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Customer Success Analyst Jobs in Spring, TX (NOW HIRING)

Weatherford

CUSTOMER SUCCESS SPECIALIST

Houston, TX

Job Purpose The Customer Success Specialist for Digital Products is responsible for driving ... Deploy and analyze customer journey surveys within assigned accounts * Translate customer feedback ...

Det Norske Veritas

Head of Customer Success

Houston, TX · On-site

Build a World-Class Customer Success Function. Drive Growth. We are seeking an exceptional Head of ... The successful candidate will combine strong leadership, analytical rigor, commercial acumen, and ...

HungerRush

Customer Success Manager

Houston, TX · On-site +1

Identify upselling opportunities within the current customer portfolio leveraging analytics and ... Deliver tailored success plans using data-driven insights to define clear success criteria, and ...

HungerRush

Customer Success Manager

Houston, TX · Remote

Identify upselling opportunities within the current customer portfolio leveraging analytics and ... Deliver tailored success plans using data-driven insights to define clear success criteria, and ...

Det Norske Veritas

Head of Customer Success

Houston, TX · On-site

Build a World-Class Customer Success Function. Drive Growth. We are seeking an exceptional Head of ... The successful candidate will combine strong leadership, analytical rigor, commercial acumen, and ...

Honeywell

Sr Manager, Customer Success

Houston, TX · On-site

$142K - $179K/yr

Knowledge of customer success tools, CRM systems, and data analytics to monitor customer health and engagement. * Experience working with cross-functional teams to deliver customer-centric solutions.

Honeywell

Sr Manager, Customer Success

Houston, TX · On-site

$142K - $179K/yr

Knowledge of customer success tools, CRM systems, and data analytics to monitor customer health and engagement. * Experience working with cross-functional teams to deliver customer-centric solutions.

Honeywell

Sr Manager, Customer Success

Houston, TX

$142K - $179K/yr

Knowledge of customer success tools, CRM systems, and data analytics to monitor customer health and engagement. * Experience working with cross-functional teams to deliver customer-centric solutions.

Orbee

Customer Success Manager

Cypress, TX · On-site

About Orbee Orbee provides digital marketing analytics, data, and automation solutions to the ... You understand how a CRM/DMS works and where the "data silos" live in a dealership. * Analytical ...

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All JobsCustomer Success Analyst JobsCustomer Success Analyst Jobs in Spring, TX

Customer Success Analyst information

See Spring, TX salary details

$16

$36

$60

How much do customer success analyst jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for customer success analyst in Spring, TX is $36.05, according to ZipRecruiter salary data. Most workers in this role earn between $28.89 and $40.87 per hour, depending on experience, location, and employer.

How much does a CSM earn?

A Customer Success Manager (CSM) typically earns between $60,000 and $100,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries can earn higher salaries, often supplemented with bonuses and commissions.

How does a Customer Success Analyst typically collaborate with other departments to drive customer satisfaction?

Customer Success Analysts regularly work cross-functionally with teams such as Sales, Product, and Support to ensure a seamless customer experience. They analyze customer data to identify trends and communicate actionable insights to product teams for improvements, while also sharing feedback with sales to refine onboarding processes. Effective collaboration enhances issue resolution and helps tailor solutions, ultimately driving higher customer satisfaction and retention. This interdepartmental teamwork is a core part of the role and offers valuable exposure to different aspects of the business.

Is being a Customer Success Analyst stressful?

Customer Success Analysts often face stress related to managing client relationships, meeting performance targets, and resolving issues promptly. The role requires strong communication skills and the ability to handle multiple accounts, which can contribute to a high-pressure environment, especially during busy periods or when dealing with difficult clients.

What are the key skills and qualifications needed to thrive as a Customer Success Analyst, and why are they important?

To thrive as a Customer Success Analyst, you need strong analytical skills, customer relationship management experience, and a background in business or related fields. Familiarity with CRM platforms like Salesforce, data analysis tools, and customer engagement software is typically expected. Outstanding communication, problem-solving, and empathy help you build trust and proactively address client needs. These skills are essential for retaining customers, maximizing satisfaction, and driving business growth.

What is the difference between Customer Success Analyst vs Customer Support Specialist?

AspectCustomer Success AnalystCustomer Support Specialist
Primary FocusProactively manages customer relationships to ensure satisfaction and retentionResponds to customer inquiries and resolves issues as they arise
Required SkillsData analysis, communication, relationship managementTroubleshooting, communication, product knowledge
Work EnvironmentCustomer success teams, account managementHelp desks, support centers
Common Industry UsageSaaS, tech, subscription servicesTech, retail, service industries

While both roles involve customer interaction, a Customer Success Analyst focuses on proactive relationship management and retention strategies, whereas a Customer Support Specialist handles reactive issue resolution. Understanding these differences helps in choosing the right career path or job search focus.

What does a customer success analyst do?

A customer success analyst monitors and analyzes customer data to ensure clients achieve their desired outcomes with a company's products or services. They identify trends, resolve issues, and collaborate with sales and support teams to improve customer satisfaction and retention, often using tools like CRM software and data analysis platforms.

Do CSMS make good money?

Customer Success Managers (CSMs) or Customer Success Analysts typically earn a competitive salary that varies by industry, experience, and location. Entry-level roles may start around $50,000 annually, while experienced professionals can earn over $80,000 or more, often supplemented with bonuses and commissions. Skills in customer relationship management tools and data analysis can influence earning potential.
What job categories do people searching Customer Success Analyst jobs in Spring, TX look for? The top searched job categories for Customer Success Analyst jobs in Spring, TX are:
What cities near Spring, TX are hiring for Customer Success Analyst jobs? Cities near Spring, TX with the most Customer Success Analyst job openings:
Customer Success Analyst jobs near you
Infographic showing various Customer Success Analyst job openings in Spring, TX as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 83% Full Time, 10% Part Time, 1% Temporary, and 4% Contract. Highlights an 81% Physical, 5% Hybrid, and 14% Remote job distribution, with an average salary of $74,991 per year, or $36.1 per hour.
CUSTOMER SUCCESS SPECIALIST

CUSTOMER SUCCESS SPECIALIST

Weatherford International

Houston, TX • On-site

Full-time

Posted 19 days ago

Weatherford rating

7.3

Company rating: 7.3 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

36th of 75 rated oil and gas companies

Job description


Job Purpose
The Customer Success Specialist for Digital Products is responsible for driving adoption, retention, and renewal outcomes across an assigned portfolio of Weatherford digital software accounts.
This is an individual contributor role. The CSS executes within an established Customer Success framework owning day-to-day customer relationships, tracking account health, and ensuring customers realize measurable value from Weatherford's digital solutions. The CSS works closely with Support, Sales, Product, and internal leadership to surface customer insights and support commercial outcomes.
Success in this role is measured by customer health scores, adoption growth, renewal execution, and the quality of customer relationships maintained across the assigned portfolio.
Roles & Responsibilities
Customer Relationship Management
  • Own and maintain strong, long-term relationships with prioritized digital product customers

  • Act as the primary post-sale point of contact, focused on customer outcomes and value realization

  • Lead regular customer engagements centered on usage trends, adoption goals, and renewal readiness

Customer Adoption & Value Realization
  • Execute proactive adoption strategies based on customer objectives, product capabilities, and usage data

  • Identify adoption gaps and early risk indicators; escalate to management with recommended actions

  • Ensure customers clearly understand and can articulate the value of their Weatherford digital products

  • Support onboarding of new customers within the assigned portfolio

Retention & Renewals Execution
  • Monitor customer health signals and proactively flag retention risk to the Sr. Manager

  • Partner with Sales on renewal preparation providing customer context, adoption data, and account insights

  • Support renewal execution by delivering data-driven recommendations and maintaining strong customer advocacy

  • Track and report renewal status across the assigned portfolio

Customer Success KPIs & Reporting
  • Maintain and update customer health scores, adoption indicators, and renewal risk flags within established frameworks

  • Synthesize account data from CRM and product systems to support prioritization and decision-making

  • Deliver regular account status updates to the Sr. Manager and relevant stakeholders

  • Contribute to Customer Success reporting cycles with accurate, timely account data

Customer Feedback & Surveys
  • Deploy and analyze customer journey surveys within assigned accounts

  • Translate customer feedback into health score inputs and escalate systemic issues to management

  • Document customer signals and product feedback for roadmap consideration

Customer Communication
  • Manage customer-facing communications for assigned accounts including release updates and product newsletters

  • Ensure messaging is consistent, value-focused, and aligned with adoption and retention objectives

Cross-Functional Collaboration
  • Work cross-functionally with Sales, Product, and Support teams to resolve customer issues and drive outcomes

  • Communicate customer feedback and account insights to the Sr. Manager for escalation and roadmap input

  • Participate in internal Customer Success reviews and contribute account-level data and updates

Experience & Education
Required:
  • Bachelor's degree in Engineering, Computer Science, Information Technology, Business, or a related field
  • 5+ years of experience in customer success, account management, or a client-facing role within software or digital products
  • Experience managing customer relationships and supporting renewals
  • Strong communication and relationship-building skills
  • Ability to interpret customer data and translate insights into actions
  • Experience with CRM systems (e.g., Salesforce) and Microsoft Office

Preferred
  • Experience in the energy industry or industrial software environments
  • Familiarity with Customer Success platforms (e.g., Gainsight, ChurnZero)
  • Exposure to KPI-driven customer success models
  • Experience with cloud platforms (AWS, Azure, or GCP)
  • Knowledge of ticketing systems (e.g., Zendesk, HubSpot)
  • Project or change management experience

Knowledge, Skills & Abilities
  • Customer-focused mindset with strong problem-solving ability
  • Analytical thinking and data interpretation
  • Strong organizational and time management skills
  • Ability to collaborate across teams and influence without authority
  • Comfortable working in a fast-paced, evolving environment

Travel Requirement: This role may require domestic and potentially international travel of up to: 30%

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