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Customer Success Analyst Jobs in Spring, TX (NOW HIRING)

ClinicMind

Enterprise Customer Success Lead

Houston, TX · On-site +1

Monitor and analyze client health scores, product utilization metrics, and satisfaction indicators (NPS, CSAT) to drive continuous improvement. * Execute customer success plans for each account that ...

ClinicMind

Enterprise Customer Success Lead

Houston, TX · On-site

Monitor and analyze client health scores, product utilization metrics, and satisfaction indicators (NPS, CSAT) to drive continuous improvement. * Execute customer success plans for each account that ...

MHI

Lead Payroll Analyst - Customer Success

Houston, TX · On-site

Mitsubishi Heavy Industries America, Inc. (MHIA) is looking for a Customer Success - Lead Payroll Analyst to join our team. This is an onsite role based out of our Houston Texas HQ Office located in ...

MHI

Senior Payroll Tax Analyst - Customer Success

Houston, TX · On-site

$27.50 - $36/hr

The Senior Payroll Tax Analyst - Customer Success supports payroll tax compliance, tax setup, and year-end processing across MHIA and its affiliates. This role serves as the payroll tax subject ...

Milliman

Client Success Manager (MedInsight)

Houston, TX · Remote

$788/wk

The Client Success team provides effective analytical support and proactive recommendations to support data-driven decisions. Client Success Managers must have a strong understanding of the health ...

Onshore

Client Success Associate

Houston, TX · Remote

... customer-facing role. * Exceptional communication and interpersonal skills. * Ability to manage ... Ability to apply strong intuition and analytical skills to ensure complete and accurate ...

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All JobsCustomer Success Analyst JobsCustomer Success Analyst Jobs in Spring, TX

Customer Success Analyst information

See Spring, TX salary details

$16

$36

$60

How much do customer success analyst jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for customer success analyst in Spring, TX is $36.05, according to ZipRecruiter salary data. Most workers in this role earn between $28.89 and $40.87 per hour, depending on experience, location, and employer.

How much does a CSM earn?

A Customer Success Manager (CSM) typically earns between $60,000 and $100,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries can earn higher salaries, often supplemented with bonuses and commissions.

How does a Customer Success Analyst typically collaborate with other departments to drive customer satisfaction?

Customer Success Analysts regularly work cross-functionally with teams such as Sales, Product, and Support to ensure a seamless customer experience. They analyze customer data to identify trends and communicate actionable insights to product teams for improvements, while also sharing feedback with sales to refine onboarding processes. Effective collaboration enhances issue resolution and helps tailor solutions, ultimately driving higher customer satisfaction and retention. This interdepartmental teamwork is a core part of the role and offers valuable exposure to different aspects of the business.

Is being a Customer Success Analyst stressful?

Customer Success Analysts often face stress related to managing client relationships, meeting performance targets, and resolving issues promptly. The role requires strong communication skills and the ability to handle multiple accounts, which can contribute to a high-pressure environment, especially during busy periods or when dealing with difficult clients.

What are the key skills and qualifications needed to thrive as a Customer Success Analyst, and why are they important?

To thrive as a Customer Success Analyst, you need strong analytical skills, customer relationship management experience, and a background in business or related fields. Familiarity with CRM platforms like Salesforce, data analysis tools, and customer engagement software is typically expected. Outstanding communication, problem-solving, and empathy help you build trust and proactively address client needs. These skills are essential for retaining customers, maximizing satisfaction, and driving business growth.

What is the difference between Customer Success Analyst vs Customer Support Specialist?

AspectCustomer Success AnalystCustomer Support Specialist
Primary FocusProactively manages customer relationships to ensure satisfaction and retentionResponds to customer inquiries and resolves issues as they arise
Required SkillsData analysis, communication, relationship managementTroubleshooting, communication, product knowledge
Work EnvironmentCustomer success teams, account managementHelp desks, support centers
Common Industry UsageSaaS, tech, subscription servicesTech, retail, service industries

While both roles involve customer interaction, a Customer Success Analyst focuses on proactive relationship management and retention strategies, whereas a Customer Support Specialist handles reactive issue resolution. Understanding these differences helps in choosing the right career path or job search focus.

What does a customer success analyst do?

A customer success analyst monitors and analyzes customer data to ensure clients achieve their desired outcomes with a company's products or services. They identify trends, resolve issues, and collaborate with sales and support teams to improve customer satisfaction and retention, often using tools like CRM software and data analysis platforms.

Do CSMS make good money?

Customer Success Managers (CSMs) or Customer Success Analysts typically earn a competitive salary that varies by industry, experience, and location. Entry-level roles may start around $50,000 annually, while experienced professionals can earn over $80,000 or more, often supplemented with bonuses and commissions. Skills in customer relationship management tools and data analysis can influence earning potential.
What job categories do people searching Customer Success Analyst jobs in Spring, TX look for? The top searched job categories for Customer Success Analyst jobs in Spring, TX are:
What cities near Spring, TX are hiring for Customer Success Analyst jobs? Cities near Spring, TX with the most Customer Success Analyst job openings:
Customer Success Analyst jobs near you
Infographic showing various Customer Success Analyst job openings in Spring, TX as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 83% Full Time, 10% Part Time, 1% Temporary, and 4% Contract. Highlights an 81% Physical, 5% Hybrid, and 14% Remote job distribution, with an average salary of $74,991 per year, or $36.1 per hour.
RigCLOUD Customer Success Specialist

RigCLOUD Customer Success Specialist

Nabors Industries Limited

Houston, TX • On-site

Full-time

Posted 19 days ago

Nabors Industries rating

6.7

Company rating: 6.7 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

44th of 75 rated oil and gas companies

Job description


Nabors Drilling Solutions is seeking a Senior Customer Success Specialist to join our RigCLOUD team. In this senior role, you will serve as a trusted advisor and primary point of contact for a customers, driving adoption, retention, and expansion of the RigCLOUD platform. You will leverage deep industry knowledge and customer success expertise to proactively identify risks, resolve complex challenges, and deliver measurable value to both field and office stakeholders.
Responsibilities
  • Build strong customer relationships by understanding their needs and workflows, delivering value, and proactively supporting them in optimizing their use of RigCLOUD.
  • Facilitate a smooth onboarding experience to establish a positive tone for the customer journey.
  • Ensure swift resolution of customer inquiries, fostering satisfaction and retention.
  • Cultivate robust relationships with customers, acting as a dedicated advocate on their behalf.
  • Maintain regular communication with customers, keeping them informed about the latest features, updates, and enhancements.
  • Deliver effective training and provide educational resources to help customers confidently maximize their use of RigCLOUD
  • Track training progress and analyze customer usage patterns to identify trends and areas for improvement.
  • Document detailed meeting notes to ensure clarity and accountability for key discussion points and action items.
  • Record customer feedback systematically to drive continuous improvement initiatives.
  • Anticipate and address potential challenges to optimize overall customer satisfaction.
  • Stay abreast of industry trends, RigCLOUD updates, competitor products and emerging technologies to provide informed guidance.
  • Collaborate with the operations team to streamline processes, enhancing overall operational efficiency.
  • Serve as a liaison with the development team, ensuring effective communication of upcoming features and capturing customer feedback.
  • Produce reports that demonstrate the value delivered to customers and highlight areas for improvement.
  • Collaborate closely with the 24/7 support team to ensure prompt resolution of customer inquiries, sharing insights for ongoing improvement.
  • Work collaboratively with the sales team, gaining insights into customer needs and contributing to strategic initiatives for upselling and expansion.
    #LI-JA1

Qualifications
  • 4+ years of oil & gas industry experience, with demonstrated expertise in customer-facing or field operations roles
  • Exceptional communication skills, written and verbal, with the ability to present complex information clearly to executive, technical, and field audiences alike
  • Proven ability to navigate organizational change and adapt strategies in dynamic, fast-paced operational environments
  • Results-oriented with a track record of independently managing complex customer relationships and delivering measurable outcomes
  • Deep knowledge of industry trends, emerging technologies, and oilfield operations, with the ability to serve as a subject matter expert for customers and internal teams
  • Strong analytical and problem-solving skills, with the ability to diagnose complex operational issues and drive resolution across internal and customer teams
  • Demonstrated initiative in identifying process gaps and developing scalable solutions that improve team efficiency and customer outcomes
  • Ability to manage competing priorities and perform effectively under pressure, maintaining professionalism in high-stakes customer situations
  • Commitment to delivering high-quality work with meticulous attention to detail across reporting, documentation, and customer deliverables
  • Strong sense of ownership and accountability, with a demonstrated ability to lead customer engagements from kickoff through long-term retention
  • Advanced knowledge of RigCLOUD capabilities and configuration, with the ability to advise customers on optimization strategies and identify expansion opportunities
  • Work Authorization Requirement: Candidates must be currently authorized to work in the United States on a full-time basis. Nabors does not provide work visa sponsorship for this position, now or in the future.

About Us
Nabors is a leading provider of advanced technology for the energy industry. With operations in about 20 countries, Nabors has established a global network of people, technology and equipment to deploy solutions that deliver safe, efficient and responsible hydrocarbon production. By leveraging its core competencies, particularly in drilling, engineering, automation, data science and manufacturing, Nabors aims to innovate the future of energy and enable the transition to a lower carbon world.
About the Team
Equal Opportunity Employer
Nabors is committed to providing equal employment opportunities to all employees and applicants and prohibiting discrimination and harassment of any type without regard to race, religion, age, color, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. To learn more about our Fair Employment practices, please refer to the Nabors Code of Conduct.

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