ZipRecruiter

Log In

2

Customer Success Associate Remote Jobs in Portland, OR

Trimble

Manager, Customer Success

Lake Oswego, OR · On-site +1

$89K - $123K/yr

Transform Customer Success as Manager, Customer Success AECO Americas Are you a strategic leader passionate about empowering teams and driving customer growth? Join Trimble to lead a dedicated team ...

Brandwoven

Be Seen First

Client Success Manager - Amazon

Portland, OR · Remote

$70K - $95K/yr

REMOTE Who we are: Brandwoven is a rapidly growing sales management firm dedicated to the success ... * 2-3 years customer service and/or account management experience * Experience working with ...

AO Globe Life

REMOTE Services Associate

Portland, OR · On-site +1

REMOTE Services Associate We are looking for enthusiastic individuals who are passionate about ... Provide excellent customer service and maintain retention * Maintain ongoing communication with ...

next page

Showing results 1-20

All JobsCustomer Success Associate JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in Portland, OR

Customer Success Associate Remote information

See Portland, OR salary details

$19.6K

$56.2K

$98.6K

How much do customer success associate remote jobs pay per year?

As of Aug 30, 2026, the average yearly pay for customer success associate remote in Portland, OR is $56,197.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,300.00 and $69,500.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What skills and qualifications are needed to thrive as a customer success associate?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.

How does a customer success associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

What are popular job titles related to Customer Success Associate Remote jobs in Portland, OR?

For Customer Success Associate Remote jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate Remote jobs in Portland, OR look for?

The top searched job categories for Customer Success Associate Remote jobs in Portland, OR are:

What cities near Portland, OR are hiring for Customer Success Associate Remote jobs?

Cities near Portland, OR with the most Customer Success Associate Remote job openings:

Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in Portland, OR as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $56,197 per year, or $27 per hour.

Manager, Customer Success

Trimble

Lake Oswego, OR • On-site, Remote

$89K - $123K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 5 days ago

Trimble rating

8.1

Company rating: 8.1 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

50th of 159 rated electronics manufacturers

Job description

Transform Customer Success as Manager, Customer Success AECO Americas

Are you a strategic leader passionate about empowering teams and driving customer growth? Join Trimble to lead a dedicated team of Customer Success Managers, partner with enterprise AECO leaders, and transform how digital construction workflows deliver long-term value across a $50M+ ARR portfolio.

AECO: Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company's innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn. For more information, visit: construction.trimble.com.

What Makes This Role Great:

In this high-impact position, you will serve as a vital link between strategy and frontline execution, empowering your team to deliver proactive value while shaping retention strategies and executive partnerships across top-tier enterprise accounts.

Key Exciting Responsibilities

  • Mentor, coach, and inspire a high-performing team of Customer Success Managers to drive professional growth and operational excellence.

  • Own and optimize Gross Revenue Retention and Net Revenue Retention metrics across a multi-million-dollar portfolio.

  • Leverage Gainsight analytics to proactively manage customer health, mitigate churn risks, and establish clear action plans.

  • Partner seamlessly with Sales, Professional Services, and Product teams to align on shared account goals and feedback loops.

  • Lead Executive Business Reviews with C-level enterprise stakeholders to secure strategic alignment and reinforce core value propositions.

Essential Skills & Experience

  • 5+ years of experience in Customer Success or enterprise account management in a SaaS environment, with at least 2 years in a people management capacity.

  • Demonstrated success driving retention and revenue growth across enterprise accounts totaling $50M+ in ARR.

  • Strong proficiency with subscription economics, customer journey playbooks, and value-based customer engagement.

  • Proven capability to lead teams through organizational or product transitions while maintaining execution focus.

Bonus Points For:

  • Experience or domain knowledge within the AECO, infrastructure, or public sector software spaces.

  • Practical experience utilizing Gainsight and Salesforce platforms.

Logistics:

  • Location: Lake Oswego, OR; Westminster, CO (In office 4 days per week, 1 day from home)

  • Travel Requirement: 15-25%

Why You'll Love Working With Us

At Trimble, we're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact.

We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

  • You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

  • Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.

  • Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range

$89,700.00-$123,500.00

Pay Rate Type

Salary

Bonus Eligible?

No

Commission Eligible?

Yes


Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.


How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.


Application Deadline: Trimble accepts applications on an ongoing basis until the position is filled.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under "Corporate Governance."

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

Candidate Privacy Notices by Country

If you need assistance or would like to request an accommodation in connection with the application process, please contact careers@trimble.com.

What Trimble employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply