thinking: Ability to design processes that scale; you've successfully implemented a new tool, workflow, or playbook in the past.
  • High Emotional Intelligence: A coaching-first management style that fits our supportive, collaborative culture.

Nice to Have:

  • Technical Literacy: Ability to work with advanced data visualization tools.
  • CS Ops Familiarity: Experience selecting or implementing a CS Platform (e.g., Gainsight, Vitally, ChurnZero).
  • Experience with the automotive industry

Interview Process

1. Initial Screen - 30min

2. Hiring Manager Interview - 60min

3. Case Study Assessment - 45min

    Problem Solving Exercise - 60min

4. Cross-Functional Interview - 30min

*We also require completion of the Wonderlic Assessment before the end of the process.  This is done independently and takes about 20-30min.

*We also require completion of the Wonderlic Assessment before the end of the process.  This is done independently and takes about 20-30min.


We Offer

  • 100% remote work environment
  • Medical, Dental and Vision insurance within 30 days
  • 100% employer-paid medical insurance
  • Equity package
  • Flexible PTO with 15 days minimum
  • Generous Parental Leave
  • FSA and HSA options
  • 401(k)
  • Growth & Wellness Stipend
  • WFH Equipment
  • Chance to work with the latest technology
  • A collaborative, high ownership culture
  • Opportunities for development and career growth

Apply